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A Dramatic 16 Years for 4 Tech Titans
March 28, 2016
Following Apple's latest announcements, I noticed a number of reports on how disappointed customers were that there was nothing they wanted to wait in line for hours to buy. I personally thought they should have been excited about that, because I hate to stand in lines. I've never really figured out an Apple fanatic's penchant for pain. Still, it is very clear that today's Apple is very different.
Commoditizing Software
March 24, 2016
For more than 50 years, the IT industry has followed a well-known script associated with emerging and evolving paradigms: First a product or category is introduced, then it gains wide acceptance (or dies on the vine), followed by a long period when vendors and customers seek out more efficient ways to produce the thing. Ultimately, the category becomes so important that all must have it.
Gadget Ogling: Bathroom Bots, Bedroom Bulbs, and Doorbell Detectives
March 22, 2016
Can you imagine a time before robot vacuum cleaners? The world was a messier place, certainly in the homes of those with too little impetus to pick up a broom or vacuum cleaner once in a while. Thankfully, for those of us who don't mind sweeping but are less enthused about using the mop, robotic help is on its way in a more affordable model: the Braava Jet from iRobot.
Could Anonymous Get Trump Elected?
March 21, 2016
Much of the analysis that I've seen regarding the U.S. presidential election season concludes that it is progressing like the Goldwater vs. Johnson election in the 1960s, when the Republican Party torpedoed its own candidate, ensuring a Democratic Party win. This is happening despite statistics that suggest Hillary Clinton is an extremely weak candidate.
Does Little iPhone Mean Apple Is Growing Up?
March 17, 2016
Every few months, fans gather with excitement to see what Apple will introduce next -- so what can we expect to see from Apple on March 21? I think the most important thing will be fixing a mistake the company made two years ago. Apple will reintroduce a 4-inch iPhone. As smartphone sales slow, even Apple needs to cozy up to users. Slapping them in the face was not a good sales tactic.
A Future Without Work?
March 17, 2016
Periodically, a blatantly silly idea gains currency, spreading throughout society, and it has one of two effects: Either it scares the heck out of people, or they become enraptured with its seeming plausibility. Last week, The New York Times published a piece set as a dialog between two economics writers, titled, "A Future Without Jobs?" I thought it fell into the silly category.
Gadget Ogling: All-In-One Cooking, In-Car Movie Nights, and Rolling Robots
March 15, 2016
Tovala is going to change everything, apparently. It's a countertop cooking system that acts as oven, microwave, toaster, broiler and steamer. It appears to have all the convenience of ready-made meals, while providing healthier eating options than a typical TV dinner. While you can create your own dishes, Tovala offers its own meals created by professional chefs that are delivered fresh to your home.
Is Donald Trump Batman?
March 14, 2016
There's an old rather funny movie called The Mouse That Roared. Basically, it is about a little no-name country that decides to go to war with the U.S. and lose, so that the U.S. will pay it reparations. Only it somehow wins, to everyone's surprise. It isn't clear whether Donald Trump declared war on Silicon Valley or the other way around.
Through the CRM Lens
March 9, 2016
This is delicate and I will be scrupulously neutral in these paragraphs so as to offend no one, but I thought it would be fun to attempt an interpretation of the current political climate from the perspective and sensibilities of CRM. It will be different from any other analysis you might have come across because I do not wish to discuss candidates. I am all about the customer.
Mainstream Industries Form IoT Vanguard
March 9, 2016
Although the consumer implications of the IoT have generated plenty of public attention, the real growth in the embryonic market is coming from less visible industrial environments and business applications. The early IoT advancements may come as a surprise to some, but in these industries, organizations moving quickly to deploy more connected products and services makes sense.
Gadget Ogling: Lingering Echoes, DIY Scanner Projects, and Empowered Pitchers
March 8, 2016
Amazon is doubling down on its Alexa personal assistant with two new models of the Echo speaker: Echo Dot and Amazon Tap. The Dot is a more compact version of Echo. While it does have its own speaker, it apparently has nowhere near the quality of the Echo proper. As a standalone device, it looks more suited to standing in as an alarm clock and delivering the day's headlines than playing music.
Generation Customer: Defined by Attitude, Not Age
March 7, 2016
I hate the idea of chopping our population into generations: the Greatest Generation, the baby boomers, Generation X, Generation Y, millennials and so on. The assumption is that everyone born during an arbitrarily selected time period shares certain traits. It also results in people projecting ideas -- often romantic ones -- onto huge groups of people.
One of Amazon Echo's Babies Might Outshine the Parent
March 7, 2016
Amazon launched two new versions of Echo last week: the Echo Dot and the Amazon Tap. I've actually had the chance to look at both, and they flesh out the line nicely -- but I think the Dot actually could outshine the original Echo. I'll share some of my reactions to both devices and speculate about what could come next as Amazon expands this product line.
The Flip Side of the Shiny Internet Coin
March 3, 2016
There are two sides to every coin -- a good side and a bad side. One side helps you and the other side hurts you. The Internet is a great example: The good side lets you learn anything, about anything, anytime, any place. The bad side targets you with scams. They are running rampant, and there is not a damn thing we can do about it. How can this be, you may ask? Isn't this illegal?
Gadget Ogling: Playful Projectors, Star Wars Sounds, and Spotify-to-Go
March 1, 2016
Sony's Xperia Projector Concept turns any surface into an interactive display. One can, for instance, check the latest temperature, play games, edit documents, or make video calls. It is a self-contained system, and it does not need to connect to a smartphone or a computer to operate. It seems that Sony has designs on turning this into a portable device as well.
