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Hackers Blast Emergency Sirens in Dallas
April 11, 2017
Screaming sirens serenaded Dallas residents in the early morning hours Saturday after a cyberattack set off the city's emergency warning system. All of the city's 156 sirens reportedly were set off more than a dozen times. Officials have not yet identified the perpetrator of the attack, but it likely was someone outside the Dallas area, said Office of Emergency Management Director Rocky Vaz.
Oracle's Strategery
April 10, 2017
Watching Oracle's cloud strategy roll out has given me renewed respect for its approach to the market. As a company that has been public for a long stretch of time, Oracle has displayed all the warmth of an anaconda. I have friends there, and they are not anacondas, but I hope they know what I mean. Oracle knows its business and it's making money, and it does it unabashedly.
Why VR Is Failing
April 10, 2017
As a market, we seem to have trouble learning that three key elements are necessary for a new technology to take hold: It has to appear complete, it has to be compelling, and it has to seem like a value -- that is, be affordable. Compared to what we have today, the car that opened up the automotive market in the U.S. was none of those things -- yet it was incredibly successful.
Google's Fact Check Labeling System Goes Global
April 8, 2017
Google has extended the Fact Check feature it introduced last fall. Publishers now can display a Fact Check tag in news stories everywhere that Google News is available. The company also has introduced the Fact Check feature globally in Google Search, in all of the languages it supports. Not all stories will be fact checked, though, and only certain publishers will be able to participate.
Gadget Ogling: Samsung Swings, Plus Live 360 Cameras and Smart Tuners
April 7, 2017
Samsung is back with a new pair of flagship smartphones it desperately needs to be hits in the wake of previous handsets that were a touch too, erm, explodey. The Galaxy S8 and S8+ have dispensed with the physical home button and added an artificial intelligence assistant, screens that so very almost kill the bezel, and fingerprint sensors on the rear. It's a smart, striking design.
Next Downturn Could Have Silver Lining for IoT
April 7, 2017
Although nearly every research study and industry survey suggests the Internet of Things market is growing rapidly, plenty of companies are holding back from pursuing IoT opportunities, for a variety of reasons. Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives.
AI Confusion Widespread Among Consumers
April 4, 2017
Most people think they know what the term "artificial intelligence" means, based on the results of a survey Pegasystems released Tuesday. However, their responses suggested that they probably don't fully understand how it's being used today, including in the customer service realm. Researchers polled 6,000 adult consumers in the United States, the UK, the Netherlands, France and Germany.
Reversing Net Neutrality
April 3, 2017
When one side or the other in a political debate refused to accept a decision, it used to be simply annoying, but lately it has become dangerous to business and to the economy. The current administration's wants "to jettison the Obama administration's net neutrality rules, which were intended to safeguard free expression online," Steve Lohrmarch wrote last week.
Now World's Second-Wealthiest, Bezos Travels to Different Drumbeat
April 3, 2017
Amazon founder Jeff Bezos has entered more rarefied air, having leapfrogged billionaires Amancio Ortega and Warren Buffett to become the second wealthiest person in the world. Bezos -- CEO of the e-commerce retailer and cloud services provider -- last week enjoyed a jump of $1.5 billion to $75.6 billion net worth, after his company announced a deal to acquire Souq.com.
Galaxy S8 vs. iPhone 8: Winning Has Little to Do With Phones
April 3, 2017
The new Samsung Galaxy S8 has launched, and its target of choice is the as yet unlaunched Apple iPhone 8 Anniversary Edition. These phones are critical for both companies. Apple survives largely off the iPhone today, and Samsung is trying to recover both from its burning phone problem and from its top executive being arrested on bribery charges. Neither firm can afford a big loss to the other.
Prank Responsibly: April Fools' Gags That Missed the Mark
April 1, 2017
The Internet is a minefield on April 1, with tech companies getting in on the April Fools' act in weird, wonderful and often woeful ways. The line between a successful prank and one that leaves users sighing, or worse, is micron-thin, and the boost to one's reputation -- or knock on it -- can hang around for some time. This year, we've rounded up some of the Internet's worst April Fools' pranks.
EquiSeq CEO Lexi Palmer: Act Like You're Not Scared and Go at It
March 31, 2017
Lexi Palmer is CEO of EquiSeq, a biotech firm that does genetic testing of horses. Palmer met the company's founder, genetic researcher Paul Szauter, in 2015. "I was just finishing up my degree in interpersonal communications ... and he told me about the company he'd started," Palmer recalled. "I told him I knew everything about horses and said I could learn everything he did and market it."
A Solution for the Uber CEO's Anger Problem
March 31, 2017
Uber CEO Travis Kalanick has earned a reputation for having a short fuse. In addition to his apparent personal anger management issues, there are the stresses that come with running a giant company -- and Uber recently has been losing executives. When it rains, it pours. What's happening with Kalanick, and can Uber recover its mojo? Many people have issues with anger, but few are in the spotlight.
Online Freedom of Speech May Be in Peril: Pew
March 30, 2017
Trolling, cyberbullying, harassment and just plain nastiness have become commonplace online, and this situation is likely to remain unchanged or worsen over the next decade, suggests a Pew Research report released Wednesday. Researchers polled more than 1,500 technology experts, academics, and business and government leaders on the future of free speech online.
Translating Website Visits Into Quality Leads
March 30, 2017
Back in the day -- like, 1993 -- every company had to have a website because it was the thing you did! A website was something new, fresh and shiny, and it allowed the marketing team to reach more people than ever before. It was on the Internet, which automatically made your company seem cool. It was totally rad! Within about 18 moths, though, everyone had a website and the novelty wore off.
