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Gadget Ogling: Samsung Swings, Plus Live 360 Cameras and Smart Tuners
April 7, 2017
Samsung is back with a new pair of flagship smartphones it desperately needs to be hits in the wake of previous handsets that were a touch too, erm, explodey. The Galaxy S8 and S8+ have dispensed with the physical home button and added an artificial intelligence assistant, screens that so very almost kill the bezel, and fingerprint sensors on the rear. It's a smart, striking design.
Microsoft's Project Scorpio Goes to Extremes
April 6, 2017
The latest specs for the upcoming Xbox update, codenamed "Project Scorpio," suggest that it could take gaming to new extremes. Microsoft officially unveiled Project Scorpio at last year's E3, but it has offered few details about what gamers can expect, until now. Project Scorpio reportedly is ahead of schedule, but it is still at least six months away from a consumer launch.
Twitch Aims to Get Ahead of Steam
April 6, 2017
Twitch, the Amazon-owned live-streaming video platform, has launched its highly anticipated online game store. It includes goodie bags and other incentives, both for gamers who take the plunge and streamers who provide the content. Twitch earlier this year announced that it would be selling games and in-game content directly through the online store, competing with major gaming sites like Steam.
Zunum's Hybrid-Electric Planes Could Disrupt Commercial Flight Industry
April 5, 2017
Zunum Aero, a startup backed by Boeing and JetBlue, on Wednesday announced that it was developing regional hybrid-electric aircraft with backing from Boeing's HorizonX innovation cell and JetBlue Technology Ventures. The planes, which will have 10 to 50 seats, are scheduled for launch in the early 2020s. Zunum aims to democratize access to fast, affordable travel.
AI Confusion Widespread Among Consumers
April 4, 2017
Most people think they know what the term "artificial intelligence" means, based on the results of a survey Pegasystems released Tuesday. However, their responses suggested that they probably don't fully understand how it's being used today, including in the customer service realm. Researchers polled 6,000 adult consumers in the United States, the UK, the Netherlands, France and Germany.
Imagination's Picture Bleak After Apple Cuts It Loose
April 4, 2017
Imagination on Monday announced that Apple would no longer use its intellectual property, and the company's stock sank faster than a bottomless boat on the news. Apple planned to discontinue its use of the company's IP in new products in 15 months to two years, ending the companies' license and royalty agreement, Imagination said. Those royalties account for about half the company's revenue.
Reversing Net Neutrality
April 3, 2017
When one side or the other in a political debate refused to accept a decision, it used to be simply annoying, but lately it has become dangerous to business and to the economy. The current administration's wants "to jettison the Obama administration's net neutrality rules, which were intended to safeguard free expression online," Steve Lohrmarch wrote last week.
Now World's Second-Wealthiest, Bezos Travels to Different Drumbeat
April 3, 2017
Amazon founder Jeff Bezos has entered more rarefied air, having leapfrogged billionaires Amancio Ortega and Warren Buffett to become the second wealthiest person in the world. Bezos -- CEO of the e-commerce retailer and cloud services provider -- last week enjoyed a jump of $1.5 billion to $75.6 billion net worth, after his company announced a deal to acquire Souq.com.
Salesforce Offers AI-Powered CRM for Financial Advisors
March 31, 2017
Salesforce this week announced Financial Services Cloud Einstein, an AI-based CRM tool for financial advisors. It gives users a holistic view of each client's household and wealth ecosystem and lets them leverage Salesforce's AI technology to seek out new business opportunities. Einstein Opportunity tracks clients' sentiments, competitor mentions, and overall engagement.
EquiSeq CEO Lexi Palmer: Act Like You're Not Scared and Go at It
March 31, 2017
Lexi Palmer is CEO of EquiSeq, a biotech firm that does genetic testing of horses. Palmer met the company's founder, genetic researcher Paul Szauter, in 2015. "I was just finishing up my degree in interpersonal communications ... and he told me about the company he'd started," Palmer recalled. "I told him I knew everything about horses and said I could learn everything he did and market it."
