Three interesting topics were kicked around in Apple-minded blogs this week. Entirely unsurprisingly, survey results show that Apple tech support kicks butt in the PC industry at large. Also, AT&T is forbidding vacation time to hapless iPhone salespeople, and it appears Macs have gotten a foot in the door at work. Consumer Reports is one of the most respected product and service reviewing publications in the U.S. The magazine recently surveyed its readers and ranked the best tech support in the PC industry.[More...]
Attention! We're listening! Seeking competitive advantage and profitability through good relations with the social media, the B2B world has energetically embraced the grand online colloquy known as the two-way talk-back "conversation." Online social media platforms are now in play in the B2B relationships that organizations have with their vendors, suppliers, partners and contractors.[More...]
In a move sure to renew debate over how broadband access should be sold, Comcast is reportedly mulling a cap on how much data a customer buying its basic high-speed Internet access package can use each month. Comcast, the No. 2 provider of high-speed Web access in the U.S., would establish a preset monthly data usage level and then charge a fee for users who exceed that level.[More...]
The Internet Archive revealed Wednesday that the FBI dropped an effort to secretly obtain information about the online activities of one of the digital library's users. The Archive revealed that it had been served a National Security Letter by the FBI last year about one of its patrons.[More...]
A federal judge in Los Angeles has awarded the MPAA $110 million in compensation from Valence Media, operator of the now-defunct file-sharing Web site TorrentSpy. U.S. District Judge Florence-Marie Cooper ordered Valence Media to pay $30,000 for each copyright infringement of nearly 3,700 movies and television programs that were downloaded. The MPAA took TorrentSpy to court in February 2006.[More...]
Computer attacks typically don't inflict physical pain on their victims. However, in a rare example of an attack apparently motivated by malice rather than money, hackers recently bombarded the Epilepsy Foundation's Web site with hundreds of pictures and links to pages with rapidly flashing images. The breach triggered severe migraines and near-seizure reactions in some site visitors who viewed the images.[More...]
Second Life is no place for kids, a Republican congressman declared Monday. U.S. Representative Mark Kirk has sent a letter to the Federal Trade Commission requesting a consumer alert warning about the dangers of Second Life, which he charges could expose kids to child predators and registered sex offenders.[More...]
A few days after the seeming culmination of its failed bid to acquire Yahoo for $47.5 billion, Microsoft appears to be contemplating an entirely new Web 2.0 strategy: a partner-free, organic approach to besting Google. The news was delivered by none other than Chairman Bill Gates: "Now at this point, Microsoft is focused on its independent strategy."[More...]
SAP will offer new business process and rules management capabilities for its NetWeaver service-oriented architecture platform. NetWeaver Business Process Management and NetWeaver Business Rules Management will allow companies to build or change business processes and rules without coding.[More...]
As a small brick-and-mortar jeweler with retail stores in Central Florida, Goldsmith Jewelry may seem like an unlikely potential e-tail star. Goldsmith, however, has had early success by using blogging to drive traffic to its Web site and gain exposure for its fledging Internet store. The company is committed to continuing and refining those efforts, said Don Lair, the online arm's cofounder.[More...]
I have been investigating the possibility that social networking is something that can be used inside an organization -- "intra-organizationally," as my bureaucratic friends might say. That should really be no surprise -- the entire employee base is a natural community.[More...]