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Gadget Ogling: Scooting Around, Scratching Wood, Knocking on Doors
February 28, 2015
Even for someone endlessly in awe of our ability to traverse continents in just a few hours, traveling is increasingly a chore. Anything I can add to trips to make them even a touch more enjoyable is nothing to sniff at. A suitcase with a built-in, motorized scooter may be just what I need to freshen up journeys. Warning: It's carry-on size, but it's far beyond typical carry-on luggage weight.
Customer Tech Support: Don't Go It Alone
February 26, 2015
You may have heard of a company called Geek Squad, but what about PlumChoice or SupportSpace? Even if you don't know their names, you may very well be doing business with them right now. Who are they? PlumChoice, SupportSpace are both relatively small companies that do business with larger companies, providing top-shelf tech support services to customers.
How Apple Will Sell a Watch That No One Really Needs
February 24, 2015
There has been a lot of discussion lately of where and how Apple will sell the Apple Watch -- through high-end luxury department stores in Paris, for example, or through special new displays inside of Apple Stores, guided into existence by fashion genius Angela Ahrendts. Finding new ways to present the watch is important, but how will Apple actually trigger a buy decision?
The Apple/Tesla Dream Team
February 23, 2015
We've seen a lot of speculation this week on the Apple car -- everything from Apple building its own car from scratch to its buying or merging with Tesla. Like many, I think the best path would be an Apple/Tesla combination, but since I doubt Tim would want to work for Musk or Musk for Tim, the only real option would be an office of the CEO for both firms.
Gadget Ogling: Jewelry Gets Inky, Toys Get Brilliant, Remotes Get Beautiful
February 21, 2015
L!ber8's Tago Arc is aimed at the fashion conscious or those who like to use their jewelry to tell the world a little more about themselves. It has an e-ink screen, which is controlled using an NFC-enabled smartphone -- sorry, iPhone owners -- to let wearers switch up the design on the fly. Ordinary users can purchase a variety of looks, while budding Stella McCartneys can create their own.
Changing Sales Behaviors Through Creative Compensation
February 20, 2015
The idea of using incentives to drive business behaviors is not a new one. It happens in all areas of business, but it's most obvious in sales, where compensation is tied to performance. This is the most basic type of incentive, and it's used to get people who sell for a living to sell. However, other incentives can drive behaviors more complex than simply selling.
Xiaomi's One Shot at Success in the US
February 19, 2015
Xiaomi may soon take its first steps into the U.S. How will it do? I have some suggestions to offer. If it follows them, its chances of success will increase. If it doesn't, it may face the same problems that have dogged Microsoft, BlackBerry, Motorola, HTC and many others. Wireless in the U.S. is a booming business, but it's not easy to break into the space as a handset maker.
The Rhyme and Reason of Sales and Marketing Tech Adoption
February 18, 2015
For all the breakthroughs in technology and process, and for the vast amounts of money invested in making sales and marketing more productive and better aligned, we still face a staggering adoption problem. Sales and marketing pros answered a lot of questions in a recent survey. One of them was this simple query: How much of your sales team has adopted and regularly uses your current solution?
How Eroding Trust Hurts Companies
February 12, 2015
I love all the innovation and trends in the wireless, telecom, television, Internet and tech space. However there is also a big warning light flashing ahead that no one is paying attention to...trust is eroding. Trust is a delicate thing and is being ignored. Innovation is great, but if we don't protect the privacy and personal information of users, they will lose trust and that will bite us in the end.
In Search of the Perfect Windows 10 Hardware
February 09, 2015
I'm well into the user testing of the next generation of Microsoft's operating system and things are really looking up. Windows 10 is becoming a blend of the many things we liked about Windows 7, and the things that most folks don't know about that are great about Windows 8. Windows 10 should be like a breath of fresh air for those truly annoyed with Windows 8.
Will Motorola Mobility be a Home Run for Lenovo?
February 06, 2015
Lenovo is one computer maker that seems to be bucking the trend. In recent years they've continued to grow while others struggle. Smartphone growth suddenly seems to be a point of interest for Lenovo, which recently acquired Motorola Mobility from Google. It's still too early to pronounce Lenovo a big winner in smartphones from this acquisition, but to date, things are looking good.
Docker-Rocket Conflict is a Good Sign
February 04, 2015
2014 saw the rise of Docker, and ended with appropriately inflated hype and hysteria around a related container technology: Rocket. Immediately, discussions of uncertainty and doubt, and the familiar fear of forking unfolded. Was it only a matter of time before some developers or organizations splintered off from the Docker community with their own container technology?
