Welcome Guest | Sign In
Facebook Cuts Ribbon on New Online Marketplace
October 4, 2016
Facebook on Monday announced Marketplace, a new mobile app that facilitates buying and selling between peers. Marketplace allows members of a community to discover, buy and sell items, noted Facebook Product Management Director Mary Ku. The service is scheduled for rollout this week in the United States, UK, Australia and New Zealand. Users can access Marketplace by tapping a shopping icon at the bottom of the Facebook mobile app.
Trump Hauls Out Google Conspiracy Theory for Another Airing
September 30, 2016
Perhaps still reeling from what's widely viewed as the bruising he took in a debate watched by more than 80 million people on TV earlier this week -- countless more online -- Republican presidential candidate Donald Trump on Wednesday opened a campaign rally with a previously discredited attack. Google's search engine was biased in favor of his Democratic rival, Hillary Clinton, he claimed.
Surviving the Internet's Troll Apocalypse
September 29, 2016
Social media has sharpened humans' age-old appetite for public shaming, providing a stage and unlimited seating for an endless stream of immorality plays. Those who share even the simplest identifying details about themselves are vulnerable to being pushed into the glare of the spotlight. Anonymity frees many individuals of the consequences they might face offline for being abusive to others.
Bullhorn CMO Gordon Burnes: We're Going to Flip the CRM Paradigm
September 27, 2016
"I dare you to find a sales person or account manager who enjoys spending the last 45 minutes of the day inputting data into the CRM system," said Bullhorn CMO Gordon Burnes. "A lot of companies are facing the CRM adoption challenge. Why is it that this account record doesn't have much data in it? When was it that the account manager last visited? That information just doesn't get into CRM.
HPE and Apple: The Speed of Image Transformation
September 26, 2016
HPE and Apple are very different companies this decade, having shifted their models from a strategic customer/innovation focus to one that's more tactical -- and tied far more closely to quarterly profit. They are hardly alone, and this unfortunate trend is not tied to any one industry or any one country. Firms increasingly are defined not by creative products but by complaining customers.
Pandora Plus Trades Ad Views for Extra Features
September 16, 2016
Pandora on Thursday launched Pandora Plus, a replacement for its $5-a-month Pandora One streaming music service. The 4 million Pandora One subscribers will be switched over to Plus, which will continue to offer ad-free listening at the same price. However, Pandora Plus also offers an opt-in video advertising feature that lets users skip or replay songs. Plus also has an offline mode.
Adblock Plus Now Means Ad Blocking Plus Ads
September 15, 2016
Adblock Plus, together with partner ComboTag, on Tuesday launched the beta version of the Acceptable Ads Platform. AA is an interactive platform that pre-whitelists ads publishers and bloggers then can place on their sites. It will only contain only ads that abide by AA's criteria for size and labeling, and their placement will be governed by the AA rules.
Attack-for-Hire Teens Collared in Israel
September 14, 2016
At the FBI's request, Israeli authorities last week arrested two teens for operating vDOS, a DDoS-for-hire service that raked in more than half a million dollars in two years. DDoS attacks flood websites with garbage data in order to disrupt their operation and deny users access. The pair were questioned and released after posting bond of about $10,000 each.
Sales Tech's Forgotten Byproduct: Employee Happiness
September 13, 2016
Why do companies invest in CRM, sales performance management software, business intelligence, and every other component of the customer-facing technology stack? The obvious response is ROI. CRM paid back $8.71 for every dollar invested in it, Nucleus Research reported way back in 2014. Business analytics applications were delivering $13.01 in value for every buck spent on them.
Dreaming Up Einstein
September 10, 2016
Salesforce isn't waiting for Dreamforce to begin the drumbeat over its AI offering called "Einstein." There is so much to discuss about this turn of events that it's hard to begin, so rather than starting at a conventional jumping-off point I'll start with the name. You couldn't have lived at any point in the 20th century and not have some idea of who Albert Einstein was.
