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ECT News Community   »   CRM Buyer Talkback   »   Re: Is Self-Service Really Reaping ROI?



Re: Is Self-Service Really Reaping ROI?
Posted by poster on 2003-09-03 10:25:22
In reply to Lesley Hensell
Excellent piece Lesley. As you point out, the stakes are indeed high: "Lousy applications can generate more than ill-will. In some cases, they can send customers packing to competitors."




 * Topic  Author  Date
Re: Is Self-Service Really Reaping ROI?  Lesley Hensell  2003-08-29 11:04:43
Re: Is Self-Service Really Reaping ROI?  NarayanaD  2003-12-01 21:28:16
Re: Is Self-Service Really Reaping ROI?  Abell  2003-09-03 11:49:08
Re: Is Self-Service Really Reaping ROI?  poster  2003-09-03 10:25:22
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Salesforce Commerce Solution Guide
Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.
Salesforce Commerce Solution Guide
Salesforce Commerce Solution Guide