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Fusion Launches Enterprise Cloud Contact Center Solution
April 21, 2016
Fusion this week launched Contact360, an enterprise cloud contact center solution developed in collaboration with Technology for Business, the partner it acquired earlier this month. "Fusion will be offering a clear migration path to the cloud for TFB's Fortune 500 enterprise and government customers, and will sell into our own base of 13,000 business customers," said EVP Jan Sarro.
Ubuntu 16.04 LTS Xenial Xerus Makes Its Debut
April 20, 2016
Canonical on Thursday launched Ubuntu 16.04, aka "Xenial Xerus," an upgrade that will be supported for the next five years. The latest version for all desktop, server and cloud editions will be available for download starting Thursday. Ubuntu 16.04 includes four major technology advancements geared toward multiplatform uses. Xenial Xerus is the sixth Long Term Support release for Ubuntu.
Zuora Moves to the Center
April 20, 2016
Zuora, the company that made its bones in subscription billing and payments, held its annual Subscribed user meeting last week and staked out some new turf. It always has been focused on the back office, but its latest messaging included elements of the front office. Perhaps it's no surprise given CEO Tien Tzuo's history as an early luminary at Salesforce, rising to the CMO position.
Amazon Offers Binge-Friendly Monthly Prime Subscriptions
April 18, 2016
Amazon on Monday began offering Prime Video as a standalone service with a monthly subscription option. Prime Video previously was offered only as part of a bundle with Amazon Prime, which is available for $99 a year. Amazon also offers a monthly Prime membership plan for $10.99, which includes all the benefits that come with the yearly Prime plan, including two-day free shipping.
Chatbots Drive Shopify's Kit CRM Deal
April 15, 2016
Shopify on Wednesday announced that it has agreed to purchase Kit CRM, whose Kit chatbot automatically sends out marketing text messages for online stores. It also lets businesses run targeted ads on Facebook and Instagram, make recommendations based on store activities, post on social media and use functionality provided by other social media apps, Shopify CMO Craig Miller said.
Microsoft Sues DoJ Over Spying Gag Orders
April 15, 2016
Microsoft on Thursday filed suit against the U.S. Department of Justice challenging the gag orders that accompany requests to access customers' private emails and other data. The orders prevent the company from notifying affected customers about the government's demands. The case is the fourth public lawsuit it has filed against the Justice Department in three years.
Disrupting Software Development in an On-Demand World
April 8, 2016
The idea that software is eating the world has become a generally accepted dictum. Everywhere you look, industries and institutions are being disrupted by the unprecedented power of software. Now, the world is demanding a new way to develop software to keep pace with the pace of disruption. The greatest poster child for the brave new world of software-driven business is General Electric.
Volkswagen Picks Mirantis to Build Massive OpenStack Cloud
April 7, 2016
Mirantis on Wednesday announced that Volkswagen Group has selected Mirantis OpenStack to power its cloud applications. The selection process involved a series of cloud-to-cloud performance trials between Red Hat and Mirantis, one of the last pure-play OpenStack companies. It's ideally positioned to pursue and win large-scale deals like the Volkswagen project, analyst Charles King said.
White House Opens More Doors for Open Source
April 6, 2016
The U.S. government is picking up the pace in its efforts to use open source software as much as possible. Federal CIO Tony Scott last month released details of a proposed policy designed to allow customized software created for one agency to be openly available to other government agencies as well. Industry and government professionals may comment on the proposal by Monday.
HP Debuts Skinniest Laptop Ever
April 5, 2016
HP on Tuesday unveiled its latest challenger to Apple's laptops, touting it as the thinnest laptop in the world. At 10.4 mm, the HP Spectre's chassis is as thin as a triple-A battery, the company noted. The Spectre is powered by Intel Core i5 and i7 processors and weighs in at 2.45 pounds. It has a 13.3-inch Gorilla glass display, and stereo speakers from Bang & Olufsen.