Amazon Drops Wells Fargo Student Loan Program Like Hot Potato
September 9, 2016
Amazon and Wells Fargo Education Financial Services this week suddenly ended a partnership to offer low-cost loans to college students, less than six weeks after announcing the program. Wells Fargo, the largest lender of private student loans among all U.S. commercial banks, had offered a 0.50 percent discount to Amazon Prime Student customers under the partnership.
Gryphon SVP Eric Esfahanian: Accuracy Is Paramount
September 8, 2016
It's surprising how much inaccurate data lives in many CRM systems, observed Eric Esfahanian, SVP of Gryphon Networks. "CRM is naturally a good source for analytics and sales intelligence if the data that lives within your CRM is automated, accurate, and something that you can reliably make decisions from," he said, and the key to accuracy is automation.
Amazon Sets Up New Auto Research Shop
August 25, 2016
Amazon on Thursday launched Amazon Vehicles, a research and community site that will let users compare new and used cars, and shop for auto parts, among other things. The site will let customers view everything from specs, images, videos and customer reviews of thousands of brand new to classic vehicles, potentially offering stiff competition to Edmunds, Kelley Blue Book and Autotrader.com.
Einstein to Make Dreamforce Appearance
August 25, 2016
Salesforce plans to unveil Einstein, an artificial intelligence product, at next month's Dreamforce 16. Einstein integration will give Salesforce's sales, service, marketing, collaboration and e-commerce products predictive suggestion and insights capabilities. It will serve as a new nerve system across the entire business. AI is key to Salesforce's future, CEO Marc Benioff has emphasized.
WhatsApp Shaves Off a Little More Privacy
August 25, 2016
WhatsApp on Thursday announced an update to its terms and privacy policy -- the first in four years. Among other things, the changes will affect the ways users can communicate with businesses while continuing to avoid third-party banner ads or spam messages, according to the company. However, WhatsApp will begin to share some personal details about its 1 billion users with Facebook.
Google Cracks Down on Intrusive Mobile Ads
August 24, 2016
Google has announced that it soon will downgrade mobile pages in its search rankings if they carry ads that obscure content. Such ads "provide a poorer experience to users than other pages where content is immediately accessible," explained Doantam Phan, a product manager at Google. Techniques that reduce the accessibility of content include showing users a popup that covers the main content.
Pegasystems CTO Don Schuerman: Trust the Technology
August 23, 2016
Customers may not understand the processes that drive their experiences, and they're not eager to look under the hood, suggested Don Schuerman, CTO of Pegasystems. "The contemporary customer doesn't really care about CRM. They care about the experience they have, and in most cases they know little or nothing about the fact that there's a technology behind the scenes called CRM.
Verizon Toys With Risky App Revenue Plan
August 23, 2016
Verizon's reported consideration of a plan to preinstall mobile apps from major retailers and financial firms on users' smartphones has drawn sharp criticism. The carrier reached out to numerous retail and finance brands with an offer to preload mobile apps on its Android phones for between $1 and $2 per device, according to unnamed ad agency executives.
The Linux Foundation Gives PNDA a Home
August 18, 2016
The Linux Foundation on Tuesday added PNDA -- the Platform for Network Data Analytics -- to its project menagerie. PNDA provides an open source, scalable platform for next-generation network analytics. It integrates data from multiple sources on a network and works with Apache Spark to crunch the numbers in order to find useful patterns in the data more effectively.
Salesforce Reels BeyondCore Into Its Cloud
August 17, 2016
Salesforce has inked an agreement to acquire BeyondCore, a data analytics firm that already has integrated its latest release with Salesforce, the companies said Monday. BeyondCore will become part of the Salesforce Analytics Cloud, extending smart data discovery and advanced analytics capabilities across the entire Salesforce Customer Success Platform, said BeyondCore CEO Arijit Sengupta.
Intel Snaps Up Nervana to Jump-Start AI
August 16, 2016
Intel last week announced the acquisition of startup Nervana, in a bid to enhance the company's capabilities in artificial intelligence and deep learning. Nervana jumped out of the gate at its 2014 launch with a robust platform for deep learning, a framework called "Nervana Neon," and the Nervana Engine -- a groundbreaking ASIC chip scheduled for introduction by the first quarter of 2017.
