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Tune Strikes a Chord With Investors
January 30, 2015
Mobile marketing company Tune has raised $27 million in funding, it announced Thursday. Icon Ventures partner Jeb Miller will join Tune's board. Icon led the funding round; Accel Partners and Performance Equity Management also participated. Tune will use the proceeds to grow its engineering team, introduce new products and generally invest in the services it offers.
Amazon WorkMail Lifts Back-End Email Burden From IT's Shoulders
January 30, 2015
Amazon is making a play for the enterprise email market. Offered by Amazon Web Services, WorkMail targets companies that want to move their on-premises email services to the cloud. WorkMail reduces complexity and cost. With all mail infrastructure relocated to Amazon's cloud, a company no longer need be concerned with buying hardware, installing patches, and installing mail backup systems.
Dish Network Gives Super Bowl Commercials Their Due
January 29, 2015
Dish Network has announced that subscribers to its satellite TV service can enable Reverse AutoHop for this Sunday's Super Bowl. This feature will enable viewers with the Hopper Whole-Home HD DVR to watch the commercials alone without having to fast-forward through the game. To utilize Reverse AutoHop, customers need only have the PrimeTime Anytime feature enabled for NBC prior to kickoff.
Customer Science
January 28, 2015
Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things I actually print, and I'm a writer! In a few weeks I'll publish a book, Solve for the Customer, in paperback, and the two are related. I made a discovery while writing the book that fundamentally changes what I do for a living and the title I use, hence my need to reprint.
Twitter Adds Cliques and Flicks
January 28, 2015
Twitter on Tuesday announced two new offerings that could bolster its efforts to compete with Facebook. The new group functionality will let them direct message up to 20 members of a group simultaneously. They also will be able to shoot, edit and share video from within Twitter's mobile app. Twitter will be rolling out the new features in the coming weeks.
Coinbase Bitcoin Exchange Off to a Rocky Start
January 26, 2015
Coinbase on Monday launched Coinbase Exchange, the first regulated bitcoin exchange in the U.S. It got the jump on the upcoming Gemini exchange currently being established by Cameron and Tyler Winkelvoss. The firm debuted in 24 U.S. states, but the launch was bedeviled with problems. Some pages reportedly failed to load completely, and some users had problems with access.
Winkelvoss Twins Plan to Tame Bitcoins
January 26, 2015
Cameron and Tyler Winkelvoss on Friday announced Gemini, a regulated bitcoin exchange to be based in the United States. The Winkelvoss twins, who shot to fame when they sued Facebook and won $65 million, have assembled a team of security experts, technologists and financial engineers to build a world-class exchange from the ground up, based on security.
Microsoft's Windows Reboot Could Be Legendary
January 26, 2015
I was one of the launch analysts for Windows 95, and the launch of that product is widely held -- including by Bill Gates -- as the company's pinnacle. No launch before or since ever came close to that launch, and I remain amazed that no one, including Apple or Microsoft, has ever really attempted to duplicate that effort. Windows 10 has the potential to be even greater than Windows 95.
Time to Drill Deeper
January 21, 2015
This is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down" into big data. We've been using the term for a long time and it provides a useful metaphor for data analysis. However, we've conditioned ourselves to think of drilling down only to a superficial degree, and that needs a rethink. When data wasn't big, we were only able to scratch the surface.
Report: Dumb Password Use on the Decline
January 21, 2015
Millions of Net surfers use obvious passwords to log on to websites, but their numbers appear to be declining. SplashData on Tuesday published its annual list of the top 25 most common -- thus worst -- passwords leaked online. In the top spot was "123456," followed by "password" and "12345." Both "123456" and "password" claimed the top spots in 2013, too.
Amazon to Produce Original Movie House Fare
January 20, 2015
Amazon Studios on Monday announced it would begin to produce and acquire original movies for release in theaters. Amazon Prime customers will be on an early distribution list, with the movies becoming available to them four to eight weeks after their theatrical debuts. The goal is to create around 12 movies a year. Amazon will focus on up-and-coming filmmakers.
What SMB CRM Shoppers Want
January 19, 2015
CRM is expected to grow at a steady pace, and CRM customers are sending some specific signals about the functionality they need. Thirty-seven percent of small-and-medium-sized businesses that participated in its annual survey want an integrated suite of multiple CRM applications, Software Advice reported last month. That's up from 7 percent in 2013.
