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Twitter Lets Anyone and Everyone Apply for a Blue Badge
July 20, 2016
Twitter on Tuesday announced it has opened up the application process for verified account status, which previously was reserved for celebrities and other high-profile users. Any user may now file an online application to have an account verified. Twitter account verification, denoted by a blue badge icon, flags individuals and organizations as authentic, the company explained.
US Pummels ISIS in Online Combat
July 11, 2016
The U.S. government's campaign to counter ISIS' social media presence is bearing fruit. More anti-ISIS content than pro-ISIS content is appearing on the Net by a ratio of six to one. Twitter traffic for accounts affiliated with the Islamic State is down by 45 percent compared to two years ago, and the average number of followers for an ISIS account has plunged to 300 from 1,500 in 2014.
Twitter to Carry Live Convention Coverage on the Web
July 11, 2016
Twitter will stream CBS News' live coverage of the Republication and Democratic National Conventions, the companies announced Monday. Twitter and CBS previously partnered on one of each party's presidential primary debates. In both instances, CBS' coverage included real-time metrics and curated tweets, and questions Twitter users submitted during the broadcasts were put to the candidates.
Blogosphere Chews on Android Nougat
July 6, 2016
Google last week revealed the official name of its next mobile operating system: "Android Nougat." The OS previously went only by "Android N," and Google invited the blogosphere to fill in the blanks. The choice sparked some derision, particularly among those who had preferred "Nutella." "What is nougat anyway?" asked John Jackson, a research VP at IDC. "It's like the 'nog' in eggnog; it doesn't exactly stand alone."
Pichai Account Trespassers Claim Their Hacking Heart's in the Right Place
June 29, 2016
Hackers late Sunday broke into CEO Sundar Pichai's Quora account and through it accessed his Twitter followers, according to reports. The group taking credit for the breach, OurMine Security, previously hit other prominent high-tech figures, including Facebook CEO Mark Zuckerberg, Spotify CEO Daniel Elk, Amazon CTO Werner Vogels and former Twitter CEO Dick Costolo.
Twitter Tries to Get Stickier
June 28, 2016
Twitter fans who want to dress up pix they post to the service can do it with #Stickers, a new feature announced Monday. "Soon, you can browse our rotating sets of stickers to join in on real-time conversations, and select from the library of hundreds of accessories, emoji, and props to make your photos more fun," said Sasank Reddy, a senior product manager at Twitter.
C-SPAN Resorts to Social Media to Cover Gun Control Sit-In
June 23, 2016
C-SPAN cameras in the U.S. House of Representatives were shut off Wednesday morning during a sit-in over gun control legislation, but the cable network soon began broadcasting social media streams from legislators taking part in the event. House Democrats, led by Rep. John Lewis, D-Ga., had refused to stop their protest, which demanded a vote on gun control.
Facebook Tackles Suicide Prevention Worldwide
June 16, 2016
Facebook plans to roll out its suicide prevention tools and resources around the world. Already available in the U.S., the resources are designed to help members who may be thinking about committing suicide or otherwise hurting themselves, as well as family and friends who are concerned about their loved ones' well being. The tools are available in the local languages where members are based.
Hacks Highlight Zuckerberg's Cavalier Attitude Toward Security
June 7, 2016
Facebook top dog Mark Zuckerberg had several of his social media accounts breached and defaced, according to reports that surfaced Sunday. Zuckerberg's Twitter, LinkedIn and Pinterest memberships were hacked, but evidence of the attacks quickly disappeared. In addition to requiring passwords, Twitter and LinkedIn protect their accounts with optional two-factor authentication.
Silicon Valley Debates Thiel's Money Man Role in Gawker Suit
May 31, 2016
The digital media world was abuzz last week when news surfaced that billionaire Peter Thiel had provided financial backing for a defamation lawsuit against Gawker Media. The suit stemmed from Gawker's publication of a sex tape involving ex-WWE superstar Terry Bollea, better known as "Hulk Hogan." A Florida jury awarded Bollea $140 million in March.
