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Google Buzz Bridges Social Media and Gmail February 09, 2010 
Google has certainly generated more than its share of buzz regarding its plans to get deeper into social media. On Tuesday, the search giant revealed those plans: Google Buzz, which takes a big step into Facebook and Twitter territory while keeping one foot firmly planted on its Gmail foundation.
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Understanding the Pre-Shopping ROBO Mentality February 09, 2010 
The term "ROBO" -- Research Online, Buy Offline -- was coined by Yahoo to describe the growing number of consumers who research online but buy offline. Online "pre-shopping" has become a common activity prior to a variety of purchases. According to Forrester, online research will influence $1 trillion in offline sales by 2012.
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Phone-Hater Linus Torvalds Blesses Nexus One February 09, 2010 
Google's Nexus One phone is a winner, according to Linus Torvalds, founder of the operating system it's based on. "I generally hate phones," explained Torvalds, who is known as "the father of Linux," in a blog post on Saturday. "At the same time I love the concept of having a phone that runs Linux, and I've had a number of them over the years," he wrote.
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Which IT Skills Are Pulling Big Bucks? February 07, 2010 
David Foote is CEO and chief research officer, as well as cofounder, at Foote Partners of Vero Beach, Fla. David closely tracks the hiring and human resources trends across the IT landscape. He'll share his findings of where the recession has taken IT hiring and where the recovery will shape up. We'll also look at what skills are going to be in demand and which ones are not.
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Europe's E-Invoicing Compliance Guidelines and You February 05, 2010 
Value-Added Tax generates approximately one-third of all public revenue in many of the world's wealthiest countries; in some EU Member States, the VAT contribution to the fiscal mix is close to 40 percent. Electronic invoicing remains one of the most challenging areas of conducting e-business in and with the European Union.
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Real-Time Analytics Makes for Happy, Loyal Customers February 05, 2010 
For businesses serving the public, employees are the face of the company. Likewise, the manner in which employees interact with customers shapes their perception of the business and its brand. Ultimately, customer loyalty is built through positive interactions and high-quality customer service that meets the individual's specific needs.
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The Unique Role of the Board Strategist February 04, 2010 
A well-rounded board is an absolute necessity in these economically trying times. The average board of today usually consists of at least one person who has expertise in the company's business; a high-profile person who brings credibility and gravitas to issues; a financial person who, among other things, can chair the audit committee; and an attorney who has experience with corporate governance matters.
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Can't We All Just Get Along? Post-Merger IT Integration February 04, 2010 
Enterprises that have merged with or acquired the systems and assets of another company know how difficult it is to combine disparate systems -- platforms, databases and software solutions -- with its existing infrastructure. Mergers can be very disruptive, especially if the companies have standardized on differing platforms, protocols and encryption methods.
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Plan Ahead to Prevent Maintenance Window Pain February 03, 2010 
System administrators are well aware of the pain associated with maintenance windows. This effort is usually taking place off-hours and requires challenging coordination between different activities and often different departmental personnel. Maintenance windows are very important to obtain an updated infrastructure and to mitigate risks of an unplanned outage.
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Requiem for the Golden Age of Advertising February 03, 2010 
"Brought to you by ..." Ahhh, the golden age of advertising. The ads themselves were social markers, drivers of our conversation, definers of what was -- and was not -- cool. We took them at face value, we obeyed their siren songs, and we sampled, and we bought, and we sang the jingles. How quaint those times seem now.
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Outsourcing Lead Generation: Who Do You Trust? February 02, 2010 
Practically every business has a dirty little secret: It's called customer attrition. Rarely can a company claim someone as a customer for life. There will always be pressure from the competition -- and as a result, there will always be customer attrition. Certainly, businesses do everything they can to retain their current base, but retention isn't enough.
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Windows Azure Graduates Into the Commercial World February 01, 2010 
Following a month of testing at no cost to customers, Microsoft's Windows Azure platform will become a paid service on Monday. The Azure platform is a set of cloud computing services that can be used together or independently on a pay-per-use basis. Originally unveiled in October 2008, the service has been free for customers during the month of January.
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The Great Mainframe Shakeout January 31, 2010 
A growing number of technical and economic incentives are mounting that make a strong case for modernizing and transforming enterprise mainframe applications -- and the aging infrastructure that support them. IT budget planners are using the strident economic environment to force a harder look at alternatives to inflexible and hard-to-manage legacy systems.
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Oracle Puts Third-Party Support in Crosshairs January 28, 2010 
Oracle says it will focus strongly on customer service and support for customers of both its products and those of Sun Microsystems, whose acquisition it completed on Wednesday. "We believe our customers deserve the best level of support and it's our job to make that extremely compelling," said Juergen Rottler, executive vice president of Oracle global customer services.
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VoFi Is Coming - Are You Ready? January 28, 2010 
In case you missed it, seven long years of wrangling have come to an end: 802.11n has now been officially ratified by the IEEE. Super-fast WiFi is here. The 802.11n standard ushers in increased network throughput and range that will change wireless access, services and applications. With this final blessing, any hesitancy that existed within many organizations around 802.11n deployment has been removed.
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The Friction in the Federal Cloud January 28, 2010 
As the U.S. federal government moves ahead with its cloud computing strategy, it may find that the real bugbear won't be technology but politics. What else would expect on the Hill? Other problems could pop up in the government's approach to security and a lack of adequately qualified staff. Can these issues be resolved?
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