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TechNewsWorld.com
The Marginal Customer
June 10, 2016
I start a lot of client engagements with a simple question: Who's the customer? It's amazing the answers that I get. Some people know the customer's demographic and business or personal needs, and they focus on those things. Others don't even grasp the difference between a customer and a consumer. You might expect this if you are working in the B2C rather than B2B space.
Yahoo to Have Giant Patent Garage Sale
June 9, 2016
Yahoo reportedly has notified potential buyers that it plans to auction off about 3,000 patents and will be accepting bids until mid-June. The intellectual property for sale includes patents for its original search technology. The patents "cover strategic areas such as search, e-commerce and online advertising," said Andreas Scherer, managing partner at Salto Partners.
Larry Page May Be Blazing a Trail for Self-Flying Cars
June 9, 2016
Google cofounder Larry Page reportedly is working with two Silicon Valley startups to develop a flying car. One is Zee.Aero, which Page personally has funded since its launch in 2010, when it set up shop next to Google's headquarters in Mountain View, California. The firm reportedly has filed a patent application for a small, all-electric vehicle that could take off and land vertically.
Uber Tosses Its Drivers a Few Bones
June 8, 2016
Facing growing pressure from labor unions and regulators across the U.S. and key overseas markets, Uber on Monday introduced a series of new apps and benefits for its core group of drivers. The goal is to make their working hours more productive and profitable. Among the new apps are Driver Destinations, which lets drivers restrict ride requests to their current routes.
SugarCRM CTO Clint Oram: Make Every Customer Experience Extraordinary
June 8, 2016
SugarCRM cofounder Clint Oram is one of the original architects and developers of the Sugar application. As the company's CTO, he currently leads SugarCRM's corporate development strategy and alliances teams. The biggest CRM challenge right now is that "technology is changing the way customers work with companies," Oram said. "Technology has driven speed and relevancy expectations through the roof."
Supreme Court Snubs Google's AdWords Appeal
June 7, 2016
The U.S. Supreme Court has declined to hear Google's appeal of a lower court ruling in a suit alleging the company used deceptive practices in the sale and placement of advertising through its AdWords program between 2004 and 2008. Google, a unit of Alphabet, sought to overturn the 9th U.S. Circuit Court of Appeals September 2015 ruling that the lawsuit could go forward as a class action case.
Creating the Right Business Culture for Success
June 6, 2016
In an era when technology is changing the ways people conduct every aspect of their lives, it's not a surprise that business leaders have come to depend on it as the lever that will elevate their sales and marketing performance to the next level. Productivity has increased because of technology, and the implementation of technological tools has had a direct effect on sales effectiveness.
Yahoo Publishes NSLs Following Freedom Act Reforms
June 6, 2016
Yahoo last week published the text of three National Security Letters it received from the FBI in 2013. The letters demand the names, addresses, length of service, and electronic communications transactional records -- existing transaction and activity logs and all email header information -- of the targets. However, they do not ask for any content -- either the subject lines or bodies of emails.
Windows Holographic: Changing Our Perception of the World
June 6, 2016
There were a lot of interesting announcements last week, ranging from cool new devices to what was basically an Amazon Echo on wheels from Asus. Such is the nature of Computex -- arguably one of the most powerful technology shows in the world. However, one of the most fascinating was Windows Holographic, which goes far beyond Hololens to redefine the world as we perceive it.
Loyalty Failures
June 3, 2016
Software vendors and their business customers have tried many things to increase customer loyalty, but they have been disappointed more often than not. Rewards, delight, and daily deals were good ideas to help spur customer loyalty. Unfortunately, they weren't enough to move the loyalty needle in today's highly competitive markets. That's because rewards programs often reward the wrong thing.
