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Cybersecurity Threats 2015: More Espionage, More Apple Malware
December 03, 2014
Cyberspies will flourish and hackers will target Apple devices more often in 2015. Until now, Russia, China and the United States have dominated the cyberespionage scene, but their success will start to attract new players to the practice. "We can expect some of the developing economies ... to engage in these activities to protect their growth status," said Websense's Carl Leonard.
Amazon Gears Up Its Well-Oiled Holiday Machine
December 02, 2014
Amazon on Monday announced its deployment of 15,000 robots as part of the highly automated systems in place at all 10 of its eighth-generation fulfillment centers across the United States. The systems reportedly have cut cycle times from an hour or more to less than 15 minutes and eliminated the need for aisles. This lets Amazon store 50 percent more items per square foot.
Cyber Monday Reveals New Customer Spending Patterns
December 02, 2014
Despite a ho-hum level of sales volume over the past four days, online sales this Cyber Monday were up 8.7 percent over the same period in 2013 by late afternoon, according to the IBM Digital Analytics Benchmark. Continuing a trend that has been growing for the last few years, mobile sales accounted for 21.3 percent of all online sales on Cyber Monday, an increase of 29.3 percent year over year.
The Madness of the ITC, Part 2: Is Its Reach Exceeding Its Grasp?
December 02, 2014
The U.S. Trade International Trade Commission has broad investigative powers on matters of trade, gathering and analyzing trade data, and providing it to the White House and Congress to help formulate U.S. international trade policies. Its statutory authority is based on legislation that is 20 or more years old, and consequently does not address issues in the digital age.
AgilOne Bends Over Backwards to Understand Customers
December 01, 2014
AgilOne has rolled out an enhanced version of its predictive marketing platform with new tools, as well as improvements to fine-tune its forecasting capabilities, said CMO Dominique Levin. The focus of the upgrade was to automate even more of the analytics and subsequent decision-making by users. One of the new tools uses predictive analytics to uncover underserved customer segments.
Cyber Monday Brings Sweet Deals for Video Gamers
December 01, 2014
A batch of great online deals on Cyber Monday, on the heels of strong Black Friday sales at traditional brick-and-mortar stores, could make Microsoft's Xbox One video game system the big winner in the run-up to the holidays. The video game console headed into its second holiday season in second place to Sony's PlayStation 4, but Microsoft has introduced a number of bundles to draw in gamers.
Black Friday Reports: Sunny Online, Gloomy Off
December 01, 2014
It was the best of times and the worst of times for retailers over the 4-day long Thanksgiving Day-Black Friday weekend. If you were an online retailer, it was the best of times. If you were strictly a brick-and-mortar store, it was perhaps not quite the worst, but certainly worse than expected. Survey firm after survey firm reported the same general conclusion: Online sales rocked.
Black Friday May Be Losing Its Mojo
November 26, 2014
Some $13.1 billion in sales are anticipated this Thanksgiving weekend across all manner of channels, from mammoth shopping centers to online retailers to local shops and pop-up stores. Consumers are eager to score the best bargains, of course, while retailers want nothing more than to attract shoppers to their venues and keep them there for as long as possible this weekend.
Salesforce Adds App Hub to Centralize Customer Service on Desk.com
November 25, 2014
Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. Partner apps available with Desk.com include Harvest, JIRA, MailChimp, Olark, Shopify, Twilio, Five9, NewVoiceMedia, OneReach, RingCentral and TalkDesk.
Amazon Goes Into the Handyman Business
November 25, 2014
Amazon on Tuesday began rolling out Amazon Local Services, which lets customers purchase professional assistance for setup, installation and repair work. Service providers will be covered by Amazon's guarantee. They will be licensed and insured, and they will have to pass a background check. The idea initially is to tie Amazon purchases to recommended service providers.
Apple's 'Get' Puts Paid to Free-App Sham
November 24, 2014
Apple has removed the word "free" from download buttons in its iOS and OS X app stores, replacing it with "get." European regulators recommended the action to Apple and Google earlier this year. In July, Google removed the "free" label from games that could be downloaded without cost -- but required in-app purchases to access a full set of features.
EFF Spearheads Safer Web Initiative
November 24, 2014
The Electronic Frontier Foundation has announced a nonprofit organization that will aim to secure the entire Web. Let's Encrypt, starting in summer 2015, will offer free server certificates to help websites transition from HTTP to the more secure HTTPS protocol. EFF is partnering with Akamai, Mozilla, Cisco, iDenTrust and University of Michigan researchers.
