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ECT News Community   »   CRM Buyer Talkback   »   Re: Call Center App Detects Customer Anger

Re: Call Center App Detects Customer Anger
Posted by Erika Morphy on 2007-01-28 07:36:20
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Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support. The rollout, Autonomy's major release during the next three quarters, also better leverages functionality it acquired from etalk a year and a half ago, Scott Shute, president and CEO of Autonomy etalk, told CRM Buyer.

 * Topic  Author  Date
Re: Call Center App Detects Customer Anger  Erika Morphy  2007-01-28 07:36:20
Re: Call Center App Detects Customer Anger  Blueforest  2007-04-01 21:23:24
Re: Call Center App Detects Customer Anger  smoliar  2007-01-28 07:55:02
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