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CyberSource Peak Season Fraud Management Guide
FCC's Spectrum Cash Cow Produces Rich Milk
November 25, 2014
Bidding for wireless spectrum in the United States Federal Communications Commission's latest auction has gone through the roof, raising more than $36 billion as of Tuesday morning. A total of 70 qualified bidders are seeking 1,614 licenses in the 1695-1710 Mhz, 1755-1780 Mhz and 2155-2180 MHz bands. The auction almost certainly will raise even more money over the next few weeks.
FCC Chair Asserts Independence in Net Neutrality Fracas
November 13, 2014
FCC Chairman Tom Wheeler has responded to the White House's proposal for Net neutrality rules by reasserting his agency's independence in a meeting with executives of Google, Yahoo and other Internet companies following President Obama's Monday call to action. The president urged the FCC to ensure Net neutrality by interpreting Title II of the Telecommunications Act to govern ISPs.
AT&T Paves the Wireless Future's Way
November 13, 2014
AT&T shared plenty of powerful information and insights about growth for the company and the industry in general at last week's industry analyst meeting. The wireless, telecom, television and Internet businesses will continue to grow and to change in 2015 and beyond. Whether you are a customer, a worker, an investor or a partner, understanding how change will come will be key to success.
Battered Aereo Takes a Couple More Blows
October 28, 2014
U.S. District Judge Alison Nathan last week granted broadcasters' request for a temporary restraining order against Aereo. This is the latest setback for the would-be cable-killer service, which was suspended following a Supreme Court ruling this summer. Aereo had utilized small dime-sized antennas to capture over-the-air TV signals and stream the content to subscribers over the Internet.
Toll Fraud Can Take a Big Toll on SMBs
October 22, 2014
Toll fraud -- the hijacking of a phone system to dial out to premium numbers in distant countries at several dollars a minute -- costs companies more than $4.7 billion a year, up nearly $1 billion from 2011. Major carriers, such as the companies that make up the CFCA, have sophisticated fraud systems in place to catch hackers, and they can afford to credit customers for fraudulent charges.
No More Wireless Mergers? No Problem
October 16, 2014
Big news: The new wireless world in the United States, which has been led by AT&T Mobility, Verizon Wireless, Sprint and T-Mobile, will stay exactly the same. That's right -- Iliad no longer is interested in T-Mobile. There will be no changes -- for now, anyway. So can we finally forget about all the merger distractions and focus on competing again? Please!
PayPal, eBay Headed for Splitsville
October 01, 2014
eBay on Tuesday announced that its 12-year marriage to PayPal was coming to an end. The move comes mere months after eBay beat down an attempt by corporate raider Carl Icahn to peel PayPal from the online auction site. "For more than a decade, eBay and PayPal have mutually benefited from being part of one company, creating substantial shareholder value," said eBay President and CEO John Donahoe.
Comcast Blasts TWC Merger Foes
September 25, 2014
Comcast on Tuesday lashed out at critics of its $45.2 billion bid for TWC, accusing Discovery Communications of making "extortionate demands." Netflix also drew Comcast's ire. The proposed merger is in the public interest, Comcast maintained. "It is not extortion to demand that Comcast provide its own customers the broadband speeds they've paid for," said Netflix spokesperson Cliff Edwards.
FCC Chews on the Mobile Net Neutrality Question
September 17, 2014
The FCC on Tuesday hosted a roundtable discussion on the possibility of Net neutrality rules being applied to mobile networks. Participants in the talk included representatives from The Center for Media Justice, Consumers Union and CTIA. FCC Chairman Tom Wheeler earlier this year suggested that the 2010 rules, which exempted mobile services from Net neutrality provisions, should be reconsidered.
DoD Ramps Up Security as It Drifts Toward Cloud
September 12, 2014
DoD is committed to pursuing cloud-based services and steadily has been improving its capabilities to utilize the technology. The latest evidence of its embracing the cloud is approval of a protocol that will facilitate the use of the technology at higher security levels. DISA has granted provisional authorization for the use of cloud services to levels 3 to 5 of its Cloud Security Model.
Comcast Ad Tinkering Could Muck Up WiFi Security
September 10, 2014
Comcast has begun using JavaScript injection to serve ads for its services to devices connected to its publicly accessible Xfinity WiFi hotspots across the U.S. The ads are fleeting, but they can appear roughly every seven minutes. The program reportedly began months ago. "This practice is definitely concerning for multiple reasons," said the Electronic Freedom Foundation's Jeremy Gillula.
