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Dell Tech Support nightmare
Posted by mcneillg001 on 2008-04-22 05:36:37
In reply to Keith Regan
Six weeks ago my Inspiron desktop began giving blue screens and other indications it wasn't happy. I called Dell support, was dragged through their scripted non-help and ultimately led to the trough of reloaded operating systems. After hours of personal labor getting that job done, the problems immediately resurfaced. Dell's recommendation: replace the hard drive. I waited five days for a tech to come do that job, then had to load the OS again. Halfway through the decompressing of the preloaded OS, it locked up. Dell recommended loading the OS from the disk, which I tried. More blue screens and crashes. Still no OS loaded. Further testing done by me, guided over the phone, led them to decide to replace my RAM and CPU. At that point I decided it was time to replace the computer. I was sent to a higher level supervisor over a week ago, and I have yet to speak with the man. I keep calling and the lower level techs keep assuring me the senior tech will call back, but so far he has not. Obviously this computer company has lost all sense of integrity and will go to any length to avoid providing any realistic service. They have already lost me permanently as a customer. I'm at a loss, though. Does anybody know of any class action lawsuits or other means to put pressure on Dell to honor their warranty?




 * Topic  Author  Date
Re: Dell Recalls Tech Support from India After Complaints  Keith Regan  2003-11-25 09:52:20
Re: Dell Recalls Tech Support from India After Complaints  marnic  2018-03-28 13:07:10
Re: Dell Recalls Tech Support from India After Complaints  zab04  2016-08-25 23:03:41
Re: Dell Recalls Tech Support from India After Complaints  garggaurav83  2014-12-06 11:59:48
Dell non Service  phil411  2008-08-19 12:45:30
Dell Tech Support nightmare  mcneillg001  2008-04-22 05:36:37
I have had a similar experience  schadha1978  2008-09-17 16:05:46
Current Leak in Dell Vostro 1400  mcneillg001  2008-09-18 04:33:53
Re: Dell Recalls Tech Support from India After Complaints  rdp982  2005-11-14 03:18:25
tech support limitations  rajatkotwal  2008-05-08 01:31:34
Re: Dell Recalls Tech Support from India After Complaints  jaipal  2006-09-08 01:38:59
Re: Dell Recalls Tech Support from India After Complaints  sdittrick  2003-12-12 18:24:58
Re: Dell Recalls Tech Support from India After Complaints  Billibob  2004-02-19 11:37:37
Re: Dell Recalls Tech Support from India After Complaints  CBhansali  2003-11-29 12:38:49
Re: Dell Recalls Tech Support from India After Complaints  mdelmatt  2006-04-25 07:44:14
Re: Dell Recalls Tech Support from India After Complaints  cubanitatb  2006-08-22 17:27:48
Re: Dell Recalls Tech Support from India After Complaints  slygo  2003-11-26 12:56:14
indian support  rajatkotwal  2008-05-08 01:40:50
Re: Dell Recalls - What about the Rest of Us?  Sailingfool  2003-11-26 10:29:05
Re: Dell Recalls - What about the Rest of Us?  amrselim  2004-01-06 04:09:40
Re: Dell Recalls Tech Support from India After Complaints  Mrc_mrc  2003-11-25 12:02:50
Re: Dell Recalls Tech Support from India After Complaints  Unadude  2004-04-20 08:32:40
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