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PayPal, eBay Headed for Splitsville
October 01, 2014
eBay on Tuesday announced that its 12-year marriage to PayPal was coming to an end. The move comes mere months after eBay beat down an attempt by corporate raider Carl Icahn to peel PayPal from the online auction site. "For more than a decade, eBay and PayPal have mutually benefited from being part of one company, creating substantial shareholder value," said eBay President and CEO John Donahoe.
Amazon Cranks Up IoT Innovation Machine
September 30, 2014
Amazon is ramping up its innovative hardware product testing and beefing up marketing strategies to give its nearly quarter billion customers better ways to buy its wares using Internet-connected devices. Amazon will boost staffing at its Silicon Valley hardware unit, Lab126, by at least 27 percent over the next five years, according to reports that surfaced last week.
Facebook Launches Atlas to Shoulder the Whole Digital-Advertising World
September 29, 2014
Facebook on Monday announced Atlas, a rebuilt ad platform that gives marketers access to its vast troves of user data and helps them direct highly targeted ads across the Web. "Atlas delivers people-based marketing, helping marketers reach real people across devices, platforms and publishers," explained Erik Johnson, head of the new Facebook service.
Apple Dismisses Bendgate
September 26, 2014
Apple has been plagued by two iPhone 6 issues in recent days: 1) an update to its iOS 8 operating system wound up disrupting cellular connectivity and disabling the Touch ID fingerprint reader to unlock it; and 2) numerous reports surfaced in mainstream and social media that it bends. About the iOS 8 issue, Apple has been most apologetic. On the reports of the iPhone 6 bending? Not so much.
Where Apple Watch Leads, CRM Will Follow?
September 25, 2014
CRM system users are a versatile bunch. Some 29 percent of participants in a recent survey accessed CRM through four devices: laptops, desktops, tablets and smartphones. Twenty percent said they used a combination of three of the aforementioned form factors, and about 81 percent said they used multiple devices to access CRM, according to Software Advice's report.
Apple Redoubles Efforts to Fix iOS 8 Glitches
September 25, 2014
Apple on Thursday announced it's preparing iOS 8.0.2 -- which will include a fix for problems triggered by iOS 8.0.1 -- and plans to release it in the next few days. In a rare move, Apple on Wednesday suspended downloads of iOS 8.0.1, which aimed to fix problems uncovered after the launch of iOS 8. What's more, it recommended a downgrade for owners of Apple's new iPhone 6 and 6 Plus.
iPhone 6 Bendgate: The End of Tight Jeans?
September 24, 2014
Another new Apple product, another "-gate" debacle. This time, it's bendgate. On the heels of the release of the new iPhone 6 and 6 Plus handsets earlier this month has come an uproar over an unexpected weakness: In short, when stashed in a pocket of a tight pair of pants, the iPhone 6 Plus bends -- and it doesn't return to its original shape when removed.
BlackBerry Flashes Passport to the Future
September 24, 2014
BlackBerry on Wednesday officially launched its new square form factor smartphone, the Passport. This new handset has the size and shape of most national passports, which the company dubbed the "international symbol of mobility." The Passport is now available for $599 in an unlocked version, or about $250 with a new contract. AT&T is the first U.S. carrier to offer the handset.
Researcher Foils iPhone 6 Touch ID
September 24, 2014
Apple's Touch ID fingerprint scanner is a step up from passcodes for protecting iPhones, but it's far from totally secure. Lookout Mobile Security's Marc Roger, fooled Touch ID on Apple's new iPhone 6 by crafting a false fingerprint from a DIY forgery kit that cost about $200 to assemble. Rogers performed similar experiments when Touch ID was introduced in the iPhone 5s last year.
The Growing Allure of E-Commerce Systems Integration
September 24, 2014
The power of e-commerce lies in the simplicity and ease of use delivered to customers. Giving customers the ability to quickly find a product, buy it and have it delivered -- without visiting a store or even speak with a salesperson -- lets companies sell on a massive scale with little overhead. However, behind the simple purchasing process that the customer sees is a very complex set of systems.
BlackBerry's Chen Touts Passport's Square Deal
September 23, 2014
BlackBerry on Wednesday will hold official launch events for its much-anticipated and potentially game-changing Passport smartphone in Toronto, London and Dubai. The Passport's unique square-shaped form factor is designed with business and professional users in mind. In the run-up to these events, BlackBerry CEO John Chen announced that the Passport will be priced at $599 for an unlocked version.
Old Opening-Weekend Record Bites Dust as iPhone 6 Cracks 10M
September 22, 2014
Apple's iPhone 6 and 6 Plus went on sale Friday and shattered previous opening-weekend records, selling more than 10 million units during the period. Those sales may just be the start of a virtuous cycle for Apple -- a cycle that could include new product introductions and weighty revenue growth. The sales numbers show there was a pent-up demand for these phones, said analyst Ramon T. Llamas.
