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Red Hat Fortifies RHEL 7 With Docker Support
June 12, 2014
Red Hat on Tuesday rolled out Red Hat Enterprise Linux 7, the latest major release of the company's flagship Linux platform, six months after the software's beta version made its debut. Among the key new features included in the release are KVM virtualization technology, an improved installation experience, Active Directory/Identity Management integration, and Linux containers.
Conspiracy of Culture: 5 Contributors to CRM Failure
June 12, 2014
Most companies of any size have a CRM application. Every company says it wants to build great relationships with its customers. Almost as many businesses say they want to be "customer-centric." However, as any customer can tell you, the companies that attain these goals are few and far between. What is it that's keeping businesses from doing what they know they need to do? It's not one thing.
Salesforce Tries On Wearable Tech for Size
June 10, 2014
Salesforce.com is moving aggressively to carve out its own place in a hot emerging technology niche: wearable computing. With its new initiative, Salesforce Wear, it appears to be following its usual MO of co-opting technology in the consumer world and repositioning it for the enterprise. However, unlike social networking, wearable technology is still an iffy proposition among consumers.
Got Linux? Add Proprietary Code
June 06, 2014
Migrating to the Linux platform is not an either/or proposition. Linux is so flexible that it offers users a have-it-your-way menu of software options. One option is the Linux desktop. Individual users in home computing, SOHO and SMB operations can choose from a variety of enterprise-class Linux distributions. The Linux desktop OS offers a no-cost or low-cost alternative to Windows or OS X.
iCloud Drive Propels Apple a Little Closer to Dropbox Territory
June 04, 2014
Among the highlights of Apple's WWDC announcements this week is iCloud Drive, a major update to its cloud storage system. iCloud Drive is designed to be a central platform for users to share or access files across Apple devices, but it also will be compatible with Windows PCs. Documents will be accessible via the Finder Window. Users will be able to drag and drop documents into their iCloud Drive.
Microsoft Dynamics Steps Out of Shadows
June 03, 2014
Microsoft on Monday announced global availability of the latest feature set in Microsoft Dynamics CRM, which was introduced earlier this year. It offers new marketing functionality, enhanced customer service features, a Unified Service Desk for call centers, and additional social listening features. The marketing functionality in this version of Microsoft Dynamics CRM has been rebuilt.
SAP Seeds the Cloud With Industry-Specific CRM Applications
June 02, 2014
SAP has updated its cloud-based CRM portfolio with the rollout of three industry-specific applications. These applications, designed for the insurance, utilities and retail sectors, are the first cloud-based verticals for CRM, aside from a broader-based application with functionality tailored for consumer goods. In addition, SAP has introduced a cloud-based marketing performance dashboard.
Salesforce1 Mobile App Drives Internet of Customers
May 27, 2014
Salesforce.com has announced that its Salesforce1 Mobile App will be generally available in the company's summer release. The app will be accompanied by an enterprise ecosystem consisting of some 65 partner apps, a new connector for SAP, and a slew of new features around sales, service and marketing functionality, said Michael Peachey, senior director of mobile products for Salesforce.com.
Microsoft Opens .Net, Hops on Devops Bandwagon
May 23, 2014
Microsoft recently established a .Net foundation and open sourced substantial parts of the popular programming language, continuing to spread its newfound love for open source software. However, devops may be more of a driving factor. In establishing the independent .Net Foundation and making more key pieces of .Net open source, Microsoft was promoting collaboration and community, it said.
SuiteWorld's Vision
May 22, 2014
Zach Nelson, CEO of NetSuite, talked a lot about CRM in his recent keynote at SuiteWorld. You might not think that's unusual, given that the company has a whole suite of cloud-based ERP-CRM-E-Commerce, but it represents a departure -- and I don't know if even Nelson is fully aware of it. NetSuite built its reputation and a half-billion dollar business around front- to back-office integration.
Easing Linux Into the Enterprise
May 22, 2014
The pulling points for migrating either to the Linux desktop or the Linux server often are reduced to two things. One is the cost of not migrating. The other is a decision to deploy Linux gradually -- or entirely -- throughout the office infrastructure. Individuals and businesses migrate to Linux for a variety of reasons. Some do it for cost efficiency -- others for greater flexibility.
The Inescapable Logic of Language Localization
May 20, 2014
Tailoring language translations for software documentation and GUIs can make or break an open source project. Localizing language is a unique undertaking, with a number of moving parts. The process of translating language in releases for different target markets presents costly cultural and language translation barriers that often are beyond the financial abilities of the open source community.
