Best Practices for Implementing Security Awareness Training » Download Free Whitepaper
Welcome Guest | Sign In
TechNewsWorld.com
Salesforce Commerce Solution Guide

E-Commerce Times Talkback

 
ECT News Community   »   E-Commerce Times Talkback   »   Re: Web Self-Service Strikes Out



Re: Web Self-Service Strikes Out
Posted by dshahbazi on 2002-02-26 14:51:32
In reply to Keith Regan
Self-service does not exist in a vacuum. Until humanoid robots take over customer service departments, Call Centers and Help Desks should always be an out to Web-based frustrations. Self-service is more about incorporating automation tools into a Web site that make it easier to find frequently requested information. They are not the end-all-be-all to answering every question. They should, however, be able to respond quite efficiently to frequently asked questions. It would be beneficial to learn whether GE or Rubbermaid have incorporated such tools on their Web sites.




 * Topic  Author  Date
Re: Web Self-Service Strikes Out  Keith Regan  2002-02-25 21:58:43
Re: Web Self-Service Strikes Out  csitprof  2002-02-27 12:11:07
Re: Web Self-Service Strikes Out  javaba  2002-02-26 17:32:51
Re: Web Self-Service Strikes Out  dshahbazi  2002-02-26 14:51:32
Jump to:
Your Name: [modify]
* Subject: [edit]
Choose Icon:

Submissions containing gratuitous promotions or advertisements
will not be posted. [Message Board and Community Rules]


* Comments:

Notify me by e-mail when someone responds to my post.

Salesforce Commerce Solution Guide
Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.
Salesforce Commerce Solution Guide
Salesforce Commerce Solution Guide