IBM's z13 Emerges From Mainframe Fountain of Youth
January 19, 2015
IBM launched its newest mainframe, the z13, last week in New York City. Built for the mobile economy, the z13 can process 2.5 billion transactions daily. It enables real-time encryption on all mobile transactions at scale, and it includes embedded analytics that provide real-time transactions faster and cheaper than the competition, the company said.
Hacking as a Service Hits the Mainstream
January 19, 2015
A fledgling website created last fall connects hackers with clients willing to pay for their services. Nearly 50 hackers have listed their services on Hacker's List so far, for tasks including data recovery, penetration testing and computer forensics. More than 500 hacking jobs reportedly had been out to bid as of last week, with prices ranging from $100 to $5,000.
Verizon's Cookies Never Crumble
January 16, 2015
Verizon advertising partner Turn is using the carrier's Unique Identifier Header, or UIDH, to maintain tracking cookies on smartphones even after privacy-minded users have deleted them, Jonathan Mayer, a computer scientist and lawyer at Stanford University, reported this week. Turn shares the cookies with dozens of major websites and advertising networks.
Report: Etsy Aims to Charm Wall Street
January 15, 2015
Etsy reportedly is working on an initial public offering that could debut this quarter. The crafts and antiques etailer hopes to raise $300 million. If the IPO does indeed materialize, it could give the New York City tech community some much-needed financial oomph. The last tech IPO to originate in the Big Apple occurred during the dot-com bubble.
Compensation Is the Window on Business
January 15, 2015
The continuing rollout of platform technology is bringing many applications together to support better business processes. Not long ago, it was nearly impossible for back-office people to know what the front office was doing. It was hard for marketing and sales to know how they were affecting each other. It's now easier for different areas of the business to understand operations as a whole.
Instacart Bags $220 Million
January 14, 2015
Instacart on Tuesday announced it has raised $220 million, following a $44 million investment round in June of last year. The company uses a fleet of personal shoppers, who are independent contractors, to purchase and deliver items to customers. "The two main differentiators for Instacart are our focus on grocery and our strategy to partner with retailers," said Instacart's Nilam Ganenthiran.
Auto Insurance? Just Google It
January 12, 2015
Google reportedly is gearing up to launch a shopping and comparison site for auto insurance in the United States. The company has been operating such a site in the UK, dubbed "Google Compare," for the past two years. Although it apparently has been beset by delays, an entity called "Google Compare Auto Insurance Services Inc." now is licensed to do business in 26 states.
Google Joins Charlie Hebdo Solidarity Movement
January 09, 2015
Google has donated nearly $300,000 to help French satirical weekly Charlie Hebdo make its largest print run ever, following Wednesday's massacre at the magazine's Paris office. Its normal production run numbers about 60,000 copies, but the surviving staff plan to print a million issues next week. A number of media outlets also have pledged to help keep the publication alive.
BlackBerry Jingles Its Keys to Recovery
January 08, 2015
BlackBerry has been hurting over the last several years, but recently it's starting to look like the stars may be lining up for recovery. If BlackBerry does make a comeback, it will be a very different company. This time, the focus will be on security -- plus one more important factor. BlackBerry succeeded years ago. It was the first successful smartphone maker.
Better and Better
January 07, 2015
James Surowiecki, author of The Wisdom of Crowds and business and finance columnist for The New Yorker, published an article in the magazine's Nov. 10, 2014, issue entitled, "Better All The Time." The piece connects the importance of culture-wide continuous incremental improvement using data and analytics -- what the Japanese call kaizen -- to business and employees.
Thieves Take $5M Bite Out of Bitcoin Exchange
January 07, 2015
An estimated $5.2 million was stolen over the weekend from Bitstamp, a digital currency exchange. It has suspended services pending an investigation. The company assured its customers that bitcoins held with Bitstamp prior to suspension of services were completely safe and would be honored in full. Bitstamp on Sunday discovered that some of its operational wallets had been compromised.
Gmail Struggles for Air in China
December 30, 2014
China last week apparently began blocking Gmail, and the outage was still in effect on Tuesday, although to a lesser degree, according to reports. A sharp drop in traffic from China to Google services began last Friday, according to its Transparency Report, and the company could find no explanation in its own systems. China's "Great Firewall" censorship program is to blame, according to GreatFire.

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