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CES Insanity in 2016: The Cannabis Defense
January 4, 2016
CES is probably the best example that folks who work around tech are just a tad insane. While no big product has yet emerged, there will be a ton of crazy stuff to see. Yes, there will be robots, smartwatches, tablets, PCs, smart appliances, exoskeletons, body monitors, head thumpers, drones, self-driving cars, augmented reality, virtual reality, holographics, 3D printers, and a ton of junk.
Smart Homes Meet Connected Cars: X Marks the Spot
December 29, 2015
Several factors have contributed to the sudden expansion of connected car services available or coming to the market, notably the expansion of mobile broadband networks, high penetration of smartphones, and automakers' re-evaluation of connected services as a competitive advantage. Crossover between connected car and smart home ecosystems offers a unique opportunity for the ecosystem players.
Gadget Ogling: Streaming Socks, a High-Powered Hoverboard, and a Vigilant Vacuum
December 29, 2015
Finally, a pair of socks I would not be ever-so-slightly disappointed to find among my gifts on Christmas morning. Netflix has released some designs for socks that can stop streaming the show or movie you're streaming if you should nod off. The socks detect when you've stopped moving for a long period and hit the pause button. If you're still awake, you can wiggle your big toe to halt the action.
Looking Ahead to 2016
December 28, 2015
Next week is CES, and I am so looking forward to coming home from that show. It used to be a lot of fun, but it covers such a massive amount of space that just getting around takes up much of the time. Given that most folks do prebriefings if they are smart, and that most of the really cool stuff is behind closed doors and not on the show floor, every year I question the intelligence of going.
Forecasting 2016
December 23, 2015
My favorite Boston FM radio DJ was Charles Laquidara, who would end his show with the words, "If the creek don't rise, if the good Lord's willing, if there ain't no meltdown, we'll do it all over again tomorrow right here on The Biiiiig Mattress!" It impressed me that even one day out, he'd caveat his prediction of being there tomorrow. Unlike my hero, I will attempt to forecast the year ahead.
CRM Predictions: Spotting the Critical Connections
December 22, 2015
At this time of the year, there's a clamoring among the business publishing class for predictions. That is partly because prediction stories are considered easy to write, and once they're done the staff can go celebrate the holidays while their publication continues to deliver content. However, having written a lot of prediction stories in the past, I can tell you that they are not easy to write.
10 Things on an Apple Fan's 2016 Wish List
December 22, 2015
When your favorite consumer tech company is also the best consumer tech company in the world, and said tech company is generally a magnet for hyperbole and blind customer loyalty -- while also producing more products at higher levels of quality than ever before -- what's left to really wish for? Plenty, it turns out. I'm not talking about a new Apple car or even any special new product category.
2015: Looking Back at an Amazing Year
December 21, 2015
I'm kind of surprised it took us so long to figure out that an iPod-like product with a Siri-like voice interface would be a massive hit in the home. As I write this, the numbers suggest the breakout product this holiday is the Amazon Echo. It once again showcases that if you create something that is plug-and-play easy and does at least one thing folks want to do well, it will be a hit.
Gadget Ogling: Long-Lasting Smartphones, Burglar-Busting Drones, and Ski-Obsessed Sensors
December 19, 2015
If the dream for many in the modern world is to have a smartphone that never needs a charge, Oukitel's K10000 is a pretty good runner-up. The smartphone is named for its 10,000mAh battery. When subjected to "normal" use, it's good for 10 to 15 days between charges. Given that many smartphones will need some extra juice after around 10 hours of typical use, that seems a tall order.
The Trouble With Hoverboards and Lithium-Ion Batteries
December 14, 2015
As I'm writing this, a few more hoverboards have caught fire, and they now are banned on most domestic airlines, suggesting that shipping these things fast could be a problem. Australia even has put out a specific warning on hoverboards. The biggest problem is that a lithium ion fire in a large battery pack like this could burn down your house, and that would be an ugly end to holiday festivities.
