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Oracle's DB Dilemma
February 17, 2017
Seeking Alpha is an online outfit that offers investors good research and analysis on tech vendors, and it is especially well versed in Oracle. Its writers' expertise involves matching technologies to investment attractiveness. I am sure you are familiar with the type. XYZ company's product does this, it should result in sales of this much, and that will drive profits so that the stock is worth so much. You get the idea.
Output vs. Outcomes
February 14, 2017
How many times have we been lulled into complacency over getting a project or a product done but not necessarily well received, because it was someone else's gig? This is a great reminder that the job isn't done simply because we produce something and shove it out the door. It's also a cue to pay close attention to what our CRM systems tell us. Our concept of a product has changed.
FTC's Lawsuit Should Make You Feel Very Insecure About the IoT
February 14, 2017
Even though D-Link expressly promised that many of its wireless devices had the highest level of security available, the FTC last month filed a lawsuit that alleges otherwise. The FTC filing includes copies of online marketing materials and technical specifications for D-Link's products, and flatly declares that "thousands of Defendants' routers and cameras have been vulnerable to attacks."
Tesla Goes Underground and Uber Takes to the Skies: The Birth of Magic
February 13, 2017
As in crazy short, in a very short period of time we have two very different companies looking at two very different ways to eliminate traffic. Tesla wants to tunnel under the ground to avoid traffic, while Uber wants to fly overhead. Transportation has been a tad static for the last 40 years or so, and that apparently is about to change big time. This is just the start.
Gadget Ogling: Gaming's New Virtual Reality Frontier and Personal Cargo Robots
February 10, 2017
Regular readers will know that I've played games my entire life. I hold deep reverence for the care and attention that go into creating these experiences, and I've rarely met a game I didn't want to conquer. Yet I am nervous about virtual reality. I've tried it and found those disorientating worlds difficult to handle, though I suspect that over time I could grow more accustomed to it.
Winning the Sales Talent War in the Big Data Era
February 8, 2017
Had a hard time hiring sales talent lately? You aren't alone. And guess what? It's only going to get worse! There are a lot of headwinds confronting sales recruiters these days. Among the strongest: The number of sales jobs is projected to grow 18.8 percent between 2010 and 2020, according to the Bureau of Labor Statistics -- so you're facing stiffer competition for talent.
Is Salesforce Getting Serious About the Back Office?
February 8, 2017
Even as Salesforce aggressively seeks to consolidate its position as the leader of cloud-based front-office applications via a series of acquisitions, it is possible that 2017 could be the year the company uses some of the same purchases to make a strategic move. Salesforce soon may become a major player in the back-office financial management and ERP market as well.
How Linux Helped Me Become an Empowered Computer User
February 7, 2017
If asked, my friends could readily attest to my profound passion for Linux, so it might surprise you to know that hardly two years ago, I barely knew what Linux was, let alone had any earnest interest in switching from Windows. Although a shift as dramatic as this may seem astonishing when considered in hindsight, analyzing my path from one push or influence to the next paints a more telling picture.
Ode to Sprint: Somebody Calls You, You Answer Quite Slowly
February 7, 2017
As I write this, I'm listening to twangy guitar music that calls up vague images of big spiny cactus, dust, and a riderless swaybacked horse. Lots of dust. I've been listening to the same few bars for 43 minutes and counting. Every few seconds, the music is interrupted by this: "We apologize for the wait. We are currently experiencing higher than normal volumes and long hold times. ..."
Was Apple's Outstanding Q1 a Fluke?
February 6, 2017
Apple had a good quarter, but if you look under the numbers there is a ton of trouble. It just dropped behind Google in brand value, and valuation may crater in a few months. The iPhone 7 did well, but that shouldn't be a surprise, given that its biggest competitor, Samsung, saw its phone literally go up in flames last quarter. The Galaxy 8 is coming, though, and it looks really impressive.
Tech Industry Gets Political
January 31, 2017
In the last decade or so, the tech industry has become increasingly political, which is different from being politicized. If I had to guess, I'd say that for the most part everyone is on the same page. However, many of the largest technology concerns have come to the realization that to protect their outlook, they need representation in Washington in the form of lobbyists.
Can the TV Industry Sustain Falling Prices?
January 30, 2017
Every year in advance of the Super Bowl, there are big sales on TVs, and this year is no exception. It also could be a milestone, as TVs could be bottoming out. TV prices are near a record low, yet sales continue to slip. In the long run, that won't be good for the industry or consumers. There was an "abrupt weakening of global demand for TV sets," IHS Markit concluded last year.
BlackBerry, Microsoft and the Ever-Smarter Connected Car
January 30, 2017
BlackBerry last week announced that its turnaround was finished, and Microsoft finally provided some information on its new connected car deliverables. One strange thing was that after CEO John Chen excitedly pointed out that BlackBerry had displaced Microsoft in Ford, he then announced a strategic initiative to work more closely with Microsoft on BlackBerry's own market-leading QNX car OS.
Customizing a Computer? Here's What You Need
January 26, 2017
There are plenty of reasons to build a custom computer. While custom computers may initially be more expensive than prepackaged desktops or laptops, they can provide you with nearly endless possibilities, whether you're looking for a top-notch gaming machine, a system for mixing music, or the ideal choice for developing Web applications. Custom is the way to go for performance and flexibility.
Top CRM Blogs of 2016: Countdown, Part 2
January 24, 2017
There's something to be said for consistency. Baseball Hall-of-Famer Tony Gwynn hit over .300 19 years in a row. The swallows have returned to Mission San Juan Capistrano every year since 1812. Richard Belzer played Detective John Munch in nine different television series over 23 years. Doing things well for a long time should earn you some attention for your efforts.
