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Re: Capgemini Leverages Google Apps to Cut Call Center Costs
Posted by Erika Morphy on 2007-11-20 12:58:33
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Today, there are 165 agents in Capgemini's new 610-seat Customer Care & Intelligence center in Junction City, Kan., using Google Apps as part of their customer care activities. Corporations' use of Google Apps have come a long way, considering that when Google Apps was first introduced it was largely seen as an alternative set of desktop functionality for people who didn't want to shell out money for Microsoft's software package.





 * Topic  Author  Date
Re: Capgemini Leverages Google Apps to Cut Call Center Costs  Erika Morphy  2007-11-20 12:58:33
Re: Capgemini Leverages Google Apps to Cut Call Center Costs  heathbar66  2007-11-20 13:04:47
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Is "too much screen time" really a problem?
Yes -- smartphone addiction is ruining relationships.
Yes -- but primarily due to parents' failure to regulate kids' use.
Possibly -- long-term effects on health are not yet known.
Not really -- lack of self-discipline and good judgement are the problems.
No -- angst over "screen time" is just the latest overreaction to technology.
No -- what matters is the quality of content, not the time spent viewing it.
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