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ECT News Community   »   E-Commerce Times Talkback   »   Re: Web Self-Service Strikes Out



Re: Web Self-Service Strikes Out
Posted by dshahbazi on 2002-02-26 14:51:32
In reply to Keith Regan
Self-service does not exist in a vacuum. Until humanoid robots take over customer service departments, Call Centers and Help Desks should always be an out to Web-based frustrations. Self-service is more about incorporating automation tools into a Web site that make it easier to find frequently requested information. They are not the end-all-be-all to answering every question. They should, however, be able to respond quite efficiently to frequently asked questions. It would be beneficial to learn whether GE or Rubbermaid have incorporated such tools on their Web sites.




 * Topic  Author  Date
Re: Web Self-Service Strikes Out  Keith Regan  2002-02-25 21:58:43
Re: Web Self-Service Strikes Out  csitprof  2002-02-27 12:11:07
Re: Web Self-Service Strikes Out  javaba  2002-02-26 17:32:51
Re: Web Self-Service Strikes Out  dshahbazi  2002-02-26 14:51:32
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