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Compensation Is the Window on Business
January 15, 2015
The continuing rollout of platform technology is bringing many applications together to support better business processes. Not long ago, it was nearly impossible for back-office people to know what the front office was doing. It was hard for marketing and sales to know how they were affecting each other. It's now easier for different areas of the business to understand operations as a whole.
Loving Linux in a Touchscreen World
January 13, 2015
Well it was a fairly quiet week here in the Linux blogosphere, as much of the mainstream tech world staggered directly out of their New Year's revelries and into the halls of CES. Not that Linux didn't have a presence at the gargantuan show, mind you. It was there, all right -- not just in phones but in TVs, smartwatches and cars, to name just a few examples.
The Top 20 CRM Blogs of 2014, Part 1
January 12, 2015
The field of CRM bloggers is like the start of a marathon: There may be thousands of entrants, but there are only a few elite runners. Spotting them in the rest of the pack is not always easy -- especially as their enthusiasm for blogging waxes and wanes, or as they move into other formats, like becoming regular columnists in publications. However, there are a few things that identify the elite.
The Secret Stories of CES
January 12, 2015
By this time, you likely are getting a bit sick out of folks talking about wild new products that won't be on the market for weeks or months while you are paying your Christmas bills. So rather than tell you about a slew of new products, I'll focus on the back stories that didn't seem to get much coverage at CES -- what now is the largest technology show in the U.S.
Gadget Ogling: A Swank Walkman, a Brainy Grill, and Oh, So Much More From CES
January 10, 2015
Welcome to the year's first edition of Gadget Dreams and Nightmares, the column that offers infallible opinions on the latest gadget announcements. The mammoth CES trade show took place this week, and though it offered far too many new items to conceivably cram into a single column, we'll look at some of the most notable and notorious, including Sony's latest Walkman, a smart grill and more.
IT's 10 Steps to IoT Success
January 09, 2015
This past week's International CES brought even greater attention to the seemingly infinite opportunities being created by the rapidly evolving Internet of Things. However, it also created plenty of hype that can become pitfalls for companies that are not properly prepared to achieve the promise of the IoT. There are 10 steps IT organizations must take to help pave the way to success.
Linuxy Hopes and Dreams for an Inferno-Free 2015
January 08, 2015
It's the dawn of a new year here in the Linux blogosphere, and that means the power is in our hands to make 2015 better than the last one. At least in theory, the Systemd Inferno possibly, could be extinguished over these next 12 months; Devuan could thrive -- or not; and Linux in general could see its best year yet. What actually will happen? That is the subject of more than a few musings.
Will Apple's 12-inch MacBook Air Use One Port to Rule Them All?
January 08, 2015
There is a hot new MacBook Air rumor that's got the tech press all in a flutter, and get this: It's not about a long-awaited Retina display for the MacBook Air. Instead, the rumor claims that Apple's redesigned MacBook Air will be remarkably smaller, with a 12-inch screen -- and just one port. The new MacBook Air design reportedly will drop the current MacBook Air's USB 3 ports.
Better and Better
January 07, 2015
James Surowiecki, author of The Wisdom of Crowds and business and finance columnist for The New Yorker, published an article in the magazine's Nov. 10, 2014, issue entitled, "Better All The Time." The piece connects the importance of culture-wide continuous incremental improvement using data and analytics -- what the Japanese call kaizen -- to business and employees.
Yikes! Ransomware Could Take Over Your Hard Drive
January 05, 2015
Malware is running rampant on the Internet, affecting smartphones, tablets and PCs. Relatively new malware allows bad guys to encrypt devices until a ransom is paid. Usually the ransom is required in bitcoin, rather than U.S. currency, as it cannot be traced. What are the legal and other risks associated with ransomware? Ransomware is largely directed at personal devices and small businesses.
CES: Oh, the Amazing Things You Will See
January 05, 2015
Writing a CES teaser is a bit difficult because I actually know a great deal about what will be announced, but I can't share the details because I'm bound by a variety of ironclad NDAs. However, I can comment in general about the product categories you are going to see opened up at the show, and I have to say you'd better lock up your wallet because much of this is cool and you'll likely want it.
FOSS' Shining Moments of 2014
December 29, 2014
Well we're into the last few days of 2014 here in the Linux blogosphere, and fortunately the tequila supplies down at the Broken Windows Lounge continue to hold strong. The weather outside may be frightful, but the refreshments -- like the software -- remain nothing short of delightful. It didn't take long for bloggers to slip into a sentimental mood as they reminisced about the waning year.
