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Catching the Next VoIP Growth Wave
June 4, 2015
VoIP, or Voice over Internet Protocol, started out being a very low-quality and clunky way to make free calls using an Internet-connected computer. As it has evolved, most of its growth has been on the consumer side, but that is now slowing. Growth is starting to come from the business side. So, what will the VoIP industry look like going forward? To predict its future, look at the ISP business.
5 Modules That Will Rock Your Business
June 3, 2015
Zuora two weeks ago announced its first acquisition, Frontleaf, and a new product, Z-Insights. This marks an important moment for both Zuora and what it has called the "subscription economy." The subscription economy has spawned a culture in which people have been conditioned to expect subscription-like performance from all their vendors -- even the conventional ones.
AT&T May Leave Anti-Net Neutrality Ranks
June 3, 2015
AT&T has just revealed what it would take for it to change its stance on Net neutrality: regulators' approval of its purchase of DirecTV. The company has offered to accept the rules adopted by the FCC early this year, according to reports. It was just last month that the FCC denied petitions from a slew of companies -- including AT&T -- to delay its implementation of the rules.
A Stellar Progress Report for Mobile Retail
June 3, 2015
Any industry player sitting at the vortex of mobile marketing and retail has a great deal to be excited about at present. The marketplace is witnessing an incredible growth and innovation surge. At the end of last year, mobile technology clearly upped the ante -- creating fresh, breakthrough marketing opportunities for a merchant community looking to increase revenues while better controlling ROI.
Customer Satisfaction With Pay-TV, ISPs Hits New Low
June 2, 2015
"Customer first" is the motto businesses live by -- or should -- but that doesn't seem to resonate with companies providing pay-TV or Internet-access services, based on ACSI data gathered in Q1 of 2015. Customer satisfaction with information services fell to 68.8 percent, the lowest level in seven years. Subscription-TV services and ISPs are at the bottom of the 43 industries covered by the index.
Nintendo Scotches Android Console Rumor
June 2, 2015
Nintendo not only has embraced the idea of releasing its iconic intellectual properties for mobile devices, but also is planning to base its next videogame console on a version of the Android operating system, according to a Japanese-language business publication. The publication claimed an inside source revealed that Nintendo's next console, code named "NX," will run on Android.
Senate Ready to Rumble Over Freedom Act Amendments
June 2, 2015
The U.S. Senate on Tuesday voted to close debate on the USA Freedom Act, a measure that would prohibit the NSA from the indiscriminate collection Americans' phone call data. The bill already has passed in the House. However, the brawling over the bill is not quite over. The Senate has yet to address several proposed amendments to the legislation before voting on it later on Tuesday.
Docker and Containers: An Ecosystem in Motion
June 1, 2015
The community around Docker and containers is drawing interest from large enterprise and service provider end users, as well as involvement from dozens of vendors, including those pursuing various container alternatives. 451 Research has published some new research and analysis on this nascent open source software community in its latest long-format report.
Message for Marketers: Always Be Engaging
June 1, 2015
In sales, we know customer retention is critical for success in the subscription economy. For many tech companies in the SaaS space, it takes three years to break even. In insurance, which has toiled in the subscription economy for more than a century, the average break-even time is an incredible seven years. Because of that, sales compensation is starting to change.
HP vs. Apple: The Contrast Is in the Turnaround
June 1, 2015
I was at Dell's analyst conference last week and HP Discover is this week. As I was considering the contrast between the two companies, I started to think the contrast between Apple and HP is greater. There is a lot of cross-pollination between the firms -- and given how often Apple has embarrassed HP in the market, you'd think HP would have learned from its mistakes. Apparently, it hasn't.
Gadget Ogling: Casting Discs, Scent-uous Sunrises and Surfing Without Waves
May 30, 2015
Media streaming is becoming an ever-crowded market thanks to players like Chromecast, Sling, Apple TV and Roku. We can add another player to the mix with Lenovo Cast, which will become available in August. The puck-shaped accessory can stream 1080p video to your TV from your smartphone, tablet or computer. What's compelling about this is it can display just about anything you have on your smartphone.
Netflix Stars in the Internet's Big Motion Picture Show
May 29, 2015
Streaming video accounts for more than half of all of fixed network Internet traffic, according to the newly released "Global Internet Phenomena" report from Sandvine, which based its findings on data from 250-plus communication service providers, or CSPs. Web browsing and social networking accounted for far less peak traffic -- with browsing accounting for just 6 percent of Internet traffic.
