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ECT News Community   »   CRM Buyer Talkback   »   Re: Self Service Gone Horribly Wrong

Re: Self Service Gone Horribly Wrong
Posted by firstoff on 2011-01-21 08:40:12
In reply to Christopher J. Bucholtz
The author speaks to a truth all too well known to most if not all consumers; Service is king. And the best weapon when dealing with these types of gaffes is to be a well informed consumer. Like the author, I too have experienced frustration at the grocery store automated check out stand. However, when you learn how it works then it does make the experience better. You don't use it when you have more items than the bagging area can comfortably accomodate. In that case use the regular checker. Nothing worse than standing in line behind someone who doesn't know how to use the technology!

 * Topic  Author  Date
Re: When Self-Service Goes Horribly Wrong  Christopher J. Bucholtz  2011-01-21 08:34:00
Re: Self Service Gone Horribly Wrong  firstoff  2011-01-21 08:40:12
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Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.
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