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Gadget Ogling: Baring Souls, Soaking Up Sound, and Tracking Babes
January 19, 2016
As time advances, more responsibilities seep into our lives. We get wrapped up in our own worlds, and don't necessarily make enough time to spend with the friends and family members who've been important parts of our worlds for decades. Concepter's Soul time tracker seeks to make us more conscious of the time we spend with those who matter most to us.
What the PC Industry Could Learn From the NRA
January 18, 2016
One of the fascinating things about the NRA is that buyers of guns think the organization represents them, when in fact its mission is to represent gun sellers -- not gun buyers -- and certainly never gun buyers against gun sellers. Guns for consumers largely have been banned in most of the world, with the exception of the U.S., which uniquely has the NRA.
Foursquare Shifts Gears
January 16, 2016
Foursquare cofounder Dennis Crowley has assumed a new executive role, and the company has raised $45 million in a new round of funding led by Union Square Ventures. Crowley has moved from his perch as CEO into the newly created position of executive chairman, which will let him focus on developing new products. Jeff Glueck, who served as COO for the past year, has taken the CEO helm.
The Top 20 CRM Blogs of 2015: Part 1
January 15, 2016
What makes a great CRM blog? Generally, the same things that make a great CRM implementation: good planning, thoughtful responses to a changing market, consistent posting (the "adoption" part of blogging), the right technology, and people with the right personality. It's the classic "people, processes and technology" trilogy, really. The blogs that made our annual list of the best blogs and bloggers are one in a million.
Cisco Aims to Pin Down Shadow IT
January 15, 2016
Cisco has unveiled Cloud Consumption as a Service to help enterprises discover and continually monitor public cloud use -- aka "shadow IT" -- across their systems. Shadow IT systems in an enterprise or organization expose it to security risks and hidden costs, and may give rise to compliance issues. Organizations are using up to 20 times more cloud services than IT is aware of, according to Cisco.
Google's Self-Driving Cars Still Need Human Touch
January 14, 2016
Google's self-driving cars showed major safety improvements over the past year -- but there were dozens of incidents when test drivers had to intervene, the company said in a report recently filed with California regulators. There were 272 so-called immediate manual control disengagements due to a failure of the autonomous car technology, between September 2014 and November 2015, Google reported.
Vendor of the Future
January 13, 2016
I spent part of last week listening to presentations about the customer of the future, and of course it made me think. As usual, I didn't think in a straight line. As you've heard from me before, customers are still the human beings that walked out of the ice age 10,000 years ago or even the Cro-Magnons of 35,000 years ago. It takes geologic time to observe changes in a species.
EFF Urges Revival of Human Rights Case Against Cisco
January 13, 2016
The Electronic Frontier Foundation on Monday pressed to revive a lawsuit against Cisco Systems for violating human rights in China, in a brief filed with a U.S. Court of Appeals. Members of Falun Gong, a religious group persecuted in China, originally filed the lawsuit in 2011, but a federal district court in California dismissed it in 2014. The federal appeals court now is considering a challenge to that dismissal.
The Cloud Complexity Challenge
January 12, 2016
Growing acceptance of cloud computing quickly is becoming a double-edged sword for the leading players in the SaaS, PaaS and IaaS marketplaces. As a broader set of customers adopts cloud-first strategies, even the biggest cloud players are being challenged to scale their operations to keep pace with escalating customer demands without becoming too complex.
Legere Steps Back After Hurling F-Word at EFF
January 12, 2016
John Legere, T-Mobile's loquacious CEO, has apologized to the Electronic Frontier Foundation for what he described as a "color commentary" that drew sharp criticism. "I am a vocal, animated and sometimes foul mouthed CEO," Legere wrote in a blog post. "I don't filter myself and you know that no one at T-Mobile filters me either." Legere offered a mea culpa for "offending EFF and its supporters."
