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Why Is It OK to Abuse Customers?
April 17, 2017
I don't know about you but I can't seem to get out of my head the image of that poor Asian doctor who, seemingly unconscious, was dragged off that United flight. The fact that the airline did that to a 69-year-old doctor just so it could save money moving employees around is nearly as unbelievable as the initial tone-deaf response from United's CEO, who blamed the passenger.
Oracle's Strategery
April 10, 2017
Watching Oracle's cloud strategy roll out has given me renewed respect for its approach to the market. As a company that has been public for a long stretch of time, Oracle has displayed all the warmth of an anaconda. I have friends there, and they are not anacondas, but I hope they know what I mean. Oracle knows its business and it's making money, and it does it unabashedly.
Why VR Is Failing
April 10, 2017
As a market, we seem to have trouble learning that three key elements are necessary for a new technology to take hold: It has to appear complete, it has to be compelling, and it has to seem like a value -- that is, be affordable. Compared to what we have today, the car that opened up the automotive market in the U.S. was none of those things -- yet it was incredibly successful.
Gadget Ogling: Samsung Swings, Plus Live 360 Cameras and Smart Tuners
April 7, 2017
Samsung is back with a new pair of flagship smartphones it desperately needs to be hits in the wake of previous handsets that were a touch too, erm, explodey. The Galaxy S8 and S8+ have dispensed with the physical home button and added an artificial intelligence assistant, screens that so very almost kill the bezel, and fingerprint sensors on the rear. It's a smart, striking design.
Next Downturn Could Have Silver Lining for IoT
April 7, 2017
Although nearly every research study and industry survey suggests the Internet of Things market is growing rapidly, plenty of companies are holding back from pursuing IoT opportunities, for a variety of reasons. Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives.
Take Command of Your Linux System's Processes
April 5, 2017
Who's afraid of the Linux terminal? Not you, if you've learned the basics of navigating your system. But how will these newly acquired skills help improve your computing life? To give you a sense of the terminal's everyday usefulness, here are some examples of tasks the terminal is well-disposed to handle. To start with, system administration is much more straightforward on the terminal.
Reversing Net Neutrality
April 3, 2017
When one side or the other in a political debate refused to accept a decision, it used to be simply annoying, but lately it has become dangerous to business and to the economy. The current administration's wants "to jettison the Obama administration's net neutrality rules, which were intended to safeguard free expression online," Steve Lohrmarch wrote last week.
Galaxy S8 vs. iPhone 8: Winning Has Little to Do With Phones
April 3, 2017
The new Samsung Galaxy S8 has launched, and its target of choice is the as yet unlaunched Apple iPhone 8 Anniversary Edition. These phones are critical for both companies. Apple survives largely off the iPhone today, and Samsung is trying to recover both from its burning phone problem and from its top executive being arrested on bribery charges. Neither firm can afford a big loss to the other.
Prank Responsibly: April Fools' Gags That Missed the Mark
April 1, 2017
The Internet is a minefield on April 1, with tech companies getting in on the April Fools' act in weird, wonderful and often woeful ways. The line between a successful prank and one that leaves users sighing, or worse, is micron-thin, and the boost to one's reputation -- or knock on it -- can hang around for some time. This year, we've rounded up some of the Internet's worst April Fools' pranks.
Translating Website Visits Into Quality Leads
March 30, 2017
Back in the day -- like, 1993 -- every company had to have a website because it was the thing you did! A website was something new, fresh and shiny, and it allowed the marketing team to reach more people than ever before. It was on the Internet, which automatically made your company seem cool. It was totally rad! Within about 18 moths, though, everyone had a website and the novelty wore off.
It's Mud Season Again
March 29, 2017
It's mud season here in New England -- that time of year when everything merges into an amorphous mess. The gray sky merges with a gray landscape made into slop by continual rains and dirty gray melting snow. It's hard to tell where one thing ends and another begins. Eventually the sun comes out and dries everything, the sky becomes distinct from the horizon, plants bloom, and order is restored.
Why Are Health Records So Valuable to Cybercriminals?
March 29, 2017
Protecting the data in electronic health records did not start with the advent of HIPAA, as many people think. Protecting health records has been a critical requirement in the healthcare space since the computers became a fixture in hospitals. However, HIPAA added public reports of fines issued for covered entities' failure to properly protect data contained within EHRs.
Too Much Communication
March 28, 2017
The world is a smaller place because we have so many ways to connect and communicate, but it has created a generation gap, a gap of classes and perhaps even a culture gap. This may seem like a serious contradiction; after all shouldn't more means of communication bring us closer together? The obvious answer is yes, but unfortunately this is not the case.
Don't Let the Next Catastrophic Phishing Scandal End Your Career
March 27, 2017
What I think is amazing about all of the massive data breaches we hear about is that we know most are not reported. For every email, customer record, or financial theft in the news, there likely are hundreds that remain in the shadows. Yet another incident came to light last week. A clever Lithuanian individual was able to pull a whopping $100 million from a bunch of unnamed Internet companies.
Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule
March 24, 2017
When the Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an implementation deadline. The rule elevates all financial professionals who work with retirement plans or provide retirement planning advice to the level of a fiduciary, or someone bound legally and ethically to meet the standards of that status.