Reddit Tech Forum May Ban Sites That Circumvent Ad Blockers
May 11, 2016
A forum on Reddit, /r/ Technology, on Monday announced it was considering blocking links to websites that require visitors to turn off their ad blockers before viewing content on the site. "It has come to our attention that many websites such as Forbes and Wired are now requiring users to disable ad blockers to view content," said creq, the moderator of the site. "We see this as a security risk."
Tweet Tracker Spurns US Intelligence Agencies
May 10, 2016
Twitter reportedly has blocked U.S. intelligence agencies from accessing information from Dataminr, a firm that tracks tweets in real time to provide actionable information for financial, media, security and other types of institutional clients. The block suggests Twitter is unwilling to cooperate with government agencies on intelligence gathering. Twitter owns a 5 percent stake in Dataminr.
That Time When Instead of Saying 'April Fool!' Google Had to Say 'Sorry!'
April 1, 2016
Unintentional consequences led Google to pull its April Fools' prank, Gmail Mic Drop, a few hours after launching it on Friday. The joke let users claim the last word in an email thread by clicking on the "Send + Mic Drop" option. A GIF of a minion from the animated movie Despicable Me -- would accompany the reply, and the sender would not receive any further responses to the thread.
Zuckerberg Aims to Set Things Right With India
February 12, 2016
Facebook CEO Mark Zuckerberg on Wednesday went into damage-control mode following a tweet from board member Marc Andreessen about India and colonialism. Andreessen was reacting to the Indian telecom regulator's ban on Facebook's Free Basics service. "Another in a long line of economically suicidal decisions made by the Indian government against its own citizens," he reportedly tweeted.
GoPro Shooters Can Send Live Streams Up Periscope
January 27, 2016
GoPro on Monday announced an integration with Twitter's Periscope app that allows live streaming from a GoPro Hero4 camera. Periscope users can switch between broadcasting from their iPhone's camera to their GoPro directly from the phone screen with the touch of a button, GoPro said. The feature allows GoPro shooters to use the Periscope interface like a production switchboard.
The Top 20 CRM Blogs of 2015, Part 2: The Top 10
January 25, 2016
Almost a decade ago, the first edition of this list was tough to compile. There simply weren't that many CRM blogs that were consistent (we set the annual minimum number of posts at eight), vendor-agnostic and -- most important of all -- high quality. That number has increased over the years, but one interesting phenomenon has been that the people at the top have held onto their spots.
The Top 20 CRM Blogs of 2015: Part 1
January 15, 2016
What makes a great CRM blog? Generally, the same things that make a great CRM implementation: good planning, thoughtful responses to a changing market, consistent posting (the "adoption" part of blogging), the right technology, and people with the right personality. It's the classic "people, processes and technology" trilogy, really. The blogs that made our annual list of the best blogs and bloggers are one in a million.
Vendor of the Future
January 13, 2016
I spent part of last week listening to presentations about the customer of the future, and of course it made me think. As usual, I didn't think in a straight line. As you've heard from me before, customers are still the human beings that walked out of the ice age 10,000 years ago or even the Cro-Magnons of 35,000 years ago. It takes geologic time to observe changes in a species.
2015: Looking Back at an Amazing Year
December 21, 2015
I'm kind of surprised it took us so long to figure out that an iPod-like product with a Siri-like voice interface would be a massive hit in the home. As I write this, the numbers suggest the breakout product this holiday is the Amazon Echo. It once again showcases that if you create something that is plug-and-play easy and does at least one thing folks want to do well, it will be a hit.
Social Media's Troubling Terrorist Infestation
December 4, 2015
For individuals, social networking means sharing small moments and major events in life. For businesses, social media marketing can help build brands. For terrorist groups such as ISIS, the Islamic State of Iraq and Syria, social networks increasingly are the tool of choice for delivering messages of hate and recruiting new members to their cause. ISIS has exploited Twitter to send out propaganda.
