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I have had a similar experience
Posted by schadha1978 on 2008-09-17 16:05:46
In reply to mcneillg001
Current Leak in Dell Vostro 1400!!

I bought a Vostro 1400 in Oct 2007 in Singapore with a complete cover for 1 year. From the very beginning I was encountering problems with the laptop. The problem with my machine was that there is a current leakage from the USB ports, 1394 port and the outer body join of the laptop.

At first my screen was replaced, as I had a problem with the display. Some time later when I discovered the current leak problem, I reported it to Dell customer support in India. They sent me a new hard drive, motherboard, mousepad, keyboard. I used the system for a few months, thinking the problem was gone. One day, I touched it barefooted and I realized that the current was still leaking. I used a tester to verify this. I again reported it to Dell and got the hard drive, motherboard, power cable replaced.

Even after all this, the system is still leaking current. Dell doesnt seem to take responsibility of this. The warranty of the system would get over in 1 month, and then I would be left helpless.

I want to know what is it that I can do to get the machine replaced, as they have almost changed everything in the system except for the processor.

Do they have any ombudsman officer, who can help me with this, or any other contact whom I should write to and explain my plight.

I am currently in India, and I had got the laptop to India after 2 months of purchase itself.

Please let me know as well if you have got any solution.




 * Topic  Author  Date
Re: Dell Recalls Tech Support from India After Complaints  Keith Regan  2003-11-25 09:52:20
Re: Dell Recalls Tech Support from India After Complaints  marnic  2018-03-28 13:07:10
Re: Dell Recalls Tech Support from India After Complaints  zab04  2016-08-25 23:03:41
Re: Dell Recalls Tech Support from India After Complaints  garggaurav83  2014-12-06 11:59:48
Dell non Service  phil411  2008-08-19 12:45:30
Dell Tech Support nightmare  mcneillg001  2008-04-22 05:36:37
I have had a similar experience  schadha1978  2008-09-17 16:05:46
Current Leak in Dell Vostro 1400  mcneillg001  2008-09-18 04:33:53
Re: Dell Recalls Tech Support from India After Complaints  rdp982  2005-11-14 03:18:25
tech support limitations  rajatkotwal  2008-05-08 01:31:34
Re: Dell Recalls Tech Support from India After Complaints  jaipal  2006-09-08 01:38:59
Re: Dell Recalls Tech Support from India After Complaints  sdittrick  2003-12-12 18:24:58
Re: Dell Recalls Tech Support from India After Complaints  Billibob  2004-02-19 11:37:37
Re: Dell Recalls Tech Support from India After Complaints  CBhansali  2003-11-29 12:38:49
Re: Dell Recalls Tech Support from India After Complaints  mdelmatt  2006-04-25 07:44:14
Re: Dell Recalls Tech Support from India After Complaints  cubanitatb  2006-08-22 17:27:48
Re: Dell Recalls Tech Support from India After Complaints  slygo  2003-11-26 12:56:14
indian support  rajatkotwal  2008-05-08 01:40:50
Re: Dell Recalls - What about the Rest of Us?  Sailingfool  2003-11-26 10:29:05
Re: Dell Recalls - What about the Rest of Us?  amrselim  2004-01-06 04:09:40
Re: Dell Recalls Tech Support from India After Complaints  Mrc_mrc  2003-11-25 12:02:50
Re: Dell Recalls Tech Support from India After Complaints  Unadude  2004-04-20 08:32:40
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