Behind the Scenes at CES
January 11, 2016
CES surprised me again this year. For a show that comes too early in the year for most buyers and companies, it still stood out as having some truly amazing things. It will be remembered for showcasing the birth of personal flight vehicles, along with a Tesla-beating car, and Ford showing how it could do what Apple couldn't. I'll fill you in on some of the back stories at CES.
Gadget Ogling: Fitbit's Smartwatch, Super Home Movies, and Flying Machines
January 9, 2016
Fitbit found great success this past holiday season, and it's keeping up the momentum with its first smartwatch. The Fitbit Blaze includes a continuous heart-rate monitor, a connected GPS, and a multisport mode with a feature that recognizes the type of workout or sport and tracks it appropriately. Still, the Blaze stands out almost more for what it doesn't do.
Uber Settles With New York AG After 'Playing God' With Data
January 8, 2016
New York Attorney General Eric Schneiderman on Thursday announced a deal that would require Uber to encrypt geolocation information about its riders, as well as enhance its data security practices. The AG opened an investigation into Uber in 2014, in response to allegations that the service had tracked riders and displayed their locations in an aerial format, known internally as the "God View."
Analyst Briefings at CES: One Shot Is Not Enough
January 7, 2016
Why do so many companies fail at industry analyst relations? Since the best answer might come from an industry analyst, I'll share a few thoughts with you. I'll also share some secrets for building a successful long-term technology analyst program. Hint: It's about being on the growth side of the wave. This is a good week to address this issue, since CES 2016 is taking place in Las Vegas.
China Levels Antitrust Allegations Against Microsoft
January 6, 2016
China's State Administration for Industry and Commerce on Tuesday launched the latest in a series of investigations against Microsoft for possible violations of the country's antimonopoly law. Back in July 2014, about 100 SAIC officials burst into four Microsoft offices in various parts of China and copied contracts and records, downloaded data from company servers, and questioned executives.
Loyalty and Engagement
January 6, 2016
I've been trying to analyze modern rewards programs and customer loyalty recently for a project. It's a complex issue and so it is tricky to tease apart -- nothing like trying to defuse a bomb, but intellectually challenging for sure. At the heart of the issue is a body of research that says rewards, as currently configured, don't work in the ways we want.
The EPA, Social Media and Politics
January 6, 2016
Before the Internet, messages were spread by television and newspaper ads and highway billboards. Today that is done through social media. Virtually everyone knows about it, and many people use it. Does it make any sense that a U.S. government agency could violate any laws for using social media to carry out its mission? That doesn't make sense to me.
PCs May Not Be Ready for VR's Breakout Year
January 5, 2016
Will 2016 be a breakaway year for virtual reality technology? Exhibitors at CES 2016 this week seem to think so. More than three dozen of them will be flogging their VR wares at the show, more than double the number from last year. "2016 will be the year of VR," said Brian Blau, a research director at Gartner. "That's pretty clear with all the hardware that's going to be coming on the market."
Zuckerberg Resolves to Invent, Encourages Girls to Invent Too
January 5, 2016
Facebook CEO Mark Zuckerberg's 2016 resolution to challenge himself outside his work is to build a simple artificial intelligence assistant to run his home and help him do a better job juggling his business responsibilities. "You can think of it kind of like Jarvis in 'Iron Man,'" he suggested. Zuckerberg first will explore the available technology, then train it to understand his voice to control everything in his home.
Gadget Ogling: A Smart Home Hub, a Tiny Drone, and a Whispering Camera
January 4, 2016
LG's SmartThinq Hub seeks to bring together all of your connected appliances and smart sensors under one roof. As extras, it sprinkles on top music streaming, through radio stations or whatever you happen to play on your smartphone -- and reminders, through its 3.5-inch display. The hub can monitor and control robot vacuum cleaners, refrigerators, ovens and air conditioners, among other things.
