B2B Marketers » Reach Pre-Qualified IT Decision Makers with a Custom Lead Gen Program » Get Details
Welcome Guest | Sign In
TechNewsWorld.com
Rakuten Super Logistics

CRM Buyer Talkback

 
ECT News Community   »   CRM Buyer Talkback   »   Re: Call Center App Detects Customer Anger



Re: Call Center App Detects Customer Anger
Posted by Erika Morphy on 2007-01-28 07:36:20
See Full Story

Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support. The rollout, Autonomy's major release during the next three quarters, also better leverages functionality it acquired from etalk a year and a half ago, Scott Shute, president and CEO of Autonomy etalk, told CRM Buyer.





 * Topic  Author  Date
Re: Call Center App Detects Customer Anger  Erika Morphy  2007-01-28 07:36:20
Re: Call Center App Detects Customer Anger  Blueforest  2007-04-01 21:23:24
Re: Call Center App Detects Customer Anger  smoliar  2007-01-28 07:55:02
Jump to:
Your Name: [modify]
* Subject: [edit]
Choose Icon:

Submissions containing gratuitous promotions or advertisements
will not be posted. [Message Board and Community Rules]


* Comments:

Notify me by e-mail when someone responds to my post.

Rakuten Super Logistics
Is "too much screen time" really a problem?
Yes -- smartphone addiction is ruining relationships.
Yes -- but primarily due to parents' failure to regulate kids' use.
Possibly -- long-term effects on health are not yet known.
Not really -- lack of self-discipline and good judgement are the problems.
No -- angst over "screen time" is just the latest overreaction to technology.
No -- what matters is the quality of content, not the time spent viewing it.