Online Freedom of Speech May Be in Peril: Pew
March 30, 2017
Trolling, cyberbullying, harassment and just plain nastiness have become commonplace online, and this situation is likely to remain unchanged or worsen over the next decade, suggests a Pew Research report released Wednesday. Researchers polled more than 1,500 technology experts, academics, and business and government leaders on the future of free speech online.
House Votes to Kill Privacy Rules Binding ISPs
March 30, 2017
The House of Representatives has approved the Congressional Review Act, undoing privacy restrictions imposed on ISPs during the Obama administration. The Senate passed the CRA last week in a 50-48 vote along party lines. The White House has expressed support for the CRA. "This is one time I believe the White House," remarked John Simpson, privacy project director at Consumer Watchdog.
It's Mud Season Again
March 29, 2017
It's mud season here in New England -- that time of year when everything merges into an amorphous mess. The gray sky merges with a gray landscape made into slop by continual rains and dirty gray melting snow. It's hard to tell where one thing ends and another begins. Eventually the sun comes out and dries everything, the sky becomes distinct from the horizon, plants bloom, and order is restored.
Why Are Health Records So Valuable to Cybercriminals?
March 29, 2017
Protecting the data in electronic health records did not start with the advent of HIPAA, as many people think. Protecting health records has been a critical requirement in the healthcare space since the computers became a fixture in hospitals. However, HIPAA added public reports of fines issued for covered entities' failure to properly protect data contained within EHRs.
Elon Musk Plans to Build a Human-AI Interface
March 29, 2017
Tech visionary Elon Musk has launched a startup, Neuralink, dedicated to developing technology that will connect human brains directly to a computer. This venture is in its very early stages, Musk confirmed. Neuralink, which Musk is funding privately, is a medical research firm that aims to develop "neural lace" -- a technology that could allow the implanting of small electrodes into the brain.
Too Much Communication
March 28, 2017
The world is a smaller place because we have so many ways to connect and communicate, but it has created a generation gap, a gap of classes and perhaps even a culture gap. This may seem like a serious contradiction; after all shouldn't more means of communication bring us closer together? The obvious answer is yes, but unfortunately this is not the case.
Consumer Advocates Bemoan Senate Vote to Lift ISP Privacy Restrictions
March 25, 2017
Privacy advocates and consumer groups are fighting back against the U.S. Senate's Thursday vote to undo privacy restrictions on Internet service providers. In a 50-48 party line vote, the Senate approved the Congressional Review Act, S.J. Res. 34. If the House of Representatives gives it the green light, it then will go to the president to be signed into law.
Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule
March 24, 2017
When the Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an implementation deadline. The rule elevates all financial professionals who work with retirement plans or provide retirement planning advice to the level of a fiduciary, or someone bound legally and ethically to meet the standards of that status.
Blockchain: CRM's Next Frontier
March 22, 2017
We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing, social media, mobile technology, workflow, journey mapping, and big data and analytics. It's typical that at first there's only a tenuous relationship between the technology and CRM's original mission, but over a short time innovators adopt and commercialize the innovation.
Apple May Alter the AR Competition
March 21, 2017
Apple is stockpiling resources to make a splash in the augmented reality market. The company reportedly is not only marshaling internal resources behind its AR efforts, but also hiring talented outsiders and acquiring companies with expertise in AR hardware, 3D gaming and virtual reality software. The new outsiders include engineers who worked VR headsets for Google and Microsoft.
Why Tech Can't Help Donald Trump and Most CEOs
March 20, 2017
The new president is making almost the identical mistake President Obama made during his first two years. Trump has picked a major entitlement to hang his hat on -- the same major entitlement, healthcare -- and shortly will discover what most CIOs know: You don't mess with anything that touches everybody. The likely outcome will be that like Obama, Trump will lose the house in the next election.