ISIS Mocks Anonymous' War Declaration
November 18, 2015
ISIS has rebuffed the declaration of cyberwar Anonymous issued. "The #Anonymous hackers threatened in new video release that they will carry out a major hack operation on the Islamic state (idiots)," reads a message posted in a Telegram channel believed to be affiliated with ISIS hackers. "What they gonna hack," it continues. "All what they can do is hacking Alansar twitter accounts, emails etc."
SXSW May Put Online Harassment in the Spotlight
October 28, 2015
SXSW Interactive reportedly might include a daylong event on combating online harassment. The news followed SXSW's cancellation of two planned panels that were expected to focus on opposite ends of the Gamergate debate. Threats of on-site violence spurred the decision to cancel both panels, according to SXSW officials. However, that decision immediately drew fire.
App for Rating People Draws Withering Scorn
October 7, 2015
Canadian businesswoman Julia Cordray's plan to launch Peeple, a Yelp-like app that would let people post reviews about other people, has drawn fierce criticism in the tech press and the blogosphere, including a petition against the app's launch and a Twitter campaign to boycott it. "It's a legal and ethical minefield," said Alan Pelz-Sharpe, a research director at 451 Research.
Can Jack Dorsey Save Twitter?
October 5, 2015
Twitter cofounder Jack Dorsey, who has been running the company as interim CEO for the past three months, has taken the reins for good, the company revealed in a document filed with the SEC. Former CEO Dick Costolo has left Twitter's board of directors, and Adam Bain has stepped into the chief operating officer role. Dorsey will continue to lead Square, the mobile POS company he founded, as well.
Spotify's 'Sorry' Fails to Cut Through Confusion
August 22, 2015
Spotify CEO Daniel Ek on Friday issued a public apology for poor communications regarding the company's new privacy policy. The new policy, which took effect Wednesday, immediately triggered alarm. Several tech publications railed against the terms, and Minecraft creator Markus Persson engaged Spotify CEO Daniel Ek in a Twitter debate that ended with Persson and others quitting the music service.
Twitter Goes Long With Historic Tweet Access
August 13, 2015
Twitter on Tuesday announced a search API that will give business users instant and complete access to every historical public tweet about a subject of interest. Based on the Historical PowerTrack and 30-Day Search API tools developed by Gnip, which Twitter purchased last year, the API lets users search tweets back to March 2006, when the first one was posted.
Costolo Out in Twitter's Latest Round of Musical Chairs
June 12, 2015
Twitter is changing CEOs for the fourth time in four years. Incumbent Dick Costolo is stepping down July 1 and company cofounder Jack Dorsey will take over as interim CEO while the board searches, both internally and externally, for a suitable candidate to hold the post. Costolo will remain on Twitter's board, and Dorsey will continue to serve as CEO of Square, which he also cofounded.
Twitter's Timid Anti-Trolling Tweaks
May 7, 2015
Twitter recently amended its rules in yet another attempt to crack down on the abuses perpetuated by online trolls, but the changes may do little to protect victims. Its latest move was an extension of its ban on threats of violence against others or the promotion of violence against others. The company decided to let its support team lock down abusive accounts for specific periods of time.
Twitter Takes It on the Chin
April 30, 2015
Twitter's stock took a hit when investors got an early look at first quarter earnings, leaked just ahead of closing time on Tuesday, ahead of the company's Wednesday announcement. Shares plummeted about 18 percent from Tuesday's opening price of $51.84. The slide continued on Wednesday, with the loss of a couple more percentage points, and the share price hovered near that level through Thursday.
Twitter's Periscope Allows Live Stream Replays
March 26, 2015
Live streaming from mobile devices has been having a rebirth of sorts with the proliferation of 4G, the continued rise of smart devices and the quickening pace of the demise of feature phones. Twitter has been seeking its own rebirth, and it's wagering that its renaissance will be influenced largely by Periscope, a new live-streaming app that just surfaced.
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