Google Killed the Laptop Star
February 29, 2016
Anyone who went to business school recognizes the basic tenet that you use marketing to build demand in order to sell products. Through the 1990s, there was impressive marketing surrounding laptops. Apple aggressively marketed this class, as did Microsoft, and it seemed every other brand on TV was trying to convince us we needed a new PC. PC marketing dropped off a cliff in the last decade.
Mining the Customer Base
February 24, 2016
One of the biases inherent in CRM is its orientation toward new business. This might sound strange to most people, but really, I think of it as the startup echo chamber. It's a bias in part because CRM was invented by new companies for new companies. However, the "C" part, customer, involves more than simply acquiring new ones, especially for established companies.
The Right Sales Technology Buys Time to Turn B Players Into A Players
February 24, 2016
In sales, A-B-C does not simply refer to the Alec Baldwin scene in "Glengarry Glen Ross." It's the system that sales managers (and salespeople themselves) use to categorize performance. A players smash their quotas on a regular basis; B players battle to deliver results, and usually do; C players have a history of missed objectives and should consider work in another field.
Gadget Ogling: Tweeted Cocktails, Dimensional Doodles, and Crazy Cubes
February 18, 2016
Sometimes you'll stumble upon a delectable tweet -- a melange of words, pictures, videos or GIFs that looks good enough to eat. But is it good enough to drink? Data Cocktail is a system that hunts for the latest five tweets that include keywords related to available ingredients, and then will mix a drink based on them. The machine also will print the "recipe" for the crowdsourced drink.
A Glimpse Into the 5G Wireless World
February 18, 2016
Your world is about to change. 5G is coming. Whether you are a wireless carrier, a handset maker, an app developer, a mobile TV provider, a worker, investor or consumer, your world is about to undergo a major transformation. AT&T recently announced plans to start testing 5G technology this year. Wireless data transmissions could be 10 to 100 times faster over 5G than on current 4G networks.
CRM and GDP
February 17, 2016
I was gobsmacked when I read this in Robert Gordon's The Rise and Fall of American Growth: The U.S. Standard of Living Since the Civil War: "Electric light, the first reliable internal combustion engine, and wireless transmission ... were all invented within the same three-month period at the end of 1879." It's a book full of surprises emanating from an analysis of major inflection points.
Fiorina's Presidential Road Not Taken
February 15, 2016
One of the most amazing and frustrating things about this year's U.S. presidential race is that no one learned Obama's lesson on how to make effective use of technology to win an election. It was a powerful lesson, too. Largely using a mix of analytics and social networking, a young inexperienced politician was able to roll over the anointed candidate for his party.
Gadget Ogling: A Personal Padlock, a Grown-Up Desk, and an Informative Mirror
February 10, 2016
Tapplock is a padlock that unlocks when you press your finger against a sensor to let it read your print. There are other smart padlocks on the market you can unlock using your smartphone via Bluetooth, though there are a couple of points that help Tapplock stand out. First, the price for backers of the crowdfunding campaign is reasonable, at $29 for the basic version and $49 for the larger model.
Marketing Quantification
February 10, 2016
It has been fun watching the rapid improvement of the marketing function over the last decade. The advance was in no small part due to the advances in marketing automation, and the marketing revolution is not over by a long shot. However, I think we're bumping up against a ceiling, and the improvements we can expect that make marketing faster will plateau.
Smart Email and the Path to Digital Immortality
February 8, 2016
I attended IBM Connect last week, where I checked out one of the most interesting new products you've likely never heard of -- IBM Verse. While there was a lot of discussion about how it better integrated social networking, what really intrigued me was the idea of putting cognitive computing inside an email client. "Cognitive computing" is the new way of saying "artificial intelligence."
Birth of the Modern
February 5, 2016
Nearly every generation sees the birth of what, for it, will define modern life going forward. As uncertain as the twenty-teens have been, in retrospect economists may point to this decade as being as important as the tipping points of the 1870s and 1920s. If so, there may be no better event to symbolize the beginning of the era than the Salesforce fiscal-year kick-off this week.
The Next President's Alternative Energy Agenda
February 4, 2016
Alternative energy has become a real growth engine during the last several years. It seems to bounce up and down, depending on the leadership in the White House. President Obama is a supporter, so growth has been relatively strong in recent years. The big question is, what will happen under a new president? That is a question every investor and industry worker is asking.
Gadget Ogling: Babe-Friendly Smartwatches, Pretty Routers, and Automated Aromas
February 2, 2016
If I were a parent, I assume I would have a strong opposition to giving a smartphone to an under-14 child of mine. Don't get me wrong. I would, I surmise, be all in favor of my offspring being able to tap into the Internet to explore, learn, and communicate. I'd also want my kid to be reachable at all times -- but, ideally, in a more-controlled way than by carrying a typical smartphone.
Why Is Sales-Marketing Alignment Getting Worse?
February 1, 2016
We're almost a quarter century removed from the coining of the phrase "sales and marketing alignment." Businesses have been wrestling with the idea of coordinating two teams of people with different skill sets, ideas and goals since the emergence of marketing as a profession. Meanwhile, business leaders often cite the need to use data to unite sales and marketing around a single mission.
How Analytics Could Upset the Presidential Frontrunners
February 1, 2016
Given all the campaign drama, there was little else on my mind when I started to write my column at the end of last week. The also-rans really didn't understand how suicidal Trump's comments were about fans supporting him even if he shot someone in New York. Also, Clinton's use of a nonauthorized BlackBerry revealed what she really thought of the Obama administration.
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What best reflects your opinion on online privacy?
We need new laws to curb government spying.
It's dead -- Google, Facebook and others killed it.
Personalized advertising is the worst -- it's creepy.
It's achievable through encryption and other tech.
It's an overblown issue -- I have nothing to hide.