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Mobile CRM Design, Part 1: Different Devices, Different Rules
October 29, 2013
Most mobile app developers today have the basics of e-commerce design down pat. Increasingly, they are now thinking about the psychology of the user and how that should be factored into a mobile site or app's design. That's where testing becomes essential. "The features and functionalities of smartphones are inherently different from those on tablet devices," said Maxymiser's Daniel Toubian.
Fall Roundup
October 24, 2013
There's a lot going on right now that bodes well for next year. It's amazing to even say this in October, but the evidence I've seen points to a busy new year. Companies are spending money on marketing and sales like they have not in several years. Venture capitalists are putting their capital to work, and some emerging companies are telling me they didn't actually need the cash they've taken.
Microsoft Dynamics CRM Sharpens Social Skills
October 21, 2013
Microsoft on Monday announced the availability of its latest version of Dynamics CRM along with a new partnership with InsideView that adds social intelligence capabilities to the CRM system. Available for purchase starting Oct. 31, Microsoft Dynamics CRM 2013 offers a number of new features and capabilities, including new templates for certain workflows and work processes.
Make Every Employee an Ambassador - Not a Salesperson
October 18, 2013
One of the phrases CRM vendors love to toss around these days is this saw: "CRM makes every employee a salesperson." I'm sure the VP of sales loves this vision, in which he suddenly is served by a quadrupled or quintupled number of salespeople, many of whom he doesn't have to manage and to whom he doesn't have to pay commission. The idea is a canard. It's a sham.
Post-M&A, It's Time to Sync Up Your Channel Marketing Content
October 16, 2013
In the world of small business, mergers and acquisitions are a dime a dozen. For marketing organizations, however, they can cost a lot more in terms of the effort required to communicate them effectively. M&As mean integrating two separate brands into a unified message -- one that must then be collated into hundreds of pieces of collateral and distributed to a broad range of global constituents.
Constant Contact Kicks It Up a Notch
October 14, 2013
Constant Contact has rolled out enhancements to its platform, beefing up functionality in its reporting tools, customer tracking and reporting, and mobility options, as well as in a library tool designed to make storing and using content easier for users. The upgrades are a culmination of a lot of effort to develop features that Constant Contact sees the market adopting.
'Tis the Time for Mobile Marketers to Grease Gears
October 08, 2013
With so much riding on the holiday season for retailers, marketers pull out all the stops. This year, the latest ad technologies are being put to the test in the mobile realm. Retailers need to have a landing page optimized for mobile, and they need to prepare for an onslaught of visitors, suggested Chris Kivlehan, vice president of account management at INetU.
Earshot Helps Marketers Tap the Home-Field Advantage
September 28, 2013
Imagine you're walking down a city street heading for a vegan restaurant that you've heard good things about. You get to the address only to discover it has gone out of business. Hungry and disappointed, you pull out your smartphone and wail to the Twitterverse, "Veggie Delight is closed! I'm starving and there is nowhere to get a vegan meal!"
Sales-Marketing Misalignment Hamstrings CRM
September 27, 2013
Talk to any sales or marketing consultant, and you'll probably get an earful about "sales-marketing misalignment" -- the single dumbest reason that otherwise worthy businesses struggle. While the two sides are warring over who's to blame for lackluster sales, there's little chance they'll cooperate around customer data that can benefit both sales and marketing.
Marketers Relying on Mobile to Make the Season Bright
September 24, 2013
The holiday season is upon us; even those uninitiated in the ways and means of retail can see it in the Halloween decorations and candy that are now so plentiful on store shelves. For the initiated -- that is, anyone who expects to make a buck off of the holiday shoppers this year -- not only is the season here, but plans to address it are already in place.
Commence CRM 5.5 Brings Chat Into the Fold
September 23, 2013
Commence earlier this month debuted version 5.5 of its CRM application with key enhancements including a new internal chat system, new Microsoft Word and calendar integrations, and a click-to-dial feature on mobile phones. Commence provides an array of CRM tools, including salesforce features and, for a unique twist, a project management component as well on its platform.
The CRM Commodity Crisis: Escaping the SFA Mold
September 20, 2013
There's always been a dichotomy between the promise of CRM and the reality of CRM. The promise is something like this: CRM can become the nucleus of your business, unifying sales, marketing and support around a shared set of data about your customers. Not only will it make your relationships with your customers better; it will make relationships among employees who connect with customers better.
It's Still Early Days for Real-Time Bidding
September 17, 2013
Real-time bidding holds numerous benefits for mobile marketers, but there are downsides as well. In particular, the dominant theme to that downside is that RTB -- at least for mobile ad formats and mobile platforms -- is still in its early days. While the technology has been around for several years, it's only recently that it has scaled to the point where mobile marketers can use it.
Bislr Brings a Bunch of New Tools for Easier Marketing Automation
September 16, 2013
Early this year Bislr launched with an impressive goal for a startup: It wanted to do for marketing automation what Steve Jobs and Apple did for mobile. That is, it wanted to take an arguably still clunky, expensive and difficult-to-use piece of enterprise software and transform it into something that people would actually want to use. It rolled out its version of that vision with the company's launch.
Marketers Now Get to Slap G+ Posts All Over
September 11, 2013
Facebook and Twitter both added embedded-post capabilities to their platforms last month, and now Google has brought similar functionality to Google+. Both embedded posts and an author-attribution feature were unveiled by Google earlier this week, in fact, giving individuals and businesses a way to gain greater visibility. The changes help retain the identity of the person who originally posted on Google+.
Efficiency Leads the List of Real-Time Bidding's Lures
September 10, 2013
With its ability to match ad-inventory supply and demand in real time against the attributes of any given viewer, real-time bidding is starting to make its way into the delivery of mobile ads. For marketers, it can be a very good thing. When it works as it is supposed to, it makes mobile marketing more efficient and cost-effective, said Chia-Lin Simmons of Harman International.
Analog Marketing Strategies for a Digital World
September 04, 2013
Do you remember walking by telephone poles at downtown intersections 10 or 20 years ago and seeing them covered in fliers, placards and notices? If it was a really popular intersection, there were probably several layers of paper pinned, tacked, taped and stapled on top of each other. If the telephone pole was wooden, you could see generations of old staples and tacks still biting deep into the wood.
Silverpop Promises a Personalized Web Page for Every Customer
September 03, 2013
It's no longer uncommon for marketers to customize the messages they send via email, but such personalization capabilities haven't typically been extended to Web content. Enter Silverpop, which last week released a beta version of Smart Content, a new product designed to enable just that. Smart Content leverages Silverpop's various modules in marketing and tracking and website design.
Real-Time Bidding Makes Its Way Into the Mobile Ad World
August 27, 2013
Real-time bidding is remaking the online ad industry with its approach of matching supply and demand of ad inventory in real time against the attributes of any given viewer. Now this trend is starting to creep into how mobile ads are delivered. First, the stats: There is little doubt that this technology is beginning to dominate the online ad industry.
In Mobile Video Ads, Good Things Must Come in Small Packages
August 20, 2013
When the expected surge in mobile video advertising arrives, it's not just consumers who will have adjustments to make. Rather, marketers will also have to make some changes to accommodate the growth in this up-and-coming format. In this new world, the motto will be "short and sweet" -- as in 15 seconds, said Anthony Iacovone, founder and CEO of AdTheorent.

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