Technology News: Core Services

Mac Bloggers Size Up Support, Elbow Into Enterprise, Muse on AT&T Memo

Friday - May 9, 2008

Three interesting topics were kicked around in Apple-minded blogs this week. Entirely unsurprisingly, survey results show that Apple tech support kicks butt in the PC industry at large. Also, AT&T is forbidding vacation time to hapless iPhone salespeople, and it appears Macs have gotten a foot in the door at work. Consumer Reports is one of the most respected product and service reviewing publications in the U.S. The magazine recently surveyed its readers and ranked the best tech support in the PC industry. [More...]

Apple Takes the Gold for Tech Support

Tuesday - May 6, 2008

Based on 10,099 notebook and desktop computer owners who contacted customer support between January 2006 and January 2006, Consumer Reports found Apple to be No. 1 in technical support. Lenovo came in second for notebook computers, and Dell was second for desktops. [More...]

OMG! TXT TLK BL33ding In2 Teenz Forml Riting

Monday - April 28, 2008

A large number of teens feel that language more appropriately used in e-mails, text messaging and online postings has made its way into their school work, according to a new survey conducted by the Pew Internet & American Life Project. About 50 percent of teenagers said they write something for school nearly every day. [More...]

Cyber-Attacks and Cyber-Disasters: Are You Prepared?

Friday - April 25, 2008

Have you seen the recent television commercial that shows the Pentagon and says, "This building gets attacked 3 million times a day." The sad news is that it's true. Cyber-warfare and cyber-attacks have now become a reality. Ever consider how your business would be impacted if the Internet went away for an hour, a day or an even a longer period of time? [More...]

Veodia: Gambling on a Better Way to Stream Video

Tuesday - April 22, 2008

Creating videos in-house means corporations have to either hire contractors who have their own equipment or sink thousands or millions of dollars into hiring trained staff and leasing or buying equipment. Then they have to spend days, if not weeks, editing the videos. [More...]

Communication in the Workplace: Beyond the Virtual Water Cooler

Sunday - April 20, 2008

A few weeks ago, University of Florida football coach Urban Meyer said his team's chemistry was suffering. The reason: cell phones and iPods. Meyer said his players come into the locker room with iPods, put their football gear on and go out to practice, come back in and grab their iPod or whip out their cell phone and text people, and leave. [More...]

A Burgeoning Bevy of Biometric Barriers

Wednesday - April 16, 2008

Passwords are not the best of security solutions, as enterprises and individual users have found over the years. They can be cracked or stolen, and not necessarily by high-tech means either. Often, passwords created by end users in corporations are simple, being based on numbers significant to them, such as their birth dates. [More...]

Leaving Eudora for Apple Mail: A Difficult Switch to Make

Tuesday - April 15, 2008

Tonya Engst at Tidbits.com decided it was finally time to make the switch from Eudora to Apple Mail. She told the story of what happened and what she learned along the way on Sunday. "After months of hemming and hawing, I recently took the plunge and switched from Eudora to Apple Mail," Engst wrote. [More...]

HP Draws Up Plans for New Enterprise Printers and Programs

Tuesday - April 8, 2008

HP on Tuesday introduced a new line of imaging and printer services designed for the needs of the enterprise market. A major component of the company's new offerings is a business partner accreditation, certification and test program. Its latest products help enterprises manage, secure and simplify their imaging and printing environments and improve workflows to reduce costs and enhance productivity, HP said. [More...]

How to Help the Help Desk: 21st Century Support for IT Pros

Tuesday - April 8, 2008

Whether your company calls them "technical support technicians," "help desk representatives" or "strategic Support Analysts," in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. [More...]

Jive Adds Web 2.0 Rhythms to New Enterprise Collaboration Software

Monday - April 7, 2008

A little over a year following the initial release of its Clearspace collaboration platform in February 2007, Jive Software announced the availability of the Clearspace 2.0 Monday. The newest iteration of Clearspace enables users to share information and connect with coworkers and business partners in order to increase communication and workplace productivity. [More...]

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