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Helpshift Integrates With Salesforce
May 25, 2017
Mobile technology has delivered a lot of useful functionality that enables vendors and their customers to be on the same page more frequently. However, the screen size has an inherent drawback: It shows a very narrow slice of a reality -- typically one idea at a time. The problem is especially acute in the key areas of sales and service. A mobile "help" app should deliver help the customer values.
Genesys Launches G-Nine CX Framework
May 24, 2017
Genesys on Monday introduced G-Nine. "Think of G-Nine as the Genesys innovation framework that guides many aspects of our business -- product strategy being one of those," said Genesys CMO Merijn te Booij. "Within the G-Nine innovation framework, we have defined our themes related to technology and consumer trends that we'll focus on in the next two years."
Softbank Vision Fund Attracts $93B From Gulf States, Apple, Others
May 22, 2017
The Softbank Vision Fund has closed its first major funding round raising more than $93 billion in capital from the Gulf states, as well as tech stalwarts Apple, Qualcomm and others. Softbank, which last fall launched the fund with backing from the Public Investment Fund of Saudi Arabia, said it has received new commitments from the Mubadala Investment Fund from the United Arab Emirates.
How Deep Learning Could Fix Trump and Healthcare
May 22, 2017
Nvidia earlier this month launched a massive new push for intelligent machines, including what is likely the most expensive volume workstation in the world designed for this purpose. IBM, which has a tight relationship with Nvidia, launched a quantum computing processor that has a good chance of massively increasing the speed and intelligence of thinking systems.
Nvidia Is Off to the Autonomous Car Races
May 20, 2017
Nvidia recently announced that Toyota will use its Drive PX AI car computer platform for advanced autonomous vehicles slated for introduction over the next few years. Nvidia is combining breakthroughs in AI and high-performance computing to build Nvidia Drive PX, the brain of the autonomous car, said CEO Jensen Huang at Nvidia's GPU Technology Conference earlier this month.
Data Watchdog Cautions Google and UK Health Partner
May 19, 2017
A British data watchdog has raised questions about whether it was appropriate for a healthcare trust to share data on 1.6 million patients with DeepMind Health, an AI company owned by Google. The trust shared the data in connection with the test phase of Streams, an app designed to diagnose acute kidney injuries. However, the sharing reportedly was performed without an appropriate legal basis.
Google Pushes AI, Machine Learning to the Front
May 18, 2017
Addressing thousands of developers at the annual Google I/O conference on Wednesday, Google CEO Sundar Pichai outlined the company's new strategy to transition from mobile first to artificial intelligence and machine learning. The goal is to equip the company's line of digital assistant products and services to anticipate the needs of users, and comprehend sights and sounds in new ways.
Intertwining Artificial Intelligence With Blockchain
May 18, 2017
Except for those folks living under rocks, everyone knows about or at least has heard of bitcoin. However, not everyone understands the technology of bitcoin, which extends well beyond Internet-based currency. For the rock people, bitcoin is an Internet-based currency that allows for transparency with respect to each transfer of the currency through the use of a distributed database.
E-Commerce Gets the Einstein Treatment
May 17, 2017
E-commerce brings together several themes that relate to our current fascination with artificial intelligence, machine learning, bots, mobile technology and the like. It's actually more than that, because it represents an underserved part of CRM. Until fairly recently, there were few tools that retailers could use to reach online customers for marketing and sales.
3 Ways Your Sales Organization Should Prepare for AI
May 16, 2017
AI is a trend, and it's always nice to be trendy, but as great as CPQ is, it's still only one source of data. Without sufficient data, AI is extremely limited. It's like allowing your toddler to learn only about colors: The kid might be a whiz with colors, all right, but without context -- in other words, more data -- that information won't make any sense.
