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MOSS Gives Medical Data-Sharing a Dose of Open Source January 19, 2010 
New software from Misys Open Source Solutions promises to provide what could be the world's first fully open source, standards-based platform for exchanging health information. The Misys Connect Exchange software was demonstrated and successfully tested last week in Chicago at IHE Connectathon, the healthcare industry's weeklong interoperability testing event.
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The Medicare Advantage Piece of the Healthcare Debate December 29, 2009 
Insurers constantly caution seniors that their Medicare Advantage perks such as hearing aids, dental payments and even gym memberships will fizzle if Democrats get their way and cut government subsidies for them. However, tens of billions of Medicare dollars funneled through insurers also pay for extras that never reach beneficiaries.
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Pharma's New Prescription for CRM December 07, 2009 
Retail pharmacies in the U.S. filled 3.65 billion prescriptions in 2008, and another 238 million prescriptions were filled by direct mail. Each Rx was issued by a physician -- which explains why the pharmaceutical industry in the U.S. spends heavily on marketing efforts aimed at doctors, including customer relationship management programs.
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Rx for Hospitals: A Big Dose of CRM November 30, 2009 
What U.S. business wouldn't want a customer base of 37.5 million prospects? In 2008, hospitals in the U.S. registered that many admissions -- a number that equals 12 percent of the U.S. population. Yet the hospitals in the U.S. have largely underutilized the customer relationship management tools that could exploit the data in that customer base.
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Woman Claims She Was Denied Depression Benefits Over FB Pics November 24, 2009 
A Canadian woman on sick leave for depression said Monday she would fight an insurance company's decision to cut her benefits after her agent found photos on Facebook of her vacationing, at a bar and at a party. Nathalie Blanchard said Monday she was diagnosed with major depression and was receiving monthly sick-leave benefits until payments dried up this fall.
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Health Insurance CRM, Part 2: The BPO Catalyst November 20, 2009 
CRM has lagged in the health insurance industry, but a major transformation is imminent. "There's been a reluctance to make comprehensive investments in technology compared with other sectors," said Gartner analyst Joanne Galimi. "Generally, the firms in the sector have been very tactical, only investing in specific areas -- basically reacting to pain points."
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Health Insurance CRM, Part 1: Shifting Into Catch-Up Mode November 19, 2009 
The health insurance industry, especially in the U.S., has a long way to go before it achieves a high level of performance in the use of customer relationship management tools. However, pressure is coming from market forces -- including new government healthcare reform policies -- that will compel improvements in health insurance CRM, whether insurance companies want it or not.
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New Dell Product Spurs Electronic Medical Records Adoption September 10, 2009 
Dell is expanding its electronic medical records offerings with a new hardware, software and service bundle designed to help hospitals ease the transition from paper to digital records. The service is an end-to-end solution that touches upon all aspects of this process in the hospital setting.
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Obama Taps DC-Area Tech Leader as First US CTO April 20, 2009 
President Barack Obama has rounded out his panel of high-tech advisors, naming Aneesh Chopra, the state of Virginia's secretary of technology, as the chief technology officer of the U.S. While not having the heft of a cabinet-level appointment, the newly created position is still seen as pivotal to many of the Obama administration's initiatives.
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Dell Gives Healthcare IT a Booster Shot April 06, 2009 
Dell on Monday made a slew of announcements that considerably beefed up its offerings for the healthcare IT industry. These include a mobile clinical computing solution, virtualized systems, cloud-leveraging solutions and partnerships with several other vendors. The computer maker is also teaming up with retailer Sam's Club.
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Open Sourcing Healthcare One Patient at a Time April 01, 2009 
Open source healthcare IT solutions are just beginning to become acceptable alternatives to proprietary software systems. As is happening in other fields, open source medical projects are getting noticed as cost-saving alternatives to proprietary vendors. The battle for supremacy between the two marketing strategies may gain national political attention.
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Oracle Adds Healthcare Muscle With Relsys Acquisition March 24, 2009 
Oracle has acquired Relsys, a small private company that makes drug safety analytics software for the pharmaceutical and biotech industries. The terms of the deal were not revealed. Relsys will continue to operate independently until the deal closes, which is expected to take place by this summer.
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Mac-Based Software Firm Ready for Dawn of Electronic Health Records Era March 02, 2009 
When patients go to the doctor these days, the first thing they're given is a clipboard with forms that have to be filled out in triplicate. Troy Spracklin wants to change that. The president and CEO of Edge Health Solutions just signed a multimillion dollar deal to integrate AllScripts' electronic health record software into Edge Health's suite of practice management applications.
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The Way Forward for Personal and Electronic Medical Records February 13, 2009 
It should come as no surprise that Maurice Ramirez -- an emergency room attending physician with Florida Hospital's Flagler division -- is in favor of widespread adoption of automated personal health records, or PHRs. Ramirez was once chief medical officer for a company that was developing such an application, but that's not his only reference point.
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Google, IBM Team on Do-It-Yourself Medical Monitoring Tech February 05, 2009 
It's not "Star Trek" and Dr. "Bones" McCoy's tricorder sensor, but it is one step closer to where no medical patient has gone before; the ability to stream his or her vital signs from a health monitoring device to a computer, thanks to a partnership announced Thursday by IBM and Google. IBM's new software will work with Google Health, the search giant's free online medical record database announced last summer.
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All About the Bottom Line: Q&A With Avaya Global Services President Chris Formant February 02, 2009 
Chris Formant, president of Avaya Global Services, has been on the job since March 2008. It is no small irony that one year ago he was tasked with the assignment of strengthening the services group's financial and operating performance -- a significant undertaking, given that the services division touches upon more than half of Avaya's revenue and workforce.
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