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Customers Speak
December 03, 2014
Several news stories have provided interesting insights into the Black Friday phenomenon and into customer behavior. One indicates sales slipped by 0.5 percent from the same period last year, despite sharp discounting and stores opening on Thanksgiving. Another story shows how the Black Friday phenomenon is catching on in the UK. It looks like the mania is spreading even as it cools in the U.S.
Apple Fights Yesteryear's iTunes DRM War
December 03, 2014
Apple this week clomped into court to continue fighting a nearly 10-year-old class-action suit stemming from its use of digital rights management technology in iPods. The suit originally was brought in 2005. Both sides' lawyers have filed dozens of trial documents in several hearings. The courts have dismissed some of the items in the original complaint, but have refused to dismiss the case.
Cybersecurity Threats 2015: More Espionage, More Apple Malware
December 03, 2014
Cyberspies will flourish and hackers will target Apple devices more often in 2015. Until now, Russia, China and the United States have dominated the cyberespionage scene, but their success will start to attract new players to the practice. "We can expect some of the developing economies ... to engage in these activities to protect their growth status," said Websense's Carl Leonard.
High Court Hears Arguments in Facebook Threat Case
December 02, 2014
The U.S. Supreme Court on Monday heard arguments in "the Facebook threat case," which centers on a number of threats posted in the form of rap lyrics to a Facebook page created by Anthony Elonis. The targets of the threats were his estranged wife and an FBI agent. Elonis was convicted on four of five counts of making threatening statements in violation of federal law.
Cyber Monday Reveals New Customer Spending Patterns
December 02, 2014
Despite a ho-hum level of sales volume over the past four days, online sales this Cyber Monday were up 8.7 percent over the same period in 2013 by late afternoon, according to the IBM Digital Analytics Benchmark. Continuing a trend that has been growing for the last few years, mobile sales accounted for 21.3 percent of all online sales on Cyber Monday, an increase of 29.3 percent year over year.
Journalist-Tracking Uber Exec Gets Vague Hand Slap
December 02, 2014
Uber has disciplined a company executive accused of using an internal tool to track a journalist's whereabouts, it said. The company offered no details about the nature of that reprimand, however, or about the possibility of taking similar action against another executive who publicly suggested the possibility of targeting journalists with a smear campaign.
The Madness of the ITC, Part 2: Is Its Reach Exceeding Its Grasp?
December 02, 2014
The U.S. Trade International Trade Commission has broad investigative powers on matters of trade, gathering and analyzing trade data, and providing it to the White House and Congress to help formulate U.S. international trade policies. Its statutory authority is based on legislation that is 20 or more years old, and consequently does not address issues in the digital age.
Is It Time to Give BSD a Try?
December 01, 2014
It's not easy to stand by and watch a relationship in trouble. First there's the constant bickering, the growing sense of distance, the discontented grumbling. Next, there are the wandering eyes and intentions, and the seeking out of greener pastures. For many longtime Linux users, the past few months have resembled the first phase of breakdown as the Systemd Inferno has blazed higher and higher.
Black Friday Reports: Sunny Online, Gloomy Off
December 01, 2014
It was the best of times and the worst of times for retailers over the 4-day long Thanksgiving Day-Black Friday weekend. If you were an online retailer, it was the best of times. If you were strictly a brick-and-mortar store, it was perhaps not quite the worst, but certainly worse than expected. Survey firm after survey firm reported the same general conclusion: Online sales rocked.
The Madness of the ITC, Part 1: The Invisalign Case
December 01, 2014
The United States International Trade Commission in May issued its final ruling in what has come to be known colloquially as "the Invisalign case." It held that under Section 337 of the Tariff Act of 1930, the digital files could be considered an article. That sparked a discussion in the legal community, an appeal against the ruling, and amicus curiae filings in support of that appeal.
What If Jaguar and Tesla Merged?
December 01, 2014
OK, I know you are just back from Thanksgiving vacation, if you are in the U.S., and you likely are still stewing about what your drunk uncle said during dinner. So, since you probably are in the mood, I thought I'd toss out an idea that has been percolating in my brain that I plan to annoy folks with at my Thanksgiving dinner: What if Jaguar and Tesla merged?
Black Friday May Be Losing Its Mojo
November 26, 2014
Some $13.1 billion in sales are anticipated this Thanksgiving weekend across all manner of channels, from mammoth shopping centers to online retailers to local shops and pop-up stores. Consumers are eager to score the best bargains, of course, while retailers want nothing more than to attract shoppers to their venues and keep them there for as long as possible this weekend.
