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Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare
November 13, 2014
Salesforce.com has unveiled Salesforce1 Lightning Connect, a new component for its Lightning Platform as a Service for mobile developers, which it introduced last month. Lightning Connect, which is available immediately, is an integration tool that moves data in real time from back-end legacy systems to the Salesforce.com mobile offering. Its purpose is to make the data migration easy for users.
Americans Flip-Flop on Personal Data Privacy
November 13, 2014
Despite the publicity about Edward Snowden's controversial leaks, only 43 percent of 607 English-speaking adults surveyed in January had heard a lot about government surveillance efforts, and another 44 percent had heard a little, according to the Pew Research Internet Project. However, 80 percent of the respondents registered concern about government surveillance of communications.
FCC Chair Asserts Independence in Net Neutrality Fracas
November 13, 2014
FCC Chairman Tom Wheeler has responded to the White House's proposal for Net neutrality rules by reasserting his agency's independence in a meeting with executives of Google, Yahoo and other Internet companies following President Obama's Monday call to action. The president urged the FCC to ensure Net neutrality by interpreting Title II of the Telecommunications Act to govern ISPs.
The US Government's Tenuous Relationship With Open Source
November 12, 2014
The amount of open source software used by the U.S. government might be one of the biggest secrets in Washington. Not even purveyors of FOSS, as in free and open source software, know the extent of federal agency adoption of nonproprietary software. Some in the Beltway Loop contend that open source is very prevalent. Others suggest that it's avoided because its code is exposed for anyone to see.
Apple Preps for Enterprise Offensive
November 12, 2014
Apple reportedly has formed a dedicated sales team to pitch Apple products to CIOs, and it is working closely with app developers who have a corporate presence to sell into the enterprise. Apple's increased interest in the enterprise could be part of a long-term strategy to offset declining sales in the tablet market. For three consecutive quarters, iPad sales have fallen.
Kana Burnishes Omnichannel Customer Engagement Tools
November 11, 2014
Kana has announced the first major upgrade of its flagship enterprise product following its acquisition earlier this year by Verint. Kana Enterprise Customer Engagement Optimization platform has been available since Oct. 31. At its core, the platform is the same, said Director of Product Marketing Kana Kelly Koelliker. It provides tools to facilitate customer engagement across multiple channels.
USPS Employees, Retirees, Customers Exposed in Hack Attack
November 11, 2014
Hackers siphoned off data from United States Postal Service servers for more than eight months before being detected, the USPS said. The personal data -- including names, dates of birth, Social Security numbers, addresses, beginning and end dates of employment and emergency contact information -- of more than 800,000 employees and some retirees has been exposed.
5 Promises CRM Can't Keep
November 10, 2014
Don't get me wrong -- I think very highly of CRM. I've been making a living writing about it for almost a decade, and I would highly recommend it to anyone. Still, covering CRM is a little bit like writing an honest biography of a complex person. Yes, there were moments when your subject achieved great things and was covered in glory, but there were also times when he didn't behave so well.
Obama Bangs Drum for Net Neutrality
November 10, 2014
President Obama on Monday leaped into the controversy surrounding Net neutrality, calling on the U.S. Federal Communications Commission to ensure and protect it. "I believe the FCC should create a new set of rules protecting Net neutrality and ensuring that neither the cable company nor the phone company will be able to act as a gatekeeper, restricting what you can do or see online," he said.
The Law Scores a Victory Against Dark Net Denizens
November 07, 2014
Europol on Friday announced that agents from ICE, the FBI and Eurojust have taken down more than 400 cybercrime services accessible via the Tor browser. They include the dark market Silk Road 2.0. Its operator, Blake Benthall, was arrested, along with six Britons. Europol coordinated the effort. "Almost all crime now has an international nexus," noted ICE Special Agent Gary Hartwig.
Amazon's Echo Plays Hard to Get
November 07, 2014
Amazon on Thursday announced Echo, a speaker with a built-in voice-activated personal digital assistant. Think of a cylindrical Bose SoundLink Mini married to Siri, Cortana or Google Voice -- or heck, living in sin with all three. Echo can conduct Web searches, add items to your to-do list, let you play streaming music, and give you news and weather reports, among other things.
Feds Flummoxed Over Cloud Contract Management
November 07, 2014
Federal agencies may spend as much as $10 billion annually on cloud technology by 2018, as the government seeks to take advantage of the operational improvements and efficiencies it offers. However, deficiencies in contracting for cloud services could compromise the effectiveness of such investments. Furthermore, reactions to proposed remedies have revealed some tensions over contract management.
