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Walmart to Jump the Gun on Cyber Monday
November 24, 2015
Walmart on Monday announced it will release all 2,000 Cyber Monday deals at 8 p.m. EST Sunday. That and other retailer moves are making it look as if Cyber Monday might be a nonevent this holiday season: Amazon is running an eight-day Black Friday sale that will take it through Cyber Monday, leading Walmart to launch a price-matching event to compete.
Report: Mobile Payments Won't Be a Thing This Holiday Season
November 24, 2015
Bankrate.com on Monday released results of a survey showing that even though consumers may have more mobile payment options this holiday season, more than two-thirds of shoppers won't be using them. That's because seven out of 10 Americans surveyed said they'll be using cash or a debit card for most of their holiday buys, according to Bankrate.
Have You Started Your Black Friday Shopping Yet?
November 23, 2015
Although Black Friday is still days away, Amazon shoppers are already in the thick of it. The company last Friday launched an eight-day-long Black Friday Deals Week. New deals are surfacing as often as every five minutes. Customers will have access to 10 Deals of the Day starting at midnight on Thanksgiving, and up to 10 more this Friday -- the traditional Black Friday.
Uber Launches 'Going My Way' Feature
November 18, 2015
Uber this week announced a feature that lets drivers set their destinations twice a day for when they only want to pick up riders traveling their way. The feature is rolling out this week in the Bay Area, reportedly in the company's hometown of San Francisco first. "We are focused on rolling [this feature] out to additional markets," said Uber spokesperson Molly Spaeth.
Alibaba Crushes Global Online Shopping Day
November 13, 2015
Alibaba on Wednesday settled $14.3 billion worth of gross merchandise volume via Alipay, the company's online payment solution, during China's 11.11 Global Shopping Festival. That surpassed last year's $9.3 billion. Mobile GMV settlements accounted for about 70 percent of this year's sales. By 2 p.m. China time, more than 70 million mobile buyers had made purchases worth $7 billion.
Apple May Enter P2P Mobile Payments Fray
November 12, 2015
Apple reportedly is in negotiations with several major banks to launch a peer-to-peer mobile payment system that would compete against rival digital payment companies, including PayPal and Square. Apple is working on a plan that would allow consumers to transfer funds directly from their checking accounts to other people. It would be similar to the PayPal transfer system operated through Venmo.
Digital Transformation and Moments of Truth
November 11, 2015
I hadn't been aware of one of the more important CRM stories of the year until I was doing research for a new book. It's a great story and it deserves retelling, especially if you think that focusing on customers' moments of truth is important. Back in April, Starbucks announced revenues for the just-completed quarter that exceeded year-over-year attainment by a whopping 17.8 percent.
Uber Rushes In as Same-Day Deliveries Ramp Up
October 14, 2015
Uber on Wednesday made its UberRush merchant delivery service a full-fledged division of the company, officially rolling it out in New York City, Chicago and San Francisco. The announcement followed a soft launch earlier this year in NYC. Americans waste too much time and productivity by transporting things from one point to another, Uber reasoned.
Facebook Tinkers With M-Commerce Tools
October 13, 2015
Facebook has added several new features designed to encourage m-commerce. One of them, Canvas, aims to improve mobile ad delivery. It isn't that people flat-out dislike ads on Facebook. However, Facebook's ad delivery service has suffered from the redirect. Canvas is designed to plug the conversion leak. With Canvas, a click quickly produces an assortment of a merchant's products in a native ad.
User Info Safe After LoopPay Attack, Says Samsung
October 9, 2015
Samsung has assured users that their information is safe following a computer intrusion of a key company linked to its mobile payment system. The intrusion may have occurred as early as March. Samsung purchased LoopPay for $250 million in February. Its technology allows mobile phones to perform payment card transactions with older POS terminals that recognize only cards with magnetic strips.
Will Insider Trading Sideline Fantasy Sports?
