Technology News: Enterprise IT

Software to Save the Contact Center, Part 2

Friday - May 16, 2008

The call center, as an entity, has often been tasked with "making more with less." Customer expectations are rising, labor costs are rising, competition is rising. So what's going down? Budgets, frequently. However, in the past, companies could rely on a high degree of spending from consumers and businesses. The potential sales were there, they merely had to compete for them. Fast-forward to 2008, and it's impossible to pretend that the economy in general, and consumer and B2B pennies in particular, are not being pinched. [More...]

Virtualization: Savings Are Not Guaranteed

Friday - May 16, 2008

Virtualization is one of the most significant hot-button topics in enterprise today. Linux server virtualization has allowed enterprises to leverage resources more efficiently. It also is giving CIOs and IT managers a tool to address growing corporate concerns over environmental issues and rising energy costs. [More...]

HP and EDS: A Match Made in the Cloud

Thursday - May 15, 2008

HP's now officially pending EDS buy for just shy of $14 billion positions the combined companies to organize and manage the hosted/on-premises mix to maximum efficiency and lowest total cost of ownership. It's a great goal to shoot for because all they have to do is beat IBM. With this merger, the IT/business transformation second-source in the global market is alive and well. [More...]

Passwords Aren't Enough: 3 Ways to Bolster User Authentication

Thursday - May 15, 2008

Many organizations are decreasing their reliance on user names and passwords for user authentication. They are also learning more about the benefits of deploying strong user authentication to increase the level of assurance for online identities as part of an overall approach to securing access to information and managing risk. [More...]

The SaaS Approach to Web Site Vulnerability Management

Wednesday - May 14, 2008

Securing Web applications is the No. 1 problem facing security professionals today. With 162 million Web sites in existence and millions more popping up each month, the sheer size of the problem is staggering -- not to mention the fact that nine out of 10 Web sites have serious vulnerabilities that can put critical customer data at risk. [More...]

British Agency Shifts Microsoft Antitrust Complaint to EC

Tuesday - May 13, 2008

A British government agency has complained to the European Commission about the lack of interoperability in some of Microsoft's applications, but regulators are reportedly not opening a new formal inquiry on the complaint. The British Educational Communications and Technology Agency filed the complaint with the UK's Office of Fair Trading last October, citing two issues. [More...]

HP Elbows In on IBM's Turf With $13.9B EDS Buy

Tuesday - May 13, 2008

HP is placing a $13.9 billion bet that it can wrest a piece of the tech services outsourcing market from IBM. It has announced it will acquire EDS for that sum. "The combination of HP and EDS will create a leading force in global IT services," said HP CEO Mark Hurd in announcing the proposed acquisition. [More...]

Snippets From Sapphire

Tuesday - May 13, 2008

SAP held its massive annual conference, Sapphire, last week and made the usual flurry of announcements and presentations to its 15,000-some attendees. Still, as is typical of most conferences, the best information filtered out between the official scheduled events. [More...]

Engineers Salvage Data From Disc Mangled in Columbia Disaster

Monday - May 12, 2008

Jon Edwards often manages what appears impossible. He has recovered precious data from computers wrecked in floods and fires and dumped in lakes. Now Edwards may have set a new standard: He found information on a melted disk drive that fell from the sky when space shuttle Columbia disintegrated in 2003. "When we got it, it was two hunks of metal stuck together. We couldn't even tell it was a hard drive." [More...]

Bronto Software: New Age E-Mail Marketing

Monday - May 12, 2008

Bronto is no dinosaur. Founded by former Red Hat executives and launched in 2002, the e-mail marketing software provider has certainly seen its industry and marketplace evolve and change dramatically around it. While questions are often raised about whether e-mail can remain an effective marketing channel given the flood of spam invading consumers' in-boxes and, spending on the channel continues to grow. [More...]

E-Commerce Web Services: Better, Faster, Cheaper

Saturday - May 10, 2008

Typically, new technologies tend to promise more than they deliver. That has not been the case with Web services, which are being integrated into just about every new e-commerce application. "Support for Web services has come from application vendors, application development tool suppliers and middleware vendors," said Jason Bloomberg, a managing partner with market research firm ZapThink. [More...]

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