Think Different: Apple's 10 Biggest, Riskiest Bets
February 03, 2015
Even the most vociferous Apple haters can surely admit that Apple -- judged upon the evidence of its record-breaking quarterly profit of $18 billion, the most of any public held company ever -- is not only firing on all cylinders but also creating products that consumers around the world are willing to pay a premium for. The sheer scope of Apple's success is mind-boggling.
What If There Were a Hospital for Sick Companies?
February 02, 2015
People get sick, and back in the Middle Ages they would use leeches and razors to bleed them until they got better. The practice didn't work that well -- yet if we look at what we do to sick divisions and companies, it is effectively the same thing. We cut investments, freeze salaries, make layoffs, and shave marketing expenses and then seem fascinated when the firms don't recover.
Gadget Ogling: A Touchless Thermometer, Flashing Audio, and a Mesmerizing Mattress Cover
January 31, 2015
JoyWing's Wishbone is a fancier thermometer than what you or I will have seen on any trip to the doctor. It's a smartphone attachment that gives temperature readouts within a couple of seconds without even having to touch the person or material it's examining, thanks to an infrared sensor. It's inexpensive, at $26-35 for those pledging to the crowdfunding drive.
Is T-Mobile Burning Too Hot?
January 29, 2015
T-Mobile US strikes again with its new Score offering. Score is like its Jump program for the company's credit-challenged customers. I like all the activity going on at T-Mobile. It is alive once again. That's the good part. However is it starting to burn too fast and too hot? If so, could it burn itself out? Jump is T-Mobile's version of similar plans offered by other carriers.
Customer Science
January 28, 2015
Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things I actually print, and I'm a writer! In a few weeks I'll publish a book, Solve for the Customer, in paperback, and the two are related. I made a discovery while writing the book that fundamentally changes what I do for a living and the title I use, hence my need to reprint.
Microsoft's Windows Reboot Could Be Legendary
January 26, 2015
I was one of the launch analysts for Windows 95, and the launch of that product is widely held -- including by Bill Gates -- as the company's pinnacle. No launch before or since ever came close to that launch, and I remain amazed that no one, including Apple or Microsoft, has ever really attempted to duplicate that effort. Windows 10 has the potential to be even greater than Windows 95.
Could Microsoft's Foggy Windows 10 Plan Be Any Smarter?
January 22, 2015
The most important and daring move that Microsoft made Wednesday is far and away making the upgrade to Windows 10 free. Seems dirt-simple and intuitive on the surface, but it represents a startling and abrupt shift in both how users will relate to Microsoft and how Microsoft innovates with Windows going forward. I'm an unabashed Apple fan -- but I can appreciate a smart move when I see one.
AT&T's Iusacell Deal Could Change Mexico
January 22, 2015
AT&T recently completed its acquisition of Mexico wireless carrier Iusacell -- so what does that mean for the future of AT&T? The growth potential is enormous. The first step is over. AT&T has closed the acquisition. It was one of the quickest deals ever, taking roughly two months from start to finish. The second step is also complete, with AT&T's Thaddeus Arroyo being promoted to CEO of Iusacell.
Time to Drill Deeper
January 21, 2015
This is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down" into big data. We've been using the term for a long time and it provides a useful metaphor for data analysis. However, we've conditioned ourselves to think of drilling down only to a superficial degree, and that needs a rethink. When data wasn't big, we were only able to scratch the surface.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
What If IBM's Rommetty and Apple's Cook Were to Swing for the Fences?
January 19, 2015
I was at IBM's z13 mainframe launch last week, and it brought back a lot of memories, because I was at IBM when the era of the mainframe collapsed. I also happened to be covering Apple when the era of the Mac collapsed, following the launch of Windows 95, and I have watched both companies recover -- largely by rediscovering what made them great in the first place.
Gadget Ogling: A New Galaxy, Awesome Audio, and One Ring That Doesn't Rule
January 17, 2015
Welcome to Gadget Dreams and Nightmares, the column that takes freshly announced gadgets out for a hypothetical test run, rendering judgement long before they hit the shelves. In the offing this week: Samsung's latest mid-range smartphone, a gesture-based ring, shiny headphones and much more. Samsung has another mid-range smartphone in the Galaxy A7.

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