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Google, Facebook and Twitter Agree to Pull Hate Speech in Germany
December 18, 2015
Germany on Tuesday announced that Google's YouTube, Facebook and Twitter have agreed to its demands to remove hate speech appearing on their networks within 24 hours after a removal request has been made. The measures include best practice mechanisms that FSM, a nonprofit association dedicated to the protection of minors, and its members, including Google, have developed.
WhatsApp Brouhaha Breaks Out in Brazil
December 17, 2015
A Brazilian judge on Thursday lifted the ban a different judge had imposed on WhatsApp hours earlier, according to reports. It did not seem reasonable to affect millions of users to penalize Facebook, WhatsApp's owner, for failing to cooperate with judicial rulings, the judge reportedly said, suggesting that the imposition of a larger fine would have been more appropriate.
Twitter Alerts Users to State-Sponsored Cyberattack Threat
December 15, 2015
Twitter last week began warning some of its members that they may be the target of a state-sponsored attack on their accounts. Coldhak posted to its Twitter account a copy of the warning it received. It's among a small number of accounts that state-sponsored actors may be targeting in an attempt to obtain information such as email addresses, IP addresses and phone numbers, Twitter warned.
Twitter Sics Promoted Tweets on Logged-Out Users
December 11, 2015
Twitter on Thursday revealed it's testing the expansion of promoted tweets aimed at logged-out users. The company has been searching for ways to monetize the patronage of the roughly 500 million logged-out users per month who hop off Google for a moment to read tweet or two. The glue here is more tweets, more content. The test will enable logged-out users to view promoted tweets.
Zuckerberg Has Muslims' Backs
December 10, 2015
Facebook CEO Mark Zuckerberg on Wednesday posted a message of support to Muslims in the Facebook community and around the world. Zuckerberg's post stands in stark contrast to presidential candidate Donald Trump's verbal attacks on all Muslims, including his call earlier this week to ban them from entering the United States. Supporters cheered when Trump suggested the ban at a rally.
Feinstein Revives Terrorist Activity Reporting Bill
December 10, 2015
Sen. Dianne Feinstein has reintroduced a bill that would require technology companies to alert law enforcement of certain activities that might be related to terrorist threats. It would mandate that technology companies notify authorities of communications regarding attack planning, recruitment, or distribution of information relating to explosives if they should become aware of that activity.
Social Media Firms Face Quandary Over Terror Prevention
December 8, 2015
Following the recent terrorist attacks in Paris and San Bernardino, Calif., social media companies are coming under increased pressure, both internally and externally, to protect their networks from being used as platforms for operational planning and propaganda. "We should build tools to help de-escalate tensions on social media," wrote Google Executive Chairman Eric Schmidt in an op-ed.
Facebook Lets Ordinary People Try Out Live Video
December 7, 2015
Facebook last week launched a beta of its Live Video service for a small percentage of iPhone users in the United States. Live Video reportedly will be available for the Android platform at a later date. Facebook also has launched a pilot to make it easier to share videos from mobile devices. Some iPhone and Android device users can tap the "What's on your mind?" prompt to trigger a drop-down menu of the options they can share.
Social Media's Troubling Terrorist Infestation
December 4, 2015
For individuals, social networking means sharing small moments and major events in life. For businesses, social media marketing can help build brands. For terrorist groups such as ISIS, the Islamic State of Iraq and Syria, social networks increasingly are the tool of choice for delivering messages of hate and recruiting new members to their cause. ISIS has exploited Twitter to send out propaganda.
Zuckerberg and Chan Pledge Billions to Charity in Love Letter to Baby
December 2, 2015
Facebook CEO Mark Zuckerberg and wife Priscilla Chan posted an open letter to their baby daughter, Max, explaining why they plan to give away 99 percent of their Facebook shares -- worth about $45 billion currently -- to philanthropic causes. The couple intend to make the donations gradually over the course of their lives. Zuckerberg and Chan seek to advance human potential and promote equality.
How to Go Viral: E-Commerce Marketing Strategies
December 1, 2015
Once you've started your e-commerce business, one of the first steps toward success is to get the word out about your products. With all the different social media and other platforms available, however, effective marketing is more complex than ever. It's important to have a balanced and far-reaching strategy -- one that's just as focused on reaching long-term goals as it is on going viral.
Ramping Up Tech Could Give Retailers a CX Edge
December 1, 2015
Despite all the talk about the customer journey, the increasing use of CRM, the omnichannel approach, and the seamless customer experience, stores still don't have technology down pat for the holiday rush, according to the "2015 Connected Shoppers Report" Salesforce released last month. In-store shoppers want associates to know their purchase history, but only 10 percent believe this will happen.
Austrian High Court to Rule on Class Action Status in Facebook Privacy Case
November 27, 2015
The Austrian Supreme Court will consider whether a suit against Facebook Ireland can proceed as a class action. Austrian privacy activist Max Schrems brought the suit to challenge the transfer of private data to Facebook's European subsidiary in Ireland. The Vienna Court of Appeals previously had ruled that the suit could be filed locally, as Schrems' claim fell under local privacy laws there.
The Mystery of the Missing LinkedIn Post Views
November 25, 2015
There's a disconnect between the number of connections a LinkedIn user has and the number of post views attracted, LinkedIn influencer Itai Leshem noticed. Prepping his startup for the launchpad, Leshem dug into LinkedIn's post distribution data for about six hours one day and found a number of LinkedIn influencers with millions of followers who averaged only thousands of post views -- or less.
Facebook Tests Tools to Make Breakups More Bearable
November 24, 2015
Facebook last week announced it was testing tools that will let people manage their post-breakup life on its pages. "Today social media means that you are guaranteed to run into your ex, and he or she might very well be wrapped around a new partner," relationship expert Wendy Walsh said. "Research has shown that those who don't disconnect electronically have a harder time getting over a breakup."
