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The War Room: Experiential Security Planning
August 16, 2017
Ask any security practitioner about ransomware nowadays, and chances are good you'll get an earful. Recent outbreaks like Petya and WannaCry have left organizations around the world reeling, and statistics show that ransomware is on the rise. For example, 62 percent of participants surveyed for ISACA's recent "Global State of Cybersecurity" survey experienced a ransomware attack in 2016.
Gadget Ogling: Trending Hot Plates, Toys for Future Coders, and a Ringy Dingy Ring
August 16, 2017
If you've looked at Facebook for more than a minute over the last few years, there's no question that you'll have encountered a top-down, perfectly filmed food video from BuzzFeed's Tasty channel. The cooking clips are enormously popular on the social network, racking up billions of views a month. Now BuzzFeed is trying to monetize its success in a new way. Enter the Tasty One Top, a hot plate that seeks to make cooking simpler.
How Tech Could Help Creators Look Before They Leap
August 14, 2017
The folks who made The Emoji Movie apparently were worried about its Rotten Tomatoes score -- it had earned a 0 percent rating at one point, based on a scattering of early reviews -- so they stopped critics from publishing further reviews until just before previews began running. The result was a great opening day, but attendance fell off sharply because, well, the movie sucked.
What Will Rise From Uber's Ashes?
August 12, 2017
There has been quite a bit of churn in the waters around Uber during the last few years. Now that founder Travis Kalanick is no longer CEO, what does the future look like for the company, workers, drivers, investors and customers? Will Uber continue to grow and lead, or has it seen its best days? Most people connected to the company probably would say the same thing: They want calm but rapid growth.
Yes, and...
August 10, 2017
The further we go in the CRM adventure, the less our efforts seem to be about technology. That's because we're reaching a theoretical limit, or asymptote, on what technology can do in the vendor-customer relationship. Think of an asymptote as the ceiling that a graph never reaches. Increasingly, we're encountering situations where the best technology can do is assist humans.
While You Wait: 4 Potentially Higher-Status Alternatives to the iPhone 8
August 7, 2017
At a rumored $1,400 sale price the coming iPhone 8 likely will test just how much people are willing to pay for a new phone -- particularly, how much parents are willing to fork over for their kids. While iPhones once conveyed status and sense of luxury, similar to a brand like Cadillac, pretty much everyone and their brother has iPhones today. The first few customers who get their hands on the latest model will be envied for about a week.
Spanning Front and Back Offices
August 2, 2017
CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back offices, and because its very existence has changed these functions. Another app in this category is sales compensation management. Both of their stories are about front-office processes needing back-office data. Once the data is made available, the process evolves to be far more useful.
Why Facebook's Willow Beats Apple's Saucer
July 31, 2017
Facebook knocked it out of the park with its financials last week, and a lot of its success comes from Zuckerberg's unique focus. Unlike other firms that jump from project to project, ranging widely from what makes them money -- like Google -- Facebook stays close to what made it successful. There is no stronger evidence than when you compare the two office projects from Apple and Facebook.
The Elusive Total Linux Convergence Dream
July 28, 2017
Regular readers know that I usually stick to the well-charted territory of essential terminal commands and practical overviews of Linux history, since they are immediately useful to newcomers. Thankfully for beginners, the basics don't change very quickly -- but that's not to say that Linux is a stagnant ecosystem. Far from it. Linux can be found at the very frontier of emerging computer trends.
How Amazon Is Transforming Retail
July 27, 2017
Amazon's plan to buy Whole Foods Market has raised many new questions. If the company is successful in making the acquisition, and then successful in operating the business, it could transform the entire grocery industry. If we pull the camera back, we can see how success on the grocery side could foreshadow Amazon's success in many other parts of the retail environment.
Sage Buys Intacct
July 26, 2017
Sage's Tuesday announcement of its agreement to buy Intacct prompts a multilayered look at the evolution of the cloud ERP space. Both companies are partners with Salesforce and have products based on the Salesforce platform. Each is a member of the AppExchange, and both are situated in the broad cloud ERP space, which has been receiving a lot of attention lately as the market seems to be moving en masse, albeit glacially, to the cloud.
Elon Musk: Luddite?
July 24, 2017
It's hard to believe that the founder of Tesla Motors and SpaceX could have such reactionary views about AI. Elon Musk last weekend had some very un-Musk-like things to say about AI when he addressed the U.S. National Governors Association meeting in Providence, Rhode Island. "AI is a fundamental existential risk for human civilization, and I don't think people fully appreciate that," Musk said.
The 5 Technologies We Need to Change the World
July 24, 2017
I just finished reading an interesting hard science fiction book called The Punch Escrow. The story takes place several decades in the future, and it revolves around the idea of quantum foam and teleportation. It points out why teleportation never may be practical, but it brings up the idea of human 3D printing, which could be used more effectively for space exploration.
A New Service Model
July 19, 2017
People concerned about automation killing jobs might look at Helpshift's strategy and similar automation approaches. By enabling businesses to build help or support into mobile apps, these new models are re-inventing support to get the job done. Sure, they provide automated support in lieu of conventional agents, but they do so at a level where it often can be uneconomic to position live agents.
HP Is Back: Should It Rename Itself Compaq?
July 17, 2017
HP just took over the PC market lead worldwide. You probably don't get how incredible this is, so here's an analogy: It's as if a crooked referee put a bunch of lead on a racer who already was overweight and shuffled him to the back of the pack, but in the end, the guy finished first. You'd seriously want to look under his T-Shirt to see if you'd find Superman's costume.
