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ECT News Community   »   CRM Buyer Talkback   »   Re: Is Self-Service Really Reaping ROI?



Re: Is Self-Service Really Reaping ROI?
Posted by poster on 2003-09-03 10:25:22
In reply to Lesley Hensell
Excellent piece Lesley. As you point out, the stakes are indeed high: "Lousy applications can generate more than ill-will. In some cases, they can send customers packing to competitors."




 * Topic  Author  Date
Re: Is Self-Service Really Reaping ROI?  Lesley Hensell  2003-08-29 11:04:43
Re: Is Self-Service Really Reaping ROI?  NarayanaD  2003-12-01 21:28:16
Re: Is Self-Service Really Reaping ROI?  Abell  2003-09-03 11:49:08
Re: Is Self-Service Really Reaping ROI?  poster  2003-09-03 10:25:22
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