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How Linux Helped Me Become an Empowered Computer User
February 7, 2017
If asked, my friends could readily attest to my profound passion for Linux, so it might surprise you to know that hardly two years ago, I barely knew what Linux was, let alone had any earnest interest in switching from Windows. Although a shift as dramatic as this may seem astonishing when considered in hindsight, analyzing my path from one push or influence to the next paints a more telling picture.
Silicon Valley Firms Lock Arms Against Trump Immigration Order
February 7, 2017
At least 127 United States companies -- including Apple, Facebook, Twitter, Google, Intel and other tech giants -- filed a friend of the court brief in a lawsuit the state of Washington brought against President Trump, which argues that his executive order to halt the entry of refugees and all travelers from seven Muslim nations would inflict significant harm on U. S. businesses.
Ode to Sprint: Somebody Calls You, You Answer Quite Slowly
February 7, 2017
As I write this, I'm listening to twangy guitar music that calls up vague images of big spiny cactus, dust, and a riderless swaybacked horse. Lots of dust. I've been listening to the same few bars for 43 minutes and counting. Every few seconds, the music is interrupted by this: "We apologize for the wait. We are currently experiencing higher than normal volumes and long hold times. ..."
Snap Seizes the Moment
February 6, 2017
Snap last week filed for a $3 billion IPO. The company's private market valuation is $17.8 billion, but investors reportedly have valued it at between $20 billion and $25 billion. "Twenty-five billion dollars is just nuts, but that's the market we're in," remarked Rob Enderle, principal analyst at the Enderle Group. "This could provide an opportunity for the big gambler investors," he suggested.
Was Apple's Outstanding Q1 a Fluke?
February 6, 2017
Apple had a good quarter, but if you look under the numbers there is a ton of trouble. It just dropped behind Google in brand value, and valuation may crater in a few months. The iPhone 7 did well, but that shouldn't be a surprise, given that its biggest competitor, Samsung, saw its phone literally go up in flames last quarter. The Galaxy 8 is coming, though, and it looks really impressive.
EC to Take a Hard Look at E-Commerce Practices
February 3, 2017
The European Commission on Thursday announced three separate investigations into online pricing and other sales practices that may have breached EU antitrust rules. The EC investigations will assess whether consumers were able to enjoy cross-border choice when it came to buying video games and consumer electronics, and making hotel accommodations online.
Tech Industry Reacts to Trump's Immigration Order
February 3, 2017
Uber CEO Travis Kalanick on Thursday resigned from President Trump's business advisory council amid fierce blowback against the president's recent executive order on immigration, and in the wake of reports that several major Silicon Valley firms, including Facebook, Apple, Microsoft and Google, have been circulating a draft letter opposing Trump's action.
Wireless, Telecom and Pay TV: The Future Is Coming Into Focus
February 2, 2017
Wireless, telecom and pay TV -- including cable, satellite and Internet services -- are all on a growth trajectory, but each company is taking a different path. That means comparing them will be more difficult going forward. In the past, the companies in these sectors in many respects looked the same and offered nearly the same basic services. Looking forward however, things appear very different.
3 Teams Qualify for Tube Test in Hyperloop Pod Competition
February 1, 2017
Elon Musk's hyperloop dream began to take shape in reality last weekend as 27 teams, including six from outside the U.S., participated in a competition to create the mass transit vehicle of the future. The competition in Hawthorne, California, sponsored by SpaceX, which Musk founded, attracted teams made up mostly of students who created pods designed to run on hyperloop transportation systems.
Tech Industry Gets Political
January 31, 2017
In the last decade or so, the tech industry has become increasingly political, which is different from being politicized. If I had to guess, I'd say that for the most part everyone is on the same page. However, many of the largest technology concerns have come to the realization that to protect their outlook, they need representation in Washington in the form of lobbyists.
