Friday - May 9, 2008
Three interesting topics were kicked around in Apple-minded blogs this week. Entirely unsurprisingly, survey results show that Apple tech support kicks butt in the PC industry at large. Also, AT&T is forbidding vacation time to hapless iPhone salespeople, and it appears Macs have gotten a foot in the door at work. Consumer Reports is one of the most respected product and service reviewing publications in the U.S. The magazine recently surveyed its readers and ranked the best tech support in the PC industry.
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Tuesday - May 6, 2008
Based on 10,099 notebook and desktop computer owners who contacted customer support between January 2006 and January 2006, Consumer Reports found Apple to be No. 1 in technical support. Lenovo came in second for notebook computers, and Dell was second for desktops.
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Tuesday - April 8, 2008
Whether your company calls them "technical support technicians," "help desk representatives" or "strategic Support Analysts," in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk.
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Tuesday - April 1, 2008
Symark International on Tuesday released PowerADvantage, an integrated authentication and configuration tool that extends features of Microsoft Windows' Active Directory to networks also running Unix and Linux systems. PowerAdvantage adds centralized authentication, authorization and account access functionality to Unix and Linux systems.
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Monday - December 24, 2007
It's Christmas Eve, and you're probably thinking more about what you are going to open tomorrow than anything else, so I was tempted to keep this light. However, I was pulled onto a TV news program to talk about what may be the most dangerous prank of the year and I want to make sure you and your families are protected from it.
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Thursday - December 20, 2007
We all know the pun on the BlackBerry name, likening the smartphone to a very addictive and destructive drug. Bad taste and moral issues aside, though, recent research shows that today's workers are indeed extremely attached to their mobile devices, especially the ones that let users access e-mail and perform other desktop tasks.
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Thursday - December 13, 2007
Microsoft entered the final stage before the countdown begins for the planned release of its first Windows Vista Service Pack in January. The software giant announced the availability of the Vista Service Pack 1 release candidate for public download. With the release came more specific details on the contents of Vista's first major update.
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Friday - December 7, 2007
The Linux OS is free, but that doesn't mean it won't cost you more than pocket change to keep it working in your office. Depending on which of the many consumer or enterprise flavors you select, the price tag for support can range from your own invested hours scouring community help forums to spending thousands of dollars per month in IT salaries or third-party support.
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Friday - November 16, 2007
To help combat increasingly complicated home PC and networking environments, Microsoft has released the second major version to its Windows Live OneCare, a subscription service that helps manage security updates and performance of home and small-business PCs. Thirty-five percent of U.S. adults now own more than one home computer, according to Microsoft-sponsored research.
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Tuesday - October 30, 2007
Consumers and small-office and home-office workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the purchase price low. If the computer breaks within 60 or 90 days, the manufacturer will handle the repairs, they reason.
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Friday - October 26, 2007
Virtual Private Networks, a staple in enterprise settings, are starting to gather momentum as a way to connect remote users and branch offices securely to the networks of small and medium-sized businesses. Smaller companies are finding VPNs cheaper to operate than more costly dedicated T1 phone lines.
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