Opinions

Getting the Best Out of IT Partnerships, IBM-SAP Style
May 21, 2013

There's no shortage of partner initiatives at most annual IT vendor events, but that was especially apparent at SAP's recent Sapphire NOW conference in Orlando, Fla. In large part, it's simply the nature of the event beast. Vendors work for weeks or even months on conference-related announcements, hoping to garner the attention of energized, enthusiastic attendees.

Will BlackBerry, Nokia or Amazon Replace Apple or Google?
May 20, 2013

Apple and Google are currently at the top of the mobile device heap, but both companies are vulnerable at the moment. Apple has lost its iconic CEO and appears to be chasing Samsung, and you can't lead by following. Samsung is the dominant player on Android, but Google and Samsung are having relationship problems at the moment. Both have been quietly expressing dissatisfaction with the other.

Connecting With Key Influencers in the Industry Analyst Community
May 16, 2013

If presenting to the technology industry analyst community is so important, why do most companies do such a poor job? I have participated in more analyst briefings over the last 25 years than I can remember. Companies all want the same positive result, but they all go about it very differently. Only a very few are well done and get good results. So what is the path to success?

The Digital Desires That Bank on Bitcoins
May 16, 2013

What's a Bitcoin? A Bitcoin is a form of digital currency whose creator called it "a peer-to-peer, electronic cash system." It is presently used where the parties to a transaction do not want to leave a digital trail, like credit card transactions, or any other trail for that matter. For this reason, the Bitcoin is presently mostly used for gambling, drug transactions, or speculation.

What's Behind the Hybrid Cloud Hype?
May 15, 2013

Hybrid cloud technology is garnering much attention of late -- whether for cutting-edge development and the continuous integration and release processes achieved through devops, or for traditional enterprise-proven approaches to infrastructure and applications. There's more to hybrid clouds than hype. The growth outlook for all types of cloud computing is strong.

Joe Tucci's Magic Turnaround Formula
May 13, 2013

I've been focused on and off on turnarounds since I covered IBM's from the inside out in the 1990s, so I don't know how I missed this, but EMC²'s turnaround was clearly a success, and its unique resulting organizational structure is incredibly subtle. The company is actually far more similar in breadth to HP than most folks realize, largely because they mix up EMC and EMC².

From BI to KPIs to Benchmark Success in the Cloud
May 10, 2013

Organizations of all sizes across an assortment of industries are using a growing set of cloud analytics solutions to address their Big Data, business intelligence and data integration challenges. Escalating competitive pressures and customer expectations are forcing organizations to find new ways to tap internal and external data sources to achieve their business goals.

Tech Offers Web of Support for Stroke Survivors
May 09, 2013

May is National Stroke Awareness month. I like to follow the technology advancements for stroke prevention and treatment -- and the companies making them -- because I have been a stroke survivor for nine years. We don't realize it on a daily basis, but things advance as quickly in the medical and health industries as in wireless and communications.

Tap CRM to Give Your Customers a Pleasant Surprise
May 07, 2013

So you have your CRM application in place and humming, collecting information about customers and potential customers and organizing it -- but how are you using it? Most companies pour it back into sales, marketing and support to keep feeding those machines, which is good. It's the way you realize the value from your CRM investment.

How HP Could Become the Next Apple
May 06, 2013

I was given a task the other day, and this happens every once in a while, to imagine a sequence of events that would turn HP from an industry problem to an industry leader in Apple's class. Apple went from being in far worse shape than HP's in now to become more valuable at its peak than even oil companies, so this isn't an impossible goal.

Forgetting Today's Users May Be BlackBerry's Folly
May 02, 2013

BlackBerry, formerly Research In Motion, is under a lot of scrutiny as it pursues its comeback strategy. An interesting question recently came up having to do with that effort: Is BlackBerry so busy focusing on growth and the future that it has forgotten about taking care of customer needs in the present? I'll address this both as a technology industry analyst and a long time BlackBerry fan.

Sky HDTV Could Make Your Cord-Cutting Decision Easy
April 30, 2013

It's hardly a surprise that cable and satellite television service providers are in trouble. Take decades of complacency, add in mostly awful customer service, mix liberally with resistance to change, and you have an industry heading toward self-inflicted extinction.

Social Savvy Beats Cold Read for Warming Up to Customers
April 30, 2013

If you're a dedicated skeptic like I am, you probably know the way a psychic's cold read works. Start by asking a broad question that fits almost anyone -- like, "Have you lost someone you love?" Allow the mark to fill in the blanks, and then ask further leading questions based on information fed to you until the mark thinks you're actually communicating with a dead relative.

CTIA's Eye-Opening Competition
April 25, 2013

As a judge in CTIA's annual wireless competition, I was looking for what's new, earthshaking and transformative, and I was very impressed with many entries. I think you will be as well. Every few years there is an earthquake in the wireless industry -- something new that redefines and transforms everything.

Magellan SmartGPS Does the Cloud Right
April 22, 2013

With smartphones and an increasing number of tablets becoming GPS-capable, it is easy to write off dedicated GPS players. So many seem stuck in the past -- days when devices needed a wired connection for updates and didn't seem to be aware of Web services they might be ideal for, like Yelp. I think it is time to revisit the dedicated GPS player, and I'll use the Magellan SmartGPS as an example of the current best of class.

Can Apple's 'Genius' Sprout Far From the Tree?
April 17, 2013

Messianic tendencies are seldom healthy, but they can be doubly destructive in business, where a misstep, missed trend or messy product launch can turn last year's wunderkind into this year's washout. So it's interesting to consider why Silicon Valley -- along with much of the rest of IT -- is so fixated on "rock star" executives. If you think an industry that prides itself on innovation would be immune to self-indulgent behavioral clichés, you'd be wrong.

The Rebirth of PCs, or Telling IT to Frack Off Again
April 15, 2013

I've been watching the horrid numbers surrounding the PC market with double digit declines and folks increasingly talking about the "death of the PC," but I don't think the PC is dying any more than computing was dying when the PC was created. What we are seeing is a rapid evolution of the platform -- a shift to where the calculations are made back to a centralized resource, but the end result is at least as personal as we have always had.

Using Cloud Analytics to Corral Big Data
April 12, 2013

Strategic Big Data and Actionable Analytics are two of the Top 10 Strategic Technology Trends for 2013, according to Gartner. Yet only 12 percent have a big data strategy that governs their daily operations, a recent survey of 339 data management professionals by SAS and SourceMedia found. In my view, this gap is the result of years of unfulfilled promises from a previous generation of business intelligence and data integration vendors.

The Wild and Wonderful Future of Wireless
April 11, 2013

The wireless industry is in the middle of a transformation. That means there are many new opportunities going forward, but there are many new challenges as well. Which ideas, companies and sectors will win is the question. As a wireless and technology industry analyst, I have followed and worked with many companies as they changed the industry -- and change continues.

The Say-Anything Salesperson Is a CRM Killer
April 11, 2013

I was talking to a friend of mine whose company had a rough first quarter. As is often the case, both sales and marketing came under scrutiny; several salespeople were let go, and marketing is now under a microscope. In trying to perform a post-mortem on the problems, we struck upon the issue of salespeople. The sales manager held up a former employee as an example of the kind of people he wanted; this guy was a go-getter.