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Cisco Guns for Burgeoning Government Security Market

Cisco looks to be gearing up to take advantage of the Obama administration's emphasis on cybersecurity and cooperation between the public and private sectors. It has appointed former White House cybersecurity adviser Melissa Hathaway as consultant. She will help liaise with the federal government. "...

Phone-Hater Linus Torvalds Blesses Nexus One

Google's Nexus One phone is a winner, according to Linus Torvalds, founder of the operating system it's based on. "I generally hate phones," explained Torvalds, who is known as "the father of Linux," in a blog post on Saturday. "At the same time I love the concept of having a phone that runs Linux, ...

EXPERT ADVICE

Understanding the Pre-Shopping ROBO Mentality

The term "ROBO" -- Research Online, Buy Offline -- was coined by Yahoo to describe the growing number of consumers who research online but buy offline. Online "pre-shopping" has become a common activity prior to a variety of purchases. According to Forrester, online research will influence $1 tril...

ANALYSIS

The Year of the Customer: Balancing Service and Efficiency

The big question as we move through 2010 may be, "What does the future hold?" But really, the past year will give us a clearer glimpse into the future than any crystal ball possibly could. 2010 is the year of the customer. December 31st, 2009, marked the end of one of the toughest years companies h...

Endeavour Lifts Off to Fit ISS With Giant Observation Deck

Following a day's delay due to cloudy weather, space shuttle Endeavour launched successfully early Monday morning from the Kennedy Space Center in Florida. The shuttle, which launched at 4:14 a.m. EST, is carrying a new module and an attached cupola for the International Space Station. "What a beaut...

IBM Taps Green Power With New Chips, Servers

IBM on Monday launched a one-two punch with its new Power7 processors, which the company claims have twice the performance of the Power6 line but consume less power. These processors power IBM's Unix servers, four new models of which were also unveiled Monday in a move that might strengthen IBM's po...

China Plays Up Hacker Crackdown

Two Monday technology stories, both involving China: Call them the yin and yang of that country's attempts to repair its image following Google's recent hacking allegations and the search giant's subsequent threats to end its business dealings in the country. Chinese police are trumpeting their shut...

Trend Micro Rejiggers Small-Biz SaaS Security

Trend Micro on Monday announced a new and completely overhauled version of its Software as a Service for small and medium-sized businesses. The new version, named "Worry-Free Business Security Services," replaces "Worry-Free Business Security Hosted," which was launched only 10 months ago. "This is ...

OPINION

Ripping the Wrong Page From Apple’s E-Playbook

On January 27, a major speech took place: No, it was not the State of the Union address, but Steve Jobs' announcement of the release of the iPad. The iPad has already started to change the landscape of digital publishing: After a few days of a public battle, Amazon was forced to capitulate to a new ...

OPINION

How Microsoft Could Beat Apple and Google: Needed – One Child Executive

The iPad has captured much of the technology coverage so far this year. It is a poorly named copy of a product that Microsoft launched nearly a decade ago, based on a concept Steve Jobs personally thought was stupid: the tablet computer. Yet Apple has effectively convinced the market that its device...

LINUX BLOG SAFARI

Open Symbian: New World Order or Big Yawn?

It's not every day that a major operating system gets opened up, never mind one that leads the global market in its category. So, when the news came out last week that that's just what the Symbian Foundation had done -- and four months ahead of schedule, no less! -- it was hard not to get excited. ...

Airlines Set Flight Path for Better Customer Experience

The commercial airline business -- ever sensitive to booms ands busts -- is struggling to maintain traffic in the short run while also trying to build a customer base for the future. Rather than compete on price and schedule alone, airlines are moving away from a mass marketing and commodity approac...

PODCAST

Which IT Skills Are Pulling Big Bucks?

David Foote is CEO and chief research officer, as well as cofounder, at Foote Partners of Vero Beach, Fla. David closely tracks the hiring and human resources trends across the IT landscape. He'll share his findings of where the recession has taken IT hiring and where the recovery will shape up. We'...

Hachette Joins E-Book Dogpile

Apple's new iPad may look like a thin, fragile piece of hardware, but it's apparently strong enough for publishing houses to use as a powerful wedge against Amazon in their negotiations over e-book pricing. Hachette Group became the latest publisher to announce it was going to move to the "agency" r...

How Cozy Are Google and the NSA?

Google has allegedly requested help from the National Security Agency in tracking down hackers who attacked its infrastructure. The development has raised concerns among privacy advocates. The Washington Post broke the story that Google had turned to the NSA on Thursday, citing anonymous sources. Se...

DoJ Re-Nixes Google’s Settlement With Authors

The Department of Justice has advised the U.S. District Court for the Southern District of New York that "significant" copyright and antitrust issues remain in the proposed amended settlement agreement between Google and the Authors Guild. "The amended settlement agreement suffers from the same core...

THIS WEEK IN TECH

The E-Book Empire Strikes

Apple held most of the music industry virtually at knifepoint for years, and that wasn't necessarily a bad thing, especially if you were a consumer who wanted a legal way to get popular music at a fairly reasonable price. It was only about a year ago that iTunes let go of its dollar-store policy and...

Eyeing Android, Symbian Opens Up

When the Symbian Foundation announced the opening up of its namesake smartphone platform on Thursday, it caused a major shift not just in the mobile landscape but also in the FOSS world. Announced by Nokia back in 2008, the transition of the leading platform from proprietary code to open source was ...

EXPERT ADVICE

Real-Time Analytics Makes for Happy, Loyal Customers

For businesses serving the public, employees are the face of the company. Likewise, the manner in which employees interact with customers shapes their perception of the business and its brand. Ultimately, customer loyalty is built through positive interactions and high-quality customer service that ...

EXPERT ADVICE

Europe’s E-Invoicing Compliance Guidelines and You

Value-Added Tax generates approximately one-third of all public revenue in many of the world's wealthiest countries; in some EU Member States, the VAT contribution to the fiscal mix is close to 40 percent. Electronic invoicing remains one of the most challenging areas of conducting e-business in and...

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