Americans Mad as Hell Over Proposed Net Neutrality Rules
September 04, 2014
More than 99 percent of the 800,000 or so comments on Net neutrality the FCC released last month were in favor of an open Internet, according to the Sunlight Foundation's analysis of the comments. At least 60 percent of the comments, or more than 484,000, were form letters written by organized campaigns, although that is a lower percentage than is common for high-volume regulatory issues.
TWC Bungle Could Jeopardize Comcast Merger
August 28, 2014
Time Warner Cable suffered a massive service outage in the wee hours of Wednesday morning, leaving an unknown number of its nearly 12 million customers nationwide without service for hours. "As of 6 a.m. ET, services were largely restored ... . As of 8 a.m., all services were back to normal," said TWC's Eric Mangan. Well, not quite all -- Downdetector's statistics showed outages continued.
Comcast: Friendlier Attitudes Aren't Enough
August 28, 2014
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry.
Comcast Really Does Hate Its Customers
August 25, 2014
We were treated to the customer support call from hell earlier this month when a couple of well-connected bloggers taped their call to Comcast attempting to disconnect from the service and posted it online. Apparently there has been a sequel. The clear lesson -- particularly from the second call -- is that if you talk to Comcast support you need to record the call if you don't want to get screwed.
Netflix Ponies Up for Better TWC Net Connection
August 21, 2014
Netflix on Tuesday announced that it has signed an interconnection agreement with Time Warner Cable, marking the fourth such deal the content provider has signed with a major Internet service provider. Netflix in recent months has signed similar agreements with Comcast, Verizon and AT&T. News of the agreement has raised fresh concerns about the future of Net neutrality.
Thanks, C Spire - for Leading Mississippi Schools to Tech's Fast Lane
July 31, 2014
If you have been following business and personal technology in recent years, you've seen a quantum leap forward. Unfortunately, education is not moving ahead as quickly. Technology can help, though, and C Spire is setting a good example, propelling Mississippi schools forward. C Spire is helping schools and entire cities create a quantum leap of their own.
Sprint Jumps Aboard Google's Apps for Business Bandwagon
July 24, 2014
Sprint will begin selling Google Apps for Business services to enterprise customers starting next month through a new partnership announced Wednesday. Included in Sprint's mobile-focused offering will be a full array of deployment and support services, along with value-added services such as single sign-on. Among the packages included in Google Apps are Gmail, Google Drive and Google Docs.
Dish's Hopper DVR Is No Aereo
July 17, 2014
Dish Network this week chalked up another legal victory for its Hopper DVR service. An appeals court rejected Fox's bid to disallow some features in the Hopper platform, namely the place-shifting capabilities of Dish Anywhere and Hopper Transfers. Dish Anywhere gives Hopper customers the option to view content remotely from Internet-connected devices like tablets, smartphones and computers.
Comcast Rep Tears Into Fleeing Customer 'Like a Pit Bull on a Pork Chop'
July 15, 2014
Comcast on Tuesday was scrambling to repair the damage after a phone representative's rude treatment of a couple trying to disconnect their service went viral, thanks to a recording posted on the Web. The couple -- former Engadget editor Ryan Block, now at AOL, and his wife, TV host and writer Veronica Belmont -- called Comcast over the weekend and asked to cancel their service over the phone.
Internet Heavyweights Lock Arms to Block Fast Lane
July 15, 2014
A trade association including Amazon, Google and Netflix on Monday called on the U.S. Federal Communications Commission to adopt rules banning deals by broadband providers for faster delivery of some Internet traffic. The Internet Association, in written testimony submitted to the FCC, called for simple "light touch" rules to ensure an open and neutral Internet.
Aereo Aims to Make Lemonade From Supreme Court's Lemons
July 11, 2014
After the Supreme Court appeared to deliver a death blow to Aereo, it has latched onto a part of the Court's decision in an effort to stay alive. The Court determined that Aereo flouted copyright rules by retransmitting programming without a license. Aereo let users watch broadcast TV over the Internet for a monthly fee. Its goal was to give consumers greater TV-viewing flexibility.
Supreme Court Puts Kibosh on Aereo
June 25, 2014
Aereo may be dead in the water after the Supreme Court ruled it broke federal law by retransmitting programming without paying copyright fees. The company, which allows consumers to watch broadcast TV over the Internet, had been in long-running legal battles with broadcasters. "Today's decision clearly states that how the technology works does not matter," said Aereo founder and CEO Chet Kanojia.
Dems Push Net Neutrality Against the Odds
June 19, 2014
Congressional Democrats are taking another go at Net neutrality. Sen. Patrick Leahy, chairman of the Senate Judiciary Committee, and Rep. Doris Matsui, a member of the House Energy Subcommittee on Communications and Technology, have introduced an act that would require the FCC to ban "paid prioritization" agreements between a broadband provider and a content provider.

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