Gadget Ogling: Amazon on Fire, Virtual Reality, True Nature and Energy Relief
September 20, 2014
Apple might be the flavor of the minute as new iPhones hit stores, but Amazon isn't ready to let its rival hog all the limelight. Without a flashy presentation, it unveiled a half-dozen new Fire tablets and Kindle e-readers. There's a 6-inch Fire HD tablet priced at $99 and a 7-inch version for $139. The Fire tablets are reliably solid machines, and those are fantastically enticing prices.
Red Hat Slurps Up FeedHenry
September 19, 2014
Red Hat has inked a deal to acquire FeedHenry as part of a stepped-up initiative to support mobile application development. "Given the sheer number of mobile phones out there and the sheer adoption in the market at large of mobile technologies, our customers and prospects and target customer base are moving more and more toward mobile," said Mike Piech, Red Hat's general manager for middleware.
Apple Fills iOS 8 Security Basket to Brim
September 19, 2014
With data thefts and cybersnooping making headlines daily, security has started to capture the attention of the disciples of the digital lifestyle -- and if the latest version of iOS is any indication, it's catching the attention of Apple, too. Along with nifty features like Hand Off and Family Sharing, iOS 8 contains a number of significant security and privacy enhancements.
Amazon Gets All Fired Up
September 18, 2014
Amazon on Wednesday introduced a slew of new Kindle Fire tablets and Kindle e-readers. It also unveiled a new OS based on Android KitKat. The top-of-the-line product is the company's Fire HDX 8.9, which sports a Qualcomm Snapdragon 805 quad-core processor, with each core running at up to 2.5 GHz, and a GPU that's 75 percent faster than that of the previous Fire HDX.
What Is the Apple Watch if Not a Watch?
September 18, 2014
The Apple Watch is not a watch. So what exactly is it? Or for that matter, what is any smartwatch from any other maker? No one has done a good job of creating a brand identity for the new segment yet. That leaves the space wide open. Rather than think of the smartwatch as a watch, we should think of it as a smartphone extension. It just happens to be strapped to your wrist and looks like a watch.
The Wearables Revolution
September 18, 2014
The wearables market heated up last week with Apple's introduction of its Watch and Apple Pay, and the implications for CRM are interesting. First off, the announcement shows how very young the wearables marketplace is and how far it has to go. Second, even though wearables are by nature devices intimately connected to us and our motivations, they are still devices, which should concern us.
Early iPhone 6 Reviewers Might as Well Be Rating Vacuum Cleaners
September 18, 2014
With every new iPhone release, Apple delivers a handful of new iPhones to a select few industry journalists to review. How are those journalists and publications selected? First, they are known to appreciate the Apple aesthetic -- they have written dozens of positive reviews. No Apple haters allowed, which makes sense. It's important to set the stage for positive vibes.
Sony's Mobile Malaise Lands It in Deep Ditch
September 18, 2014
Sony on Wednesday announced that it will post a loss of $2.14 billion for the fiscal year, far outpacing the loss it previously forecasted. It will take a quarterly write-down charge on the unit as a result. The reduction is due almost entirely to diminished growth in its mobile unit. Sony announced several changes to the unit, including adjusting its orientation away from sales.
FCC Chews on the Mobile Net Neutrality Question
September 17, 2014
The FCC on Tuesday hosted a roundtable discussion on the possibility of Net neutrality rules being applied to mobile networks. Participants in the talk included representatives from The Center for Media Justice, Consumers Union and CTIA. FCC Chairman Tom Wheeler earlier this year suggested that the 2010 rules, which exempted mobile services from Net neutrality provisions, should be reconsidered.
iOS 8 Rolls Out With Oodles of Goodies
September 17, 2014
Apple made the latest version of its iOS mobile operating system available for download on Wednesday, and while it looks familiar, it contains lots of new delights not only for fans, but also for its legions of developers. "If you already have iOS 7, you're going to immediately know how to use this, but there's a lot of new features," said Tim Bajarin, president of Creative Strategies.
Microsoft's New Mobile Keyboard Swings 3 OS Ways
September 16, 2014
Microsoft on Tuesday unveiled a new, cross-platform mobile keyboard that's designed to work not just with Windows devices but also with those running Android and iOS. The keyboard includes an OS switch that lets users change from one operating system to another while maintaining full functionality. An integrated stand allows users to position their tablet however they like.
Medical Trials to Test Usefulness of Apple's HealthKit
September 15, 2014
Stanford and Duke Universities reportedly will use Apple's HealthKit in medical trials. Doctors at Stanford are working with Apple to let physicians track blood sugar levels for children with diabetes, while Duke is developing a pilot program to track blood pressure, weight and other measurements for patients with cancer or heart disease. The programs will roll out in a few weeks.

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