Gadget Ogling: Unappetizing Apple Juice, a Fistful of Virtual Reality, and Considerate Drones
December 12, 2015
After years of seeing third-party companies release battery pack cases for its iPhone line, Apple finally has entered the market itself. The Smart Battery Case aims to protect your iPhone and provide it with extra power when you need it. A full charge on the phone and the battery case delivers up to 25 hours of talk time, and up to 18 hours of LTE Internet use.
27 Highly Desirable Gifts for Apple-Loving Fanatics - and 1 to Skip
December 10, 2015
Chances are, you know an Apple fanatic -- someone whose iPhone, Mac or iPad is a prized possession. If you don't know a true fanatic, you probably know a fan -- or barring that, someone who might appreciate an Apple-made gift this holiday season. To help you cut through the chaff, from one Apple fanatic to... someone else entirely, I've put together a list of the best Apple gifts.
2015: The Year of Intelligence
December 9, 2015
This year we traded in terminologies going from big data and analytics to digital disruption as the market-moving meme. I am not sure either one hits the spot, but they give me something to write about. Other things happened in 2015 too, but I'm just going to focus here. It seems to me we focus on the symptoms and not the root causes too often in this business.
End of Year Goodies
December 8, 2015
The end of the year brings out some interesting goodies from various workshops competing with Santa for big kids' attention. Some of it is pretty good stuff. Here's a sampling of the best end-of-year product announcements from the cloud community designed to put you in the post-holiday, already-back-at-work spirit. For starters, cloud sales compensation firm Xactly announced Xactly Inspire.
5 Customer Relationship Objectives for the Growing Biz
December 7, 2015
The amount of effort spent on talking and thinking about the best ways to connect with customers truly is incredible. The amount of ink spilled -- real and virtual -- the number of conferences held, and the dollars spent on efforts and expertise are vast. The irony is that businesses often start out with a natural ability to behave in a customer-centric way.
Steve Ballmer's Excellent Android Adventure
December 7, 2015
Steve Ballmer last week presented an interesting plan to kill Android -- or at least compete with it. What's ironic is that Ballmer's tenure at Microsoft wasn't short of good ideas -- it was short on execution. In contrast, Satya Nadella has shown strength in execution but -- so far -- hasn't come up with anything that represents the kind of risks that Ballmer was willing to take.
Gadget Ogling: Custom Kicks, Heartbeat Tricks, and Office Picks
December 5, 2015
I'm hardly the most stylish gent around town, but even I would consider wearing a pair of sneakers I could adorn to my liking at any time through their customizable display. ShiftWear's sneakers allow you to choose from myriad colorful or even animated designs through an app. Since the display is E-Ink-based, battery consumption is low, and a charge lasts around 30 days.
Forces That Will Reshape the IT Landscape in 2016
December 4, 2015
There may be no better way to capture the state of the technology industry than to borrow Charles Dickens' famous opening from A Tale of Two Cities: "It was the best of times, it was the worst of times..." It never has been a better time to launch offerings via the cloud, but the availability of low-cost computing power and open source software have created unprecedented competitive challenges.
Engagement at Moments of Truth
December 2, 2015
Lost somewhere in the pile that is a current research project is an article on customer loyalty that says that more than half of customers who recently exhibited loyal behavior toward a vendor said they'd switch to another vendor in an instant. The question prompting this answer is whether these customers would switch for a better deal. It was a trick question trying to determine loyalty.
More Things, More Cyberattacks
December 2, 2015
Not a day passes without mention of the Internet of Things in the media, as it appears to expand exponentially. Roughly 6.4 billion things will be connected to the Internet in 2016, at a rate of 5.5 million new things per day, according to Gartner. More than 20 billion devices will be in use by 2020. As a result, everyone must be more cognizant of cyber-risks.
