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Capitalizing on the Cloud
March 06, 2015
I've been traversing North America keynoting a series of cloud events hosted by Oracle. At every stop of the roadshow my comments regarding the opportunity to transform traditional product businesses into powerful information services via cloud-based alternatives has generated the greatest interest among enterprise decision-makers and software developers alike.
We Done Good, Consumer Protection Chief Tells Lawmakers
March 05, 2015
The U.S. Consumer Financial Protection Bureau has made great strides in carrying out its mission, which is to ensure consumers are fairly treated in the financial marketplace, Director Richard Cordray said Tuesday at a House Financial Services hearing. The bureau's qualified mortgage rule put new measures in place to prevent the sloppy underwriting that led to the subprime mortgage problem.
China's Cybersecurity Plans Draw US Fire
March 05, 2015
China should change its tune on new rules for purchases from American high-tech companies if it wants to do business with the United States, President Obama recently warned. China reportedly is planning to ask U.S. high-tech firms to hand over their encryption keys and install security backdoors in their systems to allow surveillance as a counterterrorism measure.
What Corning's Gorilla Glass 4 Says About Survival
March 05, 2015
Corning Gorilla Glass, which resists scratches and breakage, is the leader in providing the protective layer on smartphone screens. For a while, it appeared as though Sapphire might pose a threat, but no more. In the meantime, Corning has introduced Gorilla Glass 4, which is the best to date. Every Apple iPhone and every Samsung Galaxy phone uses Corning Gorilla Glass.
Gadget Ogling: A Lovely Sky Snapper, a Grotesque Power Pack and Wafer-Thin Speakers
March 04, 2015
There's a new Nikon camera that actually won't work for parents eager to flash their cash at a kid's birthday party with an expensive DSLR when a camera phone would work just fine. The D810A has an infrared filter that probably will result in distorted colors when used for everyday purposes. So you might not want to use it for that cute shot of a butterfly nestling on a poppy.
What the Buyer Sees
March 04, 2015
Partner Relationship Management gives a lot of attention to the vendor and partner relationship, and it should. But it's worth remembering that as important as this relationship is, the one that really counts involves an end customer. So what does the end customer need from a channel partner that a PRM system can uniquely provide? I'd say the most important partner deliverable is intangible -- trust.
Twitter's New Safety Rules: Hot Diggity or Hot Air?
March 03, 2015
Twitter has announced actions to further protect users of its network -- but it left them vague. The company is rolling out unspecified improvements to its reporting process for content issues including impersonation, self-harm, and the sharing of private and confidential information, aka "doxing." It's also beginning to add new enforcement actions for use against accounts that violate its rules.
Just Showing Up Won't Capture Federal Cloud Business
March 03, 2015
The observation that "80 percent of life is just showing up," generally attributed to comedian Woody Allen, has morphed into the admonition that "80 percent of success is just showing up." However, it appears that vendors who just show up with a generalized approach to marketing cloud technology to federal government agencies likely won't attract much business.
The Open Source Squad at the GSA
March 03, 2015
18F, a development unit within the General Services Administration, was established a year ago to tap into the success of the United Kingdom's Government Digital Services unit by pursuing a similar strategy. The unit is tasked with getting developers from Silicon Valley and the ranks of civic developers all over the country to change how federal technology gets done.
Ericsson Petitions ITC to Ban Infringing iPhones, iPads
March 02, 2015
Ericsson last week filed patent claims against Apple both with the U.S. District Court for the Eastern District of Texas and the U.S. International Trade Commission. "Our suits filed yesterday assert 41 different patents," said Ericsson spokesperson Kathy Egan Wummer. "Of those, 14 are at issue in the ITC and the district court; the other 27 are at issue only in the district court."
Mobile World Congress 2015, or Why Your Smartphone Is Crap
March 02, 2015
Don't you just love big industry events like Mobile World Congress? I mean, you've had whole weeks to enjoy the new phone you got last quarter, and now you'll hear about a bunch of incredibly wonderful stuff that will make that new phone look like your grandmother's favorite car -- you know, the one she fell in love with in the 1960s. Unfortunately, I'm not going to make things better.
Gadget Ogling: Scooting Around, Scratching Wood, Knocking on Doors
February 28, 2015
Even for someone endlessly in awe of our ability to traverse continents in just a few hours, traveling is increasingly a chore. Anything I can add to trips to make them even a touch more enjoyable is nothing to sniff at. A suitcase with a built-in, motorized scooter may be just what I need to freshen up journeys. Warning: It's carry-on size, but it's far beyond typical carry-on luggage weight.