Rights Advocates Blast EU and Tech Firms' Hate Speech Code
June 2, 2016
Digital rights and free speech advocates are up in arms over Tuesday's announcement of an agreement between the European Commission and four leading U.S. social media firms -- Facebook, YouTube, Twitter and Microsoft -- on a Code of Conduct designed to crack down on hate speech. The companies have agreed to adopt a system that allows users to flag illegal hate speech and incitement to violence.
Pay TV Firms Eke Out Tiny Gains in Customer Satisfaction
June 1, 2016
After two years of declining customer satisfaction, the telecommunications sector has halted the slide, according to the ACSI Telecommunications Report 2016, released Wednesday. There was a 1.9 percent gain -- to 70.1 on a 100-point scale -- in satisfaction with pay TV services, Internet service providers, fixed-line telephone services, wireless phone services and mobile phone makers.
Report: Smartphone Ad Blockers Picking Up Steam
June 1, 2016
At least 419 million people around the world are blocking advertising on their smartphones, according to a report PageFair released Tuesday. Most of those people -- 408 million of them -- are using ad-blocking browsers, notes the report. The use of ad blockers doubled in 2015, and the use of mobile ad-blocking browsers increased 90 percent during the same year.
Myspace Crowned King of Mega Breaches, With More Likely to Come
June 1, 2016
Myspace and Tumblr this week emerged as the latest in a string of mega breaches that resulted in the theft of millions of user IDs -- not just recently but years ago. "Over the period of this month, we've seen an interesting trend of data breaches," wrote security researcher Troy Hunt, operator of the Have I Been Pwned website. "To see a cluster of them appear together is quite intriguing."
Silicon Valley Debates Thiel's Money Man Role in Gawker Suit
May 31, 2016
The digital media world was abuzz last week when news surfaced that billionaire Peter Thiel had provided financial backing for a defamation lawsuit against Gawker Media. The suit stemmed from Gawker's publication of a sex tape involving ex-WWE superstar Terry Bollea, better known as "Hulk Hogan." A Florida jury awarded Bollea $140 million in March.
Federal IT Living in the Floppy Age, Reports GAO
May 31, 2016
Antiquated IT systems are soaking up federal technology dollars and creating risks for both bureaucrats and citizens, the Government Accountability Office reported last week. More than 75 percent of the federal IT budget in 2015 went toward the operation and maintenance of nearly obsolete legacy systems that use outdated software languages and unsupported hardware parts.
What Will HPE Sell Next?
May 30, 2016
I joined a bunch of analysts in discussing Hewlett Packard Enterprise's next move at a secret conclave last week. The company had just announced the sale of its IT services, which basically undid much of Mark Hurd's work as CEO. It already had sold off PCs and printers, more than undoing Carly Fiorina's earlier efforts. Granted, HPE spun it like it was an acquisition.
Microsoft's Intolerable Windows 10 Aggression
May 27, 2016
Microsoft seems to have gone off the deep end with its tricks to get unwilling customers to upgrade from Windows 7 and Windows 8 to Windows 10. Doesn't the company realize this will hurt it? Does Microsoft think it can be abusive and win? Users are complaining loudly. Why doesn't Microsoft care about the disruption it is causing? A slice of the Microsoft marketplace wants to move to Windows 10. Fine. Many of them absolutely love it. That is not the problem.
Facebook Tweaks Trending Topics Out of Abundance of Caution
May 26, 2016
Facebook this week said it would make several procedural changes to its Trending Topics feature to quell concerns that the results could be steered in a particular political direction, even though it has found no evidence of bias. The company will retrain workers in the Trending Topics department and institute additional oversight and control to make sure trending stories are selected fairly.
The Traction Gap
May 26, 2016
My friend and a partner at Wildcat Venture Partners, Bruce Cleveland, along with his associates, has come up with an idea that helps explain why some early-stage companies thrive and thus raise more capital, while others die on the vine. As a venture capitalist, he is always trying to figure this out, trying to determine who gets another round of funding and who doesn't.