The Curious Case of the Disappearing Distros
December 22, 2014
Well the holidays are pretty much upon us at last here in the Linux blogosphere, and there's nowhere left to hide. The next two weeks or so promise little more than a blur of forced social occasions and too-large meals, punctuated only by occasional respite down at the Broken Windows Lounge. Perhaps that's why Linux bloggers seized with such glee upon a good old-fashioned mystery.
The Untold Stories of 2014
December 22, 2014
It is time to look back at 2014, so I'll focus here on a series of stories I thought were interesting but didn't seem to catch much or any real air. Some, like what is really behind Sony's decision to pull The Interview still might take off. Hadoop analytics is one of the most powerful platforms to come to market, and one vendor stands out above all others: Cloudera.
Which Stars Will Shine Brightest in Apple's Brilliant 2015?
December 19, 2014
The end of the year and holiday season is a natural time to look back -- and then look forward to the year to come. Apple started 2014 slowly, but more than made up for it in the long haul, introducing the Apple Watch, Apple Pay, Mac OS X Yosemite, iOS 8, an iPad Air 2 with a super-fast processor, the massively selling iPhone 6, the iPhone 6 Plus, and a luscious iMac with a 5K Retina screen.
Surviving 4 Inescapably Unfair Aspects of CX Delivery
December 19, 2014
Ever built a house of cards? It's critical to start with a sound foundation to support your later efforts. No matter how sturdy your start is, however, a wrong move anywhere along the way can bring down the house and cause all your work to be for naught. Delivering good customer experiences is like that: You can do extraordinary work in planning the basics and even get customers to buy from you.
Sales Kaizen
December 17, 2014
CRM makes several promises to its users: selling more or selling faster; resolving service issues faster or at least quickly; and generating more leads. If you do root cause analysis, however, you can quickly conclude that at least in some cases, you are looking through the wrong end of the telescope. For instance, the best way to resolve service issues is to avoid them in the first place.
Should We All Be Contributing to FOSS?
December 16, 2014
It's surely a testament to the shocking nature of the recent news about Devuan that the Linux blogosphere has been a rather quiet place of late. Yes, there was last week's Turla news, and yes, the holiday season is looming large, likely dampening more than a few spirits. Still, the atmosphere definitely has been subdued down at the blogosphere's seedy Punchy Penguin Saloon.
Have Intel and Microsoft Discovered the Fountain of Corporate Youth?
December 15, 2014
This has been an interesting quarter. After Andy Grove left, Intel often seemed to struggle with its place in the world and seemed at odds with the computing OEMs. Now, though, it seems more and more like it did when it was 20 years younger. It's not alone, either. Microsoft, which seemed to have forgotten why there were OEMs, suddenly is acting much more like the firm we knew in the early 90s.
Gadget Ogling: Wireless Lights, Sunny Wearables and Flashy Smartphones
December 13, 2014
Welcome, dear readers, to another installment of Gadget Dreams and Nightmares, the best and worst in just-announced gizmos. On the docket this time around are wireless Christmas lights, solar-charging jackets, a speed-reading wearable and much more. The Aura Wirelessly Powered Christmas Lights aren't attached to long power cords designed to snake along, around and through the tree branches.
Whoa, Maybe Apple Really Is Serious About Enterprise IT
December 12, 2014
Apple and IBM have delivered the first batch of enterprise-class apps for iOS, rolling out 10 apps that cover key industry verticals like banking and finance, travel and transportation, retail, insurance, telco and government. The companies have pledged to deliver more than 100 such apps. The apps are the first proof point in the "unprecedented" partnership.
2015: The IoT, Big Data and Cloud Come Together
December 12, 2014
Since December 'tis the season when industry prognosticators provide their predictions for the year to come, I'll offer my ideas about how three major tech forces -- cloud computing, big data the Internet of Things -- will converge in 2015, and four ways organizations can capitalize on this convergence. The various ways in which they will interact truly will be transformational.
Year-End Thoughts
December 11, 2014
We are now through almost 15 years of the century, and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress we made in the industry during the last 12 months, I'll take a broader view of the decade and a half, which might be more interesting. It certainly gives us a great perspective on how far we've come.
No One Has Privacy Now, Thanks to Super Cookies
December 10, 2014
Does anyone really think that we have any privacy? Probably not. Between GPS tracking and our favorite app, most of us gave up on privacy long ago. Some privacy advocates claim that cell carriers have not been transparent about what personal data they have been gathering and using, although we now know that in order to use a cellular device, we must agree to give it away.

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Are you looking forward to self-driving cars?
You bet -- I'd love to have a built-in chauffeur.
Yes -- self-driving cars will save lives.
Kind of -- I'd like some self-driving features, like parking.
No -- self-driving cars are too dangerous.
No -- I don't want to give up another freedom.
Absolutely not -- I saw Terminator and I'm not letting some robot take me for a ride!
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