Windows 10 Adoption Surges, but Many Users Cling to Windows 7
January 4, 2016
Microsoft on Monday announced that its Windows 10 operating system is now active on more than 200 million devices. Windows 10 adoption accelerated at the end of 2015, with more than 40 percent of new devices activated since Black Friday, said Microsoft's Yusuf Mehdi. However, it trails the more than decade-old Windows XP and Windows 8.1 in terms of overall Web traffic, NetMarketShare reported.
Home Broadband Use Falls as Consumers Go Mobile
January 4, 2016
A recent Pew Research Center study found that adoption of traditional high-speed Internet in the U.S. has fallen to 67 percent, the lowest level since 2012. More consumers were using mobile phones, the study found. Thirteen percent of respondents said they were smartphone-only customers, compared with 8 percent in 2013. Fifteen percent said they have cut the cord on cable and satellite TV.
CES Insanity in 2016: The Cannabis Defense
January 4, 2016
CES is probably the best example that folks who work around tech are just a tad insane. While no big product has yet emerged, there will be a ton of crazy stuff to see. Yes, there will be robots, smartwatches, tablets, PCs, smart appliances, exoskeletons, body monitors, head thumpers, drones, self-driving cars, augmented reality, virtual reality, holographics, 3D printers, and a ton of junk.
China's Internet Tightrope Walk
December 30, 2015
Chinese President Xi Jinping recently told an international delegation of cybersecurity and technology experts that governments must be allowed to exercise sovereign rights and decision making over Internet use within their own countries. Speaking at the second annual World Internet Conference in Wuzhen, China, the president effectively called for a revised order in Internet governance.
Smart Homes Meet Connected Cars: X Marks the Spot
December 29, 2015
Several factors have contributed to the sudden expansion of connected car services available or coming to the market, notably the expansion of mobile broadband networks, high penetration of smartphones, and automakers' re-evaluation of connected services as a competitive advantage. Crossover between connected car and smart home ecosystems offers a unique opportunity for the ecosystem players.
Gadget Ogling: Streaming Socks, a High-Powered Hoverboard, and a Vigilant Vacuum
December 29, 2015
Finally, a pair of socks I would not be ever-so-slightly disappointed to find among my gifts on Christmas morning. Netflix has released some designs for socks that can stop streaming the show or movie you're streaming if you should nod off. The socks detect when you've stopped moving for a long period and hit the pause button. If you're still awake, you can wiggle your big toe to halt the action.
Amazon Burns Through Previous Holiday Records
December 28, 2015
Amazon on Monday reported a record competition-shattering performance during the Christmas holiday, adding more than 3 million Amazon Prime members last week alone. Holiday sales of Prime devices more than doubled last year's record number, the company said. The Prime Now program, which offers free two-hour delivery in 20-cities across the country, broke records on Christmas Eve.
Looking Ahead to 2016
December 28, 2015
Next week is CES, and I am so looking forward to coming home from that show. It used to be a lot of fun, but it covers such a massive amount of space that just getting around takes up much of the time. Given that most folks do prebriefings if they are smart, and that most of the really cool stuff is behind closed doors and not on the show floor, every year I question the intelligence of going.
Forecasting 2016
December 23, 2015
My favorite Boston FM radio DJ was Charles Laquidara, who would end his show with the words, "If the creek don't rise, if the good Lord's willing, if there ain't no meltdown, we'll do it all over again tomorrow right here on The Biiiiig Mattress!" It impressed me that even one day out, he'd caveat his prediction of being there tomorrow. Unlike my hero, I will attempt to forecast the year ahead.
Retailers Will Keep the Lights Burning on Christmas Eve
December 23, 2015
Target, Walmart and other large U.S. retailers have extended their hours on Christmas Eve in an effort to snag last-minute holiday shoppers. It's a wider net for consumers during a season in which about 17 percent of shoppers last week said they hadn't starting buying gifts, in a Reuters/Ipsos poll. Walmart will stay open until 8 p.m., and Target's staff will await gift givers until 11 p.m.
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