Silicon Valley Up in Arms Over Proposed H-1B Overhaul
January 31, 2017
Silicon Valley is in an uproar over a proposed new executive order that would overhaul existing foreign worker visa policies. The Trump administration's goal apparently is to prioritize the hiring of American workers and change the way U.S. companies can recruit skilled professionals from other countries. Policy should "prioritize the protection of American workers," the draft reportedly states.
Can the TV Industry Sustain Falling Prices?
January 30, 2017
Every year in advance of the Super Bowl, there are big sales on TVs, and this year is no exception. It also could be a milestone, as TVs could be bottoming out. TV prices are near a record low, yet sales continue to slip. In the long run, that won't be good for the industry or consumers. There was an "abrupt weakening of global demand for TV sets," IHS Markit concluded last year.
BlackBerry, Microsoft and the Ever-Smarter Connected Car
January 30, 2017
BlackBerry last week announced that its turnaround was finished, and Microsoft finally provided some information on its new connected car deliverables. One strange thing was that after CEO John Chen excitedly pointed out that BlackBerry had displaced Microsoft in Ford, he then announced a strategic initiative to work more closely with Microsoft on BlackBerry's own market-leading QNX car OS.
Trump Clings to Personal Phone Despite Security Risks
January 27, 2017
President Donald J. Trump apparently has continued to use his personal Android smartphone despite security concerns. Trump was concerned about losing access to his personal phone even prior to taking his oath of office, according to a report citing unnamed aides who said he worried about how isolated he could become in the White House without his phone to keep in touch with friends.
Facebook Taps Barra to Push VR to the Next Level
January 27, 2017
Facebook has announced that Hugo Barra will be onboarding the company to head up its virtual reality business, including the critically important Oculus team. Barra just days ago announced his departure from Xiaomi. Barra will fill the void left last month, when Brendan Iribe stepped down as CEO of Oculus to head up a new Facebook unit that will develop the PC side of its VR business.
Banking Customer Satisfaction Barometer Inches Up
January 26, 2017
Customer satisfaction with banking institutions improved last year, based on the annual Bank Satisfaction Barometer CFI Group released Thursday. Customers were more likely to remain loyal to their bank and even recommend it to others, according to the annual survey of bank customers across the United States. Banks improved their standing with customers and maintained stronger relationships.
Google Gets Rid of 1.7 Billion Bad Ads
January 25, 2017
Google removed 1.7 billion bad advertisements from its various sites in 2016, more than double the prior year's totals. Google took several steps to crack down on the deceptive advertising, including updating its policies to protect users from "misleading and predatory offers." It also beefed up its technology to help identify misleading ads and remove them.
China Aims to Wash VPNs Out of Its Hair
January 25, 2017
China this week announced new measures to further restrict its citizens' access to the Internet. The 14-month campaign appears designed to crack down on the use of Web platforms and services unapproved by the government, and on virtual private networks, which can used to access those platforms and services covertly. There is an urgent need for regulation, according to the government.
Top CRM Blogs of 2016: Countdown, Part 2
January 24, 2017
There's something to be said for consistency. Baseball Hall-of-Famer Tony Gwynn hit over .300 19 years in a row. The swallows have returned to Mission San Juan Capistrano every year since 1812. Richard Belzer played Detective John Munch in nine different television series over 23 years. Doing things well for a long time should earn you some attention for your efforts.
New FCC Chair Ajit Pai Vows to Kill Net Neutrality Rules
January 24, 2017
President Donald Trump on Monday named Ajit Pai chairman of the FCC. Pai, who has been a Republican commissioner for the agency since 2012, replaced Tom Wheeler, whom President Obama appointed to the top post in late 2013. With the new administration, Republicans gain the expected majority of the commission. Pai has been known to be a foe of former President Barack Obama's Net neutrality rules.