'Elegant' Regin Malware Linked to Brits, NSA
November 25, 2014
A sophisticated malware program called "Regin" has been used in systematic spying campaigns against a range of international targets since at least 2008, Symantec reported. Regin is a backdoor-type Trojan with a structure that displays a degree of technical competence rarely seen in malware. "It's a beautiful piece of architecture," said Scott Borg, CEO of the U.S. Cyber Consequences Unit.
Musk Hints at Tesla, BMW Tie-Up
November 24, 2014
Tesla Motors CEO Elon Musk reportedly has engaged in talks with BMW to partner on the production of electric batteries, as well as other technologies for electric vehicles. Musk reportedly said that the companies might collaborate to develop advanced batteries and lightweight components including carbon fiber body parts in an interview published Sunday.
Amazon Free Video Could Hook Non-Prime Audience
November 24, 2014
Amazon reportedly plans to introduce a new ad-supported streaming video service early next year. The new service will be separate from Amazon's Prime membership offering, which already includes a video-streaming component. That Amazon already has a presence in the streaming video market is almost beside the point. The growth projections for this type of service are very high.
A View of the Future: Demo 2014
November 24, 2014
I attended Demo in Silicon Valley last week and, as always, it showcased things likely to mature in the market 12 to 14 months into the future. The presenters are small companies, hand-selected because they offer something unique and forward-looking. This year there was a showcase of products that could redefine home automation, drones, emergency rooms, and even how you buy clothing.
The Intangibles: 5 Things That Aren't on the CRM Data Sheets
November 21, 2014
CRM has been around for a long time now -- more than 25 years. Amazingly, many businesses, including large businesses with revenue in excess of US$100 million, still operate without it. That's amazing, because to many business leaders, CRM has become table stakes when it comes to creating a software infrastructure. Within CRM, many of the features have become table stakes, too.
Another Bleak Black Friday for Apple Fans
November 21, 2014
Apple is a company that bucks trends, that does things its own way, that manages its business through highly tuned cycles. One thing Apple barely does at all, though, is offer any sort of special deal or sale price. Not even on Black Friday. Or Cyber Monday. Or just because. Heck, when Apple celebrated 25 billion App Store downloads, it gave one person a $10,000 iTunes Gift Card.
Firefox Sheds Google for Yahoo
November 21, 2014
Mozilla on Wednesday announced that Yahoo would replace Google as its global default search option, in a move that has set the tech media abuzz. Pointing out that Google has been the Firefox global search default since 2004, Mozilla painted the move as seizing the opportunity to review its competitive strategy and explore its options when the agreement came up for renewal this year.
Is Your Mobile Campaign Working?
November 21, 2014
More and more marketers are eager to engage with consumers on the devices they use for just about everything these days -- from connecting with friends and colleagues to consuming and creating content, playing games and, of course, shopping. But are the billions of dollars now being invested in mobile advertising paying off? Brands need to understand which marketing approaches work best.
SMS: It's Not Just for Marketing Any More
November 20, 2014
There appears to be a new trend emerging in the enterprise mobile engagement space, according to OpenMarket. Increasingly, its enterprise customers are adapting its platform to use SMS in new ways, said Tim Fujita Yuhas, the company's director of product management. Sometimes those uses are obvious CRM plays; sometimes they fall more under the rubric of Internet of Things.
Will Apple's Next iPhone Capture DSLR Quality With 2 Lenses?
November 20, 2014
The Apple rumor mill never stops spinning, and even though the iPhone 6 is barely here and the next version ages away, the most interesting rumor is the chance that the next iPhone will make a huge leap forward with its camera -- possibly using two lenses to produce DSLR-quality images. The rumor comes from John Gruber of Daring Fireball via an episode of The Talk Show podcast.
Nokia's Surprising 2nd Shot at the Wireless Game
November 20, 2014
Many thought after Nokia sold its wireless phone business to Microsoft earlier this year, the company simply would fade away from the space. However, all of a sudden it's starting to look like Nokia is coming back. It just took the first step back into the wireless and tablet market with its new Google Android tablet. It appears Nokia is getting ready to re-enter the smartphone space in 2016.
Platform Native
November 19, 2014
The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the upshot of my idea that we're in the process of converting from random acts of CRM in the front office to a more structured, efficient and predictable approach to conducting front-office business. Platforms make customer science possible.

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