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Jeff Kagan
Customer Tech Support: Don't Go It Alone
02/26/15 5:00 AM PT | E-Commerce Times | 803 Words

The user may have purchased both the device and service from a store operated by a carrier like AT&T Mobility, Verizon Wireless , Sprint or T-Mobile. Alternatively, the customer could have gone to a physical store operated by Apple or Samsung --...

Richard Adhikari
Google Pads Its Wallet
02/24/15 3:57 PM PT | E-Commerce Times | 603 Words

Google Wallet's growth has been slow in part because the major carriers, except for Sprint, have not enabled it to work on their networks.

Google attempted to resolve that problem by making Wallet compatible with MasterCard's PayPass system.

Still,...

Richard Adhikari
Government Spies Steal SIM Card Cryptokeys
02/23/15 10:39 AM PT | TechNewsWorld | 659 Words

Gemalto makes about 2 billion SIM cards a year, and sells them to 450 major wireless network carriers worldwide, including AT&T, Verizon and Sprint.

Gemalto said it was unaware of the hack and expressed concern.

"How Gemalto, a security company,...

Peter Suciu
Why RadioShack Fell Flat
02/11/15 5:00 AM PT | E-Commerce Times | 1019 Words

... Corporation last week announced that it had signed an agreement to transfer between 1,500 and 2,400 of its U.S. company-owned stores to General Wireless, which will in turn transition the retail locations into Sprint Mobile store fronts. The remaining of RadioShack's 4,000...

Jeff Kagan
Is T-Mobile Burning Too Hot?
01/29/15 7:13 AM PT | E-Commerce Times | 748 Words

Jump is T-Mobile's version of similar plans offered by other carriers -- like AT&T Mobility's Next, Verizon Wireless ' Edge and Sprint's One Up.

There are so many new ideas in the marketplace today that I don't expect any of...

Richard Adhikari
Feds Pounce on Sprint for Phone Bill Cramming
12/18/14 2:21 PM PT | E-Commerce Times | 623 Words

... United States government is delivering a one-two punch to Sprint over the practice of cramming -- allowing third parties to place unauthorized charges on customers' bills. The Consumer Finance Protection Bureau on Thursday filed a civil suit against Sprint over the issue.

Richard Adhikari
Google to Add Mobile Carrier Hat to Its Collection
01/23/15 2:18 PM PT | E-Commerce Times | 662 Words

Google is planning to set up shop as an MVNO -- that is, mobile virtual network operator -- purchasing bandwidth from Sprint and T-Mobile in order to offer its own wireless service, The Information reported Wednesday. Details are sparse, but Sprint is putting...

Richard Adhikari
FreedomPop's $5 WiFi Plan Whittles Wireless Bills
01/22/15 12:28 PM PT | E-Commerce Times | 614 Words

Hundreds of thousands of people reportedly have tried to sign up for FreedomPop's cellular services using abandoned smartphones, but because it uses Sprint's network, FreedomPop could not accommodate other carriers' customers.

Are Carriers Under the Gun?
FreedomPop boasts...

Erika Morphy
Engage.cx Makes Customers an Offer They Can't Lose
01/27/15 5:47 PM PT | CRM Buyer | 581 Words

Engage.cx just closed its first investment round -- US$2.9 million in Series A financing. The round of participating investors is...

Richard Adhikari
Cablevision Freewheels Into WiFi-Only Phone Territory
01/27/15 1:36 PM PT | E-Commerce Times | 625 Words

Then there's Google's reported mobile virtual network operator effort, code-named "Nova." The company plans to resell bandwidth from Sprint and T-Mobile through a service that is widely expected to drive down cellular plan prices.

Google's service reportedly will switch between carriers...

Jeff Kagan
AT&T's Iusacell Deal Could Change Mexico
01/22/15 6:34 AM PT | E-Commerce Times | 606 Words

AT&T Mobility has competed and grown in the U.S., where it's up against Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, C Spire, Tracfone and many others.

As AT&T continues to update and offer new services and features at lower prices, it will...

Jeff Kagan
Wireless Data Plans Are on a Roll(over)
01/15/15 6:50 AM PT | E-Commerce Times | 746 Words

Because of that, I would think Verizon Wireless , Sprint and U.S. Cellular might jump into the same space as well. However, that is not certain.

Several years ago, AT&T Mobility was very successful with its Rollover Minutes program. I assumed...

Richard Adhikari
NSA's Auroragold Mining Operation
12/10/14 7:39 AM PT | TechNewsWorld | 668 Words

Glomming On to the GSMA
The GSMA represents the interests of more than 800 major cellphone, software and Internet companies from 220 countries, including Verizon , Sprint, AT&T, Microsoft, Facebook, Intel, Cisco, Oracle , Samsung , Sony and Nokia...

Jeff Kagan
Everything's Coming Up Broadband
12/04/14 5:00 AM PT | E-Commerce Times | 787 Words

Wireless companies like AT&T Mobility, Verizon Wireless, Sprint and T-Mobile will be players going forward.

Wireline companies like AT&T, Verizon, CenturyLink, Windstream , Comcast, Time Warner Cable and Cox also will be competitors.

Forget about the old-fashioned cable television or...

Jeff Kagan
What's Next for Sprint?
08/12/14 6:50 AM PT | E-Commerce Times | 1231 Words

... a New Sprint in town. Last week the earth shook twice in Kansas City -- once when Sprint decided to end its pursuit of T-Mobile, and then again when it replaced CEO Dan Hesse with Marcelo Claure. What can we expect next?

Jeff Kagan
Sprint May Not Be Able to Match the iPhone's Pace
08/09/12 5:00 AM PT | E-Commerce Times | 1424 Words

... both Verizon and AT&T rapidly build out their 4G LTE networks in preparation for Apple's launch of the next iPhone this fall, Sprint Nextel is in a very distant third place. The big question is can it keep up? The answer depends...

Jeff Kagan
Sprint's Moment of Truth
08/21/14 5:00 AM PT | E-Commerce Times | 756 Words

... good news for Sprint is the stars seem to be lining up for a recovery. Change is occurring throughout the entire wireless industry. Every player -- including AT&T Mobility, Verizon Wireless , Sprint, T-Mobile, U.S. Cellular and C Spire Wireless -- is...

Jeff Kagan
Sprint Needs More Fighting Spirit
10/11/12 5:00 AM PT | E-Commerce Times | 892 Words

... next for Sprint Nextel ? It has been pondering its future for years and that is its problem. It doesn't seem to realize it has to take the next step and act. Pondering is good. You want to make sure you don't...

Jeff Kagan
Solving the Sprint Problem
05/24/12 5:00 AM PT | E-Commerce Times | 1470 Words

Why do some companies, like AT&T and Verizon , seem to hit the ball out of the park, while Sprint Nextel and T-Mobile keep striking out? And what can they do about it?

My Pick of the Week is an interesting trend...

Jeff Kagan
How Dan Hesse Is Reviving Sprint
09/30/10 5:00 AM PT | E-Commerce Times | 1703 Words

... first met Dan Hesse, the CEO of Sprint , back in the mid 1990s and have since followed both his and Sprint's journey. Let me tell you the backstory of the battle Hesse is fighting to bring Sprint back to life. I...

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