Blockchain: CRM's Next Frontier
March 22, 2017
We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing, social media, mobile technology, workflow, journey mapping, and big data and analytics. It's typical that at first there's only a tenuous relationship between the technology and CRM's original mission, but over a short time innovators adopt and commercialize the innovation.
Cracking the Shell
March 21, 2017
If you've begun to tinker with your desktop Linux terminal, you may be ready to take a deeper dive. You're no longer put off by references to "terminal," "command line" or "shell," and you have a grasp of how files are organized. You can distinguish between a command, an option and an argument. You've begun navigating your system. Now what? File manipulation lies at the heart of Linux.
Intelligence-Driven Supply Chain Resilience
March 20, 2017
Information security practices are undergoing a transformation. For at least a decade, environments have been becoming less perimeter-centric: Gone are the good old days when in-line controls protected the trusted, safe interior from the "wild west" of the outside. As environments become more complex and externalized, the traditional "perimeter" loses meaning.
Why Tech Can't Help Donald Trump and Most CEOs
March 20, 2017
The new president is making almost the identical mistake President Obama made during his first two years. Trump has picked a major entitlement to hang his hat on -- the same major entitlement, healthcare -- and shortly will discover what most CIOs know: You don't mess with anything that touches everybody. The likely outcome will be that like Obama, Trump will lose the house in the next election.
Analytics and Workflow
March 15, 2017
There's a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption model. I recently spoke with K.V. Rao, founder and chief strategy officer of Aviso, an analytics company focused on sales, and his unabashed opinion is that "if you're trying to expose insights and make things consumable, you have to address workflow."
Gadget Ogling: Note-Taker Triumphs, Classic Nokia Returns, and Audio Thrills
March 14, 2017
Transcribing speech is tedious, but until voice recognition truly can handle all manner of accents and verbal tics, it's a necessary evil. Hands up, everyone who thinks I wouldn't want a machine to take care of that for me. No one? Good. Titan Note records and transcribes audio, with a particular trick up its sleeve: It can discern different speakers when it's transcribing.
Donald Trump Should Channel Steve Jobs on Security
March 13, 2017
We saw yet another government breach last week, and more secrets went out to WikiLeaks. I'm of a mixed mind on this one, because the CIA tools disclosed likely were emulated by others, and WikiLeaks is helping consumer technology companies ensure they no longer work. I don't know about you, but I really don't want any organization spying on me -- not even my own government.
What Do the Academy Awards, AWS and AI Have in Common?
March 10, 2017
As the tug of war between humans and machines escalates, we've become witnesses on nearly a daily basis to events that suggest there won't be an ultimate winner or loser in this existential battle for survival and supremacy. Just take two little human mistakes that recently received worldwide attention because of the power of today's technology to magnify their impacts on a global scale.
Salesforce FY18 Kickoff
March 9, 2017
Salesforce CEO Marc Benioff invited a select group of press, analysts and customers to a fiscal year kickoff presentation overlooking San Francisco and environs. It was held on the 23rd floor of one building that the company monopolizes, just across Mission Street from another that it is building and the bay beyond. It's a nice view. Salesforce starts its year in March.
The Terminal Is Where Linux Begins - and Where You Should, Too
March 8, 2017
Once you have a sense of the vast potential of Linux, you may be eager to experience it for yourself. Given the complexity of modern operating systems, it can be hard to know where to start. As with many things, computers can be better understood through a breakdown of their evolution and operation. The terminal is not only where computers began, but also where their real power still resides.
IBM's Quantum Leap Could Redefine 'Magic'
March 6, 2017
No, I'm not talking about that Quantum Leap. IBM just made a really interesting announcement in that it is enhancing its online quantum computer systems with a new API and improving its simulator so it can handle 20 qubits. Listening to the prebriefing was a bit like pretending I was Penny trying to understand Sheldon Cooper on Big Bang Theory.
New Rules
March 1, 2017
One of the foundational ideas of business is the Pareto analysis, which tries to identify the small portion of factors that are responsible for the majority of business results. You know -- 80 percent of profits come from 20 percent of the customer base, and similar observations. Vilfredo Pareto formulated a business classic that we now refer to simply as "the 80/20 rule."
4 Email Marketing Mistakes to Avoid
February 27, 2017
I recently received an email from my health club that said, in part: "Dear Chris, We've noticed you haven't been in as regularly in recent weeks. I understand there may be many reasons for not being able to make it in, but I just wanted to send a quick note to check if you're happy with the service we've been providing. Let me know if I can be of any assistance and I hope to see you very soon!"
Mobile World Congress: Gigabit Wireless and the Anti-iPhone Set
February 27, 2017
One of the biggest disappointments at this year's Mobile World Congress is that the Samsung Galaxy 8 phone won't make it. The Galaxy line has been the ultimate iPhone fighter. Rumors around the anniversary edition of the iPhone suggest that it will do amazing, magical things, like 3D selfies. OK, I'm really missing Steve Jobs at the moment -- who the hell wants 3D selfies?!?
Steamed Over Steam
February 24, 2017
Where would the PC gaming market be without Steam, the digital distribution platform that was developed by Valve Corporation more than a decade ago? It likely would be in worse shape than it is now, but that's not to say it would be bad. First, despite the repeated cries that "PC gaming is dead," the state of PC gaming is actually pretty good and PC gaming is very much alive because of Steam.
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