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CRM Buyer Talkback

 
ECT News Community   »   CRM Buyer Talkback   »   Re: Are You Engineering the Customer Experience Out of Your Business?



Re: Are You Engineering the Customer Experience Out of Your Business?
Posted by: Chris Bucholtz 2018-02-20 21:32:06
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Automation. Robots. Technology taking our jobs. I defy you to pick up a business magazine and avoid this topic -- it will be in there somewhere. However, there's another theme you won't be able to avoid: the need to focus on the customer experience. These two trends are in tension much of the time. They don't have to be, but due to most businesses' seemingly inescapable need to focus on themselves instead of the customer, that's often the case. I ran across a prime example recently. I'll admit it: I eat fast food sometimes.


Re: Are You Engineering the Customer Experience Out of Your Business?
Posted by: Bluewater500 2018-02-21 09:24:30 In reply to: Chris Bucholtz
Funny i had almost the same experience, the result for me was to skip this type of service.Now I think twice if I chose to go for lunch.
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salesforce commerce cloud
Does it matter to you if products you purchase are manufactured in another country?
Yes, and I will pay more for a domestically produced product.
Yes, but my shopping decisions won't change anything, so I do what's best for me.
I care, but it's impossible to keep track of where everything is made.
I want the best quality and price, regardless of country of origin.
It depends on the country. Some are OK, some aren't.
It depends on the company. I'll buy from a reputable non-domestic brand.
salesforce commerce cloud
salesforce commerce cloud