October 8, 2015
The field of fantasy sports is faced with a fresh set of legal questions, following this week's allegations of insider trading on DraftKings and FanDuel. Having been validated by their skill component, fantasy sports have spilled across state lines and even into the world of collegiate athletics, a realm that has been closed to other forms of gambling.
Many Product Searchers Skip Google, Go Directly to Amazon
October 7, 2015
Amazon has become the first stop for nearly half of online shoppers researching potential purchases, according to a report BloomReach released Tuesday. Nearly half -- 44 percent -- of some 2,000 survey participants said they go directly to Amazon to search for products. That's a substantial increase from a similar survey Forrester Research conducted in 2012.
Flights of Fancy: The Multibillion-Dollar World of Fantasy Sports
September 30, 2015
Americans are expected to spend $4.6 billion on fantasy sports this year, while vying for a payout of around $107 -- the average prize for winning the biggest fantasy league games, according to American Express. Driving that spending and risk taking are a passion for sports, the promise of purses, the push of new platforms, and the pull of camaraderie.
There's a New Google Wallet in Town
September 11, 2015
Google on Wednesday released a revamped version of Google Wallet to keep the app alive following its imminent transformation into Android Pay. Google Wallet (New) also has a few capabilities that aren't available in the about-to-be-promoted version. Google began rolling out Android Pay on Thursday. The original Google Wallet has been around since 2011.
Android Stomps Onto Mobile Pay Battlefield
September 11, 2015
Google is rolling out Android Pay, its answer to Apple Pay. Android Pay allows shoppers to make purchases at more than a million retail locations across the U.S. It also stores gift cards and loyalty cards, and provides special offers directly to a user's mobile device. Android Pay is compatible with all NFC-enabled Android devices, and it works across all carriers.
Report: Amazon to Build Cut-Rate Slate
September 8, 2015
Amazon reportedly plans to offer a $50 tablet in time for the holiday shopping season. The 6-inch tablet would sell for half the price of the Fire HD 6. A $50 price point would make a tablet disposable to some and finally affordable to others -- points apparently not lost on Amazon. Though there's no argument it would be a killer price point, there remains the question of quality.
Amazon's Underground Unshackles Freemium Android Apps
August 31, 2015
Amazon last week freed a selection of Android apps of the in-app payment requirements necessary to enjoy them to their fullest. The value of the goodies in the apps labeled "Actually Free" comes to more than $10,000, Amazon said. The Actually Free apps can be accessed via Underground, a new app available from Amazon. Amazon Underground is essentially an expansion of the company's core mobile shopping app.
Gadget Ogling: Smart Bikes, Contactless Cards, and Roll-Up Keyboards
August 29, 2015
I never had much interest in riding a bicycle as a child, and although I now live in a tremendously bike-friendly city, I haven't found a way to learn without feeling like a total chump in public. Yet I am more interested than ever in leading a life on two wheels after discovering SmartHalo. This is a tool that attaches permanently to one's ride and turns it into a smart vehicle.
McDonald's Tips Android Pay Launch
August 24, 2015
An internal McDonald's memo labeled "proprietary and confidential" has been circulating, advising employees to get ready for a Wednesday launch of Android Pay -- the successor to Google Wallet, and Google's answer to Apple Pay. Google officially announced Android Pay this spring, during it's annual developers conference, saying only that Android Pay would launch with "Android M."
Gadget Ogling: Smart Rings, Breathalyzing Bike Locks, and Laptop-Sized Transports
August 15, 2015
Please, whatever you do, don't decide with your loved one it would be a good idea to get rings that vibrate only when you're trying to get in touch with one another. Omate and Emanuel Ungaro are offering schmucks the Ungaro ring, which does just that. It buzzes when one designated person, whoever that may be, sends a text message or calls you. It will retail for up to $2,000.
Samsung Doubles Down on Galaxy Phones
August 14, 2015
Samsung on Thursday unveiled two new devices, the Galaxy S6 edge+ and the Galaxy Note5. The smartphones reportedly will be available in the United States starting Aug. 21. Samsung also announced its NFC mobile payment service, Samsung Pay, will launch in the United States Sept. 28. The Note5 reportedly incorporates many of the Galaxy S6's features and design elements.
