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Apple, IBM Bond Over Big Business
July 16, 2014
Apple and IBM have teamed up on enterprise mobility in an exclusive partnership that will create iPhone and iPad business apps incorporating IBM's Big Data and analytics capabilities. "Mobility has been very much a catch-as-catch-can solution in most businesses," noted Yankee Group Research Vice President Carl Howe, with enterprises having to consider a variety of vendors.
Can EMC 'Redefine Possible' for Enterprise Clients?
July 15, 2014
There's no shortage of utopian visions in the IT industry, but the journey to cloud computing that some folks espouse makes the trip to Shangri-La look like a simple walk in the park. Why so? Because, like it or not, even in the best circumstances businesses must continue to support legacy applications and systems while they are adopting next-gen technologies.
DoD and VA Chart Course for Electronic Health Records
July 14, 2014
In the wake of the problem-plagued rollout of Obamacare, similar government health IT efforts are being closely scrutinized within the administration and by Congress. That's why the DoD recently released the third version of a multibillion dollar proposal for a much-improved military health records information system. The objective is to modernize DoD's electronic health records system.
New IoT Group to Get Devices Talking Among Themselves
July 11, 2014
Half a dozen companies this week launched the Open Interconnect Consortium to define the connectivity requirements and improve the interoperability of the 200 billion devices that will make up the Internet of Things by 2020. The consortium aims to define a common communications framework based on industry standard technologies, regardless of form factor, operating system or service provider.
Nadella Spells Out Microsoft's Bold Ambitions
July 10, 2014
Microsoft CEO Satya Nadella on Thursday mapped out his vision for the company's future, emphasizing cloud and mobile computing, in a letter to all employees. "More recently, we have described ourselves as a 'devices and services' company. While the devices and services description was helpful in starting our transformation, we now need to hone in on our unique strategy," Nadella wrote.
Blackbaud Weaves New Data Services Into eTapestry
July 07, 2014
Blackbaud recently upgraded its cloud-based eTapestry fundraising application with tools addressing what seems to be a perennial problem in CRM -- dirty data. The ultimate goal of the upgrades for the application, which is designed for nonprofits, is to improve the quality of donor information. The upgrade does that via two new enhancements integrated from Blackbaud's Target Analytics division.
Google's GAL Makes Glowing I/O Debut
June 27, 2014
One of the many notable things to come out of Google's I/O conference this week was the announcement that 40 new auto industry companies representing 25 brands had joined the Open Automotive Alliance, which Google formed earlier this year. Google also unveiled Google Automotive Link, or GAL, which works like Apple's Carplay, along with an Android Auto software development kit.
Red Hat's Acquisition-Fueled Climb to the Cloud
June 26, 2014
Red Hat is famous for focusing squarely on a market and technology and building success from there, as it did with Linux. However, the company increasingly has diverged from its roots and historical laser focus on the enterprise x86 server market. The overarching theme and identity of Red Hat is still open source software, but the main driver for the company clearly is now cloud computing.
No Unanimity in Reactions to SC's Unanimous Software Patent Decision
June 25, 2014
When the U.S. Supreme Court issues a unanimous decision, it's easy to conclude that it must be right on the facts, right on the law, and right in applying the law to the facts. So what's not to like about its recent 9-0 ruling in a software patent case? The decision was spot-on -- or at least nearly spot-on, according to Victoria Espinel, president and CEO of the Business Software Alliance.
Five9 Adds Social, Mobile to Its Cloud Call Center Repertoire
June 23, 2014
Five9 has introduced Summer Release 2014, the latest version of its cloud contact center software. The company's first major release since its 8.1 launch last year, it follows Five9's acquisition of SoCoCare, a social engagement and mobile customer care provider. SoCoCare's feature set is part of the basis for the new release. As a result, Summer Release 2014 is now a multichannel desktop app.
HP Follows IBM's Lead With Enterprise Applications for Workday
June 18, 2014
HP on Tuesday announced HP Enterprise Applications Services for Workday -- essentially consulting services for customers of Workday's SaaS. Workday is an HCM package that unifies human resources, talent management, payroll and financial management. It is cloud-based and fully enabled for mobile use. All customers work with just one version of the application, so everyone gets the same update.
Cutting Through the Data Clouds to Build Strong Customer Relationships
June 17, 2014
Successful companies today run largely on data and analytics. The more precisely you can measure the various aspects of your business, the better you can fine-tune its performance. With e-commerce companies especially, everything can be measured, which has provided some amazing opportunities to improve performance -- but sometimes it can lead to issues.
