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Desk.com Support: Video Is the New Manual
August 11, 2014
Salesforce.com has debuted a new feature for its Salesforce Desk.com Support Center: video support for knowledge-based self-service offerings. Desk.com Video Support Center allows users to embed video content from any of the major video platforms in their online customer service offerings. There is also analytics support that allows companies to assess which videos are working well.
Intel's Broadwell: What Happens When the MacBook Air Is Thinner Than the iPad Air?
August 11, 2014
Intel on Monday introduced its Broadwell processor platform to the world, and it is an impressive piece of technology. Stepping outside of its normal two-step process of first releasing the processor and then updating the platform, Intel is doing both this cycle, and the end result is a massive step forward in terms of size and power efficiency Intel is stepping solidly into ARM turf.
Feds Struggle to Corral Data
August 11, 2014
U.S. government agencies are struggling to manage the huge amount of data they generate or process, despite the goals of a program designed to operate thousands of data centers more efficiently. The idea behind the FDCCI was to save space, energy and IT costs by consolidating woefully underutilized electronic data storage centers into fewer sites and servers.
I Think, Therefore IBM
August 08, 2014
IBM has announced the latest version of its neurosynaptic processor -- that is, a processor whose workings are inspired by the human brain. It has 5.4 billion transistors and an on-chip network of 4,096 neurosynaptic cores. IBM claims it is the first neurosynaptic chip to achieve 1 million programmable neurons, 256 million programmable synapses, and 46 billion synaptic operations per second.
Beacons Hit the Retail Spotlight
August 07, 2014
It was just six months ago that we saw what beacon technology could do on a wide scale. For Super Bowl XLVIII, the National Football League installed wireless transmitters in Times Square and at MetLife Stadium to send simple yet specific messages to smartphones: "bathrooms to the right," "snacks to the left," and so on. The deployment was considered a bold test for the nascent technology.
The iPad Keyboard: When Will Apple Get Real?
August 07, 2014
I keep wondering when Apple is going to hear the alarm and respond to the real iPad keyboard wakeup call. Apple can point to touch-based apps all it wants -- even going so far as to partner with IBM to help the company deliver better enterprise mobile apps -- but the fact remains: Some people just want to type on their damn iPad, and Apple's touchscreen solutions suck.
Sales Forecast Dynamics
August 06, 2014
Take a look at almost any sales software on the market, and you'll find the vendor's claim that the product accelerates the sales process. It's a given. For years, we've been trying to achieve this acceleration, and we've been succeeding. The only problem with this approach is that it can't go on forever. It's a form of expecting infinite growth based on limited resources.
Wikimedia Blasts Europe's 'Right to Be Forgotten'
August 06, 2014
The Wikimedia Foundation has released its first-ever transparency report -- and along with it a protest against Europe's "right to be forgotten" law. Wikimedia is the nonprofit owner of Wikipedia and other sites. "Denying people access to relevant and neutral information runs counter to the ethos and values of the Wikimedia movement," wrote Wikimedia attorneys Geoff Brigham and Michelle Paulson.
Researchers Finagle Sound From Silent Video
August 06, 2014
Researchers from MIT, Microsoft and Adobe have developed an algorithm to extract audio information from video footage. They recovered intelligible speech from a video of a potato chip bag that was shot at a distance of 15 feet behind soundproof glass. The team also obtained useful audio signals from videos of aluminum foil, the surface of a glass of water, and the leaves of a potted plant.
DoT May Rule Out In-Flight Cellphone Talking
August 06, 2014
The U.S. Department of Transportation is drafting a notice of proposed rulemaking that could restrict consumers' ability to talk on their cellphones during airplane flights. The DoT earlier this year issued an invitation for comment as to whether it should adopt a rule to restrict voice communications on passengers' mobile wireless devices on scheduled flights within, to and from the U.S.
Navdy May Drive Into the Sunset
August 06, 2014
Navdy has announced an aftermarket car heads-up display console that lets drivers access their iOS or Android smartphone's apps without taking their eyes off the road. It projects a 6-inch transparent image within the driver's field of vision showing simplified versions of the user's smartphone apps. The device also will have its own apps.
The Connected Car, Part 1: The Future Starts Now - Will Linux Drive It?