Barra Leaves Post as Xiaomi's International Point Man
January 24, 2017
Almost four years after being poached from a critical post at Google to join Chinese upstart Xiaomi, Hugo Barra on Monday announced he will return to Silicon Valley in February. Barra, who led the Xiaomi's overseas expansion as vice president, international, explained the move largely as a desire to reconnect with his family and restore a sense of normalcy to his life.
Oracle's Important Little Acquisition
January 23, 2017
Oracle last week announced the acquisition of Apiary, a small company that tucks into its product line and will not make much of a splash in the financial pages or possibly even in tech circles. Nonetheless, it's important strategic news. The value of the deal wasn't publicized -- but given the parameters, the dollars will get lost in the rounding of Oracle's overall revenue and profit numbers.
Samsung Explains Note7 Failure, Promises to Do Better
January 23, 2017
Samsung has announced new quality assurance protocols to ensure that it won't have a repeat of the catastrophic issues that plagued its Galaxy Note7 handsets. The company last fall issued a universal recall after several of the devices caught fire or exploded. In one incident, an aircraft had to be evacuated after a Samsung Galaxy Note7 caught fire and produced thick smoke.
The US Press Corps vs. Trump: A Teachable Moment
January 23, 2017
Life is about negotiation. We negotiate our relationships -- including marriage, which is a contract that many don't take seriously. We negotiate our jobs, and we negotiate our interactions with our families. Those who are good at this tend to have relatively happy lives. While they don't get everything they might want, they get more than most. When things degrade into wars, both sides lose.
Samsung's Note7 Post Mortem Turns Up 2 Problems
January 21, 2017
Samsung is set to release the results of its Galaxy Note7 investigation on Monday, explaining the underlying causes of the problems that led to the phone's demise. The three independent quality control and supply chain analysis firms Samsung engaged to conduct the investigation concluded that the Note7 was affected by two separate issues. One was a battery issue; the other was the rush to market.
Netflix Surprises Itself With Gangbusters Membership Growth
January 20, 2017
Netflix generated $8.3 billion in global streaming revenue in 2016, with 35 percent year-over-year growth, it reported Wednesday. The company ended last year with 93.8 million members, including 19 million net additions -- up from 17.4 million new subscribers in 2015. Netflix's global revenue for the fourth quarter of 2016 grew by 41 percent year-over-year to $2.4 billion, and 7.05 million net new members joined during that time period.
Luckey Dons Virtual Flak Jacket for Zenimax Testimony
January 19, 2017
Palmer Luckey on Wednesday denied that he stole proprietary code from ZeniMax Media, in the little-known company's blockbuster $2 billion lawsuit against Oculus VR and Facebook. ZeniMax has alleged that in 2012, when Luckey was just a video game enthusiast, he corresponded with John Carmack, who allegedly used proprietary hardware and software information to develop the Oculus Rift VR headset.
Apple to Jack Up App Prices in UK
January 18, 2017
Apple on Tuesday alerted its development community that it will be raising prices on apps sold through its App Store in the United Kingdom. Several factors influence App Store price tiers internationally, including currency exchange rates, business practices, taxes, and the cost of doing business, Apple said, noting that the factors vary by region and over time. App Store price increases also are ahead for India and Turkey.
Adaptive Intelligent Applications
January 18, 2017
At OpenWorld, Oracle jumped into the AI and machine learning space for its CX products, aka CRM, and other applications, like HCM, with an interesting difference -- a huge data store to help educate the algorithms that work for you. Machine learning depends on data about prior situations that the learning algorithms can use to get smart about a situation. Ten examples are good, 100 are better.
Did BuzzFeed Just Commit Suicide?
January 16, 2017
Remember the oldie, "You Don't Mess Around With Jim"? The chorus goes like this: "You don't tug on superman's cape, You don't spit into the wind, You don't pull the mask off that old lone ranger, And you don't mess around with Jim." One of the lessons we learned last year is that what goes for "Jim" likely also goes for Peter Thiel, who is one of President-elect Donald Trump's leading supporters.
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