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Nokia X, We Hardly Knew Ye
July 21, 2014
"I told you so" is a refrain that's oft-heard here in the Linux blogosphere, and more often than not it refers to some fleeting Microsoft tie with FOSS that subsequently goes wrong. The latest example? It's a doozy. Redmond not only is laying off many, many thousands -- most of them in its ill-fated Nokia unit -- but also abandoning its short-lived support of Android through the Nokia X line.
Layoffs: There's a Right Way
July 21, 2014
Microsoft last week announced a large staff reduction tied to the acquisition of Nokia. There is actually a science to how to make layoffs, but much of that appears to have been lost over the last couple of decades. I have some theories as to why, but how you carry out job cuts actually is very important, and it reflects how well the CEO understands people.
The Big Honking Business-as-Usual IBM-Apple Deal
July 17, 2014
The news that Apple and IBM have joined forces sent a shockwave through the Apple-focused world this week, and I admit it, I was surprised. At first glance, the deal seems to be this big group hug with the two companies becoming inextricably entwined. Yeah, it's not that. In fact, this is the biggest deal that really isn't all that "BIG" that I've seen in a long time.
How Many Pipelines Do You Have?
July 16, 2014
It's general practice to have multiple sales forecasts, and that typically means low and upside potential as well as what's committed -- but the idea of teasing those threads apart only at forecasting time might no longer applicable. Long before you compile a forecast, you have a good idea of which deals might be prone to a typical divergence -- so it makes sense to group like with like.
Here Come the Cloud-Based Big Data Management Services
July 16, 2014
The explosive growth of data is one of the biggest challenges facing organizations of all sizes across nearly every industry, and a growing number of cloud service providers are recognizing that they can provide more than just simple storage and economical compute power to their customers buried in data. They also can help them manage their processing needs on an ongoing basis.
Can EMC 'Redefine Possible' for Enterprise Clients?
July 15, 2014
There's no shortage of utopian visions in the IT industry, but the journey to cloud computing that some folks espouse makes the trip to Shangri-La look like a simple walk in the park. Why so? Because, like it or not, even in the best circumstances businesses must continue to support legacy applications and systems while they are adopting next-gen technologies.
Is Firefox in a Fix?
July 14, 2014
It's been difficult to hear ourselves think here in the Linux blogosphere lately, what with all the distractions that have been thrown our way. We've had the NSA casting aspersions on Linux users; we've had the IRS looking askance at FOSS. We've even had the well-respected Tor Project sucked into a lawsuit over revenge porn, of all things. Ready for the latest?
Augmented Reality Future: How to Train Your Dragons on Vacation
July 14, 2014
Microsoft just announced the release of the Dragons Adventure World Explorer. It is actually very cool and well-timed, because it should keep little tykes engaged and quiet during a long car trip. It also should get developers excited about creating more games that could turn the family vacation experience into a bloodbath of adventure for boys and a 4H-like experience for girls, but with dragons!
Why CEX Thinking Stimulates Indirect Sales
July 10, 2014
As much as we may wax on about engaging, enchanting and delighting our customers, most of them are not expecting such an experience. In most cases, their purchase is prelude to something else pleasurable, if the purchase is B2C -- or profitable, if it's B2B. If there's some service they're purchasing in addition to a product, then experience becomes very important.
Tim Cook's New Apple World Order
July 10, 2014
Apple is shaking out to become a very different sort of Apple, one suddenly more inclusive than ever before. The question for the rest of this year is if all this inclusion will really lead to innovation. For Tim Cook, this idea seems to have a whole new meaning for Apple -- the notion may be trickling into the very way that Apple is now approaching its entire business.
Can I Get My Reputation Back?
July 09, 2014
Ray Donovan was U.S. Labor Secretary under Ronald Reagan and a colorful figure. During his tenure he was indicted by a Bronx, N.Y., grand jury on corruption charges stemming from a contract to build a subway line. The trial involved unions and the mob and was automatically sensational. The verdict turned on whether a construction company got a contract due to mob influence.
Marketing to Mobile Millennials: Misperceptions and Myths
July 08, 2014
Despite their financial burdens -- unconscionably high levels of college education debt and a lackluster job market -- everyone wants to know what millenials want. Where will they live? What will they buy? Mobile, of course, is an important part of millennial life. Young adults would be willing give up the basics -- sex, TV, who knows, possibly even oxygen -- if necessary to keep their devices.