Russian Cyberspies Caught With Mittens in Cyber Cookie Jar
November 06, 2014
Russian cyberspies -- unlike their Chinese counterparts -- have a reputation for stealth, so it's unusual when two digital espionage operations linked to the Kremlin come to light in a week. FireEye early last week released a report detailing how hackers working for the Russian government have been using sophisticated techniques over a seven-year period to penetrate computer systems.
Facebook's Voter Turnout Efforts: Good, Bad or Pointless?
November 05, 2014
In the run-up to Tuesday's mid-term elections, suspicions were rife about the possibility of Facebook influencing the outcome. Facebook had joined Google, Twitter and other high-tech companies in urging people to vote, but skepticism about its motives ran high. In previous elections, it had turned its call to voters into sociological experiments, tweaking its approaches for different groups.
Amazon Adds Unlimited Photo Storage to Prime Goodie Bag
November 05, 2014
Amazon on Tuesday announced the addition of free unlimited cloud photo storage for members of its Prime premium shopping service. The new storage feature, Prime Photos, works with Amazon Cloud Drive, the company's free storage offering comparable to iCloud, Microsoft OneDrive and Google Drive. Prime Photos initially will be available for U.S. members only.
Dropbox, Microsoft Gang Up on Google
November 04, 2014
Microsoft on Tuesday announced a strategic partnership with Dropbox -- only eight days after announcing unlimited cloud storage for Office 365 subscribers in a move widely seen as a frontal attack on Dropbox and Google. The companies will integrate their services forphones, tablets and the Internet, so that users can access and collaborate on Office files either from Dropbox or Microsoft Office.
Microsoft Kicks Windows 8 to the Curb
November 04, 2014
Microsoft on Friday ended retail sales of Windows 8, meaning that the only way the much-maligned operating system will be available from now on is preinstalled by PC vendors. Windows 7 Home Basic, Home Premium and Ultimate are no longer available at all as of Oct. 31, either for direct purchase or preinstalled. Both Windows 7 Professional and Windows 8 remain available preinstalled.
iPad Pro Rumor Comes Up for Air
November 04, 2014
Rumors of a larger-screen iPad 'Pro' have been floating around since early this year. Most have suggested variations on a supposed 12.9-inch screen size. As soon as they rise, though, they're buried by another news wave. The latest to surface is a report in a Japanese tech blog. The upcoming iPad Pro reportedly will have a 12.2-inch screen and not the more widely rumored 12.9-inch screen.
Russians Scrap Jobs Tribute Over Tim Cook's Being Gay
November 03, 2014
A group of Russian companies called the "Western European Financial Union" on Friday dismantled a 6-foot, 6-inch tribute to Steve Jobs following Apple CEO Tim Cook's announcement that he's gay. The Jobs tribute -- an interactive kiosk in the shape of an iPhone -- had graced the courtyard of the National Research University of Information Technologies, Mechanics and Optics in St. Petersburg.
Cyberattacks Could Wreak Widespread Havoc by 2025
November 03, 2014
The Pew Research Center last week released a report suggesting that cyberattacks in the next 10 years might cause major destruction of human lives and tens of billions of dollars in property damage. However, the situation might not be as overwhelming as the raw numbers indicate, said report author Janna Quitney Anderson, director of the Imagining the Internet Center at Elon University.
Inspectors Find Big Gaps in Federal Cloud Contract Compliance
October 31, 2014
U.S. government agencies may be warming to the cloud, with ambitions to significantly boost investment in the technology. However, many millions of dollars in federal cloud projects could be at risk both currently and in the future, as a result of flawed contract procedures. Many agencies have had difficulty in meeting federal requirements and guidance covering cloud contracts with IT vendors.
Snail Mail Surveillance: Rules Are Weak - and Routinely Broken
October 30, 2014
The U.S. Postal Service didn't adequately follow its own rules last year, when it secretly recorded and shared information about some 49,000 pieces of mail to further criminal and national security investigations, according to an audit report from the Office of Inspector General. Information recorded under the service's longstanding mail cover program is limited to what's written on the exterior.
Microsoft May Have Launched a Band of Gold
October 30, 2014
Microsoft has made another foray into the mobile health market with the introduction of the Microsoft Band, powered by its new Microsoft Health platform. The band, which is available at Microsoft Stores for $200 as of Thursday, is designed to be worn 24 hours a day. In addition to the usual monitoring capabilities, the band will notify wearers of incoming calls, emails, texts and social updates.
AT&T: We Told Our Customers 'Unlimited' Doesn't Mean 'Unlimited'
October 29, 2014
The Federal Trade Commission on Tuesday filed a complaint in a California federal court against AT&T, seeking compensation for customers who were told they had unlimited data plans but in reality did not. The legal action stemmed from a practice AT&T began in 2011 of throttling data delivery to customers with unlimited data plans when their data usage reached a specified amount during a billing period.

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