The Neverending Systemd Saga
May 19, 2014
Here in the Linux blogosphere, controversies come and go like the wind, leaving a trail of broken chalk and empty whiskey bottles in their wake. Most pass quietly into the annals of time of their own accord, however, so when a luminary such as Eric Steven Raymond weighs in with an opinion, it's a safe bet there's something big going on. That's what happened in March on the topic of Systemd.
Enlightenment Linux: It's Not What You Think
May 16, 2014
The Enlightenment desktop environment is not for everyone. Experienced Linux fans may delight in some new light bulbs switching on, but Linux newcomers may find themselves groping in the darkness. For the Linux-initiated, Enlightenment offers some powerful new flexibility in how to set up and use the operating system. Enlightenment is radically different from other lightweight interface shells.
Hiring Linux to Run Your Small Business
May 15, 2014
Individuals and businesses migrate to Linux for a variety of reasons. Disgust with Microsoft or Apple regimentation and software limitations are but two of them. For some, the greater flexibility that comes from open source software, as well as better cost and productivity controls, are the driving factors for a move to the Linux OS. The benefits vary depending on the use case.
Maximizing a Product Rollout
May 14, 2014
Bringing a new product -- or even a new version -- to market is not what it used to be. Back in the day your market was probably empty, a green field where you could find opportunity under a rock. Everybody needed what you had, and selling was relatively easy. Things don't stay that way for long, though, and today you have to work hard to insert a new product into a crowded market.
Case Study: Software Security Pays Off for Heartland
May 14, 2014
Heartland Payment Systems has successfully leveraged software-assurance tools and best practices to drive better security within its IT organization -- and improve its overall business performance. In this podcast, Ashwin Altekar, director of enterprise risk management at Heartland, shares his insights and knowledge with Amir Hartman, the founder and managing director at MainStay.
FirstRain Mobile Showers Sales Reps With Data
May 13, 2014
FirstRain has released its third iteration of the mobile version of its personal business analytics app, enhancing it with social sharing functionality and building in a new contextual layer that gives users more information about the data they receive. FirstRain also debuted a version for Windows Phone with this rollout. These changes are preceding what FirstRain is doing on the desktop.
Ending the Embedded Linux Patent War Before It Begins
May 13, 2014
The Open Invention Network was created in 2005 as a white hat organization to protect Linux. It has considerable financial backing from Google, IBM, NEC, Novell, Philips, Red Hat and Sony. More than 800 organizations worldwide have joined the community by signing the free OIN license. A clamor recently has been growing for OIN to take steps to protect embedded Linux from patent pillagers.
Building an Internet of Things Ecosystem
May 09, 2014
One of the geographic regions asserting itself as an epicenter of technology innovation focused on the rapidly evolving Internet of Things is the Boston area. To bring greater attention to the widening array of area companies pursuing new business opportunities in the IoT market, the region recently hosted a series of IoT events, anchored by Axeda's annual Connexion conference.
Is a Poor Portal Ruining Your Partners' Experience?
May 08, 2014
Selling direct is a breeze -- kind of. You control everything -- you choose the salesperson, you provide the training, you establish the payment structure, and you decide on the marketing message used to reach customers, among other things. When you sell through the channel, howevr, things get complicated. You need to depend on your partners to hire, train and motivate sales people.
Making Linux Feel at Home
May 07, 2014
Migrating to a different OS is never easy. Keeping the Windows opened or not chewing on a MacIntosh can be a frustrating and costly experience. Buying new upgraded hardware to keep up with costly new software releases is often an exercise in futility. Running a Linux distribution at home or in a small office can be a productive endeavor that brings cost savings and increased efficiency.
Sub-Ledger for the Hybrid Enterprise
May 07, 2014
There is a business problem that comes up in the life of every company, and these days it seems that a lot of companies face it at once. It's the question of how to transition from one business model to another without clobbering your current revenue flow. Even if a company's executives really want to change its model, there is always a faction that says, "not yet."
OnSip Invites Customers to Push Its Buttons
May 05, 2014
Amazon's Mayday button has intrigued CRM industry users as well as consumers. Introduced about a year ago, Mayday is a button customers can press on their mobile devices to get service or tech help. Salesforce.com last month debuted its version of Mayday. Now other tech providers are introducing variations on the theme. One such company is OnSIP, which has just debuted InstaCall.

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