Google Unveils Guetzli, Open Source JPEG Encoder, to Speed Browsing
March 18, 2017
Google on Thursday announced Guetzli, a new contribution to its evolving set of tools for the open source community. Guetzli is an encoder that allows JPEG files to be compressed as much as 35 percent, resulting in much faster Web page loading. "Guetzli," which means "cookie" in Swiss German, allows users to create smaller JPEG images.
US Charges 2 Russian Intel Agents, 2 Hackers in Yahoo Case
March 16, 2017
The Justice Department has announced charges against four individuals, including two officers of Russia's FSB, for carrying out a massive cyberbreach that affected about 500 million Yahoo account holders. A federal grand jury in Northern California charged the defendants -- the FSB officials and two Russian cybercriminals -- with using stolen data to gain illegal access to numerous accounts.
Analytics and Workflow
March 15, 2017
There's a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption model. I recently spoke with K.V. Rao, founder and chief strategy officer of Aviso, an analytics company focused on sales, and his unabashed opinion is that "if you're trying to expose insights and make things consumable, you have to address workflow."
Gadget Ogling: Note-Taker Triumphs, Classic Nokia Returns, and Audio Thrills
March 14, 2017
Transcribing speech is tedious, but until voice recognition truly can handle all manner of accents and verbal tics, it's a necessary evil. Hands up, everyone who thinks I wouldn't want a machine to take care of that for me. No one? Good. Titan Note records and transcribes audio, with a particular trick up its sleeve: It can discern different speakers when it's transcribing.
Intel Bets $15.3B on Mobileye's Self-Driving Car Tech
March 14, 2017
Intel has agreed to acquire Mobileye, a developer of autonomous vehicle technology, for $15.3 billion. Intel will integrate Mobileye's computer vision and mapping technology for autonomous and semi-autonomous vehicles into its Automated Driving Group, to be led by MobileEye CTO Amnon Shashua. Intel SVP Doug Davis will oversee engagement across various Intel groups, and report directly to Shashua.
Google Nabs Kaggle to Stay Ahead of Data Science Curve
March 13, 2017
Data Science Community Kaggle will be joining Google Cloud, said Fei Fei Li, chief scientist of Google Cloud AI and machine learning, at last week's Google's Next '17 conference. The Kaggle community, which includes 800,000 data experts around the world, use the network to stay up to date on the latest innovations in data science and machine learning, according to Li.
Tech Companies Weigh Responses to WikiLeaks Exposure
March 11, 2017
Following WikiLeaks' publication earlier this week of classified documents stolen from the CIA, major technology companies, including Apple, Samsung, Microsoft and Cisco, have been scrambling to assess the risks posed to their customers by the revelations. The so-called "Vault 7" leak includes information about methods and tools the CIA crafted to hack into products produced by those companies.
Despite Intense Scrutiny, Uber Lays Another Egg
March 10, 2017
Already under the microscope for claims of sexual harassment and questionable labor practices, Uber this week said it would ban the use of a controversial technology to block regulatory authorities from monitoring its operations. The company's "greyballing" technology is designed to hide the standard city app view in specific cases -- for example, from former riders blocked for being abusive.
Nvidia's GeForce 1080 Ti Raises Graphical Chip Bar Yet Again
March 10, 2017
The first reviews of the newly released Nvidia GeForce GTX 1080 Ti came out on Thursday, and by all accounts this card has performed beyond expectations. Nvidia's new GPU can perform 35 percent faster than its GTX 1080, the company has claimed. Based on Nvidia's Pascal architecture, this flagship gaming GPU includes next-gen 11-Gbps GDDR5X memory, and an 11-GB frame buffer.
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What's most likely to cost a company your customer loyalty?
a major product fail
major unethical corporate behavior
public advocacy of social or political views I oppose
a really bad customer service experience
stagnation -- I'm attracted to innovation
none of the above -- I'll stick through thick and thin