House Votes to Kill Privacy Rules Binding ISPs
March 30, 2017
The House of Representatives has approved the Congressional Review Act, undoing privacy restrictions imposed on ISPs during the Obama administration. The Senate passed the CRA last week in a 50-48 vote along party lines. The White House has expressed support for the CRA. "This is one time I believe the White House," remarked John Simpson, privacy project director at Consumer Watchdog.
It's Mud Season Again
March 29, 2017
It's mud season here in New England -- that time of year when everything merges into an amorphous mess. The gray sky merges with a gray landscape made into slop by continual rains and dirty gray melting snow. It's hard to tell where one thing ends and another begins. Eventually the sun comes out and dries everything, the sky becomes distinct from the horizon, plants bloom, and order is restored.
Why Are Health Records So Valuable to Cybercriminals?
March 29, 2017
Protecting the data in electronic health records did not start with the advent of HIPAA, as many people think. Protecting health records has been a critical requirement in the healthcare space since the computers became a fixture in hospitals. However, HIPAA added public reports of fines issued for covered entities' failure to properly protect data contained within EHRs.
Elon Musk Plans to Build a Human-AI Interface
March 29, 2017
Tech visionary Elon Musk has launched a startup, Neuralink, dedicated to developing technology that will connect human brains directly to a computer. This venture is in its very early stages, Musk confirmed. Neuralink, which Musk is funding privately, is a medical research firm that aims to develop "neural lace" -- a technology that could allow the implanting of small electrodes into the brain.
Too Much Communication
March 28, 2017
The world is a smaller place because we have so many ways to connect and communicate, but it has created a generation gap, a gap of classes and perhaps even a culture gap. This may seem like a serious contradiction; after all shouldn't more means of communication bring us closer together? The obvious answer is yes, but unfortunately this is not the case.
UK Home Secretary: Apps Shouldn't Serve as Terrorist Hiding Places
March 27, 2017
UK Home Secretary Amber Rudd on Sunday called for greater government access to encrypted content on mobile apps. Apps with end-to-end encryption, like Facebook's WhatsApp, should not be allowed to conceal terrorists' communications from law enforcement, Rudd said in a television interview. "There should be no place for terrorists to hide," she said.
Competition and Regulation Threaten Sharing Economy Markets
March 27, 2017
Eighty-three percent of U.S. broadband households, or more than 250 million consumers, own and use a smartphone. A recent beneficiary to this mass adoption has been the sharing economy phenomenon, which includes sharing apps such as Uber, Lyft and Airbnb. These business models are augmented by real-time data including location, instant gratification, on-demand pricing, and easy payment options.
Don't Let the Next Catastrophic Phishing Scandal End Your Career
March 27, 2017
What I think is amazing about all of the massive data breaches we hear about is that we know most are not reported. For every email, customer record, or financial theft in the news, there likely are hundreds that remain in the shadows. Yet another incident came to light last week. A clever Lithuanian individual was able to pull a whopping $100 million from a bunch of unnamed Internet companies.
Consumer Advocates Bemoan Senate Vote to Lift ISP Privacy Restrictions
March 25, 2017
Privacy advocates and consumer groups are fighting back against the U.S. Senate's Thursday vote to undo privacy restrictions on Internet service providers. In a 50-48 party line vote, the Senate approved the Congressional Review Act, S.J. Res. 34. If the House of Representatives gives it the green light, it then will go to the president to be signed into law.
Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule
March 24, 2017
When the Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an implementation deadline. The rule elevates all financial professionals who work with retirement plans or provide retirement planning advice to the level of a fiduciary, or someone bound legally and ethically to meet the standards of that status.
Advertisers Flee YouTube Over Offensive Ad Placements
March 23, 2017
Several top U.S. advertisers -- including AT&T, Verizon and Johnson & Johnson -- this week pulled out of their agreements with YouTube due to their ads appearing with videos advocating extremism, or with other offensive content. Such placements represent violations of their agreements with Google. "We are deeply concerned that our ads may have appeared alongside YouTube content promoting terrorism and hate," AT&T said.
WikiLeaks Exposes CIA's Device Surveillance Tricks
March 23, 2017
WikiLeaks has released more Vault 7 documentation online, including details about several CIA projects to infect Apple's Mac computer firmware and operating system. The site unloaded its first batch of stolen Vault 7 data earlier this month. The CIA's Embedded Development Branch developed malware that could persist even if the targeted computer were reformatted and its OS were reinstalled.
Blockchain: CRM's Next Frontier
March 22, 2017
We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing, social media, mobile technology, workflow, journey mapping, and big data and analytics. It's typical that at first there's only a tenuous relationship between the technology and CRM's original mission, but over a short time innovators adopt and commercialize the innovation.
Intelligence-Driven Supply Chain Resilience
March 20, 2017
Information security practices are undergoing a transformation. For at least a decade, environments have been becoming less perimeter-centric: Gone are the good old days when in-line controls protected the trusted, safe interior from the "wild west" of the outside. As environments become more complex and externalized, the traditional "perimeter" loses meaning.
Verizon Wakes Up to Join Mobile TV Race
March 17, 2017
Following decades of slow movement due to cable companies facing no competition, the television world is changing rapidly. Lots of challengers have arisen in the pay-TV space in recent years. One of the latest comes from Verizon, which has improved its FiOS mobile app to offer data-free streaming. AT&T's DirecTV started this ball rolling with its wireless TV, or mobile TV, offering.
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What's most likely to cost a company your customer loyalty?
a major product fail
major unethical corporate behavior
public advocacy of social or political views I oppose
a really bad customer service experience
stagnation -- I'm attracted to innovation
none of the above -- I'll stick through thick and thin