Oracle's Important Little Acquisition
January 23, 2017
Oracle last week announced the acquisition of Apiary, a small company that tucks into its product line and will not make much of a splash in the financial pages or possibly even in tech circles. Nonetheless, it's important strategic news. The value of the deal wasn't publicized -- but given the parameters, the dollars will get lost in the rounding of Oracle's overall revenue and profit numbers.
The US Press Corps vs. Trump: A Teachable Moment
January 23, 2017
Life is about negotiation. We negotiate our relationships -- including marriage, which is a contract that many don't take seriously. We negotiate our jobs, and we negotiate our interactions with our families. Those who are good at this tend to have relatively happy lives. While they don't get everything they might want, they get more than most. When things degrade into wars, both sides lose.
Adaptive Intelligent Applications
January 18, 2017
At OpenWorld, Oracle jumped into the AI and machine learning space for its CX products, aka CRM, and other applications, like HCM, with an interesting difference -- a huge data store to help educate the algorithms that work for you. Machine learning depends on data about prior situations that the learning algorithms can use to get smart about a situation. Ten examples are good, 100 are better.
Did BuzzFeed Just Commit Suicide?
January 16, 2017
Remember the oldie, "You Don't Mess Around With Jim"? The chorus goes like this: "You don't tug on superman's cape, You don't spit into the wind, You don't pull the mask off that old lone ranger, And you don't mess around with Jim." One of the lessons we learned last year is that what goes for "Jim" likely also goes for Peter Thiel, who is one of President-elect Donald Trump's leading supporters.
Top CRM Blogs of 2016: Countdown, Part 1
January 13, 2017
In a year when it seemed that CRM continued to blur into other technologies -- AI, the IoT, analytics, predictive tools -- there was no shortage of things to blog about. However, only a few bloggers really captured what was going on in CRM in 2016 and reflected the evolution of the technology in their own unique ways. Doing that is a great way to land on our list of the 20 Best CRM Blogs.
Gadget Ogling: The CES Spectacular Edition
January 12, 2017
Trust Razer to come up with something completely ridiculous that I need in my life immediately. Project Ariana is a projector that incorporates Razer's full-spectrum lighting system, Chroma. It uses a wide-angle lens to project images. Its 3D depth-sensing cameras detect objects in a room and adjust for them accordingly so that it still projects a flat image.
The Crystallization of Salesforce's IoT Strategy
January 12, 2017
While the general public's fascination with technology largely has been focused on the latest connected products unveiled at the recent CES conference in Las Vegas, many companies are trying to figure out where the real business opportunities lie in the long-awaited rise of the Internet of Things. One of the early proponents of IoT's unprecedented potential was Salesforce.com.
Oracle's Cloud Strategy: A Fine Balance
January 11, 2017
Oracle recently held a call for analysts to discuss its results for the last quarter, and there were multiple bright spots. It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company. A casual observer might not be convinced, since the macro numbers show a company barely growing.
CES 2017's Magic
January 9, 2017
CES was a fascinating show this year. One of the things that made it so fascinating was that everyone and their brother had cars demonstrating one form of technology or another. It kind of makes me wonder what we'll see at the next car show -- PCs, drones, tablets and smartphones? That wasn't the only surprise at the show, though. Nvidia, long thought of as living in Intel's shadow, broke out.
Gadget Ogling: Floating Speakers, Neckbrace Audio, and Charming Caffeine Fixes
January 6, 2017
LG features twice in this edition of the column with two very different but similarly strange speakers. The "Levitating Portable Speaker" has as descriptive and accurate a name as the "Small Transparent Speaker" from last month's edition of this column. You can call it "PJ9" if you prefer the duller moniker. Yes, through the magic of electromagnets and a base station, this speaker will levitate and pump out audio in every direction.
Customer Service Takes a Turn
January 4, 2017
It's widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve. Those channels are here to stay, because when they work well, they solve problems for pennies. It can cost many dollars to resolve an issue through the efforts of conventional agents. So there's a decided bias for self-service.
Looking Ahead to CES: This Will Be a Big One
January 2, 2017
CES week is here, and it's the one week of the year I look forward to looking back on. CES is a killer show -- not because you are up to your armpits in interesting new products, but because it is so spread out that it'll kill your legs as you hike all over the damn place. One year, I walked so much I actually ripped the soles off both shoes. This show is weird, in that it really comes too early.
2016: The Year That Was
December 26, 2016
2016 really was a year like no other. We had yet another election defined by the misuse of analytics -- and folks seem to be getting worse rather than better at this. We had a rush to robotics, particularly self-driving cars, and some firms even leaped ahead to self-flying, people-delivering drones. We had a wave of fake news, mostly paid for by Google, because that company has no compass.
Gadget Ogling: Heightened Hearing, Toasty Toes, and Glass Speakers
December 22, 2016
Bose's latest earbuds are designed to help you tune in to the specific sounds you want to hear. Hearphones are a sort of blend of noise-cancelling earbuds and hearing aids. There are several presets in the app, with names like "focused conversation," "gym," "airplane" and "television." You can opt to crank up the volume on all sound from the world around you or turn it down.
Is Peter Thiel the Most Powerful Person in Tech?
December 19, 2016
There are generally two paths for dealing with someone in power when disagreements arise. One is to confront, and the other is to understand and influence. What is interesting is the most common path taken is the former while the most successful is the latter. I think the reason is that the former path is both the natural path for disagreement and the most visible.
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What's your reaction to the Turkish Crime Family's claim that it can access hundreds of millions of iCloud accounts?
I'm very worried -- I take all cyberthreats seriously.
I'm feeling secure -- I changed my password and set up 2FA.
I'm angry -- companies need to be more responsible.
I'm not at all concerned -- I trust Apple.
I'm resigned -- I expect to be breached at some point.
I don't care much -- the world has bigger problems.