August 05, 2014
The Age of the Connected Car is dawning. The Linux Foundation is positioning an open source Linux OS to take the front seat in steering carmakers to adopting Automotive Grade Linux, or AGL, as the engine driving all in-car electronics. Today's automobile has from 60 to 100 sensors to control everything from climate to airbags and dozens of vehicle components.
Panasonic to Help Make Tesla's Gigafactory Materialize
August 05, 2014
Tesla and Panasonic last week signed what is effectively a memorandum of understanding regarding their collaboration on Tesla's Gigafactory -- a large-scale battery manufacturing facility. The agreement sets out the responsibilities of both partners, but there will be further discussions over the details. The Gigafactory will let Tesla produce 500,000 vehicles a year.
Cops Snag Child Pornography Suspect, Thanks to Gmail Scan
August 04, 2014
A routine scan of a Texas man's Gmail by Google has led to his arrest on child pornography possession and promotion charges. John Henry Skillern, 41, of Houston was arrested by police July 30 following a tip by Google to the National Center for Missing and Exploited Children. He has been charged with one count each of child pornography possession and child pornography promotion.
Microsoft May Put an Attractive Price Tag on Win 9: Free
August 04, 2014
The "free Windows 9" rumor once again is making the rounds. The buzz over Microsoft's supposed plan to offer users of Windows XP, Win 7, Win Vista and Win 8 a free upgrade to Windows 9, which began in June, has been amplified -- once again, by unnamed sources. The second Windows 8.1 update will be delivered Aug. 12, which is Patch Tuesday, but it's expected to be a low-key offering.
Federal Judge Unswayed by Microsoft's Objections to Data Demands
August 04, 2014
Microsoft's objections to a court order requiring it to turn over a customer's emails held on a server in Ireland have been rejected. Judge Loretta Preska of the U.S. District Court for the Southern District of New York last week issued an oral ruling in the case, reportedly saying the Electronic Communications Privacy Act of 1996 authorizes such extraterritorial collections of data.
100 Years Hence: Technology's Influence on War's 'Greatness'
August 04, 2014
When the "Guns of August" began firing 100 years ago, few expected it to be a long war, and fewer still expected it to be a "World War." However, the "Great War," as it was known to contemporaries, in fact was destined to become the First World War -- and it truly was the first modern war. Today it is easy to look back at the Second World War for providing great technical advancements.
When It Comes to Technology, Humans Are Idiots
August 04, 2014
There are a lot of things going on at the moment. Israel is tactically defending itself against Hamas -- winning the battles but losing the war, because the Israeli government can't see the big picture. The U.S. is still blaming Snowden for leaks, even though Russia clearly is able to pull damaging information pretty much anytime it wants without Snowden's help.
Facebook Staring at Fresh Privacy Class Action
August 01, 2014
Facebook is set for another legal battle over privacy, with a fresh class-action lawsuit fired up against the company. The legal action is the brainchild of Austrian law student Max Schrems, a noted campaigner against Facebook's treatment of user privacy. Schrems called on adult Facebook users around the world to join his suit after he filed a complaint in Vienna's commercial court.
Google Hangouts Get Down to Business
August 01, 2014
Google has unveiled a handful of new features for Google Apps for Business designed to attract more enterprise customers. Google Hangouts, its video chat service, will be further integrated into Google's enterprise suite, entitling Google Apps for Business customers to 24/7 phone support and 99.9 percent guaranteed uptime, the same support level they get with Google Drive and business Gmail.
'The Apple iTime Is Destined to Fail' - Seriously?
August 01, 2014
I try hard to ignore the really dumb things people say when they talk out their backsides about tech, and I personally know how hard it is to come up with excellent tech focused opinions -- as opposed to rehashing the day's latest news with an ironic or humorous spin. And here's the "but"... I was absolutely floored by John C. Dvorak's iTime post.
PlayStation Now Hints at Bright Game-Streaming Future
July 31, 2014
Sony's PlayStation Now has entered open beta, making it available for the first time to all PlayStation 4 owners in the U.S. and Canada. The game-streaming service had been in a private beta period since January. PS4 users now can choose from more than 100 titles for rental periods from four hours to 90 days. Pricing ranges from $2.99 to $19.99, with a $1.99 option coming in a few weeks.

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