Microsoft Tightens Screws on Terrorists Posting Online
May 23, 2016
Microsoft last week announced plans to crack down on terrorist content, perhaps in response to the Obama administration's intense effort to get Silicon Valley's help in preventing organizations like ISIS from using social media as a recruiting and fundraising tool. Microsoft has amended its terms of use to prohibit the posting of terrorist content on its various platforms.
Using the Scientific Method to Pick the Best US President
May 23, 2016
I've been thinking a lot this week about what it takes to select a strong CEO and being annoyed by robocalls from the different campaigns. On one such call, when asked what I'd do if given the choice between Clinton and Trump, my response was "move to Canada." That apparently wasn't what they were looking for. Boards often have to select from a very small pool of CEO candidates, and they don't get the "move to Canada" option.
Google Patents Tech to Limit Injuries in Vehicle-Pedestrian Accidents
May 20, 2016
The United States Patent and Trademark Office earlier this week granted Google a patent for "Adhesive Vehicle Front End For Mitigation of Secondary Pedestrian Impact." The patent application, filed a year and a half ago, credits Google employees Alex Khaykin and Daniel Lynn Larner as the inventors of the new technology. This latest patent grant is for "a system for protecting a colliding object from a secondary impact."
Google Challenges Right to Be Forgotten in French High Court
May 20, 2016
Google on Thursday filed an appeal with France's supreme administrative court over an order from a privacy regulator requiring it to scrub certain search results around the world under a law called "the right to be forgotten." The March order from the CNIL requires Google and other search engines to delist the information of Europeans that shows up in searches for their name.
Gadget Ogling: Speedy Tortillas, Racing Robots, and Real-Time 3D
May 20, 2016
Flatev is a pod-based system for instant tortillas in the mold of a Keurig coffee maker. Insert a pod of fresh dough -- you have several choices, all organic -- then adjust settings for type of dough and desired crispiness, and 90 seconds later you'll have a fresh, warm tortilla. There's a heated drawer to keep your tortillas warm while you make as many as you need.
China Subjects Tech Imports to Heavy Security Scrutiny
May 19, 2016
China reportedly is investigating the encryption and data storage features of technology products sold there by large foreign companies such as Apple to determine whether the products pose a security threat. A committee associated with the Cyberspace Administration of China reportedly is conducting reviews that include interviews of company executives and other employees.
Selling Imagination in the IoT Era
May 19, 2016
If you love studying technology trends and imagining what they will do for your business, it's easy to lose sight of the fact that you have a vision of how things will be, while many of those you need to partner with to achieve that vision still are trying to master the reality of today. Congratulations -- you have a combination of curiosity, prescience and nerdiness that will serve you well.
Zuckerberg Aims to Smooth Conservatives' Ruffled Feathers
May 18, 2016
Facebook CEO Mark Zuckerberg invited a group of 15 media executives and right-leaning pundits, including talk show host Glenn Beck, to meet with him Wednesday to discuss accusations that the social media network biased it's trending news topics to omit conservative viewpoints. In addition to Beck, Zuckerberg extended invitations to Arthur Brooks, president of the AEI; Dana Perino, Fox News co-host; and others.
Marketing and Loyalty
May 17, 2016
The CRM industry is shining a bright light on digital marketing, and it is a sign of how early we are in the digital marketing boom that few vendors are championing the idea of using marketing in any way other than for driving sales. Based on recent events by Oracle and Salesforce, it appears that the focus on driving more sales makes perfect sense for organizations just getting their feet wet.
Privacy Concerns Curb Online Commerce, Communication
May 17, 2016
Concern about online security and privacy are leading Americans to curtail online activity, the NTIA reported last week. More than 41,000 households with at least one Internet user in July responded to several privacy and security questions the U.S. Census Bureau posed for the NTIA. Eighty-four percent of those households named at least one online privacy and security concern.
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Live streaming video...
is the next big thing.
is a passing fad.
will dramatically improve citizen journalism.
will feed a lot more disturbing imagery to the Web.
doesn't interest me.