5 Reasons Jony Ive's Step Back Is Apple's Step Forward
May 28, 2015
There seem to be two major reactions to the "promotion" of Apple's Jonathan Ive to the newly created position of chief design officer: first, that he deserves the recognition and reward; and second, that this is the beginning of the end for Jony Ive's tenure at Apple. Apple released the news in the UK... on Monday, which was the Memorial Day holiday in the United States.
Charter, TWC Approval May Not Be Enough to Revitalize Cable
May 28, 2015
Will the Charter Communications, Time Warner Cable merger be approved? Comcast and Time Warner Cable decided to merge last year, but that deal eventually was blocked by regulators. After it fell apart last month, we all wondered what big deal might be next. Now we know. So will the Charter, TWC deal be approved? It's way too early in the process to know for sure one way or the other.
Subscribed 2015
May 27, 2015
There is no better company to look at to get a sense of the future of technology in business and society than Zuora. This might surprise many people, because companies like Oracle, Microsoft and Salesforce might come to mind more readily. To one degree or another, those companies feature their products and services, which are very important, but Zuora talks about business models.
Charter, TWC Merger Could Be Fine With Feds
May 26, 2015
Charter Communications on Tuesday announced a deal to acquire and merge with Time Warner Cable, and also reaffirmed its commitment to buy Bright House Networks. The $56 billion cash-and-stock acquisition, if regulators give it a nod, will result in a merger of Charter Communications and Time Warner Cable under a new parent company called "New Charter." The deal values TWC at $78.7 billion.
Gadget Ogling: A Mighty Little Amp, a Credit Card-Sized Phone and a Food Tray Keyboard
May 26, 2015
Tinny, terrible laptop speakers may be a relic of the past, but there are still occasions when the built-in audio from your portable computer's speakers or audio jack just doesn't quite cut it. Let's say you're an electronic music luminary traveling the world without the comforts of one's home studio but with an album deadline to meet. You need to hear what's going on. So here's the Apogee Groove.
Making the Most of Micro-Moments in the Customer Journey
May 26, 2015
The mobile advertising race is on. Google has to scramble to stay ahead in the volatile mobile ads market, because it has been losing ground to Facebook, suggested Pace University marketing professor Larry Chiagouris. Google is "valued at a high multiple, based on its current market share, and cannot afford to give away any market share," he noted.
Apple vs. Lenovo: Lenovo's Coming-Out Party
May 25, 2015
If there is one vendor on the planet that has the capability to fight Apple -- on paper, it is Lenovo. Lenovo this week will hold its annual Lenovo Tech World event in China, showcasing the company's new breadth. While it would be easy to position this as the U.S. against China, Lenovo is actually far more of a multinational company, with executives balanced between the U.S. and China.
Spy Agencies Planned to Corrupt Google Play
May 22, 2015
The United States and its leading Western allies, known as the "Five Eyes," reportedly planned to hack into smartphones through their links to Google and Samsung's app stores. They wanted to infect apps with spyware and find ways to send misinformation to targets, according to documents released to the media by National Security Agency whistle-blower Edward Snowden.
Containing the Zombie Malware Outbreak
May 22, 2015
Your computer could be operating as part of a botnet, sending out email spam, stealing confidential information, or furthering the spread of malware at this very moment. Computers can become zombies in many ways, but the most common technique is through a Trojan virus installed via malicious email attachments or drive-by downloads from infected websites.
Order Taker, Meet Undertaker: What Sales Pros Must Do to Survive
May 21, 2015
Within a few years, 1 million B2B sales roles will be eliminated, according to a recent Forrester Research report. That's 20 percent of them gone, thanks to the evolution of technologies like self-service and customers' increasing desire to avoid the hassle of speaking to sales reps. Personally, I think that's a bit overstated -- or rather, a mischaracterization of an ongoing trend.
Americans Hate Surveillance, Love Privacy: Report
May 21, 2015
Americans are deeply troubled by surveillance, data collection and the security of their data that's held by government agencies and private companies. The combined results of two Pew surveys suggest that the vast majority consider it important to be in control of their information. Eighty-eight percent of the respondents didn't want someone to watch or listen to them without their permission.
Smartphones Can't Be Trusted to Run Our Lives
May 21, 2015
There is so much buzz around the smartphone becoming the remote control for our lives. Enough already! While the promise is enticing, there is a dark side to this story that is never talked about. After reading this, see if you are still convinced. Don't get me wrong -- I am as excited as everyone else around the future potential for the smartphone. However, something happened to me last week.

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