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ECT News Community   »   CRM Buyer Talkback   »   Re: Employee Loyalty: The Customer Isn't Always Right



Re: Employee Loyalty: The Customer Isn't Always Right
Posted by Matt McClellan on 2007-11-15 10:09:23
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While many expect employees to be loyal to the company, James B. Heller says there are times when the company needs to stand up and be loyal to its employees. As president of Ka Architecture, Heller recalls an architect whose client was so angry that the employee was sure he was going to lose his job. Instead, Heller supported the company man and helped him work out the issue -- mending the client relationship and cementing the employee's loyalty in one stroke. In this interview, Heller about why the customer isn't always right and why you can't always take on every project.





 * Topic  Author  Date
Re: Employee Loyalty: The Customer Isn't Always Right  Matt McClellan  2007-11-15 10:09:23
Re: Employee Loyalty: The Customer Isn't Always Right  heathbar66  2007-11-20 13:18:43
Re: Employee Loyalty: The Customer Isn't Always Right  deladem  2007-11-15 11:07:25
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