Report: Most Insurance Customers Are Fed Up
February 27, 2015
If you dislike your insurance company, you are not alone: Worldwide, less than 30 percent of consumers have positive experiences in dealing with their insurers, according to Capgemini's World Insurance Report 2015. North America saw the largest decline in satisfaction -- 8.3 percentage points. Positive customer experience ratings for Generation Y fell the most in North America -- 10.9 percent.
FCC Comes Through on Net Neutrality
February 27, 2015
The FCC has adopted new open Internet rules by a 3-2 vote along party lines. The rules, which affect both wired and wireless access, prohibit broadband providers from unreasonably interfering with efforts of consumers and edge providers to reach each other. The Internet is "simply too important to be left without rules and without a referee on the field," said FCC Chairman Tom Wheeler.
Government Spies Came Up Dry, Says Gemalto
February 26, 2015
SIM card maker Gemalto, whose networks reportedly were breached by hackers from the United States National Security Agency and the UK's GCHQ, on Wednesday said the spies got nothing. The hackers stole cryptokeys for millions of SIM cards, according to The Intercept, which cited documents released by NSA whistle-blower Edward Snowden. Gemalto denied any SIM cryptokeys had been stolen.
Malicious Emailers Find Healthcare Firms Juicy Prey
February 26, 2015
Healthcare providers have garnered growing interest from hackers in recent months. More evidence of that trend appeared last week in a report on email trust. An email that appeared to come from a healthcare company was four times more likely to be fraudulent than an email purportedly from a social media company like Facebook, one of the largest creators of email on the Internet, Agari found.
Customer Tech Support: Don't Go It Alone
February 26, 2015
You may have heard of a company called Geek Squad, but what about PlumChoice or SupportSpace? Even if you don't know their names, you may very well be doing business with them right now. Who are they? PlumChoice, SupportSpace are both relatively small companies that do business with larger companies, providing top-shelf tech support services to customers.
Court Sticks It to Apple in $533M Patent Case
February 25, 2015
Apple must pay patent licensing firm Smartflash US$532.9 million for infringing three patents. U.S. District Judge Rodney Gilstrap, who presided over the case in Tyler, Texas, ordered Apple to pay the penalty after a federal jury in Texas found that the company's iTunes software infringed on the patent holder. That jury took eight hours to decide Apple willfully used Smartflash's patents without consent.
Net Neutrality: All Over but the Shouting?
February 25, 2015
After well over a year of bitter, often highly partisan debates, and despite dissension within its ranks and opposition from industry groups, the United States Federal Communications Commission is expected on Thursday to vote in favor of rules enforcing Net neutrality. The commission wants to regulate ISPs like common carriers under Title II of the Communications Act of 1934.
Yahoo CISO, NSA Chief Slug It Out Over Security Backdoors
February 25, 2015
Yahoo CISO Alex Stamos on Monday confronted NSA Director Adm. Mike Rogers over the United States government's plan to require built-in backdoors in hardware and software made by American companies. The exchange took place at the New America Foundation's cybersecurity conference. Building backdoors into cryptography is "like drilling a hole in the windshield," Stamos said.
Open Source vs. Proprietary Firms on the IoT Battleground
February 25, 2015
A battle is brewing over control of the Internet of Things marketplace. Consumers see only convenience and extensions to their always-on mobile devices. Product makers see a pathway to streaming data that can be monetized from buyers' connections. Will history repeat itself, as open source begins to take on the current, yet unsustainable, walled-garden core of the IoT?
FTC, Private Sector Lock Horns Over Consumer Data Protection
February 25, 2015
The major headline hacking event of 2014 involved data theft at a highly visible enterprise: Sony Pictures. Perhaps just as significant in e-commerce security was a 2014 federal court ruling which allows the FTC to continue penalizing commercial firms for failure to protect consumer data from hackers. That decision has been challenged, and in early March the FTC and its opponent will square off in court.
Google Puts Blogger Porn Under Wraps
February 25, 2015
Google will place a privacy curtain around sexually explicit images and video on its Blogger platform if users fail to remove the content of their own volition by March 23. The measure falls short of outright censoring the content or terminating users. However, it does restrict access to the owner or admins of the blog and the people with whom the owner has shared it.
How Apple Will Sell a Watch That No One Really Needs
February 24, 2015
There has been a lot of discussion lately of where and how Apple will sell the Apple Watch -- through high-end luxury department stores in Paris, for example, or through special new displays inside of Apple Stores, guided into existence by fashion genius Angela Ahrendts. Finding new ways to present the watch is important, but how will Apple actually trigger a buy decision?

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