Dell's 'Alice' Will Guide Women Through VC Wonderland
May 15, 2017
One of the interesting things at Dell EMC World came from Karen Quintos, the most powerful woman at Dell. Karen is responsible for its Entrepreneur in Residence program, which focuses on equipping and helping woman entrepreneurs. Dell Technologies apparently has created "Alice," a female-focused artificial intelligence focused on helping support and drive innovative firms backed by women.
Nvidia Embraces Deep Neural Nets With Volta
May 12, 2017
At this year's GPU Technology Conference, Nvidia's premier conference for technical computing with graphic processors, the company reserved the top keynote for its CEO Jensen Huang. Over the years, the GTC conference went from a segment in a larger, mostly gaming-oriented and somewhat scattershot conference called "nVision" to become one of the key conferences that mixes academic and commercial high-performance computing.
Veeva Offers Cross-Stack Customer Insights
May 12, 2017
Veeva Systems earlier this week announced Veeva CRM MyInsights, a new cloud-based data visualization capability producing tailored insights within Veeva CRM. MyInsights lets users of tablets or other mobile devices access, analyze and visualize information in real time. It includes fixed reporting for sales and activity data and a new, customizable HTML5/JavaScript framework.
Microsoft Debuts Smarter Cloud at Build
May 11, 2017
Microsoft executives, led by CEO Satya Nadella, introduced a series of enhancements to the company's critical data and cloud services at the kickoff of its annual Build conference, demonstrating new ways to expand adoption of artificial intelligence, personal digital assistants and other innovations. There will be more than 25 billion intelligent devices in the world by 2020, Nadella said.
Amazon Adds Show to Echo's Tell
May 10, 2017
Echo isn't just for sound anymore. Amazon on Tuesday announced Echo Show, a new version of its popular smart speaker that comes with a 7-inch color touchscreen, 5-inch front-facing camera and dual 2-inch Dolby speakers. With its screen, it can show YouTube videos, access home security cameras, display photos and scroll lyrics as you listen to songs from streaming services.
What Internet-Connected War Might Look Like
May 10, 2017
A technician hurriedly slings his backpack over his shoulders, straps on his M9 pistol, and bolts out of the transport with his squad of commandos in a hail of gunfire. As soon as his team reaches the compound, he whips out a laptop and starts deploying a rootkit to the target server, bullets whizzing overhead all the while. Army Cyber Institute's recruits are training to do just that.
Raspberry Pi Fans Can Build Their Own AI Voice Assistant
May 9, 2017
Google and AIY Projects have launched an open source DIY artificial intelligence Voice Kit for Raspberry Pi hobbyists. The AIY Voice Kit includes hardware for audio capture and playback, connectors for the dual mike daughterboard and speaker, GPIO pins to connect low-voltage components such as micro servos and sensors, and an optional barrel connector for a dedicated power supply.
The Massive Unintended Consequences of Self-Driving Cars
May 8, 2017
Car residual prices are collapsing, based on an alert that crossed my desk last week, and it struck me that we haven't considered much the secondary impacts of having self-driving cars, and the changes that will result from turning automobiles into four-wheeled elevators. Many industry players are treating self-driving cars much like cruise control: a nice-to-have option.
AI Is Still in Its Formative Years
May 4, 2017
The convergence of algorithmic advances in multilayer neural networks, the evolution of PC graphics processing units as massively parallel processing accelerators, and the availability of massive data sets fueled by the Internet and widely deployed sensors -- big data -- has enabled a renaissance in software neural network modeling techniques commonly referred to as "deep learning," or "DL."
Microsoft Aims to School Google With Education Onslaught
May 3, 2017
Microsoft on Tuesday launched a major effort to bulldoze its way into the educational computing space carved out by Google, with the introduction of a streamlined operating system called "Windows 10 S," a range of new collaborative programs for K-12 schools, and two new Surface laptops aimed at the college student market. The Surface laptop runs on the Windows 10 S operating system.
