Technology News: Hot Topics

Ballmer Gives Shareholders - and Dell - Cause for Optimism
November 20, 2009

The early indicators that Windows 7 is doing well seem to be piling up. CEO Steve Ballmer gave that perception a boost at the company's annual shareholders meeting on Thursday, announcing that Microsoft "has already sold twice as many units of Windows 7 than any other operating system ever launched in a comparable time." Do the early numbers indicate that Windows 7 may be strong enough to cheer the shareholders of other companies -- namely, battered computer OEMs like Dell?

Playboy's Bunny Couldn't Make the Hop to the Web
November 20, 2009

What the hell happened to the sort of man who reads Playboy? How could he let the Internet develop into the world's strip club -- and worse -- without taking Hugh Hefner's company along for the ride? There's no long tail for the Playboy bunny, judging from the rumored impending sale of Hefner's company for around $300 million to Iconix, collector of apparel brands like Candies and Joe Boxer.

The Gphone That Could Catch My Eye
November 20, 2009

So far, I haven't seen a compelling competitor to my iPhone -- at least, for me personally -- and this includes the new Motorola Droid. It's nice enough, but is it so much better that I'd leave the iPhone? Definitely not, and that includes some Droid widescreen envy. But what about the rumored Google phone?

Health Insurance CRM, Part 2: The BPO Catalyst
November 20, 2009

CRM has lagged in the health insurance industry, but a major transformation is imminent. "There's been a reluctance to make comprehensive investments in technology compared with other sectors," said Gartner analyst Joanne Galimi. "Generally, the firms in the sector have been very tactical, only investing in specific areas -- basically reacting to pain points."

Breaking Out of the Pink Ghetto
November 19, 2009

The Pink Ghetto is a largely invisible, often unmentioned and unacknowledged place littered with impediments to womens' upward mobility in the workplace. Women in the Pink Ghetto do not get equal pay for equal work, are not offered the same opportunities as their male coworkers, are not promoted as quickly as men -- or promoted at all.

Health Insurance CRM, Part 1: Shifting Into Catch-Up Mode
November 19, 2009

The health insurance industry, especially in the U.S., has a long way to go before it achieves a high level of performance in the use of customer relationship management tools. However, pressure is coming from market forces -- including new government healthcare reform policies -- that will compel improvements in health insurance CRM, whether insurance companies want it or not.

IT Needs Its Darth Vaders
November 17, 2009

If there were a psychiatrist seated across the room from us, and we were to present to her our feelings about information technology as a force in our lives, her diagnosis would be simple and immediate: We have an obsession. Maybe having nothing to do with technology itself at all, we're obsessed with the notion of a nemesis with an unfair advantage influencing the decisions we make.

Talk CRM in Language Users Can Understand
November 17, 2009

Those of us immersed in CRM take it for granted that people understand what the acronym stands for and what it really means -- the technology, people and processes that go into building stronger relationships with customers. Quite naturally, the people who sell, support and comment on CRM understand all of that. But do the intended users?

War and Peace: HP Drops Bomb; Intel and AMD Call Truce
November 16, 2009

We seem to be surrounded by conflict; sometimes it seems peace is harder to make than war. There were two big events in tech last week: HP picked up 3Com, the company that first dominated the network space, as a major shot across Cisco's bow. Also the major legal battle of the decade, between AMD and Intel, came to an end.

Flu Fear Goes Viral on the Web
November 13, 2009

There's a very good reason why we call Internet memes and themes "viral." Good and bad information spreads on the Web in much the same way those nasty bundles of nucleic acid and proteins do when they attack your body's cells and make you sick. Some of the Internet news items I've seen related to the H1N1 swine flu virus are making me feel a little ill.

IT's Perfect Storm: Managed Services, SaaS and Cloud Computing
November 13, 2009

In a previous column, I described why many IT professionals within small- and medium-sized businesses, as well as in large-scale enterprises, are beginning to embrace Software as a Service, and why managed service providers can't afford to ignore SaaS. A recent industry event brought my previous observations to life and added a new dimension -- cloud computing -- to these dynamics.

Apple's House Rules Won't Be the Death of App Development
November 13, 2009

So Facebook developer Joe Hewitt tweets that he's ditching the super-popular Facebook iPhone app, and TechCrunch, clearly sensing there's more to the story here, reaches out to learn why. "My decision to stop iPhone development has had everything to do with Apple's policies," Hewitt told TechCrunch.

CRM for Financial Services, Part 2: Keeping the 'R' in CRM
November 13, 2009

The market for CRM programs will expand in financial services, although the pace of spending will likely slow down in the near term. Still, the rate of CRM spending by financial firms is not the only element that could change in the future. Whether a financial firm already has implemented a program or is about to make an initial investment in CRM, the landscape will be changing.

FOSS' Sunny Place in the Cloud
November 12, 2009

Richard Stallman's now-famous warnings about cloud computing (his verdict in a nutshell: It's "marketing hype") sparked a fresh round of debate in the blogosphere this week, along with some outbursts of incredulity. Stallman "is a few bubbles off of plumb and gets weirder every year," Slashdot blogger hairyfeet told LinuxInsider.

A Tale of Two Sages
November 11, 2009

Sage convened its fall user group meeting in Atlanta this week. The event was set in the cavernous Georgia World Congress Center, a complex of three starship hangars left over from the Intergalactic Olympics. The facility is beautiful and very big. Sage estimated attendance at between 2,500 and 3,000 people, but despite that number of people, the place looked underused.

High Court Hears 'Case of the Century'
November 10, 2009

The Supreme Court on Monday heard arguments in Bilski v. Kappos, a case that has been making its way through the legal system for more than 10 years -- and along the way has morphed into the software industry's worst nightmare. "It's been called 'the case of the century,' and to a large extent I have to agree," said John Squires, an attorney with Chadbourne & Parke.