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The Customer Experience Tipping Point
May 2, 2016
Sometimes, it takes something drastic to change a business' behavior. Standard procedures can remain in place long after they've become detrimental, but sometimes it takes a tipping point to drive home the fact that failing to change is the surest way to fail. For example, the Ford Pinto's easily ruptured fuel tank could have been remedied with changes that ranged in price from $11 to $1.
Apple Drops CareKit on GitHub
April 29, 2016
Apple on Thursday made its CareKit platform available through the GitHub open source community. CareKit joins two other Apple frameworks for developing healthcare apps -- HealthKit and ResearchKit. It was designed to enable developers to create apps that give users a more active role in managing their health. Apps developed through CareKit will let people track symptoms and medications.
Getty Images Takes Google Grievances to EU
April 29, 2016
Getty Images on Wednesday filed a competition law complaint against Google with the European Commission. The company last year filed an "interested third party" submission in support of the EC's investigation into Google's anticompetitive business practices. Getty's complaint, in essence, is that Google Images facilitates piracy of high-res copyrighted content.
Alexa Takes Up Residence in a Really Smart Fridge Magnet
April 28, 2016
Invoxia on Thursday announced that Amazon's Alexa Voice Service has been integrated with its Triby digital assistants. The voice-activated unit is the first non-Amazon product to be Alexa-enabled. Triby, which has a magnetic frame, features a built-in speaker and microphone that can be used to listen to Internet radio or as a hands-free speakerphone, but its main function is to act as a digital assistant.
FBI Says Its Hands Are Tied on Revealing iPhone Crack Details
April 28, 2016
The FBI on Wednesday confirmed its decision not to inform Apple of how it hacked into the encrypted iPhone used in last December's San Bernardino terrorist attack. The bureau was investigating the possibility that deceased shooters Syed Farook, who used the iPhone, and his wife may have had links to other terrorist plots. It also was searching for evidence tying the two to ISIS.
Nokia Buys Into Digital Health
April 28, 2016
Nokia on Tuesday announced plans to purchase Withings for $192 million in cash as part of its move into the healthcare devices arena. The deal is expected to close in early Q3, and Withings will become part of the Nokia Technologies business. "We have said consistently that digital health was an area of strategic interest to Nokia," CEO Rajeev Suri said.
Gadget Ogling: Electric Nightmares, Cold Coffee, and a Smart Clothespin
April 28, 2016
I'm quite possibly the worst person in the world at waking up, without exaggeration. As a boy, I slept through a gas explosion that destroyed a home around 100 yards from my bedroom. All too often, I rely on my partner to shake me out of my slumber, as my own alarm clock rarely does the trick. I need something a little more forceful. The Shock Clock may be just up my alley.
IT Execs Join Federal Cybersecurity Panel
April 28, 2016
Key components of the Obama administration's multipronged cybersecurity initiative keep falling into place. One of the most recent developments was the formation of a federal Commission on Enhancing National Cybersecurity. Another was the formal introduction in Congress of the administration's information technology investment plan, which is heavily tilted toward cybersecurity protection.
Tech, Auto Honchos Join Forces to Push Self-Driving Cars
April 27, 2016
Some major players in both the new and old economies on Tuesday announced an alliance to pave the way for self-driving cars in America. Ford, Google, Lyft, Uber and Volvo raised the curtain on their Self-Driving Coalition for Safer Streets, which will work with lawmakers, regulators and the public to raise awareness of the safety and societal benefits of self-driving vehicles.
Regulators Impose Caveats on Charter TWC Merger Approval
April 27, 2016
Federal regulators on Monday approved Charter Communications' $78 billion merger with Time Warner Cable and its $10.4 billion acquisition of Bright House Networks, but with a number of tough conditions. The Justice Department filed a settlement agreement to block the new company from enforcing any deal that makes it harder for online video distributors to get video content from programmers.