PayPal Flies Solo on Nasdaq
July 21, 2015
PayPal on Monday returned to the Nasdaq as an independent company, no longer tethered to eBay. PayPal debuted at a market value 1.4 times its former parent -- $46.6 billion -- while eBay's capitalization shrunk to $34 billion. The companies agreed to split in September due to market pressures and some nudging by corporate raider turned shareholder value advocate Carl Icahn.
Swipes, Taps and Cursor Movements Can Foil Cyberthieves
July 16, 2015
Swipes, taps, cursor movements and other ways of interacting with electronic devices can be used to protect online merchants from Net fraudsters. Many people are familiar with biometric authenticators like irises, fingerprints and voices, but it turns out that how we behave with our machines, including typing speed and the use of keyboard shortcuts, can authenticate our identities, too.
Google May Goose Mobile Device Impulse Buys
July 15, 2015
Google on Wednesday announced that it is giving tablet and smartphone users more purchase options in an effort to respond to shoppers' "micro moments." Mobile devices influenced about 28 percent of in-store sales in the U.S. last year, noted Jonathan Alferness, vice president of product management for Google Shopping. However, "it's way too hard to buy things on your phone," he added.
Will PayPal Become the Next BlackBerry?
June 18, 2015
Recently I had a problem with a purchase, which led me to ask an important question: Will PayPal become the next BlackBerry? PayPal must update, or it will lose to new competitors like Apple Pay, Google Wallet, CurrentC and Square, whose intention is to reinvent the e-commerce and mobile payment space. PayPal was a great service when the Internet was young and consumers had no other choice.
Amazon May Try Out Delivery-Sharing
June 17, 2015
Amazon reportedly is developing a mobile app that will be the cornerstone of an Uber-type service for neighborhood package delivery. Under the scheme, the app would allow Amazon to compensate people to deliver packages in lieu of using a commercial carrier. People would pick up packages at Amazon's partnering brick-and-mortar stores, and make deliveries on their way to another destination.
A Stellar Progress Report for Mobile Retail
June 3, 2015
Any industry player sitting at the vortex of mobile marketing and retail has a great deal to be excited about at present. The marketplace is witnessing an incredible growth and innovation surge. At the end of last year, mobile technology clearly upped the ante -- creating fresh, breakthrough marketing opportunities for a merchant community looking to increase revenues while better controlling ROI.
Google's I/O Steers Devs to Photos, IoT, Maps and More
May 28, 2015
Google on Thursday kicked off its I/O developers conference with the introduction of a new app for better managing, organizing and storing photos, as well as an Android spinoff for the Internet of Things, and an offline feature for Maps. The new Google Photo application allows shutterbugs to back up photos automatically from any device to a personal home site on the Net.
Google Makes It Easier for Online Hunters to Gather Food
May 12, 2015
Google last week added an option that lets users place a food order directly from search results. Six providers are participating in the service: Seamless, Grubhub, Eat24, Delivery.com, BeyondMenu and MyPizza.com. More are expected to join later this year. This could provide Google with an entry into the growing food-delivery market. Consumers increasingly are searching online for food options.
Jawbone Gets a Charge Out of Amex
April 17, 2015
Jawbone on Wednesday announced two new, completely reworked fitness bands. The $99 UP2, which launched Wednesday, tracks activities and monitors the quality of sleep, doing so for up to seven days on a single charge. The $199 UP4 smartband, scheduled for release this summer, complements its biometrics-tracking with a mobile payment capability powered by American Express.
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Should social media sites be held accountable for terrorists' communications?
Yes -- They are providing a platform to facilitate murder and mayhem.
Yes -- Everything must be done to protect society from danger.
Maybe -- I'm not sure they have the technological capability to stop them.
Maybe -- I'm not convinced terrorists are using them for serious plotting.
No -- Authorities should monitor social networks to gather intelligence.
No -- Social networks are no different than phone carriers or mail services.