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CRM for Financial Services, Part 1: Unmet Potential November 06, 2009 
The chastening effect of the recession has many financial services firms taking a cautious view of future CRM investments. One reason is that these firms are husbanding their resources. Another is a growing awareness that investments in CRM by the financial sector have not been all that successful.
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Workforce Management: Beyond Time and Attendance November 02, 2009 
In both the best and worst of economic times, worker productivity is a major management goal. Making sure that employees efficiently carry out their tasks is critical to the success of both government and business enterprises. First, of course, the workers have to show up.
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CRM for the Small Biz: Turning Agony Into Ecstasy October 30, 2009 
Small businesses frequently rely on a haphazard assortment of tools to manage their CRM processes, such as email, contact managers and spreadsheets. However, such methods are usually not sustainable or scalable. "Their customer data ends up fragmented across 10 different applications and physical locations," said Dmitri Eroshenko, CEO of Relenta.
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Online Commercials: New Life for an Old Model? October 26, 2009 
It's no secret: We just don't watch TV commercials like we used to. We change channels, or, if we're watching a DVR-recorded show, we skip over them entirely. Like everything else, commercials are migrating online. This brave new world of online commercials sometimes resembles the old TV model, but it has its own set of challenges and possibilities.
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SFA May Be Mature, but It's About to Have a Growth Spurt October 26, 2009 
Sales force automation -- nimble, lightweight and usually mobile -- seems to have little in common with its staid parent, enterprise resource planning. Until you consider this: After years of widespread adoption, SFA has also become mature -- but in its own way. Yet the space is not remaining static.
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Choosing a Desktop Linux Distro, Part 2: Installation and Support October 23, 2009 
With more than 200 Linux distributions currently listed at Linux Online, it's perhaps an understatement to say that newcomers to the field face a broad array of choices. In addition to considering their own goals for Linux, however, potential users may also need to take other factors into account. Hardware considerations are often foremost among them.
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The New Darling of the Green-Tech Movement October 20, 2009 
Until recently, Apple was a little too ripe for the green scale. Environmentalists raised a stink over the company's use of toxic chemicals, its refusal to publicly release its carbon emissions, and its overall sorry showing in industry green rankings. "Well, it's important we give Apple credit for the data they just released," said Greenpeace's Casey Harrell, "because it has definitely raised the bar."
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Sailing Toward the New Supply Chain Management World October 19, 2009 
You might say that supply chain management has entered the philosophical realm. SCM investment has flatlined to a large extent, and the market's focus has changed as supply chain headaches become more complex and cut a broader swath. Although there is no one compelling trend in the SCM space, cost optimization and fulfillment are becoming top priorities.
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Choosing a Desktop Linux Distro, Part 1: Getting What You Want October 16, 2009 
That there are many compelling reasons to switch to Linux is no longer a matter of much debate. Excellent security and low -- or nonexistent -- costs, to name just two, have already persuaded countless organizations and individuals around the globe to eschew the world of end-user license agreements and opt for the freedom and openness of Linux instead.
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GRC Software: Not Just for Staying Out of Jail Anymore October 13, 2009 
Most business executives only spend money when they foresee a reasonable return on the investment, unless there is some other compelling reason for the expense -- like keeping them out of jail. To a large extent, the development of governance, risk management and compliance technologies was spurred not by the promise of financial return, but by the threat of fines or prison.
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Gearing Up for the Project Management Explosion October 12, 2009 
The economic stimulus assistance injected into major industrial countries to counter the effects of a global recession shone a spotlight on the need to rebuild their infrastructures. The need to manage such public works investments efficiently has generated a huge potential market for project management software and related services.
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PC Gamers: A Dying Breed? October 08, 2009 
Gamers are often devided into two categories: those who play on consoles and those who play on PCs. A console gamer will drop few hundred dollars for Sony's PS3, Microsoft's Xbox 360, or Nintendo's Wii, but a PC gamer who wants to purchase a desktop or laptop optimized for gaming could pay thousands just for the machine.
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The Cutting Edge of Law Enforcement Technologies October 06, 2009 
Not so long ago, Motorola was hailed as the bane of criminals. "You might outrun the cop, but you'll never outrun Motorola," went the saying. The Motorola two-way radio was one of the first technologies to tip the scales in favor of law enforcement. However, it was by no means the last.
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Marketing Automation: A Well-Oiled Machine That's Ready to Roll October 05, 2009 
The announcement that Adobe was acquiring Web analytics firm Omniture took many in the marketing industry off guard last month. However, it's less surprising in view of trends that have recently been gaining traction: integration of social media technologies to mainstream platforms; mergers and acquisitions in general; a surge in demand for marketing technology.
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Should a Small Business Watch the Clock? October 02, 2009 
Many small businesses fail to fully utilize automated time-reporting tools or shy away from them altogether. However, once a business starts to reach about 30 staff members, time reporting helps them understand costs, improve efficiency, and focus on the right areas, said Journyx CEO Curt Finch.
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ERP: The Slumbering Enterprise Giant Is Awakening September 21, 2009 
A mature market that has served as the backbone for enterprise computing for many decades, the ERP industry is not characterized by rapid change. So, when a "game changer" appears -- that's how Frost & Sullivan analyst David Boulanger characterized SAP's ongoing Business ByDesign rollout -- it pays to sit up and take notice.
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