Quick: What do toysellers and drugstores have in common? At the moment, if their last
name happens to be "dot-com," the answer is financial challenges. Online toyseller eToys
can't pay its bills and Drugstore.com is severely trimming the staff. Even as naysayers
are lining up one by one, smart ma...
On what CEO Jeff Bezos likely hoped was the first day of the rest of his company's long
and prosperous online life, Amazon.com showed the world how important a penny can be.
That is the per-share net profit announced in Amazon's fourth-quarter earnings report.
Ironically, on the same day Amazon wa...
E-commerce is alive and well online. Those who want solid evidence need look no further
than the online travel industry. Rather than focusing on basic survival, the industry is
concentrating on its quest for market share, saturation and profit. But what is it about
the online travel industry that...
The U.S. government has been quietly taking some giant steps forward over the past
few weeks in the fight against cybercrime. Privately owned online businesses and
individual consumers should ultimately reap the rewards of the government's stepped up
war on cybercrime. But just how serious are th...
The United States government is coming up with a business plan -- an information
technology business plan, that is. In short, consumers will reap the benefits of the
myriad of online services and products available through and from their government. If
the government maximizes, streamlines and pr...
If online merchants expect longevity and prosperity, now is the time to find
vulnerabilities and repair them. After all, if an e-commerce novice gets burned, that
consumer's trust in online transactions will be irretrievably lost.
If there are four words e-commerce can always live
by those words...
Online shoppers have to hand it to some of the big retailers such as Saks Fifth Avenue
and Nordstrom who have managed to bring the same stellar level of customer service they
provide at the brick-and-mortar stores to the newest trade channel, the Internet. But
what about the other retailers and p...
Until recently, e-commerce was an exercise in trial and error, a hit-or-miss playing
field in which all newcomers were welcome, but where few stuck around for long. By now,
those of us who have watched the industry blossom have seen what does not work --
over-spending, poor or non-existent busine...
The prospect of buying a car online always seemed like a long shot. Now,
little-by-little, the Big Three American automakers appear to be backing away from
the "buy your new car online" business model. It makes more sense for auto
manufacturers to use the Internet to steer consumers to brick-and-...
Among all the entrepreneurs in the e-commerce industries, standing firmly in the middle
of the post-September 11th commercial fray is one Richard S. Braddock. As chairman of
Priceline.com, Braddock continues to show the acumen necessary for longevity in Internet
retailing. Priceline's latest anno...
Online bill payment is catching on with the public, although many consumers continue
to contend with nagging glitches, such as missed payments and little or no response
to consumer service inquiries. In order to be successful, major billers, banks and
creditors need to integrate their efforts so ...
The U.S. Federal Bureau of Investigation confirmed that it is investigating a case
involving the alleged online exposure of up to 55,000 credit card numbers as a result
of hacking into the Web site of Los Angeles-based merchant processing firm
Creditcards.com. "The FBI is looking into the matter,...
'Tis the season for integration -- brick-and-click integration, that is. Experts did not
really predict it to happen quite this soon, and consumers did not seem willing to
cooperate immediately, but all indications are that the various shopping channels are
finally beginning to integrate. However...
U.S. Representative Bob Goodlatte (R-Virginia), arguably the most outspoken opponent of
Internet gambling, has been trying to pass an anti-gambling bill for years. Every time
legislators or industry leaders find a problem with one of his efforts, Goodlatte revises
the bill to assure his colleague...
Is it really true that the best way to a shopper's heart is through both bricks and
clicks? Industry analysts are telling us that online holiday sales are projected to be
high, and that the multichannel concept is the order of the day. So what should we make
of the decline of Macys.com and Bloomi...
Those of us who discovered the relative ease of booking travel online were primed and
ready for the debut of Orbitz this past summer. So far, Orbitz has had a difficult time
living up to its original hype, and in response to a recent series of questionable
business moves, many of us may choose to...
An old-fashioned post-Thanksgiving shopping excursion to the malls raised several
questions about online retail. Why doesn't e-commerce have more of a presence in the
brick-and-mortar shopping world? Better yet, why are so many retailers failing to
promote their Web sites in mass media?
For those who thought online music sharing companies would thrive once they "went legit"
with paid subscription plans, the U.S. Department of Justice investigation into the
industry has got to be a disappointment. Independent online services are on virtual
standby until the bigger fish come to te...
Last week on Capitol Hill, when the U.S. Senate approved a two-year extension of the
moratorium on Internet taxation, the entire e-commerce industry drew closer to the
biggest reprieve it has ever received. While online merchants have grown more efficient
as time has gone by, now they must respon...
Last year at the start of the holiday season, Internet retailers were scrambling and
strategizing to make sure they could deliver everything in time for holiday gift giving.
This year, we don't hear as much about fulfillment and timely deliveries as we do about
consumer fears over whether it is sa...