Lawrence Livermore Lab Buys Brainy IBM Supercomputer
April 5, 2016
IBM last week announced that Lawrence Livermore National Laboratory has purchased its TrueNorth processor-based cognitive computing platform. The purchase included an end-to-end ecosystem and a multisocket host node. The lab will build a supercomputer based on the platform to see how neural networks might be used in the U.S. National Nuclear Security Administration's cybersecurity program.
Microsoft Guns for Cloud Devs at Build 2016
April 4, 2016
Microsoft last week at its Build 2016 conference announced innovations in mobile app development, the Internet of Things, microservices and intelligence designed to help developers create apps for the cloud. One is Azure App Service, which offers back-end capabilities for Web, native Windows, iOS and Android platforms. Microsoft also announced five Azure IoT starter kits, starting at $50.
IBM Snags Bluewolf for Salesforce Chops
April 1, 2016
IBM on Thursday announced that it has agreed to buy Bluewolf, a Salesforce system integrator. It reportedly will pay $200 million. Bluewolf will provide cloud consulting and implementation capabilities as part of IBM Global Business Services' Interactive Experience practice. The aim is to deliver differentiated, cloud-based, consumer-grade experiences, IBM said.
Microsoft Tells Devs to Talk to the Bots
March 31, 2016
Microsoft CEO Satya Nadella and members of his leadership team, speaking to developers Wednesday at the Build 2016 conference, introduced their vision to infuse human speech and machine learning into the company's consumer and enterprise businesses. Nadella and Executive VP Terry Myerson introduced upgrades to Windows 10 and Cortana as well as technology called "Conversations as a Platform."
Dell Sells IT Services to Raise Cash for EMC Deal
March 30, 2016
NTT Data on Monday announced in a regulatory filing that it has agreed to purchase Dell's IT services business for just over $3 billion. Dell reportedly agreed to the sale to help finance its pending $67 billion purchase of EMC. "Dell reported in previous public filings that it would consider divestitures as it worked to finalize its acquisition of EMC," Dell spokesperson David Frink pointed out.
Google Gets Serious About Cloud Services
March 28, 2016
Google, which lags Amazon and Microsoft in cloud infrastructure services, last week released a slew of machine learning and analytics products and services. The Cloud Machine Learning platform provides access through REST APIs to the technologies powering Google Now, Google Photos and voice recognition in Google Search. The tools are designed to let users build predictive analytics models.
Commoditizing Software
March 24, 2016
For more than 50 years, the IT industry has followed a well-known script associated with emerging and evolving paradigms: First a product or category is introduced, then it gains wide acceptance (or dies on the vine), followed by a long period when vendors and customers seek out more efficient ways to produce the thing. Ultimately, the category becomes so important that all must have it.
Ransomware's Aftermath Can Be More Costly Than Ransom
March 24, 2016
Downtime caused by a ransomware attack can cost a company more than paying a ransom to recover data encrypted by the malware, according to a report released last week by Intermedia. Nearly three-quarters (72 percent) of companies infected with ransomware could not access their data for at least two days because of the incident, and 32 percent couldn't access their data for five days or more.
White House Puts Clamps on Data Center Development
March 24, 2016
The federal program for improving the operation of thousands of government data centers has entered a new phase that will impact significantly how electronic information is stored and managed. Proposed updates to data center operations will affect providers of data management products and could spur the use of cloud technology. Vendors have been invited to comment on the proposals by April 1.
GoDaddy Offers Small Businesses a Place in the Cloud
March 23, 2016
GoDaddy on Monday launched a pay-as-you-go cloud platform along with applications powered by Bitnami. The tools, Cloud Servers and Cloud Applications, are designed to help small businesses -- individual devs, tech entrepreneurs and IT professionals -- quickly build, test and scale cloud solutions. Provisioning takes 54 seconds or less, GoDaddy said.