Microsoft SharePoint's Crossroads: Where Opportunities, Challenges Meet
June 13, 2014
One of the most broadly deployed collaboration platforms, Microsoft SharePoint, is rapidly evolving from local network portal roots into the new cloud and mobile era. Delivering information as an actionable asset in a widely collaborative and increasingly mobile environment has become a top business priority. Business architects need the agility enabled by such unshackled information sharing.
Red Hat Fortifies RHEL 7 With Docker Support
June 12, 2014
Red Hat on Tuesday rolled out Red Hat Enterprise Linux 7, the latest major release of the company's flagship Linux platform, six months after the software's beta version made its debut. Among the key new features included in the release are KVM virtualization technology, an improved installation experience, Active Directory/Identity Management integration, and Linux containers.
Conspiracy of Culture: 5 Contributors to CRM Failure
June 12, 2014
Most companies of any size have a CRM application. Every company says it wants to build great relationships with its customers. Almost as many businesses say they want to be "customer-centric." However, as any customer can tell you, the companies that attain these goals are few and far between. What is it that's keeping businesses from doing what they know they need to do? It's not one thing.
Salesforce Tries On Wearable Tech for Size
June 10, 2014
Salesforce.com is moving aggressively to carve out its own place in a hot emerging technology niche: wearable computing. With its new initiative, Salesforce Wear, it appears to be following its usual MO of co-opting technology in the consumer world and repositioning it for the enterprise. However, unlike social networking, wearable technology is still an iffy proposition among consumers.
Got Linux? Add Proprietary Code
June 06, 2014
Migrating to the Linux platform is not an either/or proposition. Linux is so flexible that it offers users a have-it-your-way menu of software options. One option is the Linux desktop. Individual users in home computing, SOHO and SMB operations can choose from a variety of enterprise-class Linux distributions. The Linux desktop OS offers a no-cost or low-cost alternative to Windows or OS X.
iCloud Drive Propels Apple a Little Closer to Dropbox Territory
June 04, 2014
Among the highlights of Apple's WWDC announcements this week is iCloud Drive, a major update to its cloud storage system. iCloud Drive is designed to be a central platform for users to share or access files across Apple devices, but it also will be compatible with Windows PCs. Documents will be accessible via the Finder Window. Users will be able to drag and drop documents into their iCloud Drive.
Microsoft Dynamics Steps Out of Shadows
June 03, 2014
Microsoft on Monday announced global availability of the latest feature set in Microsoft Dynamics CRM, which was introduced earlier this year. It offers new marketing functionality, enhanced customer service features, a Unified Service Desk for call centers, and additional social listening features. The marketing functionality in this version of Microsoft Dynamics CRM has been rebuilt.
SAP Seeds the Cloud With Industry-Specific CRM Applications
June 02, 2014
SAP has updated its cloud-based CRM portfolio with the rollout of three industry-specific applications. These applications, designed for the insurance, utilities and retail sectors, are the first cloud-based verticals for CRM, aside from a broader-based application with functionality tailored for consumer goods. In addition, SAP has introduced a cloud-based marketing performance dashboard.
Salesforce1 Mobile App Drives Internet of Customers
May 27, 2014
Salesforce.com has announced that its Salesforce1 Mobile App will be generally available in the company's summer release. The app will be accompanied by an enterprise ecosystem consisting of some 65 partner apps, a new connector for SAP, and a slew of new features around sales, service and marketing functionality, said Michael Peachey, senior director of mobile products for Salesforce.com.
Microsoft Opens .Net, Hops on Devops Bandwagon
May 23, 2014
Microsoft recently established a .Net foundation and open sourced substantial parts of the popular programming language, continuing to spread its newfound love for open source software. However, devops may be more of a driving factor. In establishing the independent .Net Foundation and making more key pieces of .Net open source, Microsoft was promoting collaboration and community, it said.
SuiteWorld's Vision
May 22, 2014
Zach Nelson, CEO of NetSuite, talked a lot about CRM in his recent keynote at SuiteWorld. You might not think that's unusual, given that the company has a whole suite of cloud-based ERP-CRM-E-Commerce, but it represents a departure -- and I don't know if even Nelson is fully aware of it. NetSuite built its reputation and a half-billion dollar business around front- to back-office integration.
Easing Linux Into the Enterprise
May 22, 2014
The pulling points for migrating either to the Linux desktop or the Linux server often are reduced to two things. One is the cost of not migrating. The other is a decision to deploy Linux gradually -- or entirely -- throughout the office infrastructure. Individuals and businesses migrate to Linux for a variety of reasons. Some do it for cost efficiency -- others for greater flexibility.

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