Taking DIY to the Next Level
April 26, 2016
While hobbyists, inventors and innovators have been experimenting and producing a variety of do-it-yourself projects, their world is expected to undergo a hard shift as DIY moves to the next level. 3D printing is the cornerstone of the coming shift, and its effect on our daily lives will be multiplied by several converging forces: the collaborative economy, the jobless economy and personalization.
BMW, Daimler Steer Clear of Apple Car Project
April 25, 2016
BMW and Daimler have broken off talks about forming a partnership with Apple to develop an electric car, according to news reports published last week. Discussions stalled over issues that included which company would take the lead on the project and which would have ownership of the data. Apple apparently sought to develop a vehicle that would be integrated closely with its cloud-based software.
Apple's Books, Movies Fall Victim to Chinese Crackdown
April 25, 2016
The Chinese government ordered Apple to shut down its iBooks and iTunes Movies services in the country, according to news reports published last week. China's State Administration of Press, Publication, Radio, Film and Television reportedly called for the closure. The government in February announced a policy banning all foreign media from publishing in China without direct approval.
Unicorn Herd Threatens Silicon Valley, Warns VC
April 23, 2016
The age of Unicorn investing has led to alarming overvaluations of startups that could result in an afterparty roll call not seen since 1999, Silicon Valley VC Bill Gurley warned Thursday. Gurley, a general partner at Benchmark, raised a red flag over the large number of tech startups valued at more than $1 billion, and suggested that the rise of Unicorn fundraising has put the financial health of the industry at risk.
Hospitalized Stossel Bemoans Sorry State of Healthcare Customer Service
April 22, 2016
Fox News journalist John Stossel, who recently underwent an operation for lung cancer, on Wednesday wrote that although New York-Presbyterian Hospital's medical care is excellent, "the hospital's customer service stinks." Doctors "keep me waiting for hours, and no one bothers to call or email to say 'I'm running late,'" Stossel said. He doubted all the tests he was given were needed.
Volkswagen Agrees to Fix or Buy Back Dirty Diesel Cars
April 22, 2016
Volkswagen has reached an agreement to repair or replace about 500,000 diesel cars in the U.S., according to court documents released Thursday. The cars were equipped with software designed to deceive emissions tests. Under the agreement, announced Thursday in U.S. District Court in San Francisco, Volkswagen will pay back an undetermined amount of money to owners of the affected vehicles.
EFF Sues DoJ Over Secret Data Decryption Requests
April 22, 2016
The EFF has filed suit against the Justice Department seeking to learn whether the federal government secretly ordered technology companies to decrypt the private communications of their customers. Such orders could place millions of customers in harm's way, the complaint says. The suit seeks the release of records originally requested last fall under the Freedom of Information Act.
Gadget Ogling: A 360-Degree Cam, a Leveled-Up Kindle, and a Space-Saving Home Gym
April 21, 2016
Facebook has unveiled its latest push into hardware -- an open source 360-degree camera. Bearing 17 cameras and Web-based software to render footage in 360-degrees, Facebook Surround 360 is more of a design than a commercial product. It would cost around $30,000 to build one as is, Facebook said. The idea is to allow creators to iterate on the design to create their own cameras.
Insurance Industry Buzzes Over Data Breach Ruling
April 21, 2016
If the rash of data breaches in recent months has done anything for businesses, it's raised their awareness of cyber liability insurance. The market for cyber liability insurance is expected to increase dramatically as businesses become more aware that their current policies don't adequately cover cyber-risks, according to the National Association of Insurance Commissioners.
Apple to Lawmakers: We'll Help but No Backdoors
April 21, 2016
Apple's top legal official on Tuesday appeared before the U.S. House Energy and Commerce Committee and reiterated the company's willingness to help law enforcement on active cases and cooperate on long-term solutions, despite its contentious legal battle with the FBI over the encrypted iPhone used in the San Bernardino terrorist attack. Apple works daily with law enforcement on a number of cases.