Amazon's Echo Show: The Future Is Here
July 13, 2017
Amazon recently launched its Echo Show, which brings a visual screen to its smart speaker device. I wonder whether we're ready to start living in what seems like a futuristic Star Trek world. The Echo Show experience is sort of like having a laptop sitting on your table -- one that uses AI, allows you to speak to it, speaks back to you, and shows you relevant things on its screen.
Gadget Ogling: Show and Tell, Fidget Folly, and Connected Nightlights
July 12, 2017
The Echo Show is the first in Amazon's line of smart speakers to incorporate a screen, and it seems very much more "speaker with a display" than "tablet with better audio and microphones." It has all the functionality of Echo, including access to Alexa, Amazon's voice-operated assistant. The screen can, for example, provide a more detailed weather outlook than what Alexa spouts out.
Trailhead Matrix
July 11, 2017
Salesforce had a strong showing at its TrailheaDX developer conference, roughly quadrupling last year's attendance and flooding its developers with new technology. Over the last few years, the company has built out a multidimensional matrix of product offerings that include CRM components like SFA and customer service, but it has been careful to introduce back-end technology products as well.
Could Tech Nerf North Korea?
July 10, 2017
When a hostile country regularly lobs missiles into the ocean with the stated objective of transforming a U.S. state into a radioactive cloud, we have a problem. One "oops" and we could suddenly become a 49-state nation again. Approaches to North Korea tend to be in-the-box thinking, but there are new technologies that effectively could neutralize the threat it poses.
Is SaaS Slipping Into the Legacy App Abyss?
July 7, 2017
Everywhere you look, organizations are shifting their software acquisition preferences and policies away from traditional, on-premises legacy applications to a new generation of on-demand SaaS solutions. Although I was an early advocate, I'm becoming concerned that many leading SaaS vendors and their enterprise customers are taking actions that significantly compromise SaaS' fundamental value.
The Stupidly Dangerous Politics of Blame
July 3, 2017
I hope that, like me, you are off this long holiday weekend and have a chance to think about the drama that now surrounds the U.S. administration. What I find fascinating isn't that the government is a bit of a mess but that the accidental transparency of this administration is focusing us more on the visibility of the problems rather than on the problems themselves.
Naming the Ephemeral
June 30, 2017
So much is happening as we approach the end of Q2 -- our industry's busiest quarter, at least by some measures. I'm flying around seeing things but not always able to comment from a middle seat on a red-eye. So this piece is an attempt to catch up and set some markers for the traditionally slower summer. I've been searching for a word to describe a new category I see: Service as a Service.
Can Amazon Reinvent the Shopping Experience?
June 27, 2017
There is little doubt that the Internet has altered the way U.S. consumers think about shopping. E-commerce sales grew 15.6 percent in 2016 and now account for 11.7 percent of all retail sales, according to recent reports. Amazon accounts for a whopping 43 percent of those e-commerce sales. Amazon, in particular, has changed the way consumers think about e-commerce sales, or etail.
Where FinancialForce Fits
June 26, 2017
FinancialForce held its first big time user conference in Las Vegas last week, headlined by new CEO Tod Nielsen. The company seems to be telling us that it is adjusting course in an effort to create a new category aligned with enterprise resource planning, but very much for this century. The key concept is services, which must be explained.
Netflix Climbs the Growth Wave as Cable TV Slides
June 22, 2017
A few short years ago, Netflix was nothing more than a mail order Blockbuster-type video rental business. Since then, it has been growing rapidly and changing. Believe it or not, Netflix today has more U.S. subscribers than cable TV. That's an amazing accomplishment for Netflix -- and a major hit to traditional cable television. Netflix and cable TV are on opposite sides of the growth wave.
3 WannaCry Talking Points to Win Security Buy-In
June 21, 2017
By this point, most technology practitioners -- and nearly all security practitioners -- know about WannaCry. In fact, you might be sick of people analyzing it, rehashing it, sharing "lessons learned" about it, and otherwise laying out suggestions -- in some cases, contradictory -- about what you might do differently in the future. The level of unsolicited advice can border on the annoying.
Savvy Marketers Don't Ditch the Non-Digital
June 20, 2017
A good motto for modern marketing would be, "When in doubt, check the data." Perhaps an even better one would be, "When not in doubt, check the data to see if you should be." There's never been a time when we've had such an ability to compile, collate, analyze and understand marketing data. It's not possible to get by on intuition -- even if it's rooted in deep experience and personal knowledge.
The Art of Manipulation and Misdirection
June 19, 2017
Last week, I listened to an economist talk about Apple's complaints that Qualcomm had charged Apple too much for access to patents. What was fascinating was that Apple had folks focused on the 5 percent Qualcomm had charged it instead of on the massive profit that Apple made on each phone. The price of the iPhone 8 likely will be well over $1,000 -- but it could cost well under $500 to build.
Salesforce Parallelism
June 12, 2017
For several years now, Salesforce has built distinct product lines that all work off the same platform and can integrate in interesting ways. There are product lines for the enterprise, small and mid-sized businesses, business-to-business firms and business-to-consumer operations -- and probably some others that I haven't considered. The rationale for all of these new products is simple.
Gadget Ogling: Apple at Home
June 12, 2017
The battle for your home just got a little more intense as Apple pulled back the curtain on HomePod, its smart speaker that seeks to hold dominion over your home empire and all the gadgets that reside within. HomePod holds a 4-inch woofer and seven tweeters, and it has six microphones to pick up your voice commands for Siri, wherever you happen to be in the room.
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How do you feel about flying on a pilotless plane?
No way -- if there's a screw-up, you can't just jump out.
I'd do it -- flights are pretty much entirely automated anyway.
I'm skeptical but open minded, especially if fares would be much less.
I would try it if there were *someone* on board to take over in a pinch.
It's the wave of the future -- I'm resigned to it.