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ECT News Community   »   CRM Buyer Talkback   »   Re: Capgemini Leverages Google Apps to Cut Call Center Costs



Re: Capgemini Leverages Google Apps to Cut Call Center Costs
Posted by Erika Morphy on 2007-11-20 12:58:33
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Today, there are 165 agents in Capgemini's new 610-seat Customer Care & Intelligence center in Junction City, Kan., using Google Apps as part of their customer care activities. Corporations' use of Google Apps have come a long way, considering that when Google Apps was first introduced it was largely seen as an alternative set of desktop functionality for people who didn't want to shell out money for Microsoft's software package.





 * Topic  Author  Date
Re: Capgemini Leverages Google Apps to Cut Call Center Costs  Erika Morphy  2007-11-20 12:58:33
Re: Capgemini Leverages Google Apps to Cut Call Center Costs  heathbar66  2007-11-20 13:04:47
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How do you feel about the latest wave of automation fueled by tech advances?
It's happening much too quickly, and too many jobs are at stake.
Automation means progress -- it's inevitable.
It depends on the quality of the systems and how they're used.
Automation fosters ignorance by taking over too many human tasks.
Automation frees people from boring, mind-numbing jobs.