Apple Snags Hotshot Engineer, Former Tesla VP, for Project Titan
April 20, 2016
Apple has hired Chris Porritt, Tesla Motors' former vice president of vehicle engineering, to work on special projects, according to news reports published Tuesday. Porritt, who left Tesla last year, is expected to take charge of Apple's electric car initiative, Project Titan. He reportedly was given the purposefully vague title of "special projects group PD administrator."
EU Levels Antitrust Charges Against Abusive Android
April 20, 2016
The European Commission has charged that Google breached EU antitrust rules by seeking to maintain and expand the dominance of its Android operating system. "A competitive mobile Internet sector is increasingly important for consumers and businesses in Europe," said the EC's antitrust chief, Margrethe Vestager. "We believe that Google's behavior denies consumers a wider choice of mobile apps."
YouTube Wants You to See the World From Every Angle
April 19, 2016
YouTube on Monday announced the rollout of live-streaming 360-degree video and spatial audio, part of the company's push to boost its reach in the growing market for immersive video and virtual reality. It has provided support for 360-degree video for more than a year, but it has been working with content creators to push the technology even further, Chief Product Officer Neal Mohan said.
Journalist Gets 2-Years in Prison for Aiding Anonymous Prank
April 19, 2016
A U.S. District Court judge last week sentenced Matthew Keys to two years in prison after he was found guilty of conspiring with the hacker group Anonymous to break into the Los Angeles Times' website and modify a news story. Keys had been site administrator for KTXL Fox 40, which was owned by Tribune, the same company that owned the Times.
The HTC's Wow Factor May Trump Shortcomings for VR Fans
April 19, 2016
The HTC Vive drew accolades from a hyped-up base of gamers and virtual reality enthusiasts when it launched earlier this month. However, the Vive is proving to be an experience that is not for the faint of heart, the light of wallet, or the short of patience. HTC earlier this year unveiled the Vive to an enthusiastic audience at the Mobile World Congress in Barcelona.
SCOTUS Turns Its Back on Google Books Challenge
April 19, 2016
The Supreme Court has declined to hear a petition to review a lower court decision allowing Google to scan and publish excerpts of copyright-protected books without seeking permission from the authors or paying them. The petition, filed at the end of last year, was the latest move in the Guild's decade-long war with Google, which has said that its searchable digital books database is fair use.
What the Traditional Car Companies Don't Seem to Get
April 18, 2016
Two interesting events took place this month. Tesla announced its Model 3, a relatively affordable electric car, and it attracted around 180K preorders on the same day. That was before the company actually revealed the car. There were more than 250K preorders in the first 36 hours. Oh, and the run rate is about 1,500 per hour of pre-orders for this car right now.
Facebook Envisions Virtual Social Future
April 15, 2016
Facebook on Wednesday demonstrated at its F8 developer conference how socializing could take place in a virtual world. Two employees some 30 miles apart showed how they could share the same virtual space. Through the use of 360-degree photos, they visited London, drew together with virtual pens, and took selfies and posted them to their Facebook news feeds.
Microsoft Sues DoJ Over Spying Gag Orders
April 15, 2016
Microsoft on Thursday filed suit against the U.S. Department of Justice challenging the gag orders that accompany requests to access customers' private emails and other data. The orders prevent the company from notifying affected customers about the government's demands. The case is the fourth public lawsuit it has filed against the Justice Department in three years.
E2E Encryption Could Make WhatsApp a Spam Magnet
April 15, 2016
Facebook's WhatsApp last week announced it would roll out end-to-end encryption for its users, but the move could make the service more attractive to spammers. While encryption can safeguard information from data thieves, it also can block data protectors. The policy "will not stop the growth of spam on the platform and could make the problem worse," AdaptiveMobile's Simeon Coney said.
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Live streaming video...
is the next big thing.
is a passing fad.
will dramatically improve citizen journalism.
will feed a lot more disturbing imagery to the Web.
doesn't interest me.