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ECT News Community   »   E-Commerce Times Talkback   »   Re: Dell Recalls - What about the Rest of Us?



Re: Dell Recalls - What about the Rest of Us?
Posted by Sailingfool on 2003-11-26 10:29:05
In reply to Keith Regan
I sent this email to Michael Dell today:
Michael,
I'm very happy with my three Dell machines at home, excellent quality for the money.
I was very interested to see that Dell was recalling some support from overseas (http://www.technewsworld.com/perl/story/32248.html), but not happy to see that you haven't recalled ALL support, only corporate support!
I have three Dells because lousy service from Gateway drove me to try Dell, and goodby Gateway. Recently one of the hard drives in a machine appeared to be failing and I went through a round of time-consuming calls with Dell support staff who seemed to have a hard time understanding or remembering what was said to them, or responding sensibly to that which they did understand. I eventually recognized that these individuals were overseas, apparently in India.
Contratulations on taking action to rescue corporate support. However, be on notice that I will not buy another Dell machine unless at the time of purchase I am assured that any needed technical support will be provided from personnel located in the United States.




 * Topic  Author  Date
Re: Dell Recalls Tech Support from India After Complaints  Keith Regan  2003-11-25 09:52:20
Re: Dell Recalls Tech Support from India After Complaints  marnic  2018-03-28 13:07:10
Re: Dell Recalls Tech Support from India After Complaints  zab04  2016-08-25 23:03:41
Re: Dell Recalls Tech Support from India After Complaints  garggaurav83  2014-12-06 11:59:48
Dell non Service  phil411  2008-08-19 12:45:30
Dell Tech Support nightmare  mcneillg001  2008-04-22 05:36:37
I have had a similar experience  schadha1978  2008-09-17 16:05:46
Current Leak in Dell Vostro 1400  mcneillg001  2008-09-18 04:33:53
Re: Dell Recalls Tech Support from India After Complaints  rdp982  2005-11-14 03:18:25
tech support limitations  rajatkotwal  2008-05-08 01:31:34
Re: Dell Recalls Tech Support from India After Complaints  jaipal  2006-09-08 01:38:59
Re: Dell Recalls Tech Support from India After Complaints  sdittrick  2003-12-12 18:24:58
Re: Dell Recalls Tech Support from India After Complaints  Billibob  2004-02-19 11:37:37
Re: Dell Recalls Tech Support from India After Complaints  CBhansali  2003-11-29 12:38:49
Re: Dell Recalls Tech Support from India After Complaints  mdelmatt  2006-04-25 07:44:14
Re: Dell Recalls Tech Support from India After Complaints  cubanitatb  2006-08-22 17:27:48
Re: Dell Recalls Tech Support from India After Complaints  slygo  2003-11-26 12:56:14
indian support  rajatkotwal  2008-05-08 01:40:50
Re: Dell Recalls - What about the Rest of Us?  Sailingfool  2003-11-26 10:29:05
Re: Dell Recalls - What about the Rest of Us?  amrselim  2004-01-06 04:09:40
Re: Dell Recalls Tech Support from India After Complaints  Mrc_mrc  2003-11-25 12:02:50
Re: Dell Recalls Tech Support from India After Complaints  Unadude  2004-04-20 08:32:40
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