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ECT News Community   »   E-Commerce Times Talkback   »   Re: Dell Recalls Tech Support from India After Complaints



Re: Dell Recalls Tech Support from India After Complaints
Posted by mdelmatt on 2006-04-25 07:44:14
In reply to CBhansali
In my experience, Keith, you could not be more wrong. I've owned Dells since 1994; tech support used to be great. Any problem I had got fixed fast with one call. Two years ago I had my first experience with a problem reouted to India or the Phillipines. Forget which. Both bad. The problem was not fixed. More than one hour on the phone. Since, I have NEVER had a question of mine resolved by Dell tech support. I have totally given up on it. I use Microsoft communities or Dell communities now. I repeat. I have never had a problem resolved via a call to a help center in India or the Phillipines. The call-taker are very nice and polite and they seem to try hard. But they never fix anything.
PS-- An Aol online help exchange of mine recently also was routed to helpdesk in India. One hour and 10 minutes on the phone. No help. Problem not resolved. Previously, eight years with AOL, every call got results quickly. Usually an easy fix, too. If help person knows what he/she is doing. Outsourcing help is customer-unfriendly. No more Dells for me until help actually helps.




 * Topic  Author  Date
Re: Dell Recalls Tech Support from India After Complaints  Keith Regan  2003-11-25 09:52:20
Re: Dell Recalls Tech Support from India After Complaints  marnic  2018-03-28 13:07:10
Re: Dell Recalls Tech Support from India After Complaints  zab04  2016-08-25 23:03:41
Re: Dell Recalls Tech Support from India After Complaints  garggaurav83  2014-12-06 11:59:48
Dell non Service  phil411  2008-08-19 12:45:30
Dell Tech Support nightmare  mcneillg001  2008-04-22 05:36:37
I have had a similar experience  schadha1978  2008-09-17 16:05:46
Current Leak in Dell Vostro 1400  mcneillg001  2008-09-18 04:33:53
Re: Dell Recalls Tech Support from India After Complaints  rdp982  2005-11-14 03:18:25
tech support limitations  rajatkotwal  2008-05-08 01:31:34
Re: Dell Recalls Tech Support from India After Complaints  jaipal  2006-09-08 01:38:59
Re: Dell Recalls Tech Support from India After Complaints  sdittrick  2003-12-12 18:24:58
Re: Dell Recalls Tech Support from India After Complaints  Billibob  2004-02-19 11:37:37
Re: Dell Recalls Tech Support from India After Complaints  CBhansali  2003-11-29 12:38:49
Re: Dell Recalls Tech Support from India After Complaints  mdelmatt  2006-04-25 07:44:14
Re: Dell Recalls Tech Support from India After Complaints  cubanitatb  2006-08-22 17:27:48
Re: Dell Recalls Tech Support from India After Complaints  slygo  2003-11-26 12:56:14
indian support  rajatkotwal  2008-05-08 01:40:50
Re: Dell Recalls - What about the Rest of Us?  Sailingfool  2003-11-26 10:29:05
Re: Dell Recalls - What about the Rest of Us?  amrselim  2004-01-06 04:09:40
Re: Dell Recalls Tech Support from India After Complaints  Mrc_mrc  2003-11-25 12:02:50
Re: Dell Recalls Tech Support from India After Complaints  Unadude  2004-04-20 08:32:40
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