Feds Make Big Strides in Big Data Management
August 15, 2016
U.S. government agencies gradually have been getting a handle on utilizing the potential of big data and data analytics. At the same time, the Obama administration has recognized that significantly more investment will be required for federal big data research in order to guide agencies toward maximizing the value of processing huge chunks of data and improving their data analysis capabilities.
CFB Strategies Cofounders Anderson and Vaillancourt: Catching Up With CRM
August 12, 2016
CRM innovations in recent years have had a significant impact on campaigns and nonprofit organizations, according to CFB Strategies President Trace Anderson. "Traditionally in the campaign world, it was an old-school mentality of just collecting checks," he said. "Even when I started working in politics, from 2006 to 2008, everything was done by hand."
Adblock Plus Mouse Roars at Facebook
August 11, 2016
Adblock Plus on Thursday announced that the open source community had created a filter to neutralize Facebook's latest offensive in its ongoing battle with ad blockers. Any Adblock Plus users who want to implement the workaround will have to update their filterlists manually. "For this round of the cat-and-mouse contest, looks like the mouse won," said Adblock Plus spokesperson Ben Williams.
The 4 Fundamental Attributes of Customer Loyalty, Part 4
August 10, 2016
If you want to succeed at engaging customers, or anyone else for that matter, it helps to have a model of what success looks like. This idea isn't new. Elite athletes train themselves to see a perfect race in their mind's eye, or to imagine the arc of a ball to its flawless conclusion. Scientists model physical and chemical reactions that occur at a scale too small to view directly.
Amazon's Prime Air Brand Takes Flight
August 10, 2016
Amazon last week unveiled its first Prime Air plane during the Boeing Seafair Air Show in Seattle. The company has undertaken an ambitious effort to gain control of its massive distribution network for delivery of goods to its retail customers. The plane, dubbed "Amazon One," is a Boeing 767-300 operated by Atlas Air. Atlas and ATSG have partnered with Amazon to fly a total of 40 cargo planes.
Time Warner Cable Really Doesn't Like Me
August 9, 2016
After surviving well over a year as a cord-cutter, I recently returned to the cable fold -- and after less than a month, I'm having major regrets. The problem isn't with the service itself or even with the pricing. The problem is with the lies. I wasn't entirely happy with my cord-cutting solution, but I wasn't eager to go back to a high-priced cable service either.
Facebook Aims to Scrub Clickbait From News Feed
August 9, 2016
Facebook last week announced a new move to fight clickbait in the News Feed: downranking links from Web domains and Facebook Pages that consistently post clickbait headlines. Those that stop posting clickbait no longer will be downranked. Users who post links that lead to a clickbait domain on their personal Facebook page also could have their posts downgraded, according to Facebook.
Walmart Pursues Amazon at Jet Speed
August 8, 2016
Walmart on Monday announced that it plans to acquire Jet.com, paying $3 billion in cash and another $300 million worth of Walmart shares. With the acquisition, "Walmart.com will grow faster, the seamless shopping experience we're pursuing will happen quicker, and w''ll enable the Jet brand to be even more successful in a shorter period of time," McMillion said.
UK Greenlights Amazon's Drone Delivery Tests
August 2, 2016
Amazon, which has appealed to U.S. regulators for years for permission to test package delivery with aerial drones, last week announced a new partnership with the UK government to launch a pilot program there. A cross-government team, supported by the UK Civil Aviation Authority, has granted Amazon permission to begin testing three critical performance factors.
See More Articles in E-Commerce Section >>
Facebook Twitter LinkedIn Google+ RSS
What's your alarm level over cyberattacks on the Internet's infrastructure?
Red: A deadly cyberwar will occur -- It's when, not if.
Orange: A big one could be costly and threaten public safety.
Yellow: We need to improve cybersecurity at a faster pace.
Blue: Regional outages will become more frequent and more annoying.
Green: There's no way anyone could take out the entire Internet.