Google+ Tries On New Social Media Identity
November 19, 2015
Google has reintroduced its Google+ social network with major revisions to its look and feel, as part of a last ditch effort to make the struggling site a player in a much deeper and more crowded landscape. The site has undergone a major redesign that takes away some of the bloat that slowed down the navigation process, the company said. Its new focus is to serve as a virtual gathering place.
ISIS Mocks Anonymous' War Declaration
November 18, 2015
ISIS has rebuffed the declaration of cyberwar Anonymous issued. "The #Anonymous hackers threatened in new video release that they will carry out a major hack operation on the Islamic state (idiots)," reads a message posted in a Telegram channel believed to be affiliated with ISIS hackers. "What they gonna hack," it continues. "All what they can do is hacking Alansar twitter accounts, emails etc."
Hootsuite Adds Social Chops to Microsoft Dynamics CRM
November 17, 2015
Hootsuite on Tuesday announced an integration with Microsoft Dynamics CRM, Microsoft SharePoint and Microsoft Yammer. The collaboration will let enterprises use social content in meaningful ways for social marketing, social selling, social customer support, and internal collaboration, noted Kevin Zellmer, Hootsuite's vice president of corporate and business development.
Facebook to Broaden Use of Safety Check in Disasters
November 16, 2015
Facebook faced a social media firestorm this weekend for deploying its safety check tool during Friday's terrorist attacks in Paris. Large numbers of people used social media to let loved ones and officials know they were hiding, injured, or safe and out of harm's way. The decision provoked questions over why the technology was not deployed during similar incidents in other regions.
Channel Choosing: Where and How to Sell Online
November 10, 2015
Selling products online requires answering one basic question: where? Beyond traditional business websites, entrepreneurs have a cornucopia of choices, including Etsy, Amazon, eBay and Facebook. Making use of these alternatives can be a vital part of a business' sales strategy. Choosing where to sell products online requires evaluating the fit between channel and product.
Now Facebook Users Can Tell Their Music Stories
November 6, 2015
Facebook on Thursday announced Music Stories, a feature in its iPhone app that lets users post links to music they like with comments. Clicking the link will launch a 30-second preview of the music, which is streamed from either Apple Music or Spotify. Listeners then can purchase the music from the service or save it to their account there.
Instagram Shows Off Collections in New Curated Video Channel
November 5, 2015
Instagram last week began offering packaged videos tied to topical events, starting with a stream of video content to celebrate Halloween. In launching a curated content initiative, Instagram, which is owned by Facebook, is following in the steps of Snapchat and Twitter. Snapchat launched Live Stories in June, and Twitter introduced a feature called Moments last month.
SAP's New Jam Communities Promise Stickier Customer Experience
October 23, 2015
SAP this week released SAP Jam Communities edition for Hybris, which delivers real-time product and service information to customers on company websites. The software can display personally relevant recommendations and reviews directly to customers in e-commerce stores. In essence, it lets companies embed access to relevant material and include a buy button in online customer community pages.
Twitter Talks Up New Storytelling Tools
October 22, 2015
Twitter announced two tools, a Collections API, and an ecosystem of partners designed to let publishers organize tweets to better tell a tale. The API creates a single Collection ID that can be used to edit, update and publish a story from any tool in the Twitter ecosystem. Publishers can find tweets and organize them into a single story, then display them on their own websites or in their apps.
YouTube Red Offers Paying Customers Ad-Free PewDiePie
October 22, 2015
YouTube on Wednesday introduced YouTube Red, a $10 a month ad-free channel. Membership extends across devices, and consumers can access the service from other YouTube channels or apps, including YouTube Gaming. Subscribers to YouTube Red will get a twofer -- it automatically provides access to Google Play Music, which also carries a $10 subscription tag.
Fantasy Sports: Socializing Betting
October 16, 2015
It passes through the channels of federal laws, spills across state lines and even bleeds into the protected realm of college sports. The multibillion-dollar industry that is fantasy sports has stood up to legal challenges so far, but the surging sector still battles problems with perception and faces questions about its future. Allegations of insider trading recently aren't the only issue.
Half a Dorsey May Mean Trouble for IPO-Bound Square
October 15, 2015
Square on Wednesday announced that it had registered with the Securities and Exchange Commission for its long-expected initial public offering. A startup that specializes in electronic payments, Square has been operating in the red. It plans to raise up to $275 million in its IPO, it disclosed in its SEC filing. However, market conditions currently are not considered very favorable for IPOs.
Facebook Sets New Lures for Video Viewers
October 15, 2015
Facebook on Tuesday revealed it's experimenting with making video clips easier for users to find in its mobile and desktop applications. In coming days, a limited number of users will see the new format. "We look forward to seeing how people use it to discover, watch and share videos with their friends," said Will Cathcart, vice president of product management at Facebook.
Twitter Slashes Workforce as Dorsey Aims to Restore Confidence
October 14, 2015
Investors cheered after Twitter CEO Jack Dorsey's announcement to cut up to 336 jobs, or 8 percent of the global workforce, as part of an effort to strengthen long-term growth. Dorsey, the company cofounder who last week reclaimed his former position as chief executive, announced the painful round of cuts in a memo to employees, emphasizing plans to monetize the company's core product offerings.
Facebook Tinkers With M-Commerce Tools
October 13, 2015
Facebook has added several new features designed to encourage m-commerce. One of them, Canvas, aims to improve mobile ad delivery. It isn't that people flat-out dislike ads on Facebook. However, Facebook's ad delivery service has suffered from the redirect. Canvas is designed to plug the conversion leak. With Canvas, a click quickly produces an assortment of a merchant's products in a native ad.
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