'Extreme' Computing and Other Linux-World Problems
July 07, 2014
Well another Independence Day has come and gone here in the land of stars and stripes, causing at least some in the tech blogosphere to turn their thoughts toward freedom. "Digital independence day: Your guide to DIY, open-source, anonymous free computing" was one offering, for example. "It's Time for IT Pros to Declare Their Technology Freedom" was the thought du jour at another outlet.
The Social Media Fraud
July 07, 2014
I spent much of last week talking about Facebook's infamous study of nearly a million customers and the company's attempts to make half of those customers happier and the other half more depressed. Setting aside how insanely stupid it was for Facebook to do this is the fact that with social media, isn't social the real problem? Could the entire segment be a fraud?
CRM's Transition
July 03, 2014
It always happens this way. A market erupts or transitions to something new or it goes the way of the dodo and you miss the key turning point. Looking back, you can spot the telltale signs of disruption. People like me, who try to forecast these great events, have the reliability of a dartboard. Nonetheless, I'm doing it again. I am declaring that CRM is in the early phases of a major transition.
Despite Apple's Aperture Fumble, the Photos for OS X End Goal Could Win It All
July 03, 2014
There's a lot riding on Apple's new Photos for Mac OS X app. At WWDC, Apple briefly showed off an early version of its upcoming Photos app, which will integrate with iCloud and the iOS 8-based Photos app with the iCloud Photo Library service. Naturally, this plan raised some questions, and late last week, Apple revealed that it has stopped developing new features for Aperture and iPhoto.
Dell's Latitude 12 E7240 - in and Beyond the Office
July 03, 2014
A confluence of recent events has gotten me thinking about laptops. First, IDC and Gartner released PC market surveys that suggest a significant slowing in the declines plaguing PC sales for the past few years. Then last week, due to "stronger than expected demand for business PCs," Intel said it was raising Q2 and full-year revenue and gross margin expectations.
Land of the Free, or Home on the Open Range?
July 01, 2014
Here in the Linux community, there's never any shortage of opportunities to wax philosophical about the success of our favorite operating system. After all, the traditional -- read: proprietary -- model had nothing to do with it, strictly speaking, so FOSS fans can't be blamed for wanting to extol the virtues of the free and open source model instead.
Google Glass Service Could Make All Customers Feel Special
June 30, 2014
Virgin Atlantic recently announced the expansion of a pilot project in which flight attendants use Google Glass to meet and greet customers. For the initial project, the airline equipped the concierge staff in its Upper Class Wing at London's Heathrow airport with Google Glass so they would have easy access to such information as connecting flights or loyalty points.
The Big Winners at Google I/O 2014
June 30, 2014
At last week's Google I/O, Nvidia was the big winner. It was showcased in TVs, mobile devices and automotive as the supplier of a key technology. Other brands were mentioned in the keynote, but it was Nvidia that was mentioned most consistently -- and its technology apparently was connected to most of the demos. Though it was mentioned only in passing, Lenovo actually was the other big winner.
The Next iPhone Is a Naming Catastrophe Waiting to Happen
June 27, 2014
I can't help but wonder how the heck Apple is going to name its new iPhone lineup when it debuts this fall. Make no mistake, the naming scheme is due for a change. Last year, the shakeup was two form factors that introduced the plastic body of the iPhone 5c with the clear flagship iPhone 5s model. With the next iPhone, the top-of-line iPhone model won't be clear to consumers at all.
Toward a More Perfect CRM
June 26, 2014
"Perfection is the enemy of completion" is a bastardization of a translation of the first line of a poem by Voltaire. That makes the saying itself sort of an example of what Voltaire was talking about -- but it doesn't make it any less true. In the processes we use to run our businesses and deal with customers, there's a lot of "good enough" thinking.
Red Hat's Acquisition-Fueled Climb to the Cloud
June 26, 2014
Red Hat is famous for focusing squarely on a market and technology and building success from there, as it did with Linux. However, the company increasingly has diverged from its roots and historical laser focus on the enterprise x86 server market. The overarching theme and identity of Red Hat is still open source software, but the main driver for the company clearly is now cloud computing.
Show Season Observations
June 25, 2014
Not that the shows ever end, but as I regain my spot on the ground, I have a few observations from the many shows that I have been to or read about over the last eight weeks. First, if you think that cloud platforms are simply a nice alternative to software licenses, you should think again. It's human nature to apply new technologies to old problems, and that's what such an approach really does.

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