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CRM Buyer Talkback

 
ECT News Community   »   CRM Buyer Talkback   »   Re: Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money



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"As services are getting more and more mobile, service needs to get mobile as well," said Tushar Makhija, vice president of revenue at Helpshift. "If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed to stack up a call center. The next five to six years were all about self-service, so technology started building up. Today, it is not about time-to-resolution or handling time. It is all about the time-to-cure.


Now a days Taxi App also be a strong mobile app for business...
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Which capabilities in a home robot might induce you to consider buying one?
Help with daily housecleaning chores
Companionship for elderly or disabled family member
Entertaining and educating children
Monitoring security all through the house
Keeping inventory and restocking items when needed
Nothing would persuade me to consider getting a home robot.