Gadget Ogling: Zippy 3D Printing, Custom-Molded Earphones, and Fast-Food Buttons
November 30, 2015
One of the current issues with 3D printing is that it can take some time to create physical versions of large or complex designs. Nexa3D's NX1 prints objects as much as 100 times faster than competitors, with printing speeds of about a centimeter in height every minute, according to the company. It uses light on a certain type of resin to speed up the process.
How Technology Could Prevent Another Paris-Like Attack
November 30, 2015
What I find fascinating is that with all of the focus members of the intelligence community place on violating our privacy, they still aren't able to stop attacks like the one in Paris. Currently they are complaining that it is our fault for implementing encryption that blocks their often-illegal views into citizens' personal lives. I think that even if encryption didn't exist, they still would be ineffective.
Great Customer Experiences Start With Sales
November 23, 2015
The term "customer experience" flows from the lips of business people so smoothly these days. It's very clearly the business jargon du jour; its importance has been trending upward for the last decade, and according to Gartner, by 2018 more than half of all businesses will implement significant business model changes in their efforts to improve customer experience.
Escape From Silicon Valley
November 23, 2015
I started planning to escape the Valley a long time ago, due to very high taxes, a crumbling infrastructure, worsening crime, a massive increase in traffic, and a rather nasty water shortage problem. My wife and I originally planned to escape to Belize but found the unreliable infrastructure, lack of good medical care, and massive crime problem there were not conducive to our continued survival.
Gadget Ogling: A Dumb Watch Dock, a Smart VR Phone Case, and a Fantastic Fireball Thrower
November 21, 2015
No longer leaving it up to third-party companies to create charging docks for its Apple Watch, Apple has released its own official dock. It allows Watch owners to rest the smartwatch in nightstand mode -- a feature introduced in the latest version of the operating system that essentially turns the Watch into a bedside clock -- without tangling it up with the standard magnetic charger.
The 2 Layers of Customer Experience
November 18, 2015
Maybe you've already considered this, but it just popped into my head the other day as I was thinking once again about customer experience -- or CX, as some people shorten it. I've often said that customers experience moments of truth and that the experience should be focused on the things they care most about and that the business actually can do something about.
Sales and Marketing Sentiment: Feeling Is Perception Is Reality
November 16, 2015
About a year ago, I conducted a survey that led to my company's first-ever Sales & Marketing Sentiment Study. The idea was to get inside the heads of people in sales and marketing and reveal their feelings about the way they worked, the technology they used, and about each other. We split the results into sales and marketing responses and compared them.
Will Apple Beat the Enterprise Curse?
November 16, 2015
Given that it is basically a big iPad with a better keyboard option and stylus support, the iPad Pro has been getting decent reviews. It can be classified as a first-generation product -- and as such, it does far better than most. However, there have been a huge number of companies in Apple's space that have gone under or stalled when they broadened their focus from the consumer to target IT.
Gadget Ogling: Comfy Earbuds, Barking Bots, and USB Killers
November 14, 2015
If you're a human being who listens to music using earbuds, chances are you've run into some issues along the way in keeping the infernal things nestled into your ear canal. Manufacturers have tried to find solutions, such as offering different-sized rubber molds, but we're still hewing to a few-sizes-fit-all model. Enter Revols, a company that might have the answer.
Digital Transformation and Moments of Truth
November 11, 2015
I hadn't been aware of one of the more important CRM stories of the year until I was doing research for a new book. It's a great story and it deserves retelling, especially if you think that focusing on customers' moments of truth is important. Back in April, Starbucks announced revenues for the just-completed quarter that exceeded year-over-year attainment by a whopping 17.8 percent.
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What is your reaction to the rumored
4-inch iPhone?
I'm in -- I'd love to have a smaller iPhone.
I prefer a larger iPhone, but it's good to have more options.
I expect innovation from Apple -- seems it's running out of ideas.
I'm not interested in an iPhone of any size.