Content Marketers » Publish Your Business Blog, Videos and Events on ALL EC » Save 25% Today!
Welcome Guest | Sign In

E-Commerce Times Talkback

ECT News Community   »   E-Commerce Times Talkback   »   Re: Web Self-Service Strikes Out

Re: Web Self-Service Strikes Out
Posted by csitprof on 2002-02-27 12:11:07
In reply to Keith Regan
I agree.

I called the 800 number to order a replacement part from GE for my broken Microwave handle and paid $30 for the part.

At an ecommerce seminar, the lecturer told me I'd have paid $15 on the site. I felt embarrassed because I do tech support and hound the Microsoft, Novell and HP support sites for a living. I knew in my heart the GE site was a waste of time. I wish you were in that class with me for moral support.

I believe the tide is set though. Just like people used to say (in 1995), Windows crashed my system and I'm uninstalling it, and now it's like water in an ocean. GE will one day refer you to the local distributer and allow you to buy from them online. If GE sold the part online, it would put their sales channel out of business. Give GE and their sales channel ten years and they will have the web service figured out.

In the meantime, I'd like to slap the e-evangelists silly, 'cause IT AIN'T HERE NOW.

resistence is futile

 * Topic  Author  Date
Re: Web Self-Service Strikes Out  Keith Regan  2002-02-25 21:58:43
Re: Web Self-Service Strikes Out  csitprof  2002-02-27 12:11:07
Re: Web Self-Service Strikes Out  javaba  2002-02-26 17:32:51
Re: Web Self-Service Strikes Out  dshahbazi  2002-02-26 14:51:32
Jump to:
Your Name: [modify]
* Subject: [edit]
Choose Icon:

Submissions containing gratuitous promotions or advertisements
will not be posted. [Message Board and Community Rules]

* Comments:

Notify me by e-mail when someone responds to my post.

Should government regulators force the breakup of big tech companies?
Yes -- it's the only way to restore competition.
No -- breaking them up would make them less useful to consumers.
Yes -- it would encourage entrepreneurship and innovation.
No -- but some regulation is needed to restrict their power.
Yes -- but only the firms that function as utilities.
No -- the government should keep its hands off and let the market decide.