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Making Linux Feel at Home
May 07, 2014
Migrating to a different OS is never easy. Keeping the Windows opened or not chewing on a MacIntosh can be a frustrating and costly experience. Buying new upgraded hardware to keep up with costly new software releases is often an exercise in futility. Running a Linux distribution at home or in a small office can be a productive endeavor that brings cost savings and increased efficiency.
Sub-Ledger for the Hybrid Enterprise
May 07, 2014
There is a business problem that comes up in the life of every company, and these days it seems that a lot of companies face it at once. It's the question of how to transition from one business model to another without clobbering your current revenue flow. Even if a company's executives really want to change its model, there is always a faction that says, "not yet."
OnSip Invites Customers to Push Its Buttons
May 05, 2014
Amazon's Mayday button has intrigued CRM industry users as well as consumers. Introduced about a year ago, Mayday is a button customers can press on their mobile devices to get service or tech help. Salesforce.com last month debuted its version of Mayday. Now other tech providers are introducing variations on the theme. One such company is OnSIP, which has just debuted InstaCall.
EMC World 2014: Building a Company to Last
May 05, 2014
EMC World -- the company's annual customer, user and partner conference -- kicks off this week in Las Vegas. So it seems like a good time to compare and contrast EMC's current position in the marketplace to its competitors' positions -- and even to its own history. In fact, those points were clarified in its recent Q1 2014 earnings call.
Whodunnit? 4 Suspects in CRM Murder Mystery
May 01, 2014
CRM is often mistakenly viewed as a technology, but it is really a discipline -- and it's not a solo discipline, like a martial art or meditation. It's a team discipline in which every customer-facing employee can make a contribution. Whether those contributions are positive or negative depends on the teammates. In most cases where CRM is decreed to have "failed," the cause isn't the technology.
Partner Selling
April 30, 2014
If there's one thing that vendors and channel partners agree on, it's selling. Everyone agrees that more selling is better, but the discussion can diverge greatly from there. Vendors and their partners are not immune to the virus that affects direct sales people. We often hear direct sales people say their leads are no good and we hear marketing say that sales doesn't follow up. Sound familiar?
Marketing Automation's Next Gig
April 24, 2014
If you aren't sold on marketing automation yet, there's another reason to consider it before you end up down two touchdowns with three minutes to play. We usually think of marketing in its traditional role of new customer outreach, which is good but no longer enough. Keep in mind that in today's zero-sum markets, your competition has not stopped marketing to your customers, so why should you?
Federal Initiative Aims to Spur Software Development
April 24, 2014
The allure of Big Data stems from the ability to use advanced technology to manage and manipulate huge amounts of information. Not only that, Big Data offers the opportunity for unlocking information not previously available, and even not previously knowable. However, the software required to underpin Big Data and related IT advances may not be up to the task.
inContact Rolls Out Feature-Rich Cloud Call Center Update
April 23, 2014
inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with Salesforce.com and Oracle, and new APIs that give enterprise users the ability to customize their own applications and do a deep dive into their data. The company currently is rolling out the new version.
Adobe's Open Source Tightrope Walk
April 19, 2014
Open source software continues to gain momentum -- but what is not growing is an open desire among individual software developers to port their commercial Windows wares to Linux. Open source support is not a mere in or out decision. Some software makers shape their business models to take advantage of open source support for some products but not others.
The Cloud's Long Tail: Industry-Specific SaaS Solutions
April 11, 2014
A new wave of opportunities is emerging to create industry-specific Software as a Service and cloud computing vertical market solutions. A number of new examples of this phenomenon have crossed my radar over the past few weeks which clearly illustrate the long tail effect of the cloud. The most prominent recent example of SaaS verticalization has been Veeva's successful IPO.
Google Sees Glass in Businesses' Future
April 09, 2014
Google's smart eyeware, Glass, largely has been considered a diversion for gadget fans, but the company just announced a new program to encourage its use in the workplace. "Today, there are thousands of consumers out there enjoying Glass in ways that are both practical and inspirational," said a Google spokesperson. "We've also seen many in the enterprise world ... begin experimenting with Glass."
Calligra 2.8 Is Too Sweet for Words Alone
April 03, 2014
If you spend any amount of time creating documents, graphics or organizing data into reports or visual presentations, drop whatever collection of tools you use and put the Calligra Suite to the test. The Calligra Suite is a forked set of office tools for the KDE desktop that branched off the stalled KOffice suite. However, you do not have to run the KDE environment to get it.
Would You Like Your Open Source All the Way?
April 01, 2014
The enterprise software industry today can be compared to the menus offered at fast-food eateries. Some offer their star item only one way. Others let you have it your way. How much choice you have often determines where you do your eating. The same option -- or lack of it -- is the driving principal behind attracting and keeping enterprise customers paying for open source product support.
Doing the Mobile Payments Sync Dance
April 01, 2014
Two of the most hotly debated issues surrounding the future of m-commerce are these: 1) How quickly will it grow when consumers finally begin to accept the idea of a mobile wallet? and 2) When, exactly, are they going to start accepting it? There are myriad answers to those questions, including when security fears can be allayed, and when mobile payments offer more value than using a credit card.
Microsoft's Office for iPad Scores Big
March 31, 2014
Microsoft last week unveiled Office for iPad, which consists of Excel, Word and PowerPoint, rearchitected from the ground up. Office for iPad is available as a free download for the iPad and iPhone, with limited capability. Users who want to create or edit documents with the office suite have to subscribe to Microsoft Office 365. Microsoft prefers Apple over Google, noted tech analyst Rob Enderle.
Service-Based IT Switches Up Feds' Vendor Relationships
March 28, 2014
Cloud computing has ushered in an emphasis on service-oriented, on-demand information technology in the federal market. The shift from acquiring hard assets, such as computers, servers and even mobile devices, as well as software packages installed on those assets, has been gradual. However, the process has reached a point that it requires more attention from the vendor community.
Sony Gives Android Wear the Cold Shoulder
March 25, 2014
It's been just barely a week since Google's Android Wear project made its initial debut, but already one major maker of wearable devices has snubbed the new platform. Sony this week said it will stick with its own Android-based SmartWatch platform for wearables instead. Consumer electronics manufacturers including Asus, HTC, LG, Motorola and Samsung have signed on as Android Wear partners.
New Avaya Platform Defrags Customer Experience
March 20, 2014
Avaya has rolled out an upgraded CEM platform with two new major components: the proactive outreach manager and intelligent customer routing. The common theme in this product's enhancement is the unification of inbound and outbound customer engagement with self service across any media, explained Avaya's Cory Glover, senior manager in the customer experience solutions marketing team.
Office for iPad May Be Waiting in Wings
March 20, 2014
Microsoft's tip of a news event next week triggered an avalanche of prophecy that the long-awaited version of Office for the iPad was about to be released. Microsoft is billing the event in San Francisco on March 27 as a "briefing and news focused on the intersection of cloud and mobile computing." Microsoft officially withheld further details, but an assortment of unnamed sources did not.

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