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US Offers $10M to Jump-Start ID Security Tech Research February 07, 2012 
Identity theft and privacy breaches are reported almost daily. For example, last month two utilities in New York reported that an employee of a software contractor allowed unauthorized access to a database containing social security, date of birth and other information. That same day the DoJ reported the arrest of three women in California for engaging in a scheme to use stolen identities to illegally collect tax refunds.
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Google on EC's Privacy Request: How About No? February 06, 2012 
Google has rejected the request of European regulators that it delay the implementation of its new privacy policies to give authorities time to review the changes and ensure that users' data will remain secure. The European Commission's Article 29 Working Party asked Google to hold off on launching its new policies until after the committee could analyze the changes.
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Privacy Advocates, Businesses Dig In for EU Lobbying Campaign January 26, 2012 
Both privacy advocates and representatives of businesses that handle consumer data are flocking to Brussels. Why? The EU has proposed a strict set of new data privacy rules that would restrict companies such as Facebook even more than they currently do.
Facebook, et al., have descended on the city in the hope of softening some of the restrictions, while privacy advocates are there to keep the EU on its intended path.
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Privacy Advocates Fiercely Furrow Brows at Google January 25, 2012 
Google will consolidate about 60 of its privacy policies across its products in March, creating one overarching policy and leaving only about another 10 unchanged for legal and other reasons. The company is also changing its terms of service. It may combine information on Google account holders across all the company's services the account holder uses.
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Data Plunderers Run Off With Zappos Customer Info January 16, 2012 
Thieves have made off with personally identifying data on 24 million customers of online shoe and apparel retailer Zappos. Announcing the hack on Sunday, Zappos CEO Tony Hsieh said that the thieves broke into the company's system through one of its servers in Kentucky. Although customers' personal data was stolen, the secure database that stores their credit card and other payment data remained untouched, Hsieh said.
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The Data-Driven Digital Revolution December 28, 2011 
Traditionally, online advertising was viewed primarily as a direct-response vehicle. However, the growing use of data to define and deliver audience targeting means it now can have an impact on all levels of the purchasing funnel -- from fostering awareness to reaching consumers at the ideal intersection between desire, intent and action.
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Carrier IQ and the US' Escalating Privacy Risk Level December 14, 2011 
Not many news stories are as astonishing as the recent revelation by a 25-year-old researcher about the Carrier IQ software that is installed on most modern Android, BlackBerry and Nokia phones. Carrier IQ software collects massive data from these devices, then "correlates and aggregates the data for near real-time system monitoring and business intelligence."
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Turning Customer Intelligence Into Gold November 10, 2011 
Marketers are embracing the need for customer intelligence to provide actionable insight to optimize revenue. But how do you get started? Treating what you have today as actionable insight enables marketers to think about using their existing data as customer intelligence, learn from it, and then incrementally improve upon it over time.
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IBM Aims to Whittle Big Data Down to Size October 27, 2011 
IBM debuted industry-specific data analytics tools for the healthcare and communication sectors at its Information on Demand conference. These packages are part of IBM's drive to help companies manage their information processes and data storage needs as efficiently as possible. For the communications analytics appliance, IBM is leveraging the technology it acquired through Netezza.
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HTC's on the Hotseat for Allowing Critical Smartphone Security Flaw October 04, 2011 
A vulnerability in a logging tool that HTC has installed on some of its Android devices poses a serious security problem for users. The devices at risk are the Evo 3D, Evo 4G and Thunderbolt. The vulnerability allows hackers to collect a great deal of information about the device and its user -- information that the smartphone has been collecting for HTC -- if the user downloads certain malware designed for this purpose.
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OnStar's Plan to Keep Tabs on Ex-Customers Riles Lawmakers September 26, 2011 
OnStar recently raised hackles in the privacy community with revisions to its privacy policy. Now, members of Congress have taken up the issue. Sen. Charles Schumer, D-N.Y., has asked the Federal Trade Commission to investigate the new policy on the grounds that it may be an unfair or deceptive trade practice. The company's new terms are "one of the most brazen invasions of privacy in recent memory," he charged.
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Workforce Management Gets Intelligence Boost September 26, 2011 
Customer interaction analytics specialist Nexidia has announced a new integration partnership with Teleopti, a provider of strategic workforce management solutions. The aim of the partnership is to enhance agent performance management by linking Nexidia's performance measuring applications with Teleopti's skills-based contact center agent forecasting and scheduling.
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Dreamforce '11: Head in the Clouds, Feet on the Ground August 31, 2011 
Salesforce.com kicked off its 9th Dreamforce conference with a slew of new features, services and products, as well as an offering that represents a surprising shift for the cloud-evangelizing company: the ability to store data on premises for security-conscious companies.
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The Best Protector of Privacy Online: Market Competition August 26, 2011 
Online privacy was in the news again this week -- and Facebook, not surprisingly, figured prominently in many of the stories. What was surprising, however, was that Facebook wasn't being castigated for implementing some new policy that made it appear the social networking giant was trampling users' privacy rights in its rush to tap new revenue streams. The role of privacy-robbing villain was being played this week by comScore.
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MDM and the Next-Gen Green Data Center August 17, 2011 
Does "green data center" refer to having more greenery around your data center site? No, definitely not. It means reducing your carbon footprint by making effective usage of the core center of your organization -- your "information assets." Being green requires an end-to-end, integrated view of the data center.
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The Data-Fueled Display Ad Revival August 08, 2011 
For more than 15 years -- since the dawn of the Internet, really -- display advertising has held promise, but it has often underperformed with boring, static banner ads whose value diminished greatly as consumers became trained to ignore them. Today, innovative technologies are pumping new life into display advertising and helping e-commerce brands profit by turning this medium into a finely tuned, money-making channel.
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