Amazon Free Video Could Hook Non-Prime Audience
November 24, 2014
Amazon reportedly plans to introduce a new ad-supported streaming video service early next year. The new service will be separate from Amazon's Prime membership offering, which already includes a video-streaming component. That Amazon already has a presence in the streaming video market is almost beside the point. The growth projections for this type of service are very high.
Google Dips a Toe in Ad-Free Waters
November 21, 2014
Google on Friday unveiled Contributor, an experimental service that lets users make a donation to support the websites they visit instead of viewing ads. Currently available only by invitation, Contributor begins by asking users to set a monthly contribution amount between $1 and $3. Then, when they visit a participating website, part of their contribution goes to the creators of that site.
Firefox Sheds Google for Yahoo
November 21, 2014
Mozilla on Wednesday announced that Yahoo would replace Google as its global default search option, in a move that has set the tech media abuzz. Pointing out that Google has been the Firefox global search default since 2004, Mozilla painted the move as seizing the opportunity to review its competitive strategy and explore its options when the agreement came up for renewal this year.
Is Your Mobile Campaign Working?
November 21, 2014
More and more marketers are eager to engage with consumers on the devices they use for just about everything these days -- from connecting with friends and colleagues to consuming and creating content, playing games and, of course, shopping. But are the billions of dollars now being invested in mobile advertising paying off? Brands need to understand which marketing approaches work best.
SMS: It's Not Just for Marketing Any More
November 20, 2014
There appears to be a new trend emerging in the enterprise mobile engagement space, according to OpenMarket. Increasingly, its enterprise customers are adapting its platform to use SMS in new ways, said Tim Fujita Yuhas, the company's director of product management. Sometimes those uses are obvious CRM plays; sometimes they fall more under the rubric of Internet of Things.
Twitter Opens Entire Multibillion-Tweet Gold Mine to Searchers
November 20, 2014
Twitter this week began indexing every public tweet posted since it began operating in 2006. "Our long-standing goal has been to let people search through every tweet ever published," said Yi Zhuang, who led the project team. Use cases Zhuang cited for the new infrastructure include results for entire TV and sports seasons, conferences, industry discussions and long-lived hashtag conversations.
Platform Native
November 19, 2014
The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the upshot of my idea that we're in the process of converting from random acts of CRM in the front office to a more structured, efficient and predictable approach to conducting front-office business. Platforms make customer science possible.
Jolla's Open Source Tablet Gets Crazy Crowd Love
November 19, 2014
Jolla, the company set up by former Nokia executives to keep the Meego operating system alive, raised more than $841,000 on Wednesday, the first day of its Indiegogo crowdfunding campaign. That's 221 percent of its goal of $380,000 -- and the campaign has 21 days to go, closing Dec. 9. Nearly 5,325 people have contributed to the campaign, although only about 3,800 actually purchased the tablets.
IBM Begins New Email Chapter With Intelligent Verse
November 19, 2014
IBM on Tuesday introduced Verse, its entry into the reinventing email derby. Verse, which will be available in both an enterprise and freemium edition, integrates the many ways people communicate with each other every day -- email, meetings, calendars, file sharing, instant messaging, social media, video chats and more -- into a single collaboration environment.
Picture This: Instagram for CRM
November 18, 2014
With millions of active monthly users, Instagram is a prolific, lively social media community. Businesses want to get in on the Instagram game in order to boost marketing and enhance customer relations. It might not be immediately obvious to some businesses, however, just how they can get involved with Instagram and make it work for them. One way is to invite customers behind the scenes.
Nokia Hits the Comeback Trail With N1 Tablet
November 18, 2014
Nokia on Tuesday announced the N1 Android tablet, the first offering under its own brand since Microsoft's acquisition of its mobile phone business. The N1, slated for Q1 2015 release in China, will be made by Foxconn. Microsoft also offers a tablet under the "Nokia" brand -- the Nokia Lumia 2520 -- which raises the question of whether perhaps this might cause confusion among consumers.
Facebook May Punch In at Work
November 18, 2014
Facebook is preparing to plunge into the office collaboration and communication space with something it's calling "Facebook At Work," according to a Monday report. The new offering will be similar to the consumer version of Facebook, but it will allow workers to chat with each other, connect with their professional contacts, and collaborate on projects.

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