Apple May Be Prepping Siri for Smart Home Duty
May 3, 2017
Odds appear good that Apple will be joining Amazon and Google in the smart speaker competition with a Siri-powered device it plans to introduce at WWDC next month. The new home-AI product reportedly will have excellent acoustics with one woofer and seven tweeters, and the processing power of an iPhone 6. Its price tag likely will be higher than Amazon's Echo, which sells for $179.
Reasoning in CRM
May 1, 2017
It gives some measure of the importance we give to AI that I went to two conferences last week and sat through two panel sessions on the subject. At CRM Evolution, I was part of the discussion in a breakfast session. At the Oracle CX show, executives involved in the adaptive intelligent applications product line tried to define the basics in a session for analysts and reporters.
What People Don't Get About Tesla
May 1, 2017
Tesla is like Apple in that it represents a revolution in thinking. Although everyone seems to focus on the electric power plant, that is really a small part of the Tesla revolution. If Musk were to launch an almost-identical company but with gas engines, it would cut through the market like a hot knife through butter. The electric part isn't as much a sales accelerant as it is an impediment.
Then and Now
April 26, 2017
A few years ago, when Oracle was busy buying companies to fill out its front-office cloud offering, RightNow developed a "day in the life" video that has stuck with me. It was shown at RightNow's last user meeting as an independent company. In fact, at the conference where it debuted, Oracle announced its acquisition of RightNow. The video's importance was as a harbinger of things to come.
Our Sci-Fi Future: Silly vs. Terrifying
April 25, 2017
The future is now, or at least it is coming soon. Today's technological developments are looking very much like what once was the domain of science fiction. Maybe we don't have domed cities and flying cars, but we do have buildings that reach to the heavens, and drones that soon could deliver our packages. Who needs a flying car when the self-driving car is just down the road?
The iPhone Model's Impending Obsolescence
April 24, 2017
VCRs gave way to DVD players, which in turn have given way to streaming services. Brick cellphones evolved into flip phones, which were swapped out for two-way pager phones and then wiped out by the iPhone model. Tape players gave way to the Walkman CD player, which gave way to the iPod, which also ended up in the iPhone model. I think we soon will see another big industry shift.
Facebook's Latest Moon Shot: I Think, Therefore I Type
April 21, 2017
Facebook on Wednesday told its F8 conference audience about two new cutting-edge projects that could change the way humans engage with devices. Over the next two years, the company will work on a new technology that will allow anyone to type around 100 words per minute -- not with fingers, but using a process that would decode neural activity devoted to speech. What Facebook envisions is a technology that would resemble a neural network.
Facebook Builds a VR Space, but Will Anyone Come?
April 19, 2017
Facebook has announced the beta launch of Facebook Spaces, a new app that allows users to connect with friends and colleagues in an interactive virtual reality environment. It provides a way for social media users to hang out as they might otherwise in person -- even bridging great distances -- noted Rachel Franklin, head of social VR at Facebook. An avatar represents each user in the VR world.
Google Spins VR Experiences on the Web
April 14, 2017
Google on Thursday announced compatibility of its WebVR on Chrome with its low-cost Google Cardboard virtual reality system. It also launched WebVR Experiments, an online showcase for virtuality reality content in development. WebVR became available on Daydream-ready phones earlier this year. The newly launched WebVR Experiments are essentially proof-of-concept offerings.
Bixby Will Be Seen but Not Heard When Galaxy S8 Launches
April 13, 2017
Samsung on Wednesday said that Bixby Voice will not be operational when its Galaxy S8 and S8+ smartphones hit the market. Some Bixby features -- Vision, Home and Reminder -- will be active when the phones become available on April 21, Samsung said, but the Bixby Voice capability won't show up until later this spring. The delay may be due to a weakness in Bixby's English language chops.
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What's your reaction to Amazon's acquisition of Whole Foods?
I'm excited -- both companies are great.
I'm worried Whole Foods will change for the worse.
I'm all for high-tech grocery ordering and drone deliveries.
This will mean more stores closing and more jobs lost.
It's the wave of the future -- you can't stop progress.
It's creepy -- I don't want Amazon taking over everything.