IBM Gloves Up for Public Sector CRM Arena
March 23, 2016
IBM last week announced its acquisition of Optevia, a Software as a Service systems integrator specializing in Microsoft Dynamics CRM solutions. It will become part of IBM Global Business Services. Optevia specializes in the public sector market in the UK, where it is based. Its focus is on emergency services, central and local government, health authorities, and housing and social enterprises.
Amazon Throws Shade at Apple Defection Reports
March 18, 2016
Apple has shifted a portion of its cloud services business from Amazon Web Services to the Google Cloud Platform, according to reports published this week. The company maintained a smaller presence with AWS, as well as its existing relationship with Microsoft Azure. It reportedly is spending $400 million to $600 million under the cloud services agreement.
HPE Floats Machine Learning in the Cloud
March 15, 2016
Hewlett Packard Enterprise last week announced the public availability of its HPE Haven OnDemand Machine Learning as a Service. The Microsoft Azure cloud-based platform provides more than 60 APIs and services that deliver deep learning analytics on a variety of data, including text, audio, images and video. Launched in beta in 2014, HPE Haven OnDemand has more than 12,750 registered developers.
LiveOps Launches Contact Center as a Service Platform
March 10, 2016
LiveOps Cloud on Tuesday unveiled its enterprise-level CxEngage Contact Center as a Service, or CCaaS, platform. The omnichannel open framework, which was built from the ground up, integrates with standard APIs. It essentially links applications such as CRM, workforce management and business intelligence to help agents make better customer service decisions, according to the company.
Microsoft Sees the Light and Joins Eclipse
March 10, 2016
Microsoft on Tuesday announced it was joining the Eclipse Foundation as a solutions member. Membership will enable the company to collaborate more closely with the Eclipse community, which has more than 240 members. It also provides an outlet for delivering tools and services for all development teams. Microsoft will be able to improve its cloud services, SDKs and tools.
White House Proposes $3B IT Update Fund
March 10, 2016
The Obama administration is seeking $3.1 billion for a modernization fund to update federal IT resources that need to be replaced with more efficient systems. The fund would bolster the government's annual spending on IT, which is set for a modest increase to $89.8 billion in the administration's proposed budget for fiscal 2017. Upgrading older systems has been a concern for some time.
SQL Server on Linux Shows Microsoft's More Flexible Side
March 9, 2016
Microsoft on Tuesday announced plans to release a version of SQL Server 2016 for Linux. "Bringing SQL Server to Linux is another way we are making our products and new innovations more accessible to a broader set of users," said Microsoft's Scott Guthrie. SQL Server will be able to deliver a consistent data platform across Windows Server and Linux, in the cloud and on-premises.
Mainstream Industries Form IoT Vanguard
March 9, 2016
Although the consumer implications of the IoT have generated plenty of public attention, the real growth in the embryonic market is coming from less visible industrial environments and business applications. The early IoT advancements may come as a surprise to some, but in these industries, organizations moving quickly to deploy more connected products and services makes sense.
The Technological Evolution of US Healthcare
March 7, 2016
The disease management industry, which focuses on reducing or delaying the use of expensive treatments or costly procedures, has passed its prime as a unique approach to controlling escalating costs attributed to chronic conditions. It worked on the sickest of the sick, but as patient conditions progressed and engagement levels decreased, it gradually lost its effectiveness.
For Federal Cloud Investing, Change Is the Only Constant
March 4, 2016
Vivek Kundra, the former federal CIO, envisioned that 25 percent of the funds the federal government spends each year on IT could productively be deployed through cloud-based systems. Two recent reports show that for government IT managers, market and technical factors that were nonexistent or modest in their impact when Kundra was serving as federal CIO will affect future cloud deployments.
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Google just announced Home, a voice-activated speaker similar to Amazon's Echo. What do you think of these devices?
I have an Echo and I love it.
I have an Echo but rarely use it.
I plan to buy an Echo or Home.
Google's Home